Related Manuals for Panasonic KX-TVP200E
Summary of Contents for Panasonic KX-TVP200E
- Page 1 Voice Processing System UBSCRIBER'S UIDE Please read before using. MODEL KX-TVP200E...
- Page 2 Introduction The Panasonic Voice Processing System (VPS) provides you with powerful, conve- nient ways to manage your voice communications and increase your productivity through your voice mailbox. As the owner of a VPS mailbox, or Subscriber, you can: • send a message to one or many people inside or outside of your office •...
- Page 3 How to Use this Manual This Subscriber’s Guide explains the Voice Processing System’s (VPS) operations by touch tone telephone for Subscribers. Each operation consists of a description, a diagram, tips and some notes. During operations, the VPS plays voice prompts telling you what to do at each step though they do not appear in this guide except for Voice Mail Service Entry.
- Page 4 Terms to Know The following words are used in this guide. Subscriber The owner of a VPS mailbox. The System Manager can create a mailbox for you. System Manager The System Manager is the person who manages and maintains the VPS to make it work efficiently. He controls mailbox creat- ing and authorizes some of the features.
- Page 5 Getting Started — Required Numbers Get the following information before you begin the operation. (1) Telephone Number Directly Connected to Voice Mail Service If your VPS does not have one, call any extension number connected to the VPS and press [#] [6] (Service Access Command). (2) Your Mailbox Number Usually, the same number as your extension number.
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Page 6: Table Of Contents
Table of Contents Chapter 1 Using Your Mailbox and the VPS Opening Your Mailbox (Mailbox Log in) ......... 1-2 Accessing VPS Services ..............1-3 Chapter 2 Receiving Messages Receiving Messages ................2-2 Message Playback Options ..............2-3 Replying to Messages ................. 2-5 Message Transfer ................ - Page 7 Chapter 5 Mailbox Setup Setting the Call Transfer Status (Call Block/Call Screening/Intercom Paging/Beeper Access) ..5-2 Setting up a Covering Extension ............5-3 Setting the Incomplete Call Handling Status........5-4 Setting the Message Reception Mode ..........5-6 Recording Personal Greetings ............5-7 Changing Your Password ..............
- Page 8 Chapter 1 Using Your Mailbox and the VPS This chapter tells you how to enter Subscriber Service and other services provided by the VPS. Contents Opening Your Mailbox (Mailbox Log in) ......... 1-2 Accessing VPS Services ..............1-3...
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Page 9: Opening Your Mailbox (Mailbox Log In)
For Chinese, press [9]. rotary phone) If you hear the above prompt, press the If your company is using a Panasonic KX-TD series tele- number of the appropriate language. phone system, you can directly access your mailbox just by Please enter your party’s mailbox number. -
Page 10: Accessing Vps Services
Accessing VPS Services In VPS operation, the following functions are avail- Call VPS able whenever the system is providing voice prompts. Press the appropriate key to receive your desired option (Service Access Commands). Dialing by Name If you press , you can call the desired Voice Mail Service extension or mailbox by entering first 3 or 4 letters of the person’s last name. - Page 11 Accessing VPS Services Log in If you press , you can reselect a mail- box while you are in the main command menu. Restart If you press , you can be back in the initial main command menu.
- Page 12 Chapter 2 Receiving Messages This chapter tells you how to access and manage received messages: Replying immediately, transferring messages with or without an additional comment, and replaying messages. Contents Receiving Messages ................2-2 Message Playback Options ............... 2-3 Replying to Messages ................ 2-5 Message Transfer ................
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Page 13: Receiving Messages
Receiving Messages The VPS plays new messages and saved messages in Subscriber's your mailbox with the information of the message Main Command Menu sender and the recorded date respectively. Log in the main command menu. Receive Message • The VPS tells you the number of messages. Go to Step 3 Press... -
Page 14: Message Playback Options
Message Playback Options While receiving messages, several message playback Subscriber's Main Command Menu options are available for efficient receiving. Same as Receiving Messages. Receive Press the appropriate key to receive your Message desired option. If you choose , go to the next step. - Page 15 Message Playback Options Messages are scanned one at a time. If you press , you will hear the previous message. If you press , you will hear the next mes- sage. If you press , you will hear the entire mes- sage.
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Page 16: Replying To Messages
Replying to Messages Same as Receiving Messages. Subscriber's Main Command Menu Press to reply to the message. Press to record a message. Receive Record your message at the tone. Message Press to end recording. Press to accept. Repeat Next Erase Reply Transfer Help Press to set delivery time. -
Page 17: Message Transfer
Message Transfer This function allows you to transfer messages to other Subscriber's mailboxes. Main Command Menu Same as Receiving Messages. Receive Press to use the Message Transfer menu. Message Enter the mailbox number of the intended recipient. Repeat Next Erase Replay Transfer Help Press to accept. -
Page 18: Erasing Messages
Erasing Messages You can erase messages during playback. Erased mes- Subscriber's sages cannot be recovered. Main Command Menu Log in the main command menu. Receive • The VPS tells you the number of messages. Message Press to use the Receiving Messages menu. -
Page 19: Receiving Message Waiting Notification
Receiving Message Waiting Notification The Message Waiting Notification is a feature to VPS Calls you notify you that unplayed messages are waiting in your mailbox. Notification Calls are sent to you via speci- fied device after the message is recorded. Receive Hold Pick up a call from the VPS. -
Page 20: Live Call Screening
Pana- sonic KX-TD series telephone key. Or you can stop listening to the message by going system. on-hook. Note : For detailed information, please refer to the Installa- tion Manual of Panasonic KX-TD series telephone systems’ PBXs (KX-TD816, KX-TD1232). -
Page 21: Recording A Two-Way Conversation
Recording a Two-Way Conversation This feature is available only if By assigning one of the function keys on your tele- your company is using a Pana- phone to this feature, you can record the conversation sonic KX-TD series telephone that you are having. system. - Page 22 Chapter 3 Sending Messages This chapter tells you how to send messages, including recording and delivery. Contents Delivering Messages to Other Subscribers ........3-2 Checking Mailbox Distribution ............3-3 Setting up an External Message Delivery List......... 3-4 Sending External Delivery Messages ..........3-6 Checking and Setting External Message Delivery Status ....
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Page 23: Delivering Messages To Other Subscribers
Delivering Messages to Other Subscribers If you are sending an identical message to several Subscriber's Subscribers, follow the steps below. Main Command Menu You can send it with a single operation. Log in the main command menu. • The VPS tells you the number of messages. Deliver Message Press... -
Page 24: Checking Mailbox Distribution
Checking Mailbox Distribution This function lets you check the status of messages Subscriber's which you have recorded in your mailbox to deliver Main Command Menu to other mailboxes. You can check the history (delivery status) of up to Check 84 message transmissions. M.B. -
Page 25: Setting Up An External Message Delivery List
Setting up an External Message Delivery List Setting up an External Message Delivery List lets you Subscriber's send the same message to several people outside of Main Command Menu the system with a single operation. Up to two lists can be maintained at the same time, and each list can con- tain up to eight members. - Page 26 Setting up an External Message Delivery List To delete members: Go to the Delivery List Menu. (See steps 1 – 5 in “Setting up an External Message Delivery List”.) Press to delete members from the list. Press to delete all members from the list. Otherwise, press Press to delete the number, or...
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Page 27: Sending External Delivery Messages
Sending External Delivery Messages Log in the main command menu. Subscriber's Main Command Menu Press for Other Features. Press for External Message Delivery. Other Features Press to record an external delivery mes- sage. Press to send to a receiver. Message Interview External Waiting... -
Page 28: Checking And Setting External Message Delivery Status
Checking and Setting External Message Delivery Status Subscriber's After recording your external delivery messages, you Main Command Menu may want to check the delivery schedules or the recip- ients. You can listen to the report from the VPS unless the messages have been delivered yet. After listening, you have the option of deleting unnecessary ones or Other Features... - Page 29 Chapter 4 Caller Handling This chapter describes how callers can be handled by the Subscriber’s mailbox. Contents Recording Messages (for any caller) ..........4-2 Recording Messages (from a rotary phone) ........4-3 Receiving External Delivery Messages ..........4-4 Replying to External Delivery Messages .......... 4-5...
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Page 30: Recording Messages (For Any Caller)
Recording Messages (for any caller) Anyone who reaches the Voice Mail Service can Call VPS record messages in the mailboxes. Selection Call the VPS and access the Voice Mail Ser- Prompt vice. If the system supports multilingual service Rotary Mailbox Phone Name (up to three languages), you will hear a selec-... -
Page 31: Recording Messages (From A Rotary Phone)
Recording Messages (from a rotary phone) If you are using a rotary phone, you cannot specify a Call VPS mailbox because every key entry is invalid. Wait a moment until the VPS guides you to the General Selection Delivery Mailbox where you can leave your message. Prompt The recorded messages will be delivered to your intended party later. -
Page 32: Receiving External Delivery Messages
Receiving External Delivery Messages External Delivery Messages are delivered by the VPS VPS Calls you to telephone numbers instead of mailboxes. Selection Pick up a call from the VPS. Prompt If the system is equipped with multiple lan- guages (up to three languages), you will hear a selection prompt. -
Page 33: Replying To External Delivery Messages
Replying to External Delivery Messages Same as Receiving External Delivery Mes- VPS Calls you sages. Press to reply to the message. Selection Prompt Record the message and press to con- tinue. Receive Hold Call Press to accept. Message Back Press to set this message to a private Password + message. - Page 34 Chapter 5 Mailbox Setup This chapter describes the setup procedures using a touch-tone telephone for subscribers. Contents Setting the Call Transfer Status (Call Block/Call Screening/Intercom Paging/Beeper Access) ..5-2 Setting up a Covering Extension ............5-3 Setting the Incomplete Call Handling Status ........5-4 Setting the Message Reception Mode ..........
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Page 35: Setting The Call Transfer Status (Call Block/Call Screening/Intercom Paging/Beeper Access)
Blocks all incoming calls to your exten- The Intercom Paging feature is available only if your company sion. is using a Panasonic KX-TD series telephone system. Call Screening Tells you the caller’s name before you answer the call. Then you can decide whether or not to answer it. -
Page 36: Setting Up A Covering Extension
Setting up a Covering Extension Setting up a Covering Extension lets you have incom- Subscriber's Main Command Menu ing calls and messages transferred to a designated extension. This extension also performs as a personal operator. Automated Attendant When the caller presses ‘0’ while receiving the personal Status greeting, the call is transferred to this extension. -
Page 37: Setting The Incomplete Call Handling Status
Top Menu Enabling Leaving a Message Status The Intercom Paging feature is Press available only if your company is using a Panasonic KX-TD • The VPS tells you the current status. series telephone system. Press to change or to accept (enable/disable). - Page 38 Setting the Incomplete Call Handling Status Enabling Beeper Access Status Press • The VPS tells you the current status. Press to change or to accept (enable/disable). Enabling Operator Transfer Status Press • The VPS tells you the current status. Press to change or to accept (enable/disable).
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Page 39: Setting The Message Reception Mode
Setting the Message Reception Mode If you are not available to answer calls, those calls are Subscriber's treated according to the Incomplete Call Handling Main Command Menu Status setting. When callers decide to leave messages in your mailbox, you can specify whether callers are directed to your regular mailbox or your interview Automated Attendant... -
Page 40: Recording Personal Greetings
Recording Personal Greetings After reaching your mailbox, callers will hear your Subscriber's Main Command Menu personal greeting messages first. You will record three kinds of the personal greetings: (1) No Answer Greet- ing, (2) Busy Greeting and (3) After Hours Greeting. The VPS plays one of them as appropriate by each Mailbox Management... -
Page 41: Changing Your Password
Changing Your Password You have the option of assigning a password to your Subscriber's mailbox to prevent someone else accessing it to receive Main Command Menu Subscriber’s Service. A password should be no longer than eight digits and the valid keys are from ‘0’ to ‘9’. You can change it at any time. -
Page 42: Recording Your Name
Recording Your Name This recording is played for callers who have reached Subscriber's your mailbox. This assures them that they are in the Main Command Menu right mailbox. In addition, when a caller is specifying the mailbox by entering first three or four letters of the owner’s last name, the VPS will announce a series of Mailbox Management... -
Page 43: Entry Of Personal Group Distribution Lists
Entry of Personal Group Distribution Lists A Personal Group Distribution List is used in Mes- Subscriber's sage Delivery and Message Transfer to send the same Main Command Menu message to several mailboxes with a single operation. Up to four lists can be maintained at the same time, and each list can contain up to twenty members. -
Page 44: Recording The Names Of Personal Group Distribution Lists
Recording the Names of Personal Group Distribution Lists The VPS will play the recording for you when you Subscriber's specify a personal group distribution list. Then you Main Command Menu assure that it is the right one. Log in the main command menu. Mailbox Management Press... -
Page 45: Deleting From Personal Group Distribution Lists
Deleting from Personal Group Distribution Lists Log in the main command menu. Subscriber's Main Command Menu Press for Mailbox Management. Press to set the group distribution list. Mailbox Management Enter the group number (1 – 4). Press to delete members from the list. Press to delete a member. -
Page 46: Message Waiting Lamp Notification Setting
Message Waiting Lamp Notification Setting The VPS illuminates the message waiting lamp of Subscriber's your extension when a new message is recorded in Main Command Menu your mailbox. Log in the main command menu. Other Features Press for Other Features. Press to set Message Waiting Notifica- tion. -
Page 47: Setting Notification By Calling
Setting Notification by Calling The VPS calls the preset telephone or beeper when a Subscriber's Main Command Menu new message is recorded in your mailbox. Set the fol- lowing three parameters as appropriate. The VPS can notify your beeper with the callback Other Features number of the party who left the message. - Page 48 Setting Notification by Calling You must have your System Notification Number Assignment Manager authorize the use of the Callback Number Entry You can set the telephone or beeper numbers where Mode beforehand. you wish to receive notification calls up to three. You can use the keys ‘0’...
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Page 49: Setting Answer Lengths For The Interview Mailbox
Setting Answer Lengths for the Interview Mailbox An Interview Mailbox plays prerecorded questions to Subscriber's callers and records their answers. You can record up to Main Command Menu ten questions and set the answer lengths from four to thirty-two seconds. The answers are recorded in a string and stored in your mailbox. -
Page 50: Recording Questions For The Interview Mailbox
Recording Questions for the Interview Mailbox Log in the main command menu. Subscriber's Main Command Menu Press for Other Features. Press for Interview Mailbox Manage- Other ment. Features Press to record questions. • The VPS plays the question. Message Interview External Press to record question No. -
Page 51: Erasing Questions From The Interview Mailbox
Erasing Questions from the Interview Mailbox Log in the main command menu. Subscriber's Main Command Menu Press for Other Features. Press for Interview Mailbox Manage- Other ment. Features Press to erase the question. • The VPS plays question No. 1. Message Interview External... - Page 52 Receive ******** Quick Reference ******** Repeat Previous Next Erase Reply Rewind Entering a Mailbox Fast Forward Transfer Scan Name (Help Menu) Deliver Enter the mailbox number. RECORD MESSAGES Record message Add Mailbox Review Mailing List Mailbox No. Check Mailbox Distribution Status Play the message Mailbox No.
- Page 53 Call Transfer Status Note: Press at any time to exit the menu. Press to have the Help menu. Call Blocking If you have to hang up before the prompt is Call Screening finished, press . Then hang up the Intercom Paging phone.
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- Page 56 Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire RG12 8FP Printed in Japan PSQX1277ZB KF0997CM1018...