24-Hour Customer Care Benefits - Thor Motor Coach 2009 Mandalay Owner's Manual

GENERAL INFORMATION

24-Hour Customer Care Benefits

• Simply show your Thor Industries Customer Care Card for payment of covered
benefits with no out-of-pocket expense throughout the U.S. and Canada. (Includes
one additional family car!)
• Toll-free nationwide service appointment assistance, the "no-hassle" way of getting a
warranty service appointment when and where you travel. We make an appointment
for you, give you directions and the time that fits your schedule the best. Want an
appointment in a town you'll be visiting next week? Not a problem. We're a toll-free
call away!
• $2000 trip interruption coverage to pay for food, lodging, car rental or even airline
tickets.
• Emergency Message Center
• Warranty service assistance at qualified service agencies throughout North America.
A simple phone call gives you expert direction on where the closest, qualified service
agency is located.
• 24-hour toll-free technician hotline for operation assistance and service support.
• Free custom trip routing and full color map service delivered to your door! Make your
next trip more enjoyable with these easy to follow maps, travel tips, places to see and
much more.
• Unlimited towing to the closest qualified service facility.
• Jump starts.
• Tire changes.
• Fuel delivery.
• Lock-out service.
• Dispatch of on-site mechanical service in the event of a breakdown.
For further details and instructions on how to access your Customer Care Benefits, please refer
to your Comprehensive Member Benefit Guide which you will receive in the mail within 30 days
from the date your registration card is received by Mandalay Luxury Division, or call
888-890-1738. You may continue your Thor Industries Customer Care Benefits in following
years at a special discount rate, as a continued benefit of the Thor Customer Satisfaction
Program.
NOTE: The Customer Care Roadside Assistance Program is not available on rental vehicles or
lease back vehicles.
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