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Black Box Servswitch ACU1006RA User Manual

Black Box Servswitch ACU1006RA User Manual

Rackmount servswitch cat5kvm extender local hubs
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ACU1006DSRA
ACU1006DVRA
APRIL 2003
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ACU1006RA
ACU1006DRA
ACU1006SRA
ACU1006VRA
ACU1012RA

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Summary of Contents for Black Box Servswitch ACU1006RA

  • Page 1 APRIL 2003 ACU1006RA ACU1006DRA ACU1006DSRA ACU1006DVRA ACU1006SRA ACU1006VRA ACU1012RA...
  • Page 2 ServSwitch system that’s just right for you. The ServSwitch ™ family from Black Box—the one-stop answer for all your KVM- switching needs! This manual will tell you all about your new Rackmount ServSwitch™ Brand CAT5 KVM, KVM/Serial, or KVM/Serial/Audio Extender system, including how to install, operate, and troubleshoot it.
  • Page 3 ServSwitch, ServSwitch Affinity, ServSwitch Duo, ServSwitch Multi, ServSwitch Ultra, ServSwitch Wizard, ServSwitch Wizard Pro, ServManager, ServSelect, and ServShare are trademarks, of Black Box Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. AT&T is a registered trademark of AT&T.
  • Page 4 FCC/IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
  • Page 5 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS EUROPEAN UNION DECLARATION OF CONFORMITY WARNING! This is a class A product. In a domestic environment, this product might cause radio interference, in which case the user might be required to take adequate remedial measures. This product complies with the following harmonized standards: •...
  • Page 6 NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 7 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

  • Page 8: Table Of Contents

    TABLE OF CONTENTS Contents Chapter Page 1. Quick Start Guide ..................10 1.1 Configuring the Extender System............10 1.2 Installing the Extender System ............12 1.3 Operating the Extender System............14 2. Specifications ................... 24 3. Introduction ..................... 31 3.1 Compatibility ..................33 3.2 Key Features ..................
  • Page 9 Extenders Only) ..............95 8.1.5 Audio Devices (KVM/Serial/Audio Extenders Only) ..97 8.1.6 Video ..................97 8.1.7 Power ..................99 8.2 General Questions About the Extender ........100 8.3 Calling Black Box ................102 8.4 Shipping and Packaging ..............102...
  • Page 10 TABLE OF CONTENTS Contents Chapter Page Appendix A: Twisted-Pair Cable Pinning/Pairing ........103 Appendix B: Rackmounting Remotes ............104 Appendix C: Setting Your KVM/Serial Extender System to 1200 bps ..106 Appendix D: Keyboard-Command Summary ..........108 Appendix E: Distinguishing Features and Compatibility ......110...

  • Page 11: Quick Start Guide

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 1. Quick Start Guide NOTE There are a large number of different models in the Rackmount Extender series. If you ever need a quick rundown of the features of any particular model, refer to Appendix E. 1.1 Configuring the Extender System Configuring the Rackmount ServSwitch™...
  • Page 12 CHAPTER 1: Quick Start Guide – If you’re using any other type of Remote Unit: If the cable distance will be 100 m (330 ft.) or less, you don’t need to set anything. If it will be 100 to 200 m (330 to 655 ft.), install jumpers on the three right-hand post pairs in each set of three cable-length jumper posts (JP3 through JP5) in the Remote Unit.

  • Page 13: Installing The Extender System

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 6. KVM/Serial/Audio links only: Does the Extender need to amplify microphone input from the remote site? This should not be the case if you are connecting a PC’s sound card (which can amplify the signal itself) to the local CPU’s audio jack on the Local Hub.
  • Page 14 CHAPTER • Figure 1-7 for a non-serial Dual-Access KVM Extender Hub system with a Micro Remote Hub (ACU1006DRA with ACU1006MRA). • Figure 1-8 for a Single-Access KVM/Serial Extender Hub system (ACU1006SRA with ACUSREM). • Figure 1-9 for a Dual-Access KVM/Serial Extender Hub system (ACU1006DSRA with ACUSREM).

  • Page 15: Operating The Extender System

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 1.3 Operating the Extender System For the most part, your Rackmount Extender system should operate automatically and transparently. Some functions, though, are handled with keyboard commands. For descriptions of these commands, refer to Section 7.3.
  • Page 16 CHAPTER 1: Quick Start Guide CAT5 cable to remote Remote user station user station for CPU#7 CAT5 cable (keyboard, monitor, and mouse) for Pair of CPUs CPU #1, attached to attached to ACUREM Remote Local Hub Unit ports 1 (top) and 7 (bottom), with 3-to-1...
  • Page 17 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Remote user stations (keyboard, monitor, and mouse) for CPUs #1 (right) and #6 (left), attached to ACU1006MRA Remote Hub CAT5 cables Local CPUs attached to ports 1 (right) and 6 (left) with 3-to-1 KVM-extension cables (EHN230) Figure 1-3.
  • Page 18 CHAPTER 1: Quick Start Guide Local user station (keyboard, Remote user station video, and mouse) for CPU #1 CAT5 cable (keyboard, monitor, and mouse) for CPU #1, attached to ACUREM Remote Unit CPU attached to Local Hub port 1 with a 3-to-1 KVM-extension cable (EHN230) Figure 1-5.
  • Page 19 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Remote user stations (keyboard, monitor, and mouse) for CPUs #1 (right) and #6 (left), attached to ACU1006MRA Remote Hub CAT5 cables Local user Local user station station (keyboard, (keyboard, monitor, and monitor, and mouse) for mouse) for CPU #6...
  • Page 20 CHAPTER 1: Quick Start Guide Local user station (keyboard, monitor, and mouse) for CPU #1, attached to Local Hub’s user port 1 Remote user station CAT5 cable (keyboard, monitor, mouse, and touchscreen) for CPU #1, attached to ACUSREM Remote Unit CPU attached to the KVM part of Local Hub’s CPU port 1 (DB25, bottom) with a 3-to-1 KVM-extension...
  • Page 21 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS CPU attached to the KVM part of Local Hub port 1 (DB25, bottom) with a 3-to-1 KVM-extension cable (EHN230) and to the serial and audio parts of Local Hub port 1 Remote user station (DB9 and dual 3.5-mm, top) with (keyboard, monitor, mouse, one serial extension cable...
  • Page 22 CHAPTER 1: Quick Start Guide Remote user stations (keyboard, monitor, mouse, touchscreen, speakers, and microphone) for CPUs #1 (right) and #6 (left), attached to ACU1006MRVA Remote Hub CAT5 cables CPUs attached to the KVM part (DB25, bottom) of Local Hub ports 1 (right) and 6 (left) with a 3-to-1 KVM-extension cable (EHN230) and to the serial and audio parts (DB9 and dual 3.5-mm, top) of Local Hub ports 1 (right) and 6 (left) with one serial extension cable (EDN12H-MF) and two...
  • Page 23 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Local user Remote user station (keyboard, monitor, station mouse, touchscreen, speakers, and (keyboard, microphone) for CPU #1, attached to monitor, and ACUVREM Remote Unit. mouse) for CPU #1 (plugs into middle row on Hub) CPU attached to the KVM part of Local Hub port 1 (DB25, bottom) with a 3-to-1 KVM-extension cable (EHN230) and to the serial and audion parts of Local Hub port 1 (DB9 and dual...
  • Page 24 CHAPTER 1: Quick Start Guide Remote user stations (keyboard, monitor, mouse, touchscreen, speakers, and microphone) for CPUs #1 (right) and #6 (left), attached to ACU1006MVRA Remote Hub Local user station CAT5 cables (keyboard, monitor, and mouse) for CPU #1 (plugs into middle row on Hub) CPUs attached to the KVM part (DB25, bottom) of Local Hub ports 1 (right) and 6 (left) with a 3-to-1 KVM-extension cable (EHN230) and to the serial and audio...

  • Page 25: Specifications

    Compatibility: Video: VGA, SVGA, XGA, XGA-2, or RGsB (sync on green), although if your system has monitor ID-bit requirements, you might need to call Black Box for technical support; Keyboard: IBM PC/AT or PS/2 compatible (PC/AT types require connector adapter);...
  • Page 26 CHAPTER 2: Specifications Video Bandwidth (to -3 dB): Local Hubs: 150 MHz per port; Each non-Micro Remote: Intrinsic: 300 MHz; Across 100 meters (330 feet) of UTP: 95 MHz (with equalization) Resolution and With Micro Remotes: Up to 1280 x 1024 noninterlaced; Refresh Rate: With other types of Remotes: Up to 1600 x 1280 noninterlaced at up to 60 m...
  • Page 27 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Serial Characteristics (continued): KVM/Serial/Audio systems: Data rate: Transparent to data rates up to 19,200 bps; Data format: Transparent to data format; Flow control: Transparent to hardware and software flow control (RTS, CTS, DTR, and DSR are all passed through across the link) Audio Characteristics:...
  • Page 28 CHAPTER 2: Specifications ACU1006DSRA and ACU1006SRA only: User Controls: (6) Internal data-rate jumpers (1 for each port); (6) Internal flow-control jumper blocks (1 for each port); All full-size (non-Micro) Remotes: (2) Front-mounted dials: Brightness and Focus; (3) Internal video-distance (cable-length) jumpers; (1) Internal 4-position DIP switch for various options;...
  • Page 29 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Connectors (continued): On Local Hubs (continued): Dual-Access models only: Rear-mounted: (6) HD15 female for video output to local monitors; (12) 6-pin mini-DIN female: (6) for input from local keyboards, (6) for input from local mice; KVM/Serial and KVM/Serial/Audio models only: (6) Rear- mounted DB9 female for serial I/O to and from computers;...
  • Page 30 CHAPTER 2: Specifications Temperature Tolerance: 32 to 104˚F (0 to 40˚C) Humidity Tolerance: 5 to 90% noncondensing Enclosure: Steel Power: To Local Hub: 5 VDC at up to 120 mA from each attached CPU’s keyboard and mouse ports; Optionally (recommended for ACU1006VRA), from desktop power supply (certified to the relevant international safety standards): Input: 100 to 240 VAC at 50 to 60 Hz from utility-...
  • Page 31 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS ACU1006DSRA and ACU1006DVRA: 3.5"H (2U) x Size: 19"W x 4.5"D (8.9 x 48.3 x 11.4 cm); All other Local Hubs: 1.75"H (1U) x 19"W x 4.5"D (4.4 x 48.3 x 11.4 cm); ACUMREM: 1.1"H x 4.4"W x 3.3"D (2.8 x 11.2 x 8.4 cm);...

  • Page 32: Introduction

    CHAPTER 3: Introduction 3. Introduction NOTE There are a large number of different models in the Rackmount Extender series. If you ever need a quick rundown of the features of any particular model, refer to Appendix E. The Rackmount ServSwitch™ Brand CAT5 KVM (including KVM/Serial and KVM/Serial/Audio) Extenders are multiple keyboard/video/mouse extension systems.

  • Page 33: Important Notes

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS IMPORTANT NOTES Throughout this manual, serial and audio devices/connections/etc. will often be listed without qualification along with video/monitor, keyboard, and mouse devices/connections/etc. Just keep in mind that, except where noted, all references to serial communication apply to KVM/Serial and KVM/Serial/Audio Extender systems only, and all references to audio apply to KVM/Serial/Audio Extender systems only.

  • Page 34: Compatibility

    PC/XT™ or PC/AT type autosensing keyboards might not be compatible with the Extender. If the keyboard you want to use is some other type or has some other type of connector, call Black Box for technical support. For information about keyboard typematic support, see Section 7.2.
  • Page 35 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS • Serial Device: KVM/Serial Extenders: Standard asynchronous RS-232 devices that operate at 9600 or 19,200 bps; use 8 data bits, no parity, and 1 stop bit; and don’t require any hardware control signals other than RTS, CTS, DSR, and DTR. The KVM/Serial Extenders are especially designed for use with most touchscreens.

  • Page 36: Key Features

    CHAPTER 3: Introduction 3.2 Key Features The Rackmount ServSwitch Brand CAT5 KVM and KVM/Serial Extenders have a number of useful features which contribute to the transparent remote operation of your PCs. Some of the more important ones are: • Distance up to 50 m (160 ft.) with Micro Remotes or 300 m (985 ft.) with other types of Remotes Operate your PCs from almost anywhere in the same building.
  • Page 37 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS • LEDs make status monitoring easy They show you right away whether the Local Hub is powered and whether the links from the Local Hub’s ports to the Remotes are functioning. • Dual-Access Local Hubs only: Supports local stations With the Dual-Access Local Hubs, you can operate the PC either locally or remotely (but not both at the same time).

  • Page 38: Checklist Of System Components

    Remote Hub in a standard 19" rack (see Appendix B). The components of the Extender package are, however, subject to change without notice. Please contact Black Box right away if any of these items are damaged when you receive them.

  • Page 39: The Cables You'll Need

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 4.2 The Cables You’ll Need The basic application for the Rackmount Extender is to get greater distance between rackmounted CPUs and user stations consisting (depending on what types of Local Hubs and Remotes you’re using) of VGA monitors, PS/2 keyboards, PS/2 mice, touchscreens or other RS-232 serial devices, and/or audio devices.

  • Page 40: To Connect Cpus To Cpu Ports On A Local Hub Or

    CHAPTER 4: Checklist of System Components 4.2.1 T CPU P ONNECT S TO ORTS ON A OCAL UB OR WITCHING EMOTE You’ll need three-to-one CPU KVM-extension cables (product code EHN230) to connect the Rackmount Extender Local Hub’s DB25 composite CPU ports to the CPUs’...
  • Page 41 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS You’ll need a three-to-one KVM-extension cable (product code EHN230) for each KVM-switch user port of this type that you’re attaching to the CPU port of a Local Hub or Switching Remote Unit. If the user port is a console port on a ServSwitch Multi, you might also need a DB9 male-to-female serial-extension cable such as product code EDN12H-MF and/or a pair of 3.5-mm male-to-male audio-extension cables such as product code EJ110-0010.

  • Page 42: To Connect A Monitor, Keyboard, Mouse, Serial Device, And Audio Devices To A User Port On A Remote Or Dual-Access Local Hub

    (or no flow control) instead. To do this, you’ll need to attach special breakout cables to the Extender’s serial connectors. Call Black Box Technical Support if you’d like to do this. If your audio devices are made to plug directly into a CPU, they’ll plug directly into the same user port’s audio connectors on the KVM/Serial/Audio Remote;...

  • Page 43: To Connect A Servswitch Family Kvm Switch To A User Port On A Remote Or Dual-Access Local Hub

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 4.2.4 T KVM S ONNECT A WITCH AMILY WITCH TO A ORT ON A EMOTE OR CCESS OCAL You would do this to extend the distance you can run from the KVM switch to a CPU.

  • Page 44: To Connect A Local Hub To Remotes

    CHAPTER 4: Checklist of System Components 4.2.4.C Switches with Other Types of Composite CPU Ports The CPU ports of some ServSwitch family KVM switches are composite (all-in-one) interfaces that are not the same as those on the regular ServSwitch, but the principle for connecting them is the same: •...
  • Page 45 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS The Rackmount Extender is designed for use up to a maximum cable length of 50 m (160 ft.) with each Micro Remote or 300 m (985 ft.) with each of the other types of Remotes.

  • Page 46: Configuration

    CHAPTER 5: Configuration 5. Configuration You might need to configure your Rackmount ServSwitch™ Brand CAT5 KVM Extender system before you use it. The two-position DIP switches on the Micro Remotes are external; see Section 5.1. All of the Extender’s other configuration controls are internal, but should only need to be set once;...
  • Page 47 Extender because it’s required for use with some of the software written for these workstations.) To have a link use left-[Ctrl] for its hotkey, move position 2 to ON. (If neither right- nor left-[Ctrl] are suitable for this purpose in your application, please call Black Box Technical Support.)

  • Page 48: Setting The Cable-Length Jumpers In All Non-Micro Remote Units

    CHAPTER 5: Configuration 5.2 Setting the Cable-Length Jumpers in All Non-Micro Remote Units The full-size (non-Micro) Remote Units contain video-equalization circuitry that compensates for the loss in image quality that occurs when you drive video across long cables. With cables in the neighborhood of 300 meters (985 feet) long, this loss is considerable.
  • Page 49 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS ACUSREM only: SERIAL MOUSE MONITOR ACUREMSW only: CPU POWER KEYBOARD Cable-Length Jumpers DIP-Switch INTER- BRIGHT- FOCUS CONNECT NESS SERIAL AUDIO IN AUDIO OUT POWER (upper) (upper) (upper) MOUSE MONITOR (lower) (lower) KEYBOARD Jumper (lower) DIP-Switch SW1...

  • Page 50: Setting The 4-Position Dip Switch In All Non-Micro Remote Units

    CHAPTER 5: Configuration 5.3 Setting the 4-Position DIP Switch in All Non-Micro Remote Units You’ll also find a four-position DIP switch labeled SW1 on the main circuit board inside the full-size (non-Micro) Remote Units. The functions of this DIP switch are different for different Extender models.

  • Page 51: Acuremsw And Acuvrem

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS • Position 4: When position 4 (the bottom one, or the rightmost one if you hold the Remote Unit by its left end) is in its factory-default ON setting, the Extender resets the keyboard and mouse at your station (and at your station only) when you press [Scroll Lock] (see Section 7.3.1).

  • Page 52: Kvm/Serial Systems Only: Setting The Remote Units' Data-Rate Jumper

    CHAPTER 5: Configuration 5.4 KVM/Serial Systems Only: Setting the Remote Units’ Data-Rate Jumper There’s also a daughtercard inside the KVM/Serial Extender Local Hubs (ACU1006SRA and ACU1006DSRA) for each of the Local Hub’s CPU ports, and a matching daughtercard in each KVM/Serial Remote Unit (ACUSREM), that together control serial communication with each attached CPU.

  • Page 53: Kvm/Serial Systems Only: Setting The Flow-Control Jumpers In The Local Hub And The Remote Units

    (For each attached CPU, you must set both sets of Extender flow-control jumpers—the one in the Local Hub and the one in the Remote Unit—the same way.) Please call Black Box Technical Support if you’re unsure what kind of flow control your application will call for.
  • Page 54 CHAPTER 5: Configuration RTS CTS RTS CTS Two jumpers installed horizontally across top No jumpers installed = and bottom posts = No hardware flow Both RTS/CTS and control DTR/DSR looped back (factory-default setting) DTR DSR DTR DSR Two jumpers installed vertically on lower RTS CTS RTS CTS...

  • Page 55: Installation And Adjustment

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 6. Installation and Adjustment To install your Rackmount ServSwitch™ Brand CAT5 KVM Extender system, first test-place it (if you want to) as described in Section 6.1, then attach devices as described in Section 6.2, then finish your installation as described in Section 6.3. Lastly, adjust the video compensation of any full-size (non-Micro) Remote Units as described in Section 6.4.
  • Page 56 CHAPTER 6: Installation and Adjustment As you attach devices to the Extender, here are some things you’ll want to keep in mind: • Use caution if you are attaching KVM switches: Different ServSwitch family KVM switches use different proprietary signaling between cascaded switch units. The only ServSwitch family switch models whose cascade signals the Rackmount Extenders can carry are the models with a regular ServSwitch style DB25 composite interface (see the list in Section 4.2.4.B), so these are the only...

  • Page 57: Special Concerns About Connecting Audio Devices To The Kvm/Serial/Audio Extender

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 6.2.1 S KVM/S PECIAL ONCERNS BOUT ONNECTING UDIO EVICES TO THE ERIAL UDIO XTENDER Before you connect any sound equipment to the KVM/Serial/Audio Extender, here are some things you should keep in mind: The Extender’s audio interface is stereo, bidirectional (sound can be transmitted in both directions across the link at the same time), and line-level (it supports devices that transmit and receive at up to 5 volts peak-to-peak).

  • Page 58: Attaching A Cpu To A Cpu Port On A Local Hub Or

    CHAPTER 6: Installation and Adjustment 6.2.2 A CPU P TTACHING A TO A ORT ON A OCAL UB OR WITCHING EMOTE Attach the keyboard, video, and mouse connectors of a CPU-style three-to-one KVM-extension cable to the matching ports on the CPU, as shown in Figure 6-1. (This cable is included with the Switching Remote Unit;...

  • Page 59: Switching Remote Unit

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 6.2.3 A KVM S CPU P TTACHING A WITCH TO A ORT ON A OCAL UB OR WITCHING EMOTE The way you’ll do this will depend on whether the KVM switch’s user ports are multiple connectors (see Section 6.2.3.A) or single composite connectors (see Section 6.2.3.B).
  • Page 60 CHAPTER 6: Installation and Adjustment 6.2.3.B Attaching a KVM Switch with Single Composite User-Port Connectors If the KVM switch’s user ports are ServSwitch style DB25 connectors, run a ServSwitch to ServSwitch Expansion Cable (product code EHN284) from one of these connectors to one of the Local Hub’s DB25 female composite CPU-port KVM connectors, or to the connector of the same type on the Switching Remote Unit, as shown in Figure 6-3.
  • Page 61 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS If your Local Hub is a KVM/Serial/Audio model and you want to do audio extension, also plug one end of a pair of standard 3.5-mm male-to-male stereo audio-extension cables such as product code EJ110-0010 into the matching 3.5-mm female “audio in”...
  • Page 62 CHAPTER 6: Installation and Adjustment ServSwitch Multi EXP (KV160A-R2) ACU1006VRA Local Hub EHN230 EDN12H-MF KV2515 (plugs EJ110-0010 into User Card) ServSwitch Multi EXP (KV160A-R2) CPU cable ACUREMSW included with KV2505 ACUREMSW (plugs into User Card) Figure 6-4. Attaching a KVM switch with single composite user-port connectors unlike those on the ServSwitch to a CPU port on a Local Hub (Single-Access KVM/Serial/Audio Local Hub shown, top) or a Switching Remote Unit (bottom).

  • Page 63: Dual-Access Local Hub

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 6.2.4 A TTACHING QUIPMENT TO A ORT ON A EMOTE OR CCESS OCAL Plug a remote user station’s monitor, keyboard, mouse, any touchscreen or other serial device, and any audio devices directly into the matching user-port connectors on a Remote Unit, as shown in Figure 6-5, or the matching connectors of one of the user ports on a Remote Hub, as shown in Figure 6-6 on the next page.
  • Page 64 CHAPTER 6: Installation and Adjustment (Serial and audio devices plug into ACU1006MRVA only) ACU1006MRA or ACU1006MRVA Remote Hub Figure 6-6. Attaching user equipment to a user port on a Remote Hub. ACU1006DRA Local Hub Figure 6-7. Attaching user equipment to a user port on a Dual-Access Local Hub (regular [non-serial] model shown).

  • Page 65: Attaching A Kvm Switch To A User Port On A Remote Or

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 6.2.5 A KVM S TTACHING A WITCH TO A ORT ON A EMOTE OR CCESS OCAL The way you’ll do this will depend on whether the KVM switch’s CPU ports are multiple connectors (see Section 6.2.5.A) or single composite connectors (see Section 6.2.5.B).
  • Page 66 CHAPTER 6: Installation and Adjustment ServSwitch Wizard Pro (SW644A) ACUMREM EHN408 ACUREM ServSwitch Wizard Pro (SW644A) EHN408 ACU1006MRA ServSwitch Wizard Pro (SW644A) EHN408 Figure 6-8. Attaching a KVM switch with multiple CPU-port connectors to a Micro Remote Unit (top), a full-size (non-Micro) Remote Unit (middle, ACUREM shown), and an ACU1006MRA Remote Hub (bottom).
  • Page 67 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 6.2.5.B Attaching a KVM Switch with Single Composite CPU-Port Connectors Run a CPU Cable designed for the KVM switch—refer to Sections 4.2.4.B and 4.2.4.C for product codes—from one of the switch’s CPU-port connectors to the user-port connectors of the Remote or Dual-Access Local Hub, as shown in Figure 6-10 below and Figures 6-11 and 6-12 on the next page.
  • Page 68 CHAPTER 6: Installation and Adjustment ACU1006MRA Remote Hub ServSwitch Ultra (KV5016FA-R2) EHN230 Figure 6-11. Attaching a KVM switch with single composite CPU-port connectors to user-port connectors on a Remote Hub. ServSwitch Ultra (KV5016FA-R2) ACU1006DRA Local Hub EHN230 Figure 6-12. Attaching a KVM switch with single composite CPU-port connectors to the user-port connectors on a Dual-Access Local Hub (regular [non-serial] model shown).

  • Page 69: Finishing Your Installation

    Private Mode off! We strongly recommend that you upgrade the firmware at least to version S5.0 on any Dual-Access Local Hub that you want to attach to a Switching Remote Unit. Call Black Box Tech Support if you want to do this.
  • Page 70 If any LEDs remain dark when you plug in the Local Hub, those ports are probably defective; call Black Box Technical Support. If any LEDs that should flash remain steadily lit, even after more than a minute (it might take some...
  • Page 71 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS CAUTION! Be very careful to use the Local Hub’s power supply only with the Local Hub and the Remote’s power supply only with the Remote. If you swap power supplies, you will damage your equipment; the Local Hub, in particular, will be ruined.
  • Page 72 CHAPTER 6: Installation and Adjustment 7. KVM/Serial and KVM/Serial/Audio systems only: Make sure that any serial devices attached to your Remotes are working. You might need to load a driver or run an application in order for the CPU to be able to detect and handle the serial data.
  • Page 73 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS CAT5 interconnect cable (To other Remotes) Rackmount Extender Remote Unit Remote monitor, keyboard, and mouse Dual-Access Rackmount Extender Local Hub KVM- extension cables (EHN230) Figure 6-14. A non-serial Dual-Access...
  • Page 74 CHAPTER 6: Installation and Adjustment KVM-extension cables (EHN230) Regular ServSwitch (SW723A-R4) User Cable (EHN283) Local monitor, keyboard, and mouse (through ServSwitch, controls all CPUs) (ACU1006DRA) Extender-system installation.
  • Page 75 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Remote user stations for other CPUs Remote user station (monitor, keyboard, mouse, touchscreen, speakers, and microphone) for CPU #6 KVM/Serial/Audio CAT5 interconnect cable Micro Remote Hub KVM/Serial/Audio Local Hub KVM-extension cable (EHN230) CPU attached Serial extension to port #6 on...
  • Page 76 CHAPTER 6: Installation and Adjustment Remote user station Location 1 (monitor, keyboard, and mouse) Regular ServSwitch (SW725A-R4) User cable (EHN283) CPU cables (EHN230) Non-Serial Micro Remote Hub CAT5 interconnect cable Location 3 Non-Serial Local Hub CPUs 2-Port ServShares (KV752A) Location 2, with a remote user Location 4, with CPU cables station and other equipment...

  • Page 77: Adjusting The Video Compensation On Non-Micro Remote Units

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 6.4 Adjusting the Video Compensation on Non-Micro Remote Units For any given full-size (non-Micro) Remote Unit, you should only need to take the steps in this section if the interconnect cabling between the Local Hub and the Remote Unit is longer than 25 m (80 ft.).

  • Page 78: Operation

    (maintaining the twists between the wire pairs) and must have enough bandwidth to support your system’s video demands. Please call Black Box Technical Support to discuss your application before installing such a system.

  • Page 79: Keyboard Commands And Related Functions

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 7.3 Keyboard Commands and Related Functions This section describes Extender functions that can be controlled with commands that users can type in at the user-station keyboards, as well as some related functions. The different Extender Remotes have different command formats: •...

  • Page 80: Correcting The Ps/2 Mouse If It Gets Out Of Sync

    CHAPTER 7: Operation • In a Dual-Access non-serial or KVM/Serial Extender link with a full-size or Micro Remote (ACU1006DRA to ACUREM, ACUMREM, or ACU1006MRA; ACU1006DSRA to ACUSREM), press and release the [Scroll Lock] key once at the Remote or twice at the Local Unit. •...
  • Page 81 4. If the mouse isn’t yet operating correctly, repeat steps 1 through 3 as many as two more times. (If this still doesn’t help, call Black Box Technical Support.) When the Rackmount Extender receives the Null Mouse command, it sends a “null byte”...

  • Page 82: The Inactivity Timeout (Dual-Access Systems Only)

    CHAPTER 7: Operation 7.3.3 T NACTIVITY IMEOUT CCESS YSTEMS Because two user stations (one local, one remote) can be attached for each CPU, Dual-Access Rackmount Extender systems have “shared access” features, including Private Mode (see Section 7.3.4) and an “inactivity timeout.” While the inactivity timeout isn’t controlled by a keyboard command per se, it responds to general keyboard activity.

  • Page 83: Private Mode (Dual-Access Systems Only)

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 7.3.4 P RIVATE CCESS YSTEMS CAUTION! Do not use private mode on any Extender link that goes through a Switching Remote Unit (ACUREMSW) attached to a regular Dual-Access (ACU1006DRA) Local Hub whose firmware version is lower than S5.0. See the first Caution notice in Section 6.3.
  • Page 84 CHAPTER 7: Operation • If your Dual-Access link includes a Switching Remote Unit and a Local Hub that’s been upgraded to S5.0 or higher firmware, either station can go into Private Mode, taking exclusive control of the local PC and locking out the other.

  • Page 85: Switching Between Cpus (Switching Remote Unit Only)

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 7.3.5 S WITCHING ETWEEN WITCHING EMOTE If the local user isn’t using the local PC, the remote user of an Extender link with a Switching Remote Unit is able to switch back and forth between the local and remote PCs and access either of them as necessary.

  • Page 86: Applications

    CPUs in one and only one of the CPU racks. CAUTION! Different ServSwitch KVM switches use different proprietary signaling between cascaded units, not all of which the Extenders can carry. Before you use Extenders to extend cascading distance, please call Black Box Technical Support to discuss your application.
  • Page 87 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Trading desk with three Rackmount Extender Remote Units, three monitors, and one keyboard and mouse Internet connection Wire services Trading and market program feeds CAT5 interconnect cables Rackmount Extender Local Hub External power KVM-extension cables supply (required in (EHN230);...
  • Page 88 CHAPTER 7: Operation Touchscreens at various exhibits, connected to Remote Units with video and serial cables CAT5 Dual-Access ServSwitch cables KVM/Serial CPU Cables Extender Local (EHN051 or EHN282) (ACU1006DSRA) Serial Extension Cables* (EDN12H-MF) CPUs that control exhibits and respond to touchscreen Extension input...
  • Page 89 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Purchasing’s Accounting’s Remote Unit and Remote Unit and monitor, keyboard, monitor, keyboard, and mouse and mouse CAT5 interconnect cable CPU racks (rear view) Accounting servers Purchasing Bundled sets of KVM-extension servers cables (EHN230) Credit &...
  • Page 90 CHAPTER 7: Operation Credit and Collection’s Remote Unit and monitor, keyboard, and mouse CAT5 interconnect cables MIS’s Remote Units CAT5 interconnect cables KVM- extension cables (EHN230) “Master” regular ServSwitch ServSwitch-to- ServSwitch User Expansion Cable Cables (EHN283) (EHN284) MIS’s monitor, keyboard, and mouse 19"...
  • Page 91 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS User stations with dual monitors or dual-page/dual-screen monitors ACU1006MRA Remote Hub ACU1006RA Local Hub VGA Video- Extension Extension Cables Cables (EHN230) (EHN230) CPUs with dual video heads (two video outputs) Figure 7-4. Using the Rackmount Extender with a Remote Hub to carry dual-head video from several CPUs.
  • Page 92 CHAPTER 7: Operation KV2040-R2 ServSwitch Multi EXP (plugs into (KV160A-R2) attached to CPU Card) port #6 on the Remote ACU1006MRVA Remote Hub ACU1006VRA Local Hub KVM-extension cable (EHN230) CPU attached to port #6 on Serial extension the Local Hub cable (EDN12H-MF) and audio extension cables (EJ110-0010) Other...

  • Page 93: Troubleshooting

    ServSwitch™ Brand CAT5 KVM Extender, and suggests possible remedies. If the recommended actions don’t help, if you don’t see your problem here, or if your problem keeps recurring, call Black Box Technical Support as directed in Section 8.3. 8.1.1 K EYBOARD One of the PCs boots correctly with no error messages but the keyboard does not work at all.

  • Page 94: Mouse

    CHAPTER 8: Troubleshooting Connecting a keyboard to a Remote has an adverse effect on the remote video. Try using a newer keyboard. (Some older keyboards require too high a current for Remotes to properly drive the video signal.) I’m not using any keyboards, but the Extender doesn’t work at all. See Section 8.1.7.

  • Page 95: Both Keyboard And Mouse

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 4. Reboot the PC. The mouse is behaving erratically. 1. Reset the keyboard and mouse as described in Section 7.3.1. 2. Issue the Null Mouse command up to three times (see Section 7.3.2). 3.

  • Page 96: Serial Device (Kvm/Serial And Kvm/Serial/Audio Extenders Only)

    In order to operate correctly, some UNIX workstations need to see the DCD signal from the serial device, but the Extender doesn’t carry DCD. Call Black Box Technical Support if you’ve ruled out the other possibilities and suspect that this might be your problem.
  • Page 97 9600 or 19,200 bps (see Section 5.4); it can’t adapt to on- the-fly data-rate changes. Please call Black Box Technical Support; even if we aren’t able to provide a fix for you, we would like to know which tablet models are...

  • Page 98: Audio Devices (Kvm/Serial/Audio Extenders Only)

    CHAPTER 8: Troubleshooting 8.1.5 A (KVM/S UDIO EVICES ERIAL UDIO XTENDERS Sound doesn’t seem to get through from the local site to the remote site or vice versa. 1. Check the audio cables, including those attached to your speakers. Are they intact along their length and securely connected at both ends? Are all cables running correctly from “audio out”...
  • Page 99 Also, don’t route your interconnect cable anywhere near power lines or other powerful sources of interference such as generators, motors, or fluorescent lights. If this is a persistent problem, please discuss it with Black Box Technical Support. I only need video, serial, or audio extension—not keyboard or mouse control—but I can’t get a picture.

  • Page 100: Power

    I get black & white instead of color video. The affected CPU probably needs to see monitor ID in order to boot into the correct video mode. Please contact Black Box Technical Support. Microsoft Windows 3.x, 95, 98, or 2000, Windows Me, Windows NT, or Windows XP will only boot into a low-resolution graphics mode.

  • Page 101: General Questions About The Extender

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS 8.2 General Questions About the Extender Is it possible to use an interconnection cable longer than 300 meters (985 feet)? With the full-size (non-Micro) Remotes, the Rackmount Extender will produce acceptable results with SVGA resolutions at the maximum cable length of 300 m (985 ft.).
  • Page 102 CHAPTER 8: Troubleshooting When using UTP, what’s the best way to make sure that the system does not suffer from any interference? The Rackmount Extender is designed to withstand high levels of interference while driving signals over long stretches of UTP. To further reduce the potential for interference, consider taking these actions: a) Make sure that the Extender’s Remotes;...

  • Page 103: Calling Black Box

    • If you are shipping the unit for repair, please include all parts of its external power supply. If you are returning the unit, please include everything you received with it. Before you ship the unit back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

  • Page 104: Appendix A: Twisted-Pair Cable Pinning/Pairing

    White/Green is on Pin 7, Green/White on Pin 8, White/Brown on Pin 3, and Brown/White on Pin 6. The Extender has been tested with all major makes of CAT5 cable including Black Box, Berk-Tek™, Mohawk ® , and AT&T ®...

  • Page 105: Appendix B: Rackmounting Remotes

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Appendix B: Rackmounting Remotes If you’d like to mount any of your Rackmount ServSwitch™ Brand CAT5 KVM Extender system’s Remote Hubs in a 19" rack, use the two included brackets. If you’d like to mount any of your full-size (non-Micro) Remote Units in a 19"...
  • Page 106 APPENDIX B: Rackmounting Remotes Figure B-2. Mounting the bracketed Remote Hub (top) or Remote Unit (bottom).

  • Page 107: Appendix C: Setting Your Kvm/Serial Extender System To 1200 Bps

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Appendix C: Setting Your KVM/Serial Extender System to 1200 bps NOTE This procedure is intended primarily to meet the needs of customers with industrial trackballs and other 1200-bps serial peripherals whose output can’t be converted to PS/2 mouse format. We do not recommend using this procedure to connect standard serial mice;...
  • Page 108 APPENDIX C: Setting Your KVM/Serial Extender System to 1200 bps Flow-Control Jumpers Data-Rate Jumper (“Baud”) Figure C-1. The serial daughtercard and its controls. 4. Set the flow-control jumpers in both the Local Hub and the Remote Unit to the “RTS/CTS across link” setting (jumpers vertically linking the upper pairs of posts), as shown in Figure C-2.

  • Page 109: Appendix D: Keyboard-Command Summary

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Appendix D: Keyboard-Command Summary Here is a brief list of the keyboard commands you can use to control your Rackmount ServSwitch™ Brand CAT5 KVM Extender. For detailed descriptions of the commands and the effects they have on the system (including their effects on the keyboard LEDs), refer to Section 7.3.
  • Page 110 APPENDIX D: Keyboard-Command Summary Single-Access KVM Local Hub (ACU1006RA, ACU1012RA) linked to a Switching Remote Unit (ACUREMSW); also, KVM/Serial/Audio (ACU1006VRA) systems Function: Keyboard command/activity: Take control of local CPU Press any key on keyboard or move mouse. Reset keyboard and mouse Press and release {hotkey*}, then press and release keypad’s up-arrow (number [8]) key.

  • Page 111: Appendix E: Distinguishing Features And Compatibility

    RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS Appendix E: Distinguishing Features and Compatibility This first table lists the various models of the ServSwitch™ Brand CAT5 KVM Local Hub and indicates the number of ports they have; whether they’re Single- or Dual- Access;...
  • Page 112 APPENDIX E: Distinguishing Features and Compatibility This second table lists the various models of the ServSwitch™ Brand CAT5 KVM Remote and indicates their chassis size/style; whether they support serial devices (S), audio devices (A), or a switched remote CPU (C)—a check mark means “yes,” no check mark means “no”;...
  • Page 113 RACKMOUNT SERVSWITCH™ BRAND CAT5 KVM EXTENDER LOCAL HUBS DISCLAIMERS While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein.
  • Page 114 NOTES...
  • Page 115 NOTES...
  • Page 116 Customer Support Information: FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com © Copyright 2001. Black Box Corporation. All rights reserved.

This manual is also suitable for:

Servswitch acu1006dsraServswitch acu1006draServswitch acu1006dvraServswitch acu1006sraServswitch acu1006vraServswitch acu1012ra

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