Amana NFW5700BW1 Use & Care Manual page 16

TROUBLESHOOTING
If you experience
Washer won't run or fi[[,
washer stops working
(cont.)
First try the solutions suggested here or visit our website at www.amana.com!he[p
for assistance and to possibly avoid a service call.
Possible causes
Not using HE detergent or using too
much HE detergent.
Solution
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer's directions based on your load requirements.
To remove suds, cancel cycle. Select the QUICK cycle. Touch
and hold HOLD TO START. Do not add more detergent.
Door not opened between cycles. After 3 wash cycles in a row are completed, the door must be
opened and then dosed before a new cycle can begin.
Washer not draining/ Drain hose extends into standpipe Check drain hose for proper installation. Use drain hose form
spinning, loads are farther than 4.5" (114 mm). and securely attach to drainpipe or tub. Do not tape over drain
still wet opening.
The drain hose is clogged, or the Lower drain hose if the end is higher than 96" (2.4 m) above
end of the drain hose more than the floor. Remove any clogs from drain hose. See "Installation
96" (2.4 m) above the floor. Requirements" in Installation Instructions.
The drain hose fits too tightly The drain hose should be loose yet fit securely. Do not seal the
in the standpipe, or is it taped drain hose with tape. The hose needs an air gap. See "Secure
to the standpipe, the Drain Hose" in Installation Instructions.
Using cycles with a slower spin Cycles with slower spin speeds remove less water than cycles
speed, with fast spin speeds. Use the recommended cycle!speed spin
for your garment.
Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the bad wetter than normal. See
"Cycle Guide" for bad size recommendation for each cycle.
The load may be out of balance. Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
Not using HE detergent or using too Use only HE detergent. Suds from regular detergent or using too
much HE detergent, much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer's directions for your load.
Small items may have been caught Check the drum for any items sticking through the drum holes.
in the pump or stuck between the Empty pockets and use garment bags when washing small
washer drum and the outer tub. items.
Door locked at end Water remaining in washer after cycle. Select DRAIN & SPIN to remove any water remaining in the
of wash cycle washer. The washer door will unlock at the end of the drain.
Door will not unlock Door locks when cycle has started.
Check for proper water supply. incorrect or wrong
wash or rinse
temperatures
Washing many loads.
if the "Add a Garment" light is lit, touch HOLD TO START once.
The door will unlock.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
J
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