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If the Control Panel is missing, the driver is most likely not installed at all. In this case, please
re-install the driver as described above.
If all the drop-down menus of the Control Panel are grayed out, the GUITAR RIG MOBILE
I/O is not recognized by the driver. Something might be wrong with the USB connection, see
the following sections for details.
6.2.2 USB Issues
GUITAR RIG MOBILE I/O is a USB 2.0 interface and will not work on a USB 1.0/1.1 port.
Always connect it directly to a USB 2.0 port on your computer. The port needs to fulfill the
minimum power specification for a USB 2.0 port (500 mA). On certain computers, the USB
2.0 ports do not meet the official USB 2.0 power specification. In this case, you may see a
message, saying that there is not enough power available to operate your device. The GUITAR
RIG MOBILE I/O may produce crackles or may not work at all.
•
If your computer is unable to supply the necessary amount of bus power, try connecting
your GUITAR RIG MOBILE I/O to a USB 2.0 hub with external power-supply. Avoid connect-
ing other devices to the hub, as every bus-powered device will diminish the total amount of
power available.
•
In case of failures, it is useful to check if GUITAR RIG MOBILE I/O works if you disconnect
any other USB device from the computer.
•
If you are experiencing audio dropouts or other problems that may be related to the USB
connection, try connecting the GUITAR RIG MOBILE I/O to another USB 2.0 port.
•
A bad USB cable can be responsible for audio dropouts and/or other connectivity problems.
Try using a different cable bearing the official USB logo, in some cases using a shorter
cable might help.
•
If you are experiencing problems with GUITAR RIG MOBILE I/O crashing or performing
badly on a Windows machine, the first thing to do is to disable power management for the
USB hubs, which is turned on by default. Go to the Device Manager (Control Panel > System
> Hardware) and right click a USB hub to bring up its properties. On the Power Management
page, uncheck all boxes. Repeat for each hub and reboot.
GUITAR RIG MOBILE – 39
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