AT&T SB67030 User Manual page 138

Symptom
Cannot add an entry to Quick
Dial list.
Caller hears, "That key is not
recognized." or pressing an
invalid digit key triggers the
"The key you have pressed is
not recognized" voice
announcement.
Caller hears, "Invalid
extension."
You are told to restore
Deskset factory defaults.
Deskset Troubleshooting
AT&T SB67030 Deskset User's Guide
Probable Cause
The Quick Dial list is full — a
maximum of six are allowed.
The caller pressed invalid key
when interacting with the Auto
Attendant.
The caller entered an extension
number that does not exist in
your system when interacting
with the Auto Attendant.
The menu does not work.
You can edit Quick Dial entries on the Deskset or the
WEBUI. You cannot delete Quick Dial entries. If you
wish to replace an entry, edit the entry and replace
the details (see
Deskset instructions and
page 30 for WEBUI instructions).
Confirm your opening menu presents the correct
options for the Auto Attendant flow your system
administrator has created.
If your opening menu presents the specific extension
numbers for the Auto Attendant, confirm they are
correctly recorded or enable the Company Directory
feature.
Insert a pen or paper clip into the reset hole for more
than five seconds.
138
Corrective Action
"Quick Dial List" on page 64
"Quick Dial Keys" on
for