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PARTS AND ACCESSORIES INQUIRIES
All inquiries concerning Quicksilver replacement parts and accesso-
ries should be directed to your local Authorized Dealer. The dealer
has the necessary information to order parts and accessories for you
should he not have them in stock. Only Authorized Dealers can pur-
chase genuine Quicksilver parts and accessories from the factory.
Mercury Marine does not sell to unauthorized dealers or retail cus-
tomers. When inquiring on parts and accessories, the dealer re-
quires the motor model and serial number(s) to order the correct
parts.
RESOLVING A PROBLEM
Your satisfaction and goodwill are of primary importance to your
dealer and to MerCruiser. Any problems with service, sales, warranty
or operation of your MerCruiser power package will be resolved by
your dealer. He also is your primary source of information on your
boat, power package and trailer. Should there be a misunderstand-
ing, or if your problem has not been resolved to your satisfaction,
please follow these steps:
STEP ONE -
Misunderstandings or complaints can be quickly resolved by the
dealer. If you are unable to obtain satisfaction, contact the dealer-
ship's owner.
STEP TWO - IF YOU REQUIRE ADDITIONAL ASSISTANCE TO
Provide the following important information:
Your name, address and telephone number.
The model and serial number(s).
Your dealer's name and location.
Date of purchase.
Present hours of operation.
Details of problem or complaint.
Boat make and size.
Alpha V8
DISCUSS YOUR PROBLEM WITH ONE OF THE
DEALERSHIP MANAGEMENT PERSONNEL.
RESOLVE YOUR CONCERN, CONTACT YOUR
NEAREST MERCRUISER SERVICE CENTER.
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