Troubleshooting; Service Information - Viking Range 5 Series Use & Care Manual

Troubleshooting

Number of Flashes Cause
2 Error in knob input
3 Error in flash summary check
4 Error in program
5 Error in communication
6 Error on filter board
7 Error in supply voltage
8 Error in component or
communication
9 Error in Temperature Sensing
Material Compatibility Detector
If the pan's material or its dimensions are not suitable, the pan
indicator will flash and the unit will not cycle on.
Small Object Detector
The induction range will not recognize any object or utensil smaller
than 2 inches in diameter. For best results, use pans that are between
5" (13 cm) and 12" (31 cm) in diameter.
Problem Possible Cause and/or Remedy
Range will not function. Range is not connected to electrical power:
Have electrician check power circuit breaker,
wiring, and fuses.
Oven does not operate in Door is not shut tight enough for automatic
self-clean. door latch to lock.
Oven is not clean after self- Temperature control knob not rotated all the
clean cycle. way past clean until it stops.
Broil does not work. Temperature control knob is rotated too far
past broil position.
Door will not open. Oven is still in self-clean mode. If oven is
hot, door latch will release when safe
temperature is reached.
Oven light will not work. Light bulb is burned out.
Range is not connected to power.
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Remedy
Contact Service
Contact Service
Contact Service
Contact Service
Contact Service
Contact Service
Contact Service
Contact Service

Service Information

If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range Corporation at
1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will
need it if service is ever required. The model and
serial number can be found by either tilting range
back or using a mirror to look underneath on the
front edge of the bottom base. A duplicate label is
located on the back side of the range.
Model no. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Serial no. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Date of purchase _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Date installed _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Dealer's name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If service requires installation of parts, use only authorized parts to
insure protection under the warranty.
Keep this manual for future reference.
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