Troubleshooting - Insignia NS-SB515 User Manual

Insignia Soundbar with Wireless Subwoofer

Troubleshooting

Check this list for a possible troubleshooting solution before calling for
service.
Problem
The power does not come on.
The remote control does not
work.
No sound or very low-level
sound is heard from the
soundbar.
Your soundbar is not working
properly.
The sound is breaking up or
buzzing.
Possible Solutions
• Make sure that the AC adapter is securely plugged into the power
outlet and the soundbar.
• Remove any obstacles between the remote control and the IR
sensor on the soundbar.
• The remote control battery may be exhausted, replace it.
• Move closer to the soundbar. The remote control is only effective
to approximately 23 ft. (7 m).
• Make sure that you are connected to an audio OUT jack on your
sound source. The port will not send audio out if it is an INPUT.
• Make sure that the volume level of the soundbar is set to an
adequate level.
• If you are using Bluetooth, turn up the volume on your Bluetooth
device.
• Make sure that the volume level is not muted. Press the
(mute) button on the remote control again to restore the sound
output.
• Make sure that the correct audio source is selected. Press the
button repeatedly to switch to the correct audio source.
• Make sure that that the power is on and all connections are
secure.
• If you are using an AUX 3.5 mm cable connection, make sure that
the volume is turned up on your sound source.
• If you are using the OPTICAL connection, make sure the source
device's audio source is set to "PCM" format. Refer to the
documentation your received with the audio source device (such
as a TV or DVD/Blu-ray player, etc.) for additional information.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
• Unplug the AC adapter from the wall outlet and then try plugging
it in again after 30 seconds.
• If you are using the OPTICAL connection, make sure the source
device's audio source is set to "PCM" format. Refer to the
documentation your received with the audio source device (such
as a TV, DVD/Blu-ray player, etc.) for additional information.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
• Make sure that you are connected to an audio OUT jack on your
sound source. The port will not send audio out if it is an INPUT.
• Make sure that all connections are secure and cables are not
broken or damaged.
• If you are using the OPTICAL connection, make sure the source
device's audio source is set to "PCM" format. Refer to the
documentation your received with the audio source device (such
as a TV or DVD/Blu-ray player, etc.) for additional information.
• Connect to a different source device (such as a TV or DVD/Blu-ray
player) to see if the buzzing still occurs. If it does not, this may
indicate an issue with the original source device.
• Use a different connection method (for example, try Optical
instead of AUX) between the soundbar and the source device to
make sure the jacks on both devices are still working.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
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