Amana NFW5700BW1 Use & Care Manual page 14

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.amana.com!help
for assistance and to possibly avoid a service call.
Jf you experience PossibJe Causes SoJution
Vibration, rocking, or
"walking"
Feet may not be in contact with the Front and rear feet must be in firm contact with floor, and washer
floor and locked, must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Washer may not be levek Check floor for flexing or sagging, if flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in installation instructions.
Load could be unbalanced Avoid tightly packing the load. Avoid washing single items.
or too large. Balance a single item such as a rug or jeans jacket with a
few extra items.
item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer."
The shipping bolts are still in the See "Remove transport bolts from washer" in the
back of the washer. Installation instructions.
C[[ck[ng or metallic
noises
Gurgling or humming
Rolling or sloshing
and occasional clicking
(on slow-speed spin)
Door locking or unlocking.
Objects caught in washer
drain system.
Washer may be draining water.
Steel balls in the balancing system
are balancing the load.
The door wi[[ lock unlock and lock again. You wi[[ hear 3 dicks
after touching and holding HOLD TO START. This is normal.
Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel drum.
The pump may make a humming sound with periodic gurgling
or surging as final amounts of water are removed during the
spin/drain cycles. This is normal at certain stages of the cycle.
This is normal at certain stages of the cycle.
Check the following for Fill hoses not attached tightly. Tighten filhhose connection.
proper installation
Fill hose washers. Properly seat all four fill-hose fiat washers.
Drain hose connection. Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks Water can back up out of a clogged sink or drainpipe. Check
or clogged sink or drain, all household plumbing for leaks (laundry tubs, drainpipe, water
pipes, and faucets).
Water or suds leaking Not using HE detergent or using too Only use HE detergent. Suds from regular detergents can
from door or rear of much HE detergent, cause leaking from the door or rear of cabinet. Always measure
cabinet detergent and follow manufacturer's directions based on your
load requirements.
Residue on door glass. Periodically clean the underside of the glass window to avoid
potential leaks.
Door opened during "Add a Water can drip off the inside of the door when the door is
Garment." opened after the start of a cycle.
Water level not visible on door or
does not cover clothes.
This is normal for an HE front load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
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