Page 1 Voice Processing System NSTALLATION ANUAL Please read this manual before connecting the Voice Processing System. MODEL KX-TVP200E...
Page 2 Attention Precaution WARNING THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER. DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.
Page 3 If you lose the fuse cover the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased from your local Panasonic Dealer. IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY.
Page 4 FUSE IMPORTANT INFORMATION Do not connect KX-TVP200E to any AC outlet other than the standard AC 230–240V, 50Hz. Ringer Equivalence Number (REN): This relates to the performance of the apparatus when used in combination with other items of apparatus. It enables the calculation of the maximum number of items of apparatus that may be connected simultaneously to the line by summing the REN values of each items.
Page 5 Precaution Attention • Keep the unit away from heating appliances and electrical noise generating devices such as fluorescent lamps, motors and television. These noise sources can interfere with the performance of the Voice Processing System. • This unit should be kept free of dust, moisture, high temperature (more than 40˚C / 104˚F) and vibration, and should not be exposed to direct sunlight.
Page 6 How To Use This Manual Precaution This manual consists of 7 chapters as follows: — Chapter 1 Overview — explains the outline of the Voice Processing System (VPS). — Chapter 2 System Installation — explains the basic system installation and wiring instructions, as well as how to install the optional cards.
Page 7 Precaution Terms to Know These are terms used throughout this manual. — System Administrator The person in charge of system setup tasks such as setting system parameters and running reports using a data terminal. — System Manager The person in charge of daily management of system, such as creating and deleting mailboxes, changing system param- eters, and checking system status using touch-tone telephone.
Page 8: Table Of Contents
Contents (KX-TVP200 Installation Manual) Chapter 1 Overview Introduction ..................1-2 Call Services ..................1-4 Other Features ..................1-7 Outside Caller Handling ..............1-9 Configuration ..................1-10 Guidelines for Preparation ..............1-11 Mailbox Management ................1-15 System Diagnosis .................. 1-17 Chapter 2 System Installation System Components................
Page 9 Contents Call Transfer Status ................3-10 Class of Service ..................3-12 Company Greetings ................3-12 Covering Extension ................3-13 Custom Service ..................3-13 Day Service .................... 3-19 Daylight Saving Time Assignment ............3-19 Department Dialing ................3-19 Dialing by Name ................... 3-20 Direct Mailbox Access (D-PITS Only) ..........
Page 10 Contents Message Waiting Notification-Lamp ............ 3-41 Multi-Lingual Service ................3-42 No-Answer Coverage Mode..............3-46 Operator Service ..................3-46 PBX Integration ..................3-47 Personal Greetings ................. 3-48 Play System Prompt After Personal Greeting ........3-49 Port Service .................... 3-49 Private Message ..................3-50 Receive Message ...................
Page 11 Contents 4.5.1.1 Creating and Editing Mailboxes ........4-19 4.5.1.2 Deleting a Mailbox ............4-25 4.5.1.3 Resetting a Mailbox Password ........4-25 4.5.1.4 Listing Mailboxes ............4-26 4.5.2 Setting COS (Class of Service) Parameters ......4-27 4.5.2.1 Class of Service Setting ..........4-27 4.5.2.2 Special Feature Authorization ........
Page 12 Contents Delivering Messages................5-14 5.7.1 Delivering Messages to All Mailboxes (Broadcasting Messages) ............5-14 5.7.2 Delivering Messages to Specified Mailboxes ......5-14 5.7.3 Checking Mailbox Distribution ..........5-15 Customizing the System Manager’s Mailbox ........5-16 Listening to Messages ................. 5-17 Chapter 6 Message Manager’s Guide Message Manager’s Function .............
Page 13 Contents 7.1.1 Off-line Set (OFLN) ..............7-2 7.1.2 On-line Set (ONLN) ..............7-3 7.1.3 Set Password (PASS) ..............7-3 7.1.4 Set Time (TIME) ............... 7-4 7.1.5 Print Reports at Specified Time (PSET) ........7-5 7.1.6 Error Log Display (ELOG) ............7-5 7.1.7 Saving the System Data to the Backup Device (SAVE) ............
Page 14 Chapter 1 Overview This chapter describes the outline of the Voice Processing System (VPS). Contents 1.1 Introduction ............1-2 1.2 Call Services ............1-4 1.3 Other Features ............1-7 1.4 Outside Caller Handling ........1-9 1.5 Configuration ............1-10 1.6 Guidelines for Preparation ........1-11 1.7 Mailbox Management ..........
Page 15: Chapter 1 Overview
Introduction Welcome to the Panasonic Voice Processing System The Voice Processing System (VPS) is a flexible, automated communication tool that may have a profound effect on the productivity of your work place. The TVP200 is an 8-port system. The TVP200 can store up to 32 hours of voice data.
Page 16 Introduction The VPS provides four incoming call services: Automated Attendant service, Voice Mail service, Custom service, or Interview service. A number of features incorporated into the VPS can be carried out depending upon your communication needs. By assigning one of the incoming call services to a VPS port, people who dial the VPS telephone number can select specific communication features by re- sponding to the voice prompts.
Page 17: Call Services
Call Services You can set the VPS to answer incoming calls with the following four call ser- vices: Automated Attendant service, Voice Mail service, Custom service, or Inter- view service. These services can be assigned to each VPS port. See Port Assign- ment in Chapter 4.
Page 18 Call Services — Transfer to the Covering Extension The call is transferred to the covering extension which handles the call by its own Call Transfer status. — Intercom Paging The VPS pages you over the intercom paging system. — Calling a Beeper The VPS calls your beeper and displays the caller’s callback number on the beeper display.
Page 19 Call Services — Message Delivery Status You can check if your message has been already sent to the desired destination. See Chapter 3 for other available features. And for Subscribers, the Subscriber’s Guide has been edited to show how to use these features from a telephone. Your VPS messages are safely locked in a mailbox guarded by a password known only to you.
Page 20: Other Features
With this feature, you can assign your job to another extension on your day-off. When the VPS is connected to a Panasonic KX-TD series telephone system with D-PITS Voice Mail Integration, the following convenient features will enhance the mailbox operation.
Page 21 You can reach your mailbox by simply dialing a VPS extension without dialing your mailbox number. All you have to do is to enter the correct password. * Applicable only when you have a Panasonic KX-TD series telephone system and the D-PITS Voice Mail Integration is activated.
Page 22: Outside Caller Handling
Outside Caller Handling The VPS helps a caller access his desired party. The VPS plays voice prompts to instruct him what to do next. The caller has only to press the suitable key on the phone following the voice prompts. Even rotary telephone callers can make use of the VPS.
Page 23: Configuration
Configuration VPS Connections to the PBX RS-232C Interface Data Terminal (CO line) Subscriber CO Line System Manager Message Manager (Operator) 1-10 Overview...
Page 24: Guidelines For Preparation
Quick Setup. In other words, the Quick Setup can be done automatically when you start up the VPS when D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated (see page 4-3). The VPS obtains nec- essary information from your PBX over data link: extension numbers which the VPS refers to create mailbox and the time.
Page 25 Guidelines for Preparation Furthermore, you can program the Custom service by assigning a specific func- tions or services to a particular key. — System Parameter Setting • System Group Assignment You can set up mailbox groups and extension groups. Up to 20 group lists can be programmed respectively.
Page 26 Guidelines for Preparation System Manager You can change the system parameters through the System Manager’s mailbox. In the System Manager’s main command menu, you can coordinate the VPS, even though some of the programming items overlap those by the System Administrator: —...
Page 27 Guidelines for Preparation — Recording Company Name When the person who receives an external message fails to enter the password which is assigned to that message, he receives the recorded company name. — Recording Department Dialing Menu Messages You can record the voice prompts that will guide callers to a speed dialing feature. —...
Page 28: Mailbox Management
Mailbox Management When you have a mailbox, you are regarded as a Subscriber. You can receive and send messages and answer incoming calls via a mailbox. Before you begin normal operations, you have to log into the main command menu to customize your mail- box.
Page 29 Mailbox Management — Message Waiting Lamp Notification Setting Specifies whether the VPS should notify you of recorded messages by illuminating the message waiting lamp of your telephone. Authorization by the COS is re- quired. — Setting Notification by Calling Specifies whether the VPS should notify you of recorded messages by calling a pre-assigned telephone or a beeper.
Page 30: System Diagnosis
System Diagnosis Using a data terminal connected to a RS-232C port of the VPS, you can maintain the VPS: running reports, backing up data, getting error logs. In addition to the task of programming the system (see Chapter 4), the System Administrator is re- sponsible for diagnosing the system (see Chapter 7).
Page 31 System Diagnosis — ELOG You can get the error log of devices such as CPU card, Port card and hard disk drive. — SAVE You can back up voice prompts and all system programming data to a floppy disk on a data terminal. —...
Page 32 Chapter 2 System Installation This chapter tells you about the installation of the VPS and the expansion of the system. Contents 2.1 System Components ..........2-2 2.1.1 Port Card ............. 2-5 2.1.2 CPU Card ............ 2-5 2.1.3 Hard Disk Drive .......... 2-6 2.2 Installation ............
Page 33: System Components
System Components The Voice Processing System (VPS) comprises a main card (Port card and CPU card), a hard disk drive and proprietary system software. Main Cabinet TVP200 can be expanded EIA (RS-232C) to store up to 32 hours of Connector voice data and handle a maximum of eight simulta- neous calls by installing...
Page 34 System Components Inside View of the Main Cabinet Grounding strap SLOT 3 Slot for an optional Port card SLOT 2 SLOT 1 Rotary Switch 3.5" Hard Disk Drive Ferrite Core POWER Power Indicator Note: The actual shape of the 3.5" Hard Disk Drive will be changed. Installation...
Page 35 System Components Main Cabinet Components Ground Terminal Connect the frame of the main unit to ground. EIA Connector (RS-232C) Connecting a data terminal to the VPS unit via EIA connector allows the System Administrator to set the system parameters of the VPS. A serial printer can be connected to this port to print the reports.
Page 36: Port Card
System Components 2.1.1 Port Card The following two types of Port cards can be installed in the KX-TVP200. • 4 Digital ports expansion card (KX-TVP204) • 2 Digital/Analog ports expansion card (KX-TVP102) No Port cards are installed at the factory. Please purchase above two port cards per your requirement.
Page 37: Hard Disk Drive
(see Chapter 4) when the system is booted up. * When you have a Panasonic KX-TD series telephone system with D-PITS Voice Mail Integration Notes: You must return the Rotary switch to position 0 after using positions 1, 2, 3, or 5.
Page 38: Installation
Installation Hard Disk Drive Usage Environment Temperature : 5 ˚C – 40 ˚C Relative humidity : 10 – 70 % Shock : Under 5 G Vibration : 5 – 22 Hz : 0.020 inch displacement; double amplitude, 1 octave per minute. 23 –...
Page 39: System Expansion
Installation 2.2.2 System Expansion Installing an optional Port card The KX-TVP200 can handle up to eight calls simultaneously by installing the following optional Port cards. • KX-TVP102 (2 Digital/Analog ports expansion card) • KX-TVP204 (4 Digital ports expansion card) No Port cards are installed at the factory. Precaution When installing an optional Port card, make sure the Power Switch is turned off.
Page 40 Installation KX-TVP204 (4 Digital ports expansion card) Remove the adhesive tape from the Insert the optional Port card into the SLOT 1 using the guide rails. card. Guide rail Loosen the screw on the grounding strap, then remove the strap from the unit.
Page 41 Installation The VPS can be installed on the wall. Please read the following notes concerning installations and connections before installing the VPS. Installation Precautions Avoid installing the VPS in the following places: (Doing so may result in malfunction, noise or discoloration.) In direct sunlight and hot, cold, or humid places.
Page 42 Installation Mounting the VPS on the Wall The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized di- ameter screws as the enclosed ones. To Mount on a Wooden Wall: Place the template on the wall to Install the 3 screws into the wall.
Page 43 Installation To Mount on Concrete or Mortar Walls Place the template (included) on the wall to mark the 3 screw positions. Drill 3 holes and drive the anchor plugs (included) with a hammer, flush with the wall. Concrete Wall To the wall surface Anchor Plug 6.4 mm (1/4 inch)
Page 44: Extension Or Co Line Connection
Installation 2.2.3 Extension or CO Line Connection The VPS must be connected to extension or CO line before using the system. Up to eight lines can be connected to the modular jacks on the Port card. Warning: No other apparatus should be connected in parallel with this apparatus on the same line.
Page 45 Installation Insert the modular plug of the telephone cord into the modular jack on the Port card. Let the telephone cord through the ferrite core. Then close the ferrite core. Telephone line modular jacks PORT 1 and 2 PORT 3 and 4 PORT 1 PORT 2 KX-TVP204 KX-TVP102...
Page 46 Installation Card Configuration (D-PITS Integration) Pattern SLOT 1 SLOT 2 SLOT 3 Total Number (Port 1,2,3,4) (Port 5,6,7,8) (Port 9,10,11,12) of Ports TVP204 (Port 1,2,3,4) TVP204 (Port 5,6,7,8) TVP204 (Port 9,10,11,12) TVP204 TVP204 (Port 1,2,3,4) (Port 5,6,7,8) TVP204 TVP204 (Port 1,2,3,4) (Port 9,10,11,12) TVP204 TVP204...
Page 47 Installation Pattern SLOT 1 SLOT 2 SLOT 3 Total Number (Port 1,2,3,4) (Port 5,6,7,8) (Port 9,10,11,12) of Ports TVP102 TVP102 (Port 1,2) (Port 5,6) TVP102 TVP102 (Port 1,2) (Port 9,10) TVP102 TVP102 (Port 5,6) (Port 9,10) TVP102 TVP102 TVP102 (Port 1,2) (Port 5,6) (Port 9,10) Card Configuration (non D-PITS Integration)
Page 48 Installation D-PITS Integration To the Panasonic KX-TD series PBX, the VPS ports look like digital extensions. The digital communication (2B+D) provides two VPS ports for each Digital Station port of the PBX. For example, when you mount two KX-TVP204 cards, you can use eight VPS ports in total by connecting four jacks of the KX-TD1232 to four jacks of the KX-TVP200.
Page 49 PBX and VPS must be programmed to work together. Please refer to "4.5.6.3.1 Dialing Parameters" about the VPS setting of Integration Mode, and please refer to the Installation Manual of Panasonic KX-TD series regarding "Voice Mail Port Assignment" on the PBX side. 2-18...
Page 50 Installation Inband/None Integration Åú To the PBX, the VPS looks like SLT sets through standard single-line(tip/ring) telephone interfaces. Please see the following connection example. Connection Example ( KX-TVP102u 3, Inband/None Integration Mode) TVP200 Jack 11 Jack 6 Jack 5 SLOT 3 Port 10 Port 9 Jack 10...
Page 51 Installation Example: Your PBX Connect the telephone cord. • Connecting to a Panasonic KX-TD series telephone system: Please refer to the illustration below. 6-pin plug Terminal wire RJ-11 Panasonic KX-TD series VPS 200 telephone system Note: If you make use of D-PITS Voice Mail Integration (see page 4-81), use a 4-conductor wiring cord.
Page 52 Installation The following models are recommended to be connected to the VPS: • Panasonic KX-T30810 BE-2 • Panasonic KX-T61610 BE • Panasonic KX-T123210BE • Panasonic KX-TD816E • Panasonic KX-TD1232E Close the front cover of the VPS (and PBX if the cover is removed).
Page 53: Data Terminal Or Printer Connection
Installation 2.2.4 Data Terminal or Printer Connection For the system administration (system setup, mailbox setup, and system diagnosis), the RS-232C terminal must be connected to a serial interface (EIA port) of the unit. If the VT100 or VT100 compatible terminal is used, the System Administrator can set up system parameters and diagnose the system with the conversational menu- driven program.
Page 54 Installation Connection Chart: EIA (RS-232C) port on EIA (RS-232C) port on the VPS the Printer Circuit Signal Signal Circuit Type Name Name Type (EIA) (EIA) The pin configuration of the EIA (RS-232C) connector is as follows. Circuit Type Signal Name Number CCITT Frame Ground Transmitted...
Page 55 Installation EIA (RS-232C) SIGNALS: Frame Ground (FG) Connects to the unit frame and the earth ground conductor of the AC power cord. Transmitted Data (TXD) ................(output) Conveys signals from the unit to the printer (or terminal). A “Mark” condition is held unless data or BREAK signals are being transmitted.
Page 56: Power Cable Connection
Installation 2.2.5 Power Cable Connection Before connecting the power cable to an AC outlet, make sure all other connec- tions (RS-232C data terminal with VPS, PBX with VPS, PBX with telephone lines) are secure, and the front cover is closed firmly. Use the AC outlet dedicated to the VPS unit.
Page 57: Chapter 3 Detailed Feature And Service Descriptions
Chapter 3 Detailed Feature and Service Descriptions This chapter describes all basic, optional, and programmable features in alphabetical order. It also provides information about the conditions, programming and operation required, related features, and operation for all features.
Page 58 Features and Services Before Reading This Chapter In this chapter important features and services about the VPS are described in the following format. Feature Ref. Shows the master feature (service) of the The words "System Programming" and "Class feature (service). of Service"...
Page 59: Alternate Extension Group
• “Alternate Extension Transfer Sequence” (page 4-80) uto Configuration (D-PITS Only) Description The VPS can obtain extension numbers from a Panasonic KX- TD series telephone system to automatically create mailboxes. Conditions • This feature is available only when the D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated.
Page 60: Automated Attendant Service
Features and Services utomated Attendant Service Description The Automated Attendant answers incoming calls and then routes the caller to the desired extension. This service can be assigned on a port-by-port basis. Calling the Automated Attendant When the caller reaches the Automated Attendant service, he will first hear the following Automated Attendant service top menu.
Page 61 Features and Services • Department Dialing Choosing an option among the department dialing menu also enables the caller to reach his desired extension. • Rotary Telephone Service Callers who are dialing from a rotary phone, or callers who are not familiar with VPS operation can be automatically transferred to the operator or General Delivery Mailbox.
Page 62 Features and Services Automated Attendant Service Call Automated Attendant Hello, ... Service Please enter the extension number. Call Operator Enter the ex- tension number A regular extension A logical extension Call Transfer Status ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Call Screening Intercom Call Blocking...
Page 63: Broadcasting Messages
Features and Services roadcasting Messages Description Allows the System Manager to deliver an identical message to all of the Subscribers at the same time. This feature is useful to inform all Subscribers about current VPS status, such as remaining hard disk capacity, or to request them to delete unnecessary messages.
Page 64 Features and Services Note: The callback number is the number which the caller wishes you to callback. There are five options in this mode. System Programming specifies one: (a) Disable: Deactivates this mode. Notification is made without the callback number display. (b) Select: The VPS asks the caller to enter a callback number only when the message is specified as urgent.
Page 65: Call Blocking
Features and Services S.M. • “Class of Service No.” (page 5-5) • “Message Notification Status” (page 5-9) M.M. • Assigning Notification Numbers (page 6-8) Subscriber • “Notification Number Assignment” (Subscriber's Guide page 5-15) all Blocking See Call Transfer Status. all Screening See Call Transfer Status.
Page 66: Call Transfer Status
Features and Services all Transfer Status Feature Ref. Automated Attendant Service Description The Subscriber can specify how the VPS should handle a call before connecting it with his extension. Four options are available: Call Screening, Call Blocking, Intercom Paging and Calling a Beeper. Note: If no option is selected, calls are directly connected with the Subscriber’s extension.
Page 67 Features and Services 2. Call Blocking The Subscriber can set the VPS to block all incoming calls to his extension. If this feature is activated, the caller hears: Sorry, no one is available to answer the call. The caller then hears the Incomplete Call Handling Service menu message. 3.
Page 68: Class Of Service
Features and Services lass of Service Description Used to define a set of services available to the Subscriber. Up to 64 different types of Class of Service can be established by System Programming. A Class of Service number can be assigned to each mailbox. Conditions •...
Page 69: Covering Extension
Features and Services overing Extension Feature Ref. Incomplete Call Handling Service Description Used to take a call to the Subscriber while he is not available to answer. This extension also acts as a personal operator. Pressing [0] while listening to the personal greeting of the mailbox allows the caller to reach this extension. This feature also works while recording a message.
Page 70 Features and Services How to Access a Custom Service Dial an extension or telephone number which is connected to the Custom service port. Conditions • The VPS accommodates up to 100 menus. • The Message Manager must record Custom service menus in his own voice. If a menu is not recorded, the prompt “Custom Service Menu”...
Page 71 Features and Services Custom1 Repair or Purchase Selection Repair Pur- chase Custom2 Product Interview Selection Mailbox Printer Copier Other Printer Copier Other 2. Filling the Worksheet In each Custom service menu, you can: assign one of 11 call transfer functions to each key of ‘0’ to ‘9’, ‘ ’ and ‘#’.
Page 72 Features and Services Worksheets of Sample Program System Administration Top Menu → 1 → 4 → 2 Menu Call Wait for No DTMF Custom Prompt Repeat Transfer Second Input Description Keypad Assignment Mode Cycle Anytime Digit Operation 1–100 System 1 - 3 Extn.
Page 73 Features and Services Custom Service Settings Screen for Sample Program Custom 1 Program – Service Setting – Custom Service Setting – Custom 1 Description ------------------------------------------------------ : REPAIR OR PURCHASE Prompt Mode (1. Sys 2: User 1 3: User 2) ------ : System Menu Repeat Cycle (1-3) ---------------------------------- : 3 times Call Transfer Anytime (Extn.
Page 74 Features and Services 4. Recording the Menu Messages Once the System Administrator finishes entering parameters into all of the menus, next is recording the menu messages. The menu messages can be the only clue for callers to select an option to which they are transferred.
Page 75: Day Service
Features and Services ay Service Description Sets the parameters, below to handle incoming calls properly during the respective daytime and nighttime hours. • “Company Greeting No.” (page 4-38) “Incoming Call Service” (page 4-38) “Incoming Call Service Prompt” (page 4-38) “Delayed Answer Time” (page 4-39) •...
Page 76: Dialing By Name
Features and Services ialing by Name Feature Ref. Automated Attendant Service Description Allows the caller to reach the desired extension or mailbox by entering the first three or four letters of the extension owner’s last name. The VPS will play the possible names among the Subscribers and ask the caller if it is the desired party one after another.
Page 77: Direct Mailbox Access (D-Pits Only)
• Intercom Paging • Live Call Screening • Two-Way Recording Conditions • This feature can be activated only when your PBX is a Panasonic KX-TD series telephone system and the system supports D-PITS Integration. S.A. • Dialing Parameters (page 4-78)
Page 78: Extension Group
Features and Services xtension Group Description A number of extensions can be grouped together as an extension group. They can own the same mailbox to share the same information. Up to 20 extension groups can be created in the system and each group can contain a maximum 20 extensions.
Page 79 Features and Services the receiver. A password can be assigned, if necessary, to protect the message from being received by some other person. The Subscriber can also specify the date and time for delivery. Otherwise, the message is delivered immediately after being recorded.
Page 80: External Message Delivery Status
Features and Services xternal Message Delivery Status Feature Ref. External Message Delivery Service Description Allows the Subscriber to check distribution status of undelivered and pending external delivery messages. Unnecessary messages can be deleted. The settings (destination number, voice-recorded receiver’s name, password assignment or delivery schedule) can also be changed.
Page 81: Group Distribution List, Personal
Features and Services roup Distribution List, Personal Feature Ref. Message Delivery, Internal Message Transfer Description Subscribers may sometimes want to simultaneously send a message to several mailboxes. These mailboxes can be put together into a list. If the Subscriber specifies the list as the destination, he can send the same message to one or more destinations with a single operation.
Page 82: Hold
Features and Services Feature Ref. Incomplete Call Handling Service Description When the specified extension is busy, the caller has the option of holding the call temporarily. After a short period, the VPS will call the extension again. If several callers are holding their calls to be connected to the same extension, they will be connected in the order in which they were received.
Page 83 Conditions • Each code must be set in System Programming according to the PBX codes. • If your PBX is a Panasonic KX-T series telephone system, the Inband Integration codes will automatically default to the proper codes. S.A.
Page 84 Features and Services [Example of Inband Integration] Outside Caller Outside Caller (listening to A.A.) dials Ext. 201 Outside Caller VPS flashes, dials (on hold) Ext. 201 Outside Caller PBX sends (on hold) Ringback Code “1” Ext. 201 (ringing) Outside Caller PBX sends (on hold) Answer Code “5”...
Page 85: Incomplete Call Handling Service
Features and Services ncomplete Call Handling Service Feature Ref. Automated Attendant Service Description If a caller specifies an extension which is busy or does not answer, the VPS will offer the Incomplete Call Handling Service. The Subscriber specifies options to offer: 1 Leaving a Message The caller can leave a voice message in the mailbox or the interview mailbox of the extension (see Message Reception Mode).
Page 86: Intercom Paging (D-Pits Only)
Callers can page Subscribers through built-in speakers and external paging equipment. Conditions • This feature is available only when the D-PITS Integration with a Panasonic KX-TD series telephone system is activated. • The VPS must be integrated with your PBX in the specified mode.
Page 87: Interview Service
Features and Services nterview Service Description When a caller accesses this service, a set of questions recorded in the Interview mailbox is announced to the caller. This service is useful to make inquiries or to receive repair service orders. How to Assign the Interview Service This service can be not only assigned to a VPS port as an independent service, but also can be used in combination with other services.
Page 88: Live Call Screening (D-Pits Only)
Conditions • This feature is available only if D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated, which provides a feature button for Live Call Screening. • If the Subscriber answers the call, the VPS stops recording or continues recording according to the PBX programming (see Live Call Screening Recording Mode Assignment);...
Page 89: Logical Extension (All Calls Transfer To Mailbox)
Features and Services S.A. • “Class of Service Number” (page 4-21) • “Message Cancel for Live Call Screening” (page 4-29) • “PBX Type” (page 4-79) / “Integration Mode” (page 4-81) S.M. • “Message Cancel for Live Call Screening Status” (page 5-9) Subscriber •...
Page 90 Features and Services Interview Mailbox This mailbox is a sub-mailbox of the Subscriber’s mailbox. To use this mailbox, the Subscriber needs to get authorization by System Programming. When a caller accesses this mailbox, a series of questions are asked. He can leave his answers, responding to each question.
Page 91: Mailbox Group
Features and Services - Number of Digits is determined by System Programming (see page 7-25). The default value is set to three digits at the factory. Mailbox Capacity The following five parameters determine how many messages one mailbox accommodates at a time. The System Administrator or the System Manager sets them according to the Subscriber’s demand and disk capacity.
Page 92: Message Delivery, Internal
Features and Services essage Delivery, Internal Description The VPS automatically delivers a single message to multiple mailboxes with a single operation. As a destination, it is possible to specify a System Group Distribution List or a Personal Distribution Group List as well as a mailbox number.
Page 93: Message Reception Mode
Features and Services Conditions • Up to 84 message delivery statuses can be stored. • One delivery status is for one recipient (mailbox). When multiple mailboxes, for example, a Group Distribution List, are specified, each mailbox has a delivery status. •...
Page 94: Message Transfer
Features and Services S.M. • “Message Scanning with Information” (page 5-8) Subscriber • Message Playback Options (Subscriber's Guide Page 2-3) essage Transfer Feature Ref. Receive Message Description Allows the Subscriber to transfer a message left in his mailbox to other mailboxes immediately after listening.
Page 95 Features and Services Notification Device Up to three devices (either a telephone or a beeper) can be assigned as destinations. Each device can be on or off for a whole day. Also a notification schedule can be made for each day of the week. Up to two time frames can be set. Here is an example of notification using a schedule.
Page 96 Features and Services Device 3 Parameters Number to Dial ------------------------------------ | ....Type --------------------------------------------------- | Telephone Use Device ----------------------------------------- | Scheduled • • • • • •...
Page 97: Message Waiting Notification-Lamp
Waiting Lamp on all the telephones in the group (see Extension Group). • If D-PITS Voice Mail Integration is not activated, make sure that the following System Programming items of Panasonic KX-TD series telephone system are completed for this feature:...
Page 98: Multi-Lingual Service
Features and Services • Once the Subscriber gains access to the VPS to listen to the newly recorded messages, the Message Waiting Lamp turns off automatically even if some messages remain unreceived. To keep the lamp illuminated, System Programming is necessary (“Message Waiting Lamp Notification for Unreceived Messages”).
Page 99 Features and Services Conditions • The Message Manager records User 1 and User 2 prompts. If some prompts have not been recorded, corresponding System prompts will be played instead. • The Selection Menu should be recorded by the Message Manager in the appropriate language.
Page 100 Features and Services Available Prompt Options Valid Setting System Selective User 1 User 2 — — — Voice System Mail Manager Service — — — Message Manager Incoming Non- Services Subscriber — Subscriber Automated Attendant Service Interview Service — — —...
Page 101 Features and Services Ex. Custom 1 Menu Message for Bilingual Service For English, press [7]. For Spanish, press [8]. Then create the tree as below: Custom 1 Prompt Mode: System or User 1 Custom 2 Custom 3 Prompt Mode : System Prompt Mode : User 1 •...
Page 102: No-Answer Coverage Mode
Features and Services o-Answer Coverage Mode Feature Ref. Operator Service Description Specifies how to handle a call when the Operator does not answer it within “Operator No-Answer Time”. Available options are: 1 Caller Select The caller can choose one of the following two options. (a) Leave a message (b) Call another extension 2 Leave Message...
Page 103: Pbx Integration
• Operator’s Extensions (page 6-10) BX Integration Description The VPS works well with all Panasonic KX-T series PBXs and it can be programmed to work with most other manufacturers’ PBXs that fully support single line telephone interfaces. However, since both the VPS and PBX are independent systems, “Integration”...
Page 104: Personal Greetings
Features and Services Without Integration, both systems will work separately without knowing the status of the other system. One of the following two types of Integration is available between the VPS and PBX, if your PBX supports Integration feature. (a) Inband Integration The PBX sends the VPS several codes with DTMF tone via speech path (see Inband).
Page 105: Play System Prompt After Personal Greeting
Features and Services lay System Prompt After Personal Greeting Feature Ref. Personal Greeting Description Specifies whether or not Guidance for Recording is played to the caller after the Personal Greeting. Guidance for Recording is: To end recording, hang up or press [1] for more features. To pause and restart recording, press [2].
Page 106: Private Message
Features and Services rivate Message Feature Ref. Message Transfer Message Delivery, Internal Description Allows the Subscriber to specify the sending message as private. Once it is specified, then the receiving Subscriber cannot transfer it to other mailboxes. Conditions • Messages can be specified as private only by the Message Delivery, Internal feature.
Page 107: Record Message
Features and Services ecord Message Description Any caller who accesses the Voice Mail service can record a message in a mailbox; System Manager’s mailbox, Message Manager’s mailbox or Subscriber’s mailbox including an Interview mailbox. More Information • Rotary Telephone Service For callers with a rotary telephone, the General Delivery Mailbox is provided to leave a message.
Page 108: Rotary Telephone Service
Features and Services * To use these features, your PBX must be one of the Panasonic KX-TD series telephone systems and the D-PITS Voice Mail Integration is activated. Subscriber • Replying to Messages (Subscriber's Guide page 2-5) • Replying to External Delivery Messages (Subscriber's Guide page 4-5) otary Telephone Service Feature Ref.
Page 109: Service Access Commands
Features and Services ervice Access Commands Description Entering the following commands allows the caller to directly access the respective features. repeat the Help menu (to call the operator for the caller) back up [#] [1] dial by name [#] [3] Department Dialing [#] [5] Log in...
Page 110: System Clock
Features and Services ystem Clock Description When a new VPS is installed, it is necessary to set the date and time. It is important to set the exact time as some of the essential features of the VPS such as the Message Waiting Notification, External Message Delivery, Automatic Message Deletion are scheduled according to this setting.
Page 111: Two-Way Recording (D-Pits Only)
Conditions • This feature is available only if D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated, which provides a feature button for Two-Way Recording. • When the Subscriber records his Two-Way telephone conversation, he should inform the other party that the conversation is being recorded.
Page 112: Utility Commands
Features and Services tility Commands Description Allows the System Administrator to access the functions described below by entering the appropriate command at the $ prompt. OFLN..Sets the System to off-line mode (OFF) ONLN ..Sets the System to on-line mode (ON) PASS ..
Page 113 Features and Services • Receiving Messages • Delivering Messages to Mailboxes • Setting Message Waiting Notification • Setting External Message Delivery • Setting the Automated Attendant Status • Interview Mailbox Management • Setting Password • Recording Personal Greeting System Manager Service The System Manager takes care of coordinating the VPS to ensure that it operates efficiently and effectively.
Page 114: Voice Prompts
Features and Services 2. Service Access Command Dial [#] [6] during a call. The caller then can access Voice Mail service regardless of the current accessing service (see Service Access Command). 3. Via Custom Service This service can be assigned to the keypad as the call transfer destination. More Information •...
Page 115 Features and Services (prompt 315) Good morning. (prompt 316) Welcome to the Voice Processing System. Turning off a Prompt Note the word order of your language. Direct translation may sometimes cause errors. In the following prompt, (date), (time) and (mailbox number) are always played at the end.
Page 116 Chapter 4 System Administrator’s Guide This chapter explains the System Administrator’s function and provides step-by-step instructions for system setup tasks such as setting up mailboxes, setting system parameters and running reports. Contents 4.1 System Administrator’s Function ....... 4-2 4.2 Using the Interface ..........4-4 4.2.1 Keyboard Operation ........
Page 117: System Administrator's Function
System Administrator’s Function As System Administrator of the VPS, you primarily take care of the operational characteristics of the entire system. You can set up system parameters, administrate the parameters, or diagnose the system using an interactive screen-based program. System administration can be done by selecting one of the following options from the System Administration Top Menu screen below.
Page 118 It provides you with a quick way of mailbox creation, incoming call service assignment for all ports, time setting and so on. See page 4-8. Especially, if you have a Panasonic KX-TD series telephone system with D-PITS Voice Mail Integration, the Quick Setup will be completed at the same time you start up the system (see page 4-6).
Page 119: Using The Interface
Using the Interface 4.2.1 Keyboard Operation System Administration can be done using the VT100 or Compatible Terminals, or other RS-232C Terminals (ASCII Terminals). Screen display and keyboard operation may differ depending on the data terminal you use. VT100 or Compatible Terminals You can choose an option either by: •...
Page 120: Programming Guidance
Using the Interface 4.2.2 Programming Guidance On top of each screen display in this manual, you will find a programming guidance indicated by the arrow in the example below. This helps you locate the desired programming screen quickly. (Example) System Administration Top Menu → 1 → 3 → 1 → 1 Program –...
Page 121: Startup System
Startup System To start the VPS operation, system installation and line connections must be done beforehand. See Chapter 2. Status of the Power Indicator Turn on the POWER switch of the VPS. System Setup is started and the display shows: CARD TEST .
Page 122 Startup System Note: This message is shown on the terminal when D-PITS communication between the VPS and a Panasonic KX-TD series telephone system is not made. In this case, turn off the VPS and start it again after confirming the line connections and the required programming.
Page 123: Quick Setup
This utility provides a quick way of programing the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
Page 124 4.3.1 Quick Setup Step 1. PBX type After pressing [RETURN] (Enter), the screen shows: Quick Setup – PBX type Please select your PBX type. 1. KX-T308 2. KX-T616 3. KX-T1232 4. KX-T96 5. KX-T336 6. KX-TD816 7. KX-TD1232 8. OTHERS Select your PBX type, and you may go to Step 2, 3 or 4 depending on your selection as shown below.
Page 125 4.3.1 Quick Setup Enter extension numbers of VPS ports with 2-digit numeric characters. By this programming, the VPS performance with the KX-T308 or KX-T616 is improved as the VPS can discriminate between VPS extensions and non-VPS extensions. Type “S” to go to the next screen. Note: •...
Page 126 Up to 16 alphabetic characters can be used for an owner’s last name. Notes: • Mailbox numbers displayed on this screen Panasonic KX-TD Series Telephone System with D-PITS Voice Mail Integration The same numbers as the extension numbers of your KX-TD series telephone system which are automatically transmitted to the VPS —...
Page 127 4.3.1 Quick Setup Other Telephone System The same numbers as the extension numbers entered in Step 3. • The length of mailbox numbers If both 3-digit and 4-digit extension numbers exist at a time, the VPS will unify all mailbox numbers to 4-digit length by putting “0” at the end of all 3-digit numbers.
Page 128 4.3.1 Quick Setup Incoming call services for all ports (Day/Night) can be defined for each port by this settings on the screen. “PORT 1 (Day) ---- : Auto. Attend. (using Custom 1)” indicates that incoming call service for Port 1 (Day) is set to Custom 1 and callers to this port will receive Automated Attendant service. You can change “Auto.
Page 129 Current date is SAT JAN–1–1994 Enter new date (MM–DD–YY) : = Enter the current month, day and year. Note: If you have a Panasonic KX-TD series telephone system with D- PITS Integration Date and Time are synchronized between the PBX and the VPS automatically.
Page 130 4.3.1 Quick Setup The VPS begins to change system programming data. Quick Setup – Setup To set up the mailbox and restart, select “Yes”. To cancel and exit, select “No”. 1: Yes 2: No Setup 101 Then “CARD TEST ...”, “SYSTEM SETUP ...” and “1 ... 2 ... 3 ...” appears on the screen one by one as shown below.
Page 131: Programming Menu Structure Diagram
Programming Menu Structure Diagram 1. Program 1. Mailbox 1. Enter/Edit 1. Mailbox No. 1. Mailbox Setting Entry Setting 2. Delete 2. Notification 1. Device 1 3. Password Reset Setting 2. Device 2 4. Mailbox Listing 3. Device 3 2. Class of COS No.
Page 132 Programming Menu Structure Diagram 5. System 1. System Group 1. Enter 1. Mailbox Parameter Assignment Group 2. Delete Setting 3. Listing 1. Enter 2. Extension Group 2. Delete 3. Listing 2. Day Service 3. Holiday Setting 1. Enter 2. Delete 3.
Page 133: Programming The System Parameters
Programming the System Parameters For the most effective utilization of the storage capacity and ports of the system, you can set up system parameters via the RS-232C port. Note: In this chapter, parameters displayed on the screen show default values with VT100 or compatible terminals.
Page 134: Setting Up Mailboxes
4.5.1 Setting up Mailboxes You must coordinate the operation of the mailbox. You can create/delete mailboxes, reset the passwords of the Subscribers’ mailboxes, install extension numbers, name of owners and the Class of Service numbers. The System Manager can also carry out these operations by telephone at the request of Subscribers.
Page 135 4.5.1 Setting up Mailboxes Value Range Description/Function Parameter Reference (default) Creating Mailbox Number 2–5 digits Specifies the mailbox number for Subscribers. mailboxes (None) The mailbox number length is defined by the p.4-11 Quick Setup (see Step 4) or Initializing the Initializing System in Chapter 7.
Page 136 4.5.1 Setting up Mailboxes Value Range Parameter Description/Function Reference (default) Extension The Extension 2–5 digits Used to transfer calls from the system to a Group of the Owner (None) Subscriber’s mailbox. Any valid extension p.4-55 number including an extension group list number can be assigned.
Page 137 4.5.1 Setting up Mailboxes Value Range Parameter Description/Function Reference (default) Logical All Calls 1. Yes If set to “Yes”, all calls (via the Automated Extension Transfer to 2. No Attendant) coming to the extension of this mail- p.3-33 Mailbox (No) box owner are automatically forwarded to this mailbox without ringing the extension, and callers can leave a message in it.
Page 138 4.5.1 Setting up Mailboxes Device 1 System Administration Top Menu → 1 → 1 → 1 → Mailbox No. → 2→ Device No. (1–3) Program – Mailbox Setting – Notification Setting Menu Mailbox No.[xxx] - Device 1 Parameters Number to Dial ----------------------------------------------------- : 901234567 : .
Page 139 4.5.1 Setting up Mailboxes Value Range Description/Function Reference Parameter (default) Type 1. Telephone Specifies the device to be notified. M.W.N.- 2. Beeper Device p.3-38 (Telephone) Use Device 1. Not Use Specifies the usage of Device 1. 2. Continuously 1. Not Use Device 1 is deactivated.
Page 140: Deleting A Mailbox
4.5.1 Setting up Mailboxes 4.5.1.2 Deleting a Mailbox When a Subscriber no longer needs a mailbox, he should ask you to delete it. System Administration Top Menu → 1 → 1 → 2 → Mailbox No. Program – Mailbox Setting – Delete 1.
Page 141: Listing Mailboxes
4.5.1 Setting up Mailboxes 4.5.1.4 Listing Mailboxes You can display a list of all mailbox numbers registered in the system on the terminal. System Administration Top Menu → 1 → 1 → 4 Program – Mailbox Setting – Mailbox – Listing 1: 201 2: 202 3: 203...
Page 142: Class Of Service Setting
4.5.2 Setting COS (Class of Service) Parameters Used to define a set of services available to Subscribers. A maximum of 64 (1– 64) different classes of service can be established. You can assign a class of service number per each mailbox. More than one Subscriber can share the same Class of Service.
Page 143 4.5.2 Setting COS (Class of Service) Parameters COS Nos. 1–62 Value Range Parameter Reference Description/Function (default) Personal Personal 8–60 sec in 4 Defines the available length of the Personal Greetings Greeting Length seconds Greeting message which can be recorded by the p.3-48 increments Subscriber.
Page 144 If set to “No”, the VPS will save the recording automatically. [Note] Live Call Screening feature is available if D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated. Direct Direct Mailbox 1. Yes If set to “Yes”, the Subscriber enters the...
Page 145 Specifies the intercom paging group number Call Group available to the Subscriber. Handling [Note] Service p.3-29 This feature is available if D-PITS Voice Mail Integration with a Panasonic KX-TD series Intercom Paging telephone system is activated. Parameter p.4-71 Subscriber Prompt Mode 1. SYSTEM...
Page 146 4.5.2 Setting COS (Class of Service) Parameters COS Nos. 63, 64 Value Range Description/Function Parameter Reference (default) 1–30 days Defines the number of days a new message (= New Message Mailbox Capacity (30) unplayed message) can remain in the mailbox. Retention Time p.3-35 The days are counted from the next day of...
Page 147: Special Feature Authorization
4.5.2 Setting COS (Class of Service) Parameters 4.5.2.2 Special Feature Authorization Allows the Subscriber to utilize the following special features on a COS basis. Message Waiting Notification External Message Delivery Auto Forwarding All these features are prohibited when a new mailbox is created. You must authorize the necessary features.
Page 148 4.5.2 Setting COS (Class of Service) Parameters Value Range Parameter Description/Function Reference (default) M.W.N. Authorization of 1. Yes If set to “Yes”, Subscribers can utilize the p.3-38, 3-41 Message 2. No Message Waiting Notification feature. Notification Notification (No) [Note] Setting If you took the Quick Setup step to create p.4-22 mailboxes, this parameter in COS No.
Page 149 4.5.2 Setting COS (Class of Service) Parameters Value Range Description/Function Parameter Reference (default) E.M.D. Authorization of 1. Yes Allows the Subscriber to utilize the External Service External Message 2. No Message Delivery feature. p.3-22 Delivery (No) Multi- Lingual Prompt Mode 1.
Page 150 4.5.2 Setting COS (Class of Service) Parameters COS No. 63 (for Message Manager) COS No. 63 is fixed to the Message Manager and only “Authorization of Message Notification” can be activated or deactivated by the programming. External Message Delivery and Auto Forwarding are not assignable. System Administration Top Menu →...
Page 151 4.5.2 Setting COS (Class of Service) Parameters COS No. 63 Value Range Parameter Description/Function Reference (default) After: After message recording, the VPS will Max. Digits for ask the caller to enter his callback Callback number. No./ Disable: The VPS will not ask the caller to enter Callback No.
Page 152: Port Service
4.5.3 Port Service Each VPS port has Day and Night mode. One of four incoming call services can be assigned to each VPS port: Voice Mail, Automated Attendant, Interview service and Custom service. The Port Assignment menu also lets you specify company greeting number, prompt mode and delayed answer time.
Page 153 4.5.3 Port Service Port 1 – Day Mode System Administration Top Menu → 1 → 3 → Port No. (1) → 1 Program – Port Service – Day Mode Menu Port Number [1] Company Greeting No. (1-32) ----------------------------------- : . . Incoming Call Service ----------------------------------------------- : Auto.
Page 154: S Selection Menu
4.5.3 Port Service Value Range Description/Function Parameter Reference (default) Prompt for 1. System Specifies in which language rotary callers hear None Rotary Callers 2. User 1 the voice prompts when they cannot enter any 3. User 2 digit to select a “Prompt Selection Number” while (System) Multi-Lingual selection menu message is being played.
Page 155: Service Settings
4.5.4 Service Settings System Administration Top Menu → 1 → 4 Program – Service Set Menu 1. Automated Attendant 2. Custom Service Settings SELECT ITEM AND PRESS RETURN–KEY 4.5.4.1 Automated Attendant Parameters The Automated Attendant service in the call service has three main functions: Department or Speed Dialing;...
Page 156 4.5.4 Service Settings Value Range Parameter Reference Description/Function (default) Department Department 2–5 digits Specifies any valid extension number. Dialing Dialing No. 1–9 (None) [Note] p.3-19 The department dialing menu can be recorded by Recording the Message Manager. Department Dialing Menu Messages p.6-13 4.5.4.1.2 Operator’s Parameters...
Page 157 4.5.4 Service Settings Operator 1 – Day Mode Activates or deactivates the Operator service, specifies Operator 1’s extension and the treatment of calls transferred to Operator 1’s extension. When Operator service is activated, operator-seeking calls are first transferred to Operator 1’s extension. System Administration Top Menu →...
Page 158 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) If a call to Operator 1, 2 or 3 is not answered Operator No- 10–60 sec No-Answer Coverage within this parameter, the VPS will offer the answer Time (30) Mode caller other options defined by “No-answer p.3-46 Coverage Mode”.
Page 159 4.5.4 Service Settings Value Range Description/Function Reference Parameter (default) Specifies the number of times the VPS plays the Message Repeat 1–3 times option selection message to the caller, when Cycle “Caller Select” is specified as “No-answer Coverage Mode”. [Note] This parameter applies to Operators 1, 2 and 3. Note: Interaction of Extension Call Forwarding with Operator Call Coverage Settings.
Page 160 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) Operator Operator’s 2–5 digits Specifies Operator 2’s extension number. Service Extension (None) Any valid extension number can be assigned. p.3-46 Operator’s 2–5 digits Specifies Operator 2’s mailbox number. Any Busy Coverage Mailbox No.
Page 161 4.5.4 Service Settings Operator 3 – Day Mode Operator-seeking calls come in to Operator 3, when Operator 2 is busy or there is no answer and Operator 2’s parameters are set as follows. Busy Coverage Mode → No-answer Coverage No-answer Coverage Mode → Next Operator System Administration Top Menu →...
Page 162 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) No-Answer No-answer 1. Caller Specifies how to treat calls when Operator 3 does Coverage Coverage Mode Select not answer it within the time length defined by Mode 2. Leave “Operator No-answer Time”. p.3-46 Message 1.
Page 163 4.5.4 Service Settings 4.5.4.1.3 Alternate Extension Assignment Used to assign extensions which should be transferred differently from normal extension transfer sequences. Calls to the extensions in this group will be transferred following the sequence defined by “Alternate Extension Transfer Sequence” (see page 4-82). System Administration Top Menu →...
Page 164 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) Alternate Alternate 2–5 digits Specifies an extension which requires different Extension Extension (1–32) (None) transfer sequence than normal extension transfer Group p.3-3 sequence. Alternate Extension Transfer Sequence p.4-82 Alternate Extension – Delete You can delete extension numbers from the alternate extension group.
Page 165: Custom Service
4.5.4 Service Settings 4.5.4.2 Custom Service Custom service is one of four incoming call services. By assigning a function to each key, you can provide a customized key-operation service to callers. You can set a maximum of 100 custom services. System Administration Top Menu →...
Page 166 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) Prompt Mode 1. System Specifies the language of a custom service menu Multi- Lingual 2. User 1 message that the caller to this Custom service will Service 3. User 2 hear as a guidance. p.3-42 (System) [Note]...
Page 167 4.5.4 Service Settings Value Range Description/Function Reference Parameter (default) Keypad a–n You can assign any of the 14 services listed below A.A. Service Assignment : d, 0: c (a – n) to 0 through 9, and # keys on the p.3-4 Others: None) telephone keypad.
Page 168: System Parameter Settings
4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 Program – System Parameter Menu 1. System Group Assignment 2. Day Service 3. Holiday Setting 4. Daylight Saving Time 5. Prompt Setting 6. Others SELECT ITEM AND PRESS RETURN–KEY 4.5.5.1 System Group Assignment System Administration Top Menu →...
Page 169 4.5.5 System Parameter Settings Mailbox Group – Enter System Administration Top Menu → 1 → 5 → 1 → 1 → 1 → Group List No. Program – System Parameter – System Group Assignment – Mailbox – Enter MAILBOX GROUP LIST No. [XXX] Mailbox Group Name -------------------- : .
Page 170 4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 1 → 1 → 2 → Group List No. Program – System Parameter – System Group Assignment – Mailbox – Delete MAILBOX GROUP LIST No. [XXX] Mailbox Group Name --------------------- : VOICE MAIL GROUP Enter the Number You Want to Delete Mailbox Group –...
Page 171 4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 1 → 2 → 1 Program – System Parameter – System Group Assignment – Extension Group – Enter 1. Enter 2. Delete 3. Group Listing Enter the Extension Group List Number (2–5 digits): = Extension Group –...
Page 172: Day Service
4.5.5 System Parameter Settings Extension Group – Delete You can specify extensions to be deleted from the list. System Administration Top Menu → 1 → 5 → 1 → 2 → 2 → Group List No. Program – System Parameter – System Group Assignment – Extension – Delete EXTENSION GROUP No.
Page 173: Holiday Setting
4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 2 Program – System Parameter – Day Service Start Time End Time MON : 9:00, AM –> 5:00, PM 9:00, AM –> 5:00, PM WED : 9:00, AM –>...
Page 174 4.5.5 System Parameter Settings Holiday Setting – Enter System Administration Top Menu → 1 → 5 → 3 → 1 Program – System Parameter – Holiday Setting – Enter Menu 1: No Holiday Name 11: No Holiday Name 2: No Holiday Name 12: No Holiday Name 3: No Holiday Name 13: No Holiday Name...
Page 175 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) Service 1. Voice Specifies one of four incoming call services for Mail the holiday. 2. Auto. [Notes] Attn. • When you specify the Interview service, one of 3. Interview Subscriber’s mailbox numbers should also be 4.
Page 176: Daylight Saving Time
4.5.5 System Parameter Settings Holiday Setting – Listing Used to display all the specified holiday names and dates. System Administration Top Menu → 1 → 5 → 3 → 3 Program – System Parameter – Holiday Setting – Holiday Listing 1: No Holiday Name 11: No Holiday Name 2: No Holiday Name...
Page 177: Prompt Setting
4.5.5 System Parameter Settings 4.5.5.5 Prompt Setting This setting is required when using Multi-Lingual service. System Administration Top Menu → 1 → 5 → 5 Program – System Parameter – Prompt Setting Menu System Prompt Selection Number (1-9) ---------------------- : . User 1 Prompt Selection Number (1-9) ----------------------- : .
Page 178: Other Parameters
4.5.5 System Parameter Settings Value Range Description/Function Parameter Reference (default) Multi- Position of 1. Before This parameter setting is available only for User Lingual “AM/PM” in 2. After prompts. Service Time Stamp 3. None Specifies the time notation. p.3-42 (After) 1.
Page 179 4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 6 → 1 Program – System Parameter – Others – Extension Numbering Plan Menu Numbering Plan 1 --------------------------------------------------- : 2XX . . Numbering Plan 2 --------------------------------------------------- : 3XX . . Numbering Plan 3 --------------------------------------------------- : .
Page 180 4.5.5 System Parameter Settings 4.5.5.6.2 Dialing Parameters System Administration Top Menu → 1 → 5 → 6 → 2 Program – System Parameter – Others – Dialing Parameter Menu Number of Digits to Access Outside Line (0-8 digits) --- : 1 Call Transfer No-answer Time (10-60 sec) ----------------- : 20 Outgoing Call No-answer Time (10-90 sec) ---------------- : 30 Pause Time ------------------------------------------------------------ : 2...
Page 181 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) E.M.D. Outgoing Call Up to 12 digits Specifies the sequence of codes used by the VPS Service Setup Sequence consisting of to make a call to an outside line. You can set up p.3-22 0–9, , #,...
Page 182 4.5.5 System Parameter Settings Value Range Reference Parameter Description/Function (default) Outgoing Call Port No. Specifies the port numbers used for the Message Number to Dial Ports (1-12) Waiting Notification-Device feature. The VPS p.4-23 makes outgoing calls using a port specified in this field.
Page 183 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) Callback System Specifies a telephone number displayed on Up to 32 Number Callback Subscriber’s beepers as a callback number when digits Entry “Type” is set to “Beeper”. (None) p.3-7 [Note] Number to If “Beeper Callback No.
Page 184 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) No-answer 2-120 min. Specifies the length of time in minutes the VPS is E.M.D. Service Delay (60) to wait after a no answer condition before trying p.3-22 to deliver the message again. Outgoing Call Port No.
Page 185 4.5.5 System Parameter Settings 4.5.5.6.5 Call Hold Parameters System Administration Top Menu → 1 → 5 → 6 → 5 Programming – System Parameter – Others – Call Hold Menu Call Hold Mode ------------------------------------------------------- : Enable Call Queuing Announcement Mode ---------------------------- : Enable Call Retrieval Announcement Timing (1-30 sec) ---------- : 2 Redialing Cancel Timing ------------------------------------------- : 30 Value Range...
Page 186 To utilize this feature, the Intercom Paging feature must be available on your PBX and the following parameters are properly programmed to meet the requirements of your PBX. This feature is available if D-PITS Voice Mail Integration with a Note: Panasonic KX-TD series telephone system is activated. 4-71 System Administrator...
Page 187 4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 6 → 7 Program – System Parameter – Others – Intercom Paging Parameter Menu Intercom Paging Sequence --------------------------------------- : ... Release for Intercom Paging ------------------------------------- : .
Page 188 4.5.5 System Parameter Settings Value Range Reference Parameter Description/Function (default) Announcement 1–3 times Specifies the number of times that the intercom Repeat Cycle paging announcement should be repeated. Example: There is a call for <mailbox owner’s name>. Intercom 1–10 times Specifies the paging retry times when the paged Paging Retry destination is busy or if there is no answer.
Page 189 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) Automatic 1: Disable Activates or deactivates the automatic transfer of Management Transfer of 2: Enable Fax Management service. p.3-24 Incoming Fax (Disable) Call Main Fax 2–5 digits Specifies a fax extension number which serves as Extension No.
Page 190 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) Fax Notification 1. No If set to “Mbx”, the VPS will leave the number of Management Mode 2. Mbx successfully-received fax calls in the Fax p.3-24 3. Extn. Manager’s mailbox. (No) Example: You have one FAX message.
Page 191: Hardware Settings
4.5.6 Hardware Settings For system administration (system setup, mailbox setup, and system diagnosis), a RS-232C terminal must be connected to the serial interface of the VPS. System Administration Top Menu → 1 → 6 Program – Hardware Menu 1. RS-232C 2.
Page 192: Port Setting
4.5.6 Hardware Settings Value Range Parameter Reference Description/Function (default) Data Stop Bit Length 1. 1 bit Specifies the number of bits used to signify the Terminal or 2. 2 bits end of the byte. Printer Connection p.2-22 4.5.6.2 Port Setting The VPS must be connected to a PBX telephone line port before system start up.
Page 193: Pbx Interface Parameters
4.5.6 Hardware Settings Value Range Description/Function Parameter Reference (default) PBX Type Flash Time 1. 100 msec Specifies the length of time that the hookswitch p.4-79 2. 300 msec must be pressed before the PBX recognizes it as a 3. 600 msec flash hook signal.
Page 194 These parameters tell the VPS how to initiate and control call transfers, how to set up outgoing calls and how to control message waiting lamps on extensions. The easiest way to verify the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with your PBX.
Page 195 4.5.6 Hardware Settings * When your KX-TD series telephone system is in D-PITS Integration mode KX-T series Other Manufac- PBX Type T308 T616 T1232 T336 TD816 TD1232 tures None None None None None None Integration None None D-PITS D-PITS Mode Inband Inband Inband...
Page 196 3. D-PITS The VPS communicates with the PBX via D-PITS interface. This is available when the VPS works with one of the following Panasonic KX-TD series telephone systems: TD816, TD1232. To program the 10 parameters on the next page, use Special Commands and Dial Codes listed below.
Page 197 4.5.6 Hardware Settings Value Range Parameter Description/Function Reference (default) A.A.Service Operator Transfer (FX) Used to transfer calls to the operator’s extension. p.3-4 Sequence Operator Service p.3-46 Extension (FX) Used to transfer calls to any extension other than Call Transfer Status Transfer Sequence the operator’s.
Page 198 4.5.6 Hardware Settings 4.5.6.3.2 Inband Signaling Parameters These parameters are used if the PBX sends DTMF tones to the VPS to indicate the state of a call (busy, answered, disconnected, etc.). The Integration mode on page 4-81 must be set to “Inband”. If PBX Type is set to a KX-T series telephone system, the Inband Signaling parameters will automatically default to the proper codes.
Page 199 Sent to the VPS when the other party goes on- hook. Note: Default values in the above table are for the Panasonic KX-TD1232/ 816 telephone system with Inband Signaling mode. These values vary depending on the settings of “PBX Type” and “Inband Integration” in PBX Interface Parameters.
Page 200 4.5.6 Hardware Settings KX-T series Other Manufac- Parameter T308 T616 T1232 T336 TD816 TD1232 tures Forward to Other Extension Confirmation Disconnect N/A : Not available 4.5.6.3.3 Digit Translation Table Parameters Digit Translation Table is used to translate the Follow on ID signal from your PBX to the proper codes for the VPS.
Page 201 4.5.6 Hardware Settings Digit Translation Table System Administration Top Menu → 1 → 6 → 3 → 3 → 2 Program – Hardware – PBX Interface – Digit Translation – Input / Output Input digit Output digit Table ..-- >...
Page 202 Chapter 5 System Manager’s Guide This chapter explains what a System Manager is and provides step-by-step instructions for system maintenance tasks such as setting up mailboxes, setting COS parameters and checking system status. Contents 5.1 System Manager’s Function ........ 5-2 5.2 Accessing the System Manager’s Mailbox ..
Page 203: System Manager's Function
System Manager’s Function As System Manager, you perform one of the most important jobs. You are in charge of coordinating the VPS to ensure that it operates efficiently and effectively. You can perform a whole range of functions using any touch-tone telephone anywhere in the world.
Page 204: Accessing The System Manager's Mailbox
Accessing the System Manager’s Mailbox Every job of the System Manager gets started by accessing the System Manager’s mailbox. To access that mailbox, you will need the following information beforehand. System Manager’s Mailbox Number It has been assigned as ‘99’, ‘999’, ‘9999’ or ‘99999’. It depends upon the mailbox number length in System Programming.
Page 205: Setting Up Mailboxes
Setting up Mailboxes Your primary duty as System Manager will be to create mailboxes for new VPS Subscribers and to keep the system organized by deleting unneeded passwords and mailboxes. You will also have the task of the System Administrator. All you need to carry out such a job is the mailbox number.
Page 206: Setting Up Mailboxes
Setting up Mailboxes Extension Number The current extension number is played. Press to enter a new extension. Enter the extension number. Confirm the extension number and press to accept it. Initial 3 or 4 Letters of Subscriber’s Last Name The current owner’s name is played. Press to enter a new owner’s name by spelling.
Page 207: Setting Up Mailboxes
Setting up Mailboxes 5.3.2. Deleting a Mailbox Occasionally, a Subscriber may ask you to delete his mail- box because it is no longer needed. This is one of your System Manager’s tasks as System Manager. All you need to carry out the Main Command Menu request is the mailbox number.
Page 208: Setting Cos (Class Of Service) Parameters
Setting COS (Class of Service) Parameters Each Class of Service defines a set of services available for Subscribers. A maximum of 64 Class of Service can be es- tablished. You can set each Class of Service from a tele- System Manager’s phone.
Page 209 Setting COS (Class of Service) Parameters Message Length The current setting is played. Press to change the setting. Enter the message length (1 – 6 minutes). Confirm your entry and press to accept it. Number of Messages The current setting is played. Press to change the setting.
Page 210 Setting COS (Class of Service) Parameters Message Cancel for Live Call Screening Status The current setting is played. Press to change the current setting (enable or disable). Confirm your entry and press to accept it. Direct Mailbox Access Status The current setting is played. Press to change the current setting (enable or disable).
Page 211 Setting COS (Class of Service) Parameters Accept The current setting of MWL Notification for Unreceived Message is played. Press to change the setting (enable or disable). Confirm your entry and press to accept. The current setting of Device Notification for Unreceived Message is played.
Page 212: Setting The System Clock
Setting the System Clock You can set the clock of the VPS from your own telephone. It is important to set the exact time as Message Waiting No- tification, External Message Delivery, redialing and re- scheduling of External Message Delivery or automatic mes- sage deletion are scheduled according to this setting.
Page 213: Checking System Usage (System Reports)
Checking System Usage (System Reports) You can output eight types of System Reports to help moni- tor the VPS operating status. The reports can be sent via the RS-232C port either to a printer or a terminal. The follow- ing eight report options are available. The System Administrator is also able to output system re- ports.
Page 214: Clearing The Reports
Checking System Usage (System Reports) 5.6.2 Clearing the Reports You can clear the counts of the following reports. — Port Usage Report — Disk Usage Report — Mailbox Usage Report — Fax Call Report Same as Obtaining System Reports. Here, press to clear the Disk Usage Reports, to clear the System Manager’s...
Page 215: Delivering Messages
Delivering Messages Two ways of message delivery are available. You can also check whether each message has been delivered success- fully. 5.7.1 Delivering Messages to All Mailboxes (Broadcasting Messages) You can deliver an identical message to all VPS Subscribers at the same time. This procedure is referred to as Broad- System Manager’s casting Messages, and the message to be broadcast is re- Main Command Menu...
Page 216: Checking Mailbox Distribution
Delivering Messages Enter the date (the day of the month) and Press to accept. Press to set this message to a private message. Otherwise, press Tip: Step 4 – You can enter by name if you press [#] [1] first. You can use a System Group Distribution List by specifying its number.
Page 217: Customizing The System Manager's Mailbox
Customizing the System Manager’s Mailbox In order to ensure system security, you can establish a pass- word consisting of up to eight numeric characters. Anyone requesting access to the System Manager’s service will then be required to enter this password before proceeding. Log in the main command menu.
Page 218: Listening To Messages
Listening to Messages Subscribers may call you to ask you to create new mail- boxes, to delete unneeded ones, to delete the password as they have forgotten theirs, to change the COS number, to authorize a special feature, etc. You can receive these mes- sages left in the System Manager’s mailbox in the following manner.
Page 219 Chapter 6 Message Manager’s Guide This chapter explains the Message Manager’s function and provides step-by-step instructions for message management tasks such as routing messages in the General Delivery Mailbox. Contents 6.1 Message Manager’s Function ........ 6-2 6.2 Accessing the Message Manager’s Mailbox ..6-3 6.3 Managing the General Delivery Mailbox ....
Page 220: Message Manager's Function
Message Manager’s Function As Message Manager, you take care of the General Delivery Mailbox, recording company greetings, and voice prompts by accessing your mailbox with number 98, 998 (default value), 9998 or 99998 (these values can be changed). You will also be responsible for answering and attending to calls that have been transferred by the VPS.
Page 221: Accessing The Message Manager's Mailbox
Accessing the Message Manager’s Mailbox You can gain access to Message Manager’s service by en- tering your mailbox. To enter that mailbox, you will need the following information beforehand. • Telephone Number Directly Connected to the Voice Mail Service If your VPS does not have one, call any number and press [#] [6] (Service Access Command).
Page 222 Accessing the Message Manager’s Mailbox To transfer general delivery mailbox messages, press [1]. To set up message waiting notification, press [2]. To customize your mailbox, press [3]. To set the clock, press [4]. To modify message, press [5]. To end this call, press [ ]. Message Manager...
Page 223: Managing The General Delivery Mailbox
Managing the General Delivery Mailbox One of your duties as Message Manager will be to check the General Delivery Mailbox for messages and forward them to the appropriate mailbox. This can be done at any time with your telephone. You can listen to the messages in the General Delivery Mailbox and transfer the message to a Subscriber’s mailbox or delete the message.
Page 224: Transferring Messages
Managing the General Delivery Mailbox 6.3.2 Transferring Messages You can transfer messages left in the General Delivery Mailbox to the mailboxes of intended subscribers, append- ing additional voice comments if necessary. Once a mes- sage has been transferred, the original can be deleted from the General Delivery Mailbox.
Page 225: Setting Up Message Waiting Notification
Setting up Message Waiting Notification You can have the VPS notify that unplayed messages are waiting in your mailbox. You do not need to regularly check your mailbox. This feature has been authorized at the factory. Two types of message waiting notification are available: no- tification by message waiting lamp and notification by call- ing.
Page 226: Assigning Notification Numbers
Setting up Message Waiting Notification Same as the Message Waiting Lamp Status. Message Manager's Main Command Menu Press to change the way of notification. Enter the device number. Press – to select the status. Setting M.W.N. Assign Change Change Tel No. M.W.Lamp Device Status...
Page 227 Setting up Message Waiting Notification Press to change the first telephone number, Message Manager’s change the second telephone number or to change the Main Command Menu third telephone number. Press to set the telephone number. Setting M.W.N. Enter the telephone number. Press to accept.
Page 228: Customizing The Message Manager's Mailbox
Customizing the Message Manager’s Mailbox As Message Manager, you can customize your mailbox by specifying the password and the extension numbers of the operators 1, 2 and 3. 6.5.1 Message Manager’s Password You can specify your password from your telephone at any time to protect the General Delivery Mailbox and company greetings.
Page 229: Setting The System Clock
Setting the System Clock The System Administrator or the System Manager sets the present date and time of the VPS from his own telephone, but also you, the Message Manager, can set them if the sys- tem clock is not being accessed by the System Manager or the System Administrator.
Page 230: Recording Company Messages
Recording Company Messages You are responsible for recording messages or greetings which are to be recorded by each user respectively. 6.7.1 Recording Company Greetings You can record up to 32 company greetings and erase them as appropriate. The Company Greeting is assigned port-by- port and on a Day/Night basis by the System Administrator.
Page 231: Recording Company Messages
Recording Company Messages Log in the main command menu. Message Manager’s Press to modify messages. Main Command Menu Press to record company name. The VPS plays the current company name. Modify Press to change the name. Message If you have not recorded a company name, go to step 6. Press to record the name.
Page 232: Recording Custom Service Menu Messages
Recording Company Messages Tip: Step 5 – You can erase the department dialing menu by pressing [2]. Step 6 – You have up to 6 minutes for recording. Step 7 – You can review the recording by pressing [1], record a new one by pressing [3], add recording by pressing [4], or erase and exit by pressing [ ].
Page 233: Recording Voice Labels For Mailbox Lists
Recording Company Messages 6.7.5 Recording Voice Labels for Mailbox Lists Up to 20 mailbox distribution group lists can be created by the System Administrator. You can either record or erase the name of each list. Log in the main command menu. Message Manager’s Main Command Menu Press...
Page 234: Recording Selection Menus
Recording Company Messages Press to modify user prompts. Message Manager’s Press to change user prompt 1, or to change user Main Command Menu prompt 2. Press to change the prompt that you are specifying. Modify Enter the prompt number. Message Press to change the prompt.
Page 235 Recording Company Messages Log in the main command menu. Press to modify messages. Message Manager’s Press to change the selection menu. Main Command Menu The VPS plays the current selection menu. Press to change the menu. Modify If you have not recorded the selection menu, go to step 6. Message Press to record the menu.
Page 236: List Of Modifiable Prompts
List of Modifiable Prompts The table below shows the modifiable prompts. Record them as the User 1 or the User 2 prompts. Some of the modifiable prompts are listed along with the linked prompt number. In order to make certain sentences in one voice, record the related prompts together (see Voice Prompts in Chapter 3).
Page 237: List Of Modifiable Prompts
List of Modifiable Prompts Prompt Prompt Modifiable Prompt Modifiable Prompt SIXTY SIX SIXTY SEVEN SIXTY EIGHT O'CLOCK SIXTY NINE (AM HOUR) SEVENTY (AM HOUR) SEVENTY ONE THREE (AM HOUR) SEVENTY TWO FOUR (AM HOUR) SEVENTY THREE FIVE (AM HOUR) SEVENTY FOUR (AM HOUR) SEVENTY FIVE SEVEN...
Page 238 List of Modifiable Prompts Prompt Prompt Modifiable Prompt Modifiable Prompt FORTY SIX (MINUTE) (MINUTE) ELEVEN FORTY SEVEN (MINUTE) (MINUTE) TWELVE FORTY EIGHT (MINUTE) (MINUTE) THIRTEEN FORTY NINE (MINUTE) (MINUTE) FOURTEEN FIFTY (MINUTE) (MINUTE) FIFTEEN FIFTY ONE (MINUTE) (MINUTE) SIXTEEN FIFTY TWO (MINUTE) (MINUTE) SEVENTEEN...
Page 239 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt FOURTH FIFTH SIXTH SEVENTH EIGHTH NINTH TENTH ELEVENTH TWELFTH THIRTEENTH FOURTEENTH FIFTEENTH SIXTEENTH SEVENTEENTH EIGHTEENTH NINETEENTH TWENTIETH TWENTY FIRST TWENTY SECOND TWENTY THIRD TWENTY FOURTH TWENTY FIFTH TWENTY SIXTH TWENTY SEVENTH TWENTY EIGHTH TWENTY NINTH...
Page 240 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt [536], [537], [247] [547], [247] [314], [248] [415], [416], [248] [417], [248], [249], [418] [417], [248], [249], [419] [449], [450], [248] [538], [248] [552], [553], [248] [590], [248] [538], [248], [249], [418] [417], [248], [249], [418] [417], [248], [249], [419] [538], [248], [249], [418]...
Page 241 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To pause and restart recording, [269], [270] press 2 [278], [270] [391], [269], [270] Record greeting at the tone Record the question at the tone Record the prompt at the tone Record menu at the tone Record company name at the tone Record label at the tone...
Page 242 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Sorry, no space for recording Enter the first 3 or 4 letters of the person's last name For 'Q', press 7 For 'Z', press 9 Sorry, this name cannot be found Sorry, there are no more matching [292], [295] names...
Page 243 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To set delivery time, press 1 For immediate delivery, press 2 Enter the time, followed by # [309], [310] [309], [461], [310] For help, press 0 [309], [310] [309], [461], [310] [343], [539], [540], [541], [542], [310] Enter 1 for AM, or 2 for PM Enter the day of the month, fol-...
Page 244 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To change, press 1 [328], [282] [359], [328], [307] [389], [328], [307] [328], [282], [479] [328], [282], [482] [328], [282], [442], [581], [582], [583], [584] [328], [282], [442], [581], [582], [583], [584], [585] [328], [592] [328], [282], [601] There was one unsuccessful attempt...
Page 245 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To reply, press 2 [343], [344], [345] [343], [344], [346], [347], [345] To end this call, press [343], [344], [345] [343], [344], [346], [347], [345] [350], [345] [340], [572], [573], [574], [575], [576], [345] [340], [572], [573], [574], [575], [345] To rewind, press 5 [343], [344], [346], [347], [345]...
Page 246 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Sorry, no one is available to answer the call To leave a message, press 1 [364], [382] To reach the covering extension, press 2 To page your party, press 3 To notify your party's beeper, press To enter another extension, press Sorry, this number is not assigned...
Page 247 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Custom service menu The callback number is not as- [389], [328], [307] signed Message from the system manager State your comment at the tone [391], [269], [270] Beeper access disabled To set call transfer status, press 1 To set up covering extension, press 2...
Page 248 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Leaving a message is enabled Leaving a message is disabled Covering extension transfer enabled Covering extension transfer dis- abled Intercom paging disabled Operator transfer enabled Operator transfer disabled Returning to top menu automated attendant service enabled Returning to top menu automated attendant service disabled...
Page 249 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt 8 members maximum [428], [429] This list member already exists To add more members, press 1 To end, press 2 Telephone number is (telephone number) To delete all group members, press [433], [307] This group has no members To delete, press 1...
Page 250 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt External delivery message sched- [449], [450], [248] uled for (name) on (date) [449], [450], [248] External delivery message will be [451], [452] sent to (name) right away [451], [452] To change the setting, press 1 [453], [282], [442] No one specified by this number...
Page 251 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Message to (name) [472], [473] being delivered now [472], [473] I'll redial only once I'll redial (number) [475], [476] more times [475], [476] Covering extension is (extension number) Covering extension not assigned To delete, press 3 [328], [282], [479] Enter extension number...
Page 252 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Enter question number, followed by # Question erased Question number (number) No question recorded To change the personal greeting, [497], [456], [498], [499] press 1 To change the owner's name, press [497], [456], [498], [499] To set the group distribution lists, [497], [456], [498], [499]...
Page 253 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To change the first telephone number, press 1 To change the second telephone number, press 2 To change the third telephone number, press 3 I'll notify by telephone I'll notify by beeper Sorry, you cannot transfer a private message To change the no answer greeting,...
Page 254 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Message from the message man- ager Message recorded by (mailbox [536], [537], [247] number) and transferred via (mailbox [536], [537], [247] number) Message recorded on (date) [538], [248] [538], [248], [249], [418] To play the next message, press 2 [343], [539], [540], [541], [542], [310] [343], [543], [539], [540], [541], [346], [347], [542], [544]...
Page 255 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt You can add up to (number) [555], [556] more members [555], [556] Sorry, you cannot reply [557], [558] [557], [560] [557], [561] The message sender is unknown [557], [558] To call message sender, press 1 To record a message, press 2 This message is from the general...
Page 256 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Any digit on the telephone keypad can be used Enter the telephone number and wait To insert a pause or special com- mand, enter the partial number and wait for the options menu To add more digits, press 4 [328], [282], [442], [581], [582], [583], [584] [328], [282], [442], [581], [582], [583], [584], [585]...
Page 257 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To cancel , press To continue, press 1 Mailbox number already specified This is your mailbox To repeat, press 3 [328], [282], [601] Sorry, maximum of 20 destinations exceeded To record a message, press 1 To add new mailbox number, press To review the mailing list, press 3...
Page 258 List of Modifiable Prompts [Linked Prompts List] Subscriber Service [258] You have (number) [298] There were (number of failure) [259] new messages [299] unsuccessful attempts to enter this mailbox Receive Message [536] Message recorded by [547] Message transferred via (mailbox (mailbox number) number) [537] and transferred via...
Page 259 List of Modifiable Prompts Check Mailbox Distribution [417] Message sent on (date) [249] for (mailbox number) [248] at (time) [418] has not been received [249] for (mailbox number) [419] has been erased, because message retention time expired External Message Delivery [334] This message is from (name) [449] External delivery message [335] of (company name)
Page 260 Chapter 7 Maintenance This chapter explains for the System Administrator about the Utility Commands, System Report, and how to initialize the system so that the VPS can be used effectively. In addition, a troubleshooting guide appears at the end of this chapter.
Page 261: Utility Commands
Utility Commands In the Utility Command mode, the System Administrator can access the functions described below by entering the appropriate command at the “$” prompt followed by [RETURN]. System Administration Top Menu → 3 Utility Command (Type 'HELP' for command list.) OFLN ..
Page 262: On-Line Set (Onln)
Utility Commands If any one of the VPS ports is in use, the VPS will warn you by the following mes- sage: *** Now Line is used !! *** <WAIT> After finishing the current operation, the VPS will go to off-line mode. ** OFF LINE MODE ** 7.1.2 On-line Set (ONLN) Used to restore the call progressing mode of the VPS.
Page 263: Set Time (Time)
Utility Commands Changing a Password: 2’ Select [1] or [2]. OLD PASSWORD : = The above is displayed only when changing a password using System Reset/Clear password. 3’ Enter the current password. Maximum 8 characters NEW PASSWORD : = 4’ Enter the new password.
Page 264: Print Reports At Specified Time (Pset)
Utility Commands Enter the current date. For the year, type the last two digits. Note: Enter the exact time and date so that the VPS will function correctly. This command is invalid while the System Manager or the Message Manager is accessing the time setting feature. 7.1.5 Print Reports at Specified Time (PSET) If a printer or a data terminal is connected to the VPS via the RS-232C port, you can issue the following system reports at the specified time everyday by entering...
Page 265 Utility Commands Type “ELOG”, then press [RETURN]. $ ELOG DEVICE ERROR TIME 1. CPU MEM–GET JUL-14 14:00 PM 2. CLOCK JUL-14 14:00 PM 3. DISK DATA R/W (xx:yyyy) JUL-14 14:00 PM 4. DSP* SCAN JUL-14 14:00 PM 5. DSP* FIFO JUL-14 14:00 PM 6.
Page 266: Saving The System Data To The Backup Device (Save)
Utility Commands Indication Meaning ROM ERROR : Sum Error!! ROM checksum error. DISK ERROR : Initialize Error!! HDD initialization error. DISK ERROR : No System!! No system HDD present. DISK ERROR : Program Load Error!! Program could not be loaded from system HDD. DISK ERROR : Program Sum Error!! Checksum error in program loaded from system HDD.
Page 267 Utility Commands The memory which is required for the data terminal to be used for this feature is as follows: 1. Program — approximately 2 MBytes 2. Parameters — approximately 3 MBytes 3. System Prompts — approximately 23 MBytes 4. User Prompts–1 depending upon the length of the 5.
Page 268: Loading The Saved Data To The Vps (Load)
Utility Commands 7.1.8 Loading the Saved Data to the VPS (LOAD) Used to restore the saved data to the VPS in case of disk crash or accidental era- sure. The LOAD command can be executed for each data file. It may take some time to complete LOAD for all the data.
Page 269: Print All Of The Vps Parameters (Gprn)
Utility Commands 7.1.9 Print All of the VPS Parameters (GPRN) Prints out all VPS parameter settings (output to screen). Type “GPRN”, then press [RETURN]. $ GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting 3: Port Service Setting 4: Service Setting - Auto.
Page 270: Custom Service Report (Crep)
Utility Commands 7.1.11 Custom Service Report (CREP) Used to display the keypad assignments, message recording status and the tree- structure of a Custom service. Type “CREP” and Custom service number (1–100), then press [RETURN]. $ Crep 20 Custom [20] (User-1) (Access: 3) (Menu Msg. : None) | <...
Page 271: Message Waiting Lamp Retry Times (Mwl)
7.1.13 Message Waiting Lamp Retry Times (MWL) Used to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the extension. This setting is required when your PBX is not a Panasonic KX-T series telephone system. $ MWL Current Setting of M.W.L.
Page 272: Modified Prompt List (Mplt)
Utility Commands 7.1.15 Modified Prompt List (MPLT) Used to display the user prompt recording status: recorded, not recorded or turned off. Type “MPLT”, then press [RETURN]. → both prompts MPLT MPLT 1 → User 1 prompts MPLT 2 → User 2 prompts Press [1] to display the User 1 prompts.
Page 273: Utility Command List (Help)
Utility Commands 7.1.16 Utility Command List (HELP) The HELP command displays the list of all available utility commands. Type “HELP”, then press [RETURN]. $ HELP OFLN : System Off-line ONLN : System On-line PASS : Password setting TIME : Time & Date setting PSET : Report Print Out Time setting ELOG : Device Error Log Listing SAVE : VPS Program &...
Page 274: Circuit Condition Display (Lmon)
Utility Commands 7.1.18 Circuit Condition Display (LMON) Used to display circuit condition every 1.5 seconds on the screen. To end the dis- play in VT100 mode, input “ ”. In case of ASCII mode, it is displayed only once. You can see following Circuit conditions on the screen. “Ready”...
Page 275 Utility Commands If you want to change the mode back to “OFF”, enter “PUTD” again. $ PUTD Target Port : 0000 0000 0000 Don't leave enabled after troubleshooting. Note: “ ” means “enable” for the port “ 0 ” means “disable” for the port If you want to set the mode for only one specified port, type “PUTD”...
Page 276: System Reports
System Reports The System Administrator can provide eight types of System Reports to monitor the VPS operating status. The reports can be sent via the RS-232C port either to a printer or a terminal. The following eight report options are available. System Administration Top Menu →...
Page 277: Cos (Class Of Service) Assignments
System Reports System Administration Top Menu → 2 → 1 → 1 *** Mailbox Assignments Jul-28 11:30 AM *** MBOX Extn. Name (Fir/Lst) COS CExtn IVMBOX AlTrf MN1st MN2nd MN3rd JONE /DELY – – – – – – – – – – SCHE/ –...
Page 278: System Service Report
System Reports CaT: Maximum Message Time Message Retrieval Order (L = LIFO, F = FIFO) Message Scanning with Information Play System Prompt after Personal Greeting Use Call Waiting on Busy Message Cancel for Live Call Screening Direct Mailbox Access Intercom Paging Group Prompt Mode (S = System Prompts, U1 = User 1 Prompts, U2 = User 2 Prompts) Authorization of Message Waiting Notification ED (pr) : Authorization of External Message Delivery (Prompt Mode)
Page 279: Call Account Report
System Reports Grt: Company Greeting No. A.A. : Automated Attendant Service V.M. : Voice Mail Service C.S. : Custom Service I.S. : Interview Service Note: An ‘X’ in the screen indicates that the feature marked with the X is used. 7.2.4 Call Account Report The VPS can maintain information on up to 84 outgoing calling sequences for ac- counting and billing purposes.
Page 280: Disk Usage Report
System Reports System Administration Top Menu → 2 → 1 → 5 ** Port Usage Report JAN-4 7:26 PM ** FROM : : OCT-3 9:50 AM Port Connect Time 1108 07:46:44 01:11:14 00:30:07 00:22:11 00:16:44 00:12:34 00:09:29 00:05:11 00:00:00 00:00:00 00:00:00 00:00:00 Total...
Page 281: Mailbox Usage Report
System Reports System Administration Top Menu → 2 → 1 → 6 *** Disk Usage Report Jan-4 7:46 PM *** Drive Avail Used (%) 1956min. 2min. (1) FROM : : APR-10 9:53 AM MSGs Cpy: Copy (Transfer) Del: Deleted Exp: Expired Note: All indications on the report can be reset to zero with the Disk Usage Clear command.
Page 282 System Reports *** Mailbox Usage Report Jan-4 7:46 PM *** MBOX:111 [ JONE BLUE ] MSGs Received MSGs MSGs FROM :: Apr-10 9:53 AM MBOX Use Time 01:21:30 Feature Usage Beep Extn. Outcalling (Time) 00:05:10 00:10:45 00:00:00 00:31:21 MSG Received Interview Message GM: Group Message Long Distance...
Page 283: Fax Call Report
System Reports 7.2.8 Fax Call Report The Fax Call Report provides information about fax transfer status when the VPS receives a fax signal. It includes the fax data receiving date, the port number used, and the fax transfer status for up to 64 fax data. System Administration Top Menu →...
Page 284: Initializing The System
Initializing the System By initializing the system, all messages and mailboxes are cleared and the system parameters are set to the default setting. Go to System Administration Top Menu. 1 : Program 2 : System Reports 3 : Utility Command 4 : System Reset/Clear 5 : Quick Setup SELECT ITEM AND PRESS RETURN-KEY...
Page 285 Initializing the System Press [\] to start the system resetting. System Initializing • • • When system initializing ends, the following display will appear on the screen: > Notes: • The execution time for System Reset/Clear may differ each time because of the system’s capacity and its programs.
Page 286: Troubleshooting Guide
Troubleshooting Guide PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION The VPS does not operate. • Bad printed circuit board. • Change the printed circuit board. • Bad connection with PBX. • If the phone works properly when SLT • Card was inserted into the is connected instead of the VPS, wrong slot.
Page 287: Specifications
Specifications Port KX-TVP204 (4 Digital ports expansion card) KX-TVP102 (2 Digital/Analog ports expansion card) Dialing Method Tone/Pulse (10pps) Flash Time 100 msec CPC Detection 6.5/150/300/450/600 msec (programmable) Type of Line Loop start min. Loop Current: 20 mA min. Line Voltage: 7 VDC min.
Page 288: C Callback Number Entry
Custom service ....3-13, 3-31, 3-44, 3-58, 4-50 Index recording menu of ........... 6-14 report ............... 7-11 Alternate extension ........3-3, 4-48 Data terminal ............2-22 Auto configuration ..........3-3 Day service ..........3-19, 4-57 Auto forwarding ......3-3, 3-35, 4-34, 5-10 time set ............
Page 289: I Inband
Message length: maximum ............4-28 Hard disk drive ..........2-6, 7-5 minimum ............7-12 Hold ............ 3-26, 3-30, 4-70 Message listening ........3-50, 5-17 Holiday service ........3-19, 3-26, 4-58 from general delivery mailbox ......6-5 Message manager’s mailbox ....3-34, 6-3, 7-25 Message reception mode ........
Page 290: V Voice Mail Service
Personal greeting ..........3-48 length ............4-28, 5-7 Time stamp, position of ........4-63 play system prompt after ....3-49, 4-29, 5-8 Two-way recording ..........3-55 Port service ..........3-31, 3-49 Program version display ........7-10 Prompt for rotary callers ........4-38 User prompt ..........
Page 291: Contents
Worksheets Introduction This manual consists of questionnaires and worksheets. To set up your Voice Processing System (VPS) to operate properly, some preparation is required. First, check up on your existing telephone system using the questionnaires. Second, fill in the worksheets with the data which you wish to set.
Page 292 Contents Introduction ....................1 How to Use the Worksheets................. 4 Planning the Application ................W-0-1 Background Information ..................W-0-2 Switch Capabilities .................... W-0-2 Customer’s Call Handling Survey ..............W-0-6 Worksheets for System Administrator ............W-1-1 Mailbox Settings ....................W-1-2 Notification Setting .................... W-1-3 Class of Service Setting ..................
Page 293 Contents Worksheets for System Manager ..............W-2-1 Setting System Manager’s Password ............... W-2-2 Mailbox Settings ....................W-2-3 Class of Service Setting ..................W-2-4 Worksheets for Message Manager .............. W-3-1 Message Manager’s Password ................W-3-2 Mailbox Owner’s Address ................W-3-3 Company Greetings.................... W-3-4 Company Name ....................
Page 294: How To Use The Worksheets
How to Use the Worksheets Use the worksheets to set the VPS parameters. If you have filled in the worksheets with the values which you wish to set beforehand, the actual input operation goes quicker and smoother. The top of each worksheet shows how to reach the setting screen with key names in the System Administrator’s worksheets and with key numbers in the System Manager’s and the Message Manager’s worksheets.
Page 295 How to Use the Worksheets Example for Message Manager Message Manager Top Menu → [5] → [1] Indicates that: Enter the Message Manager’s Mailbox number after access- ing Voice Mail Service. You will hear the VPS guidance. Press You will hear the VPS guidance. Press Now enter the values according to the worksheets.
Page 296: Planning The Application
Planning the Application For installing the VPS, getting information about the existing telephone system and the needs of the customer’s company is helpful. Contents Background Information ........... W-0-2 Switch Capabilities ............. W-0-2 Customer’s Call Handling Survey ......W-0-6...
Page 297: Background Information
Background Information Switch Make: ________________________ Model: __________________________ Software: _________________________ Manufacturer Contact: ___________________________________________________ Phone: ___________________________________________________ Company Name: ______________________ Phone: _______________________________________________________ Contact Name: _______________________ Title: ________________________________________________________ Date: _________________________________________________________________ Switch Capabilities Can the switch provide support for single line sets? YES / NO Can the switch provide for CO trunks? YES / NO a) Ground Start...
Page 298 f) “Blind” Transfer to any station YES / NO g) “Supervised” Transfer to any station YES / NO Standard Ring Generation (min. 40Vrms ... @ 25Hz) YES / NO If NOT, can a Standard Ring Generator be added? YES / NO What is the Frequency and Duration of the Switch Busy Tone? _______________ Can the Switch provide forwarding capabilities? YES / NO...
Page 299 f) External Stations ONLY (trunks) YES / NO Is CALLED party information (inband DTMF signaling) passed? YES / NO Is CALLING party information (inband DTMF signaling) passed? YES / NO Can the Switch provide Message Waiting Notification from a Single Line set? YES / NO a) Turn ON any Message Waiting Indicator? YES / NO...
Page 300 Can the Switch support any of the following types of Hunt groups? YES / NO a) special Voice Mail Hunt Groups YES / NO b) Pilot Hunt Groups YES / NO c) Circular Hunt Groups YES / NO d) UCD Hunt Groups YES / NO e) ACD Hunt Groups YES / NO...
Page 301: Customer's Call Handling Survey
Customer’s Call Handling Survey Who attends incoming calls? ______________________________________________ Who are the customer’s callers? ___________________________________________ Does the attendant spend a lot of time answering repetitive questions? YES / NO What happens when the operator is not available to answer incoming calls? _______________________________________________________________________ How do callers know the extension number? _______________________________________________________________________...
Page 302 Does the Customer require the VPS for a) Main Receptionist YES / NO b) Call Routing YES / NO c) Backup Receptionist YES / NO d) Out of Hours Receptionist YES / NO e) Custom Service YES / NO Worksheets W-0-7...
Page 303: Worksheets For System Administrator
Worksheets for System Administrator Contents Mailbox Settings ............W-1-2 Notification Setting ..........W-1-3 Class of Service Setting ..........W-1-4 Special Feature Authorization ........ W-1-5 Port Assignment ............W-1-6 Department Dialing ..........W-1-7 Operator’s Parameters ..........W-1-8 Alternate Extension Assignment ......W-1-11 Custom Service ............
Page 304 COS : Class of Service Number CExtn : Covering Extenison IMBox : Interview Mailbox See pages 4-19 – 4-22. AlTrf : All Calls Transfer to Mailbox System Administration Top Menu → 1 → 1 → 1 → Mailbox No. Extn. CExtn IMBox AlTrf...
Page 305 See pages 4-22 – 4-24. System Administration Top Menu → 1 → 1 → 1 → Mailbox No.→ 2 → Device No. Time frame 1, 2 Phone Number for Message Notification Use Device Number No Answer Busy MON - SUN of Retries Delay Delay...
Page 306 • COS = Class of Service Number • SI = Message Scanning with Information (1~64) • GL = Personal Greeting Length • SP = Play System Prompt after Personal Greeting (8~60 sec) • RtN = New Message Retention Time (1~30 days) •...
Page 307 See pages 4-32 – 4-36. System Administration Top Menu → 1 → 2 → COS No. → 2 External Message Message Notification Auto Forwarding Delivery Beeper Callback Device Prompt Mailbox Delay Forwarding Y/N* Y/N* Y/N* No. Entry Mode Notification Notification Mode Time Mode...
Page 308: Port Assignment
Port Assignment VM : Voice Mail Service AA : Automated Attendant Service IS : Interview Service CS : Custom Service See pages 4-37 – 4-39. System Administration Top Menu → 1 → 3 → 1 ~ 4 → 1 ~ 2 Delayed Answer Port Mode...
Page 309: Department Dialing
Department Dialing See pages 4-40 – 4-41. System Administration Top Menu → 1 → 4 → 1 → 1 Department Remarks Extension No. Dialing No. (Department name, etc.) Worksheets W-1-7...
Page 310: Operator's Parameters
Operator’s Parameters Day Mode – Operator 1 See pages 4-41 – 4-44. System Administration Top Menu → 1 → 4 → 1 → 2 → 1 → 1 Item Value Value to Select Operator Service 1. Disable 2. Enable * Operator’s Extension No.
Page 311 Operator’s Parameters Day Mode – Operator 3 See pages 4-46 – 4-47. System Administration Top Menu → 1 → 4 → 1 → 2 → 1 → 3 Item Value Value to Select Operator’s Extension No. 2 – 5 digits Operator’s Mailbox No.
Page 312 Operator’s Parameters Night Mode – Operator 2 See pages 4-44 – 4-45. System Administration Top Menu → 1 → 4 → 1 → 2 → 2 → 2 Item Value to Select Value Operator’s Extension No. 2 – 5 digits Operator’s Mailbox No.
Page 313: Alternate Extension Assignment
Alternate Extension Assignment See pages 4-48 – 4-49. System Administration Top Menu → 1 → 4 → 1 → 3 → 1 Mailbox No. Worksheets W-1-11...
Page 314: Custom Service
Custom Service See pages 4-50 – 4-52. System Administration Top Menu → 1 → 4 → 2 → Custom Service No. Menu Call Wait for No DTMF Custom Prompt Repeat Transfer Second Input Keypad Assignment Description Mode Cycle Anytime Digit Operation a: Transfer to Mailbox a: Transfer...
Page 315: Mailbox Group
Mailbox Group See pages 4-53 – 4-55. System Administration Top Menu → 1 → 5 → 1 → 1 → 1 → Group List No. Group Group Name Mailbox No. Up to 16 characters Note : Please make photo copies of this sheet if necessary. Worksheets W-1-13...
Page 316: Extension Group
Extension Group See pages 4-56 – 4-57. System Administration Top Menu → 1 → 5 → 1 → 2 → 1 → Group List No. Group Group Name Extension No. Up to 16 characters Note : Please make photo copies of this sheet if necessary. W-1-14 Worksheets...
Page 317: Day Service
Day Service See page 4-58. System Administration Top Menu → 1 → 5 → 2 Day service start time Day service end time Day service start time Day service end time Day service start time Day service end time Day service start time Day service end time Day service start time Day service end time...
Page 318: Holiday Setting
Holiday Setting See pages 4-58 – 4-61. System Administration Top Menu → 1 → 5 → 3 → 1 → Holiday No. Name of Holiday Date Retain Service Company Port Holiday Greeting Affected (MM/DD) (VM/AA*/IS/ (1~32) (Y/N*) (1-12*) * : Default W-1-16 Worksheets...
Page 319: Daylight Saving Time
Daylight Saving Time See page 4-61. System Administration Top Menu → 1 → 5 → 4 Item Date Start Date (1 hour forward) (MM/DD) End Date (1 hour back) (MM/DD) Worksheets W-1-17...
Page 320: Prompt Setting
Prompt Setting See pages 4-62 – 4-63. System Administration Top Menu → 1 → 5 → 5 Value Item Value to Select System Prompt Selection Number 1–9 User 1 Prompt Selection Number 1–9 User 2 Prompt Selection Number 1–9 Position of “AM/PM” in Time Stamp Before/After*/None * : Default W-1-18...
Page 321: Extension Numbering Plan
Extension Numbering Plan See page 4-64. System Administration Top Menu → 1 → 5 → 6 → 1 Item Default Value Selection Numbering Plan 1 2 – 5 digits (X: Don’t care) Numbering Plan 2 Numbering Plan 3 — Numbering Plan 4 —...
Page 322: Dialing Parameters
Dialing Parameters See pages 4-65 – 4-66. System Administration Top Menu → 1 → 5 → 6 → 2 Item Default Value Selection Number of Digits to Access Outside Line 0 – 8 digits Call Transfer No-answer Time 10 – 60 Outgoing Call No-answer Time 10 –...
Page 323 Message Waiting Notification Parameters See pages 4-66 – 4-68. System Administration Top Menu → 1 → 5 → 6 → 3 Item Default Value Selection Outgoing Call Ports 1-12 1-12 (Port number) Message Waiting Lamp Ports 1-12 1-12 (Port number) Message Waiting Lamp for Every Message Yes/No Max.
Page 324 External Message Delivery Parameters See pages 4-68 – 4-69. System Administration Top Menu → 1 → 5 → 6 → 4 Item Default Value Selection Retry Times 0 – 4 times Busy Delay 2 – 60 min. No-answer Delay 2 – 120 min.
Page 325: Call Hold
Call Hold See page 4-70. System Administration Top Menu → 1 → 5 → 6 → 5 Item Default Value Selection Call Hold Mode Enable Enable/Disable Call Queuing Announcement Mode Enable Enable/Disable Call Retrieval Announcement Timing 1 – 30 sec Redialing Cancel Timing 15/30/45/60 sec Worksheets...
Page 326: Rotary Telephone Service
Rotary Telephone Service See page 4-71. System Administration Top Menu → 1 → 5 → 6 → 6 Item Default Value Selection Rotary Telephone Call Coverage Day Mode G.D.M. G.D.M./OPERATOR EXTENSION Rotary Telephone Call Coverage Night Mode G.D.M. W-1-24 Worksheets...
Page 327: Intercom Paging Parameter
Intercom Paging Parameter See pages 4-72 – 4-73. System Administration Top Menu → 1 → 5 → 6 → 7 Item Default Value Selection Intercom Paging Sequence — Up to 12 digits (D: Disconnecting) Release for Intercom Paging — (F: Hook Flash) (R: Ring Back Tone Detection) (S: Silence Detection)
Page 328: Fax Management
Fax Management See pages 4-73 – 4-75. System Administration Top Menu → 1 → 5 → 6 → 8 Item Default Value Selection Automatic Transfer of Incoming Fax Call Disable Enable/Disable Main Fax Extension No. — 2 – 5 digits (Extension No.) Alternate Fax Extension No.
Page 329: Disconnect Parameter
Disconnect Parameter See page 4-75. System Administration Top Menu → 1 → 5 → 6 → 9 Item Default Value Selection Maximum Silence Time 5 – 60 Worksheets W-1-27...
Page 330: Rs-232C Parameters
RS-232C Parameters See pages 4-76 – 4-77. System Administration Top Menu → 1 → 6 → 1 Item Default Value Selection Baud Rate 9600 300/600/1200/2400/4800/ 9600/19200 b.p.s Word Bit Length 7/8 bits Parity None None/Odd/Even Stop Bit Length 1/2 bits W-1-28 Worksheets...
Page 331: Port Setting
Port Setting See pages 4-77 – 4-78. System Administration Top Menu → 1 → 6 → 2 → Port No. Port No. Flash Time CPC Signal Disconnect Time Dial Mode 1 – 12 1 : 100 msec * 1 : None 1 : 1 sec 1 : DTMF * 2 : 6.5 msec *...
Page 332: Dialing Parameters
Dialing Parameters See pages 4-79 – 4-82. System Administration Top Menu → 1 → 6 → 3 → 1 Item Default Value Selection PBX Type Other Other Manufactures/ KX-T Series: T308 T616 T1232 T336 TD816 TD1232 Integration Mode None None/Inband/D-PITS Operator Transfer Sequence Up to 12 digits (D: Disconnecting)
Page 333: Inband Signaling Parameters
Inband Signaling Parameters See pages 4-83 – 4-85. System Administration Top Menu → 1 → 6 → 3 → 2 Item Default Value Selection Ringback Up to 8 alphanumeric characters Busy (0–9, , # , A-D) Reorder Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation...
Page 334 Digit Translation Table Parameters See page 4-85. System Administration Top Menu → 1 → 6 → 3 → 3 → 1 Inter-Digit Timeout Item Default Value Selection Inter-digit Timeout 1 – 4 See page 4-86. System Administration Top Menu → 1 → 6 → 3 → 3 → 2 Digit Translation Table Item Default...
Page 335 Worksheets for System Manager Contents Setting System Manager’s Password ..... W-2-2 Mailbox Settings ............W-2-3 Class of Service Setting ..........W-2-4...
Page 336: Setting System Manager's Password
Setting System Manager’s Password See page 5-16. System Manager Top Menu → [3] Password System Manager’s Password W-2-2 Worksheets...
Page 337: Mailbox Settings
Mailbox Settings IMBox : Interview Mailbox AlTrf : All Calls Transfer to Mailbox See pages 5-4 – 5-5. System Manager Top Menu → [6] → [1] IMBox Mbx No. Extn. No. Mailbox Owner’s Name AlTrf 1: Yes 1-64 For recording Initial 3 or 4 letters (* 1) 2: No*...
Page 338 • COS = Class of Service Number • CW = Use Call Waiting on Busy (1~64) • GL = Personal Greeting Length • MsgC = Message Cancel for Live Call Screening (8~60 sec) • RtN = New Message Retention Time •...
Page 339 See pages 5-9 – 5-10. System Manager Top Menu → [6] → [2] External Message Message Waiting Notification Auto Forwarding Delivery Beeper Callback MWL for Device Prompt Mailbox Delay Y/N* Y/N* Forwarding Y/N* No. Entry Mode Unreceived Notification Mode Time Mode Message Select...
Page 340 Worksheets for Message Manager Contents Message Manager’s Password ........ W-3-2 Mailbox Owner’s Address ........W-3-3 Company Greetings ..........W-3-4 Company Name ............W-3-5 Department Dialing ..........W-3-6 Custom Service Menus ..........W-3-7 Mailbox Distribution Group Name ......W-3-8 Modifying Voice Prompt ......... W-3-9 Selection Menu ............
Page 341: Message Manager's Password
Message Manager’s Password See page 6-10. Message Manager Top Menu → [3] Message Manager’s Password W-3-2 Worksheets...
Page 342: Mailbox Owner's Address
Mailbox Owner’s Address See page 6-6. Use this sheet when you transfer messages in the General Delivery Mailbox. Mailbox No. Mailbox Owner’s Name Note : Please make photo copies of this sheet if necessary. Worksheets W-3-3...
Page 343: Company Greetings
Company Greetings See page 6-12. Message Manager Top Menu → [5] → [1] Company Greeting No.: Message: Company Greeting No.: Message: Company Greeting No.: Message: Note : Please make photo copies of this sheet if necessary. W-3-4 Worksheets...
Page 344: Company Name
Company Name See pages 6-12 – 6-13. Message Manager Top Menu → [5] → [2] Company Name: Worksheets W-3-5...
Page 345: Department Dialing
Department Dialing See pages 6-13 – 6-14. Message Manager Top Menu → [5] → [3] Dialing Menu: Departmental Remarks Extension No. Dialing No. (Department name, etc.) W-3-6 Worksheets...
Page 346: Custom Service Menus
Custom Service Menus See page 6-14. Message Manager Top Menu → [5] → [4] Custom Service No.: Menu Message: Keypad Assignment : Exit 0: Operator Custom Service No.: Menu Message: Keypad Assignment : Exit 0: Operator Note : Please make photo copies of this sheet if necessary. Worksheets W-3-7...
Page 347: Mailbox Distribution Group Name
Mailbox Distribution Group Name See page 6-15. Message Manager Top Menu → [5] → [5] Group Voice label Up to 16 characters Note : Please make photo copies of this sheet if necessary. W-3-8 Worksheets...
Page 348: Modifying Voice Prompt
Modifying Voice Prompt See pages 6-15 – 6-16. Message Manager Top Menu → [5] → [6] Prompt No.: Prompt: Prompt No.: Prompt: Prompt No.: Prompt: Note : Please make photo copies of this sheet if necessary. Worksheets W-3-9...
Page 349: Selection Menu
Selection Menu See pages 6-16 – 6-17. Message Manager Top Menu → [5] → [7] Selection Menu: Prompt Language Key Assignment System English User 1 User 2 W-3-10 Worksheets...
Page 350 Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire RG12 8FP Printed in Japan PSQX1276ZA KF0997CM0...
Page 351 Voice Processing System UBSCRIBER'S UIDE Please read before using. MODEL KX-TVS100E...
Page 352 Introduction The Panasonic Voice Processing System (VPS) provides you with powerful, conve- nient ways to manage your voice communications and increase your productivity through your voice mailbox. As the owner of a VPS mailbox, or Subscriber, you can: • send a message to one or many people inside or outside of your office •...
Page 353 How to Use this Manual This Subscriber’s Guide explains the Voice Processing System’s (VPS) operations by touch tone telephone for Subscribers. Each operation consists of a description, a diagram, tips and some notes. During operations, the VPS plays voice prompts telling you what to do at each step though they do not appear in this guide except for Voice Mail Service Entry.
Page 354 Terms to Know The following words are used in this guide. Subscriber The owner of a VPS mailbox. The System Manager can create a mailbox for you. System Manager The System Manager is the person who manages and maintains the VPS to make it work efficiently. He controls mailbox creat- ing and authorizes some of the features.
Page 355 Getting Started — Required Numbers Get the following information before you begin the operation. (1) Telephone Number Directly Connected to Voice Mail Service If your VPS does not have one, call any extension number connected to the VPS and press [#] [6] (Service Access Command). (2) Your Mailbox Number Usually, the same number as your extension number.
Page 356 Table of Contents Chapter 1 Using Your Mailbox and the VPS Opening Your Mailbox (Mailbox Login) .......... 1-2 Accessing VPS Services ..............1-3 Chapter 2 Receiving Messages Receiving Messages ................2-2 Message Playback Options ..............2-3 Replying to Messages ................. 2-5 Message Transfer ................
Page 357 Chapter 5 Mailbox Setup Setting the Call Transfer Status (Call Block/Call Screening/Intercom Paging/Beeper Access) ..5-2 Setting up a Covering Extension ............5-3 Setting the Incomplete Call Handling Status ........5-4 Setting the Message Reception Mode ..........5-6 Recording Personal Greetings ............5-7 Changing Your Password ..............
Page 358: Using Your Mailbox And The Vps
Chapter 1 Using Your Mailbox and the VPS This chapter tells you how to enter Subscriber Service and other services provided by the VPS. Contents Opening Your Mailbox (Mailbox Log in) ......... 1-2 Accessing VPS Services ..............1-3...
Page 359: Opening Your Mailbox (Mailbox Login)
For Chinese, press [9]. rotary phone) If you hear the above prompt, press the If your company is using a Panasonic KX-TD series tele- number of the appropriate language. phone system, you can directly access your mailbox just by Please enter your party’s mailbox number.
Page 360: Accessing Vps Services
Accessing VPS Services In VPS operation, the following functions are avail- Call VPS able whenever the system is providing voice prompts. Press the appropriate key to receive your desired option (Service Access Commands). Dialing by Name If you press , you can call the desired Voice Mail Service extension or mailbox by entering first 3 or 4 letters of the person’s last name.
Page 361 Accessing VPS Services Log in If you press , you can reselect a mail- box while you are in the main command menu. Restart If you press , you can be back in the initial main command menu.
Page 362: Receiving Messages
Chapter 2 Receiving Messages This chapter tells you how to access and manage received messages: Replying immediately, transferring messages with or without an additional comment, and replaying messages. Contents Receiving Messages ................2-2 Message Playback Options ............... 2-3 Replying to Messages ................ 2-5 Message Transfer ................
Page 363 Receiving Messages The VPS plays new messages and saved messages in Subscriber's your mailbox with the information of the message Main Command Menu sender and the recorded date respectively. Log in the main command menu. Receive Message • The VPS tells you the number of messages. Go to Step 3 Press...
Page 364: Message Playback Options
Message Playback Options While receiving messages, several message playback Subscriber's Main Command Menu options are available for efficient receiving. Same as Receiving Messages. Receive Press the appropriate key to receive your Message desired option. If you choose , go to the next step.
Page 365 Message Playback Options Messages are scanned one at a time. If you press , you will hear the previous message. If you press , you will hear the next mes- sage. If you press , you will hear the entire mes- Note : sage.
Page 366: Replying To Messages
Replying to Messages Same as Receiving Messages. Subscriber's Main Command Menu Press to reply to the message. Press to record a message. Receive Record your message at the tone. Message Press to end recording. Press to accept. Repeat Next Erase Reply Transfer Help Press to set delivery time.
Page 367: Message Transfer
Message Transfer This function allows you to transfer messages to other Subscriber's mailboxes. Main Command Menu Same as Receiving Messages. Receive Press to use the Message Transfer menu. Message Enter the mailbox number of the intended recipient. Repeat Next Erase Replay Transfer Help Press to accept.
Page 368: Erasing Messages
Erasing Messages You can erase messages during playback. Erased mes- Subscriber's sages cannot be recovered. Main Command Menu Log in the main command menu. Receive • The VPS tells you the number of messages. Message Press to use the Receiving Messages menu.
Page 369: Receiving Message Waiting Notification
Receiving Message Waiting Notification The Message Waiting Notification is a feature to VPS Calls you notify you that unplayed messages are waiting in your mailbox. Notification Calls are sent to you via speci- fied device after the message is recorded. Receive Hold Pick up a call from the VPS.
Page 370: Live Call Screening
Pana- sonic KX-TD series telephone key. Or you can stop listening to the message by going system. on-hook. Note : For detailed information, please refer to the Installation Manual of Panasonic KX-TD series telephone systems' PBXs (KXTD816, KXTD1232).
Page 371: Recording A Two-Way Conversation
Recording a Two-Way Conversation By assigning one of the function keys on your tele- phone to this feature, you can record the conversation This feature is available only if your company is using a Pana- that you are having. sonic KX-TD series telephone You should give your party a notice before recording system.
Page 372: Sending Messages
Chapter 3 Sending Messages This chapter tells you how to send messages, including recording and delivery. Contents Delivering Messages to Other Subscribers ........3-2 Checking Mailbox Distribution ............3-3 Setting up an External Message Delivery List ......... 3-4 Sending External Delivery Messages ..........3-6 Checking and Setting External Message Delivery Status ....
Page 373: Delivering Messages To Other Subscribers
Delivering Messages to Other Subscribers If you are sending an identical message to several Subscriber's Subscribers, follow the steps below. Main Command Menu You can send it with a single operation. Log in the main command menu. • The VPS tells you the number of messages. Deliver Message Press...
Page 374: Checking Mailbox Distribution
Checking Mailbox Distribution This function lets you check the status of messages Subscriber's which you have recorded in your mailbox to deliver Main Command Menu to other mailboxes. You can check the history (delivery status) of up to Check 84 message transmissions. M.B.
Page 375: Setting Up An External Message Delivery List
Setting up an External Message Delivery List Setting up an External Message Delivery List lets you Subscriber's send the same message to several people outside of Main Command Menu the system with a single operation. Up to two lists can be maintained at the same time, and each list can con- tain up to eight members.
Page 376 Setting up an External Message Delivery List To delete members: Go to the Delivery List Menu. (See steps 1 – 5 in “Setting up an External Message Delivery List”.) Press to delete members from the list. Press to delete all members from the list. Otherwise, press Press to delete the number, or...
Page 377: Sending External Delivery Messages
Sending External Delivery Messages Log in the main command menu. Subscriber's Main Command Menu Press for Other Features. Press for External Message Delivery. Other Features Press to record an external delivery mes- sage. Press to send to a recipient. Message Interview External Waiting...
Page 378: Checking And Setting External Message Delivery Status
Checking and Setting External Message Delivery Status Subscriber's After recording your external delivery messages, you Main Command Menu may want to check the delivery schedules or the recip- ients. You can listen to the report from the VPS unless the messages have been delivered yet. After listening, you have the option of deleting unnecessary ones or Other Features...
Page 379: Caller Handling
Chapter 4 Caller Handling This chapter describes how callers can be handled by the Subscriber’s mailbox. Contents Recording Messages (for any caller) ..........4-2 Recording Messages (from a rotary phone) ........4-3 Receiving External Delivery Messages ..........4-4 Replying to External Delivery Messages .......... 4-5...
Page 380: Recording Messages (For Any Caller)
Recording Messages (for any caller) Anyone who reaches the Voice Mail Service can Call VPS record messages in the mailboxes. Selection Call the VPS and access the Voice Mail Ser- Prompt vice. If the system supports multiple service (up to Rotary Mailbox Phone...
Page 381: Recording Messages (From A Rotary Phone)
Recording Messages (from a rotary phone) If you are using a rotary phone, you cannot specify a Call VPS mailbox because every key entry is invalid. Wait a moment until the VPS guides you to the General Selection Delivery Mailbox where you can leave your message. Prompt The recorded messages will be delivered to your intended party later.
Page 382: Receiving External Delivery Messages
Receiving External Delivery Messages External Delivery Messages are delivered by the VPS VPS Calls you to telephone numbers instead of mailboxes. Selection Pick up a call from the VPS. Prompt If the system is equipped with multiple lan- guages (up to three languages), you will hear a selection prompt.
Page 383: Replying To External Delivery Messages
Replying to External Delivery Messages Same as Receiving External Delivery Mes- VPS Calls you sages. Press to reply to the message. Selection Prompt Record the message and press to con- tinue. Receive Hold Call Press to accept. Message Back Press to set this message to a private Password + message.
Page 384: Mailbox Setup
Chapter 5 Mailbox Setup This chapter describes the setup procedures using a touch-to subscribers. Contents Setting the Call Transfer Status (Call Block/Call Screening/Intercom Paging/Beeper Access) ..5-2 Setting up a Covering Extension ............5-3 Setting the Incomplete Call Handling Status ........5-4 Setting the Message Reception Mode ..........
Page 385: Setting The Call Transfer Status
Blocks all incoming calls to your exten- The Intercom Paging feature is available only if your company sion. is using a Panasonic KX-TD series telephone system. Call Screening Tells you the caller’s name before you answer the call. Then you can decide whether or not to answer it.
Page 386: Setting Up A Covering Extension
Setting up a Covering Extension Setting up a Covering Extension lets you have incom- Subscriber's Main Command Menu ing calls and messages transferred to a designated extension. This extension also performs as a personal operator. Automated Attendant When the caller presses ‘0’ while receiving the personal Status greeting, the call is transferred to this extension.
Page 387: Setting The Incomplete Call Handling Status
Top Menu Enabling Leaving a Message Status The Intercom Paging feature is Press available only if your company is using a Panasonic KX-TD • The VPS tells you the current status. series telephone system. Press to change or to accept (enable/disable).
Page 388 Setting the Incomplete Call Handling Status Enabling Beeper Access Status Press • The VPS tells you the current status. Press to change or to accept (enable/disable). Enabling Operator Transfer Status Press • The VPS tells you the current status. Press to change or to accept (enable/disable).
Page 389: Setting The Message Reception Mode
Setting the Message Reception Mode If you are not available to answer calls, those calls are Subscriber's treated according to the Incomplete Call Handling Main Command Menu Status setting. When callers decide to leave messages in your mailbox, you can specify whether callers are directed to your regular mailbox or your interview Automated Attendant...
Page 390: Recording Personal Greetings
Recording Personal Greetings After reaching your mailbox, callers will hear your Subscriber's personal greeting messages first. You will record three Main Command Menu kinds of the personal greetings; (1) No Answer Greet- ing, (2) Busy Greeting and (3) After Hours Greeting. The VPS plays one of them as appropriate by each Mailbox Management...
Page 391: Changing Your Password
Changing Your Password You have the option of assigning a password to your Subscriber's mailbox to prevent someone else accessing it to receive Main Command Menu Subscriber’s Service. A password should be no longer than eight digits and the valid keys are from ‘0’ to ‘9’. You can change it at any time.
Page 392: Recording Your Name
Recording Your Name This recording is played for callers who have reached Subscriber's your mailbox. This assures them that they are in the Main Command Menu right mailbox. In addition, when a caller is specifying the mailbox by entering first three or four letters of the owner’s last name, the VPS will announce a series of Mailbox Management...
Page 393: Entry Of Personal Group Distribution Lists
Entry of Personal Group Distribution Lists A Personal Group Distribution List is used in Mes- Subscriber's sage Delivery and Message Transfer to send the same Main Command Menu message to several mailboxes with a single operation. Up to four lists can be maintained at the same time, and each list can contain up to twenty members.
Page 394: Recording The Names Of Personal Group Distribution Lists
Recording the Names of Personal Group Distribution Lists The VPS will play the recording for you when you Subscriber's specify a personal group distribution list. Then you Main Command Menu assure that it is the right one. Log in the main command menu. Mailbox Management Press...
Page 395: Deleting From Personal Group Distribution Lists
Deleting from Personal Group Distribution Lists Log in the main command menu. Subscriber's Main Command Menu Press for Mailbox Management. Press to set the group distribution list. Mailbox Management Enter the group number (1 – 4). Press to delete members from the list. Press to delete a member.
Page 396: Message Waiting Lamp Notification Setting
Message Waiting Lamp Notification Setting The VPS illuminates the message waiting lamp of Subscriber's your extension when a new message is recorded in Main Command Menu your mailbox. Log in the main command menu. Other Features Press for Other Features. Press to set Message Waiting Notifica- tion.
Page 397: Setting Notification By Calling
Setting Notification by Calling The VPS calls the preset telephone or beeper when a Subscriber's new message is recorded in your mailbox. Set the fol- Main Command Menu lowing three parameters as appropriate. The VPS can notify your beeper with the callback Other Features number of the party who left the message.
Page 398 Setting Notification by Calling You must have your System Notification Number Assignment Manager authorize the use of the Callback Number Entry You can set the telephone or beeper numbers where Mode beforehand. you wish to receive notification calls up to three. You can use the keys ‘0’...
Page 399: Setting Answer Lengths For The Interview Mailbox
Setting Answer Lengths for the Interview Mailbox An Interview Mailbox plays prerecorded questions to Subscriber's callers and records their answers. You can record up to Main Command Menu ten questions and set the answer lengths from four to thirty-two seconds. The answers are recorded in a string and stored in your mailbox.
Page 400: Recording Questions For The Interview Mailbox
Recording Questions for the Interview Mailbox Log in the main command menu. Subscriber's Main Command Menu Press for Other Features. Press for Interview Mailbox Manage- Other ment. Features Press to record questions. • The VPS plays the question. Message Interview External Waiting Press...
Page 401: Erasing Questions From The Interview Mailbox
Erasing Questions from the Interview Mailbox Log in the main command menu. Subscriber's Main Command Menu Press for Other Features. Press for Interview Mailbox Manage- Other ment. Features Press to erase the question. • The VPS plays question No. 1. Message Interview External...
Page 402 Receive ******** Quick Reference ******** Repeat Previous Next Erase Reply Rewind Entering a Mailbox Fast Forward Transfer Scan Name (Help Menu) Deliver Enter the mailbox number. RECORD MESSAGES Record message Add Mailbox Review Mailing List Mailbox No. Check Mailbox Distribution Status Play the message Mailbox No.
Page 403 Call Transfer Status Note: Press at any time to exit the menu. Press to have the Help menu. Call Blocking If you have to hang up before the prompt is Call Screening finished, press . Then hang up the Intercom Paging phone.
Page 404 Memo...
Page 405 Memo...
Page 406 Matsushita Electric Industrial Co., Ltd. Central P.O. Box 288, Osaka 530-91, Japan...

Panasonic KX-TVP200E Installation Instructions Manual

Table of Contents

Chapter 2 System Installation

Chapter 4 System Administrator's Guide

Chapter 5 System Manager's Guide

Chapter 6 Message Manager's Guide

Chapter 7 Maintenance

Table of Contents

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Summary of Contents for Panasonic KX-TVP200E