Insignia NS-SB515 User Manual page 22

Problem
I can hear sound from both my
TV and my soundbar.
My TV remote does not control
the volume of my soundbar.
No sound or low volume in
Bluetooth mode
Cannot establish Bluetooth
connection
My Bluetooth device keeps
unpairing
"NS-SB515" does not appear on
my Bluetooth device
Wireless subwoofer is not
connected
22
Insignia Soundbar with Wireless Subwoofer
Possible Solutions
• Turn off or mute the internal speakers of your TV. Refer to the TV's
manual for instructions.
• In most cases, your TV remote will not control your soundbar.
• Make sure that your Bluetooth device is turned on, Bluetooth is
turned on, and "NS-SB515" is selected.
• Turn up the volume on your soundbar.
• Turn up the volume on your Bluetooth device.
• Make sure that your Bluetooth device is not muted.
• Make sure that you are playing music from your Bluetooth device.
• Make sure that you have selected the Bluetooth source on your
soundbar.
• Make sure that your soundbar is not paired to another Bluetooth
device.
• Make sure that your Bluetooth device is not paired to a different
Bluetooth speaker.
• Shorten the distance between your soundbar and your Bluetooth
device.
• Turn your devices off, then on. Re-pair your soundbar and your
Bluetooth device.
• Make sure that your soundbar is not paired to another Bluetooth
device.
• Make sure that your soundbar and Bluetooth device are both in
pairing mode.
• Make sure that your Bluetooth device is not connected to any
other device.
• Make sure that you have selected "NS-SB515" on your Bluetooth
device.
• Shorten the distance between your soundbar and your Bluetooth
device.
• If the battery on your Bluetooth device is low, recharge the
battery.
• Shorten the distance between your soundbar and your Bluetooth
device.
• Put your soundbar into pairing mode, then refresh your list of
Bluetooth devices. For more information, see the documentation
that came with your Bluetooth device.
• Make sure that your Bluetooth device is visible to other devices.
For more information, see the documentation that came with
your Bluetooth device.
• The wireless subwoofer is set at the factory so that the soundbar
and subwoofer should link automatically when the soundbar is
turned on. However, if the link indicator does not light when the
soundbar and subwoofer are both powered on or if your
soundbar has been serviced recently, then you need to follow the
procedure to set the ID and link.
1. Clear any obstacles between the soundbar and the
subwoofer.
2. Using a small pointed object (paper clip) press the PAIR
button on subwoofer until the LINK LED light blinks blue.
3. Using a small pointed object (paper clip) press the PAIR
button on the soundbar until the LINK LED lights solid blue.
The wireless subwoofer is connected to soundbar.
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