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Troubleshooting
The scent in the room is too strong or too weak.
If the scent is too weak, first make sure that Air/Q is not positioned near an open
window or door so that all its scent is blowing out of the room. Reposition Air/Q as
far away as possible from open windows or doors.
Adjust Fragrance Release Rate using the + /– buttons. In general, adjustments
should be made in 10% increments. So if the original setting is 20, 10% is 2.
Move it up or down by 2. With settings less than 10, move up or down by 1.
Whenever changing a setting, allow at least 15 minutes to rebalance before
checking the scent level again.
If you cannot detect the scent, check to make sure the cartridge is not empty.
The appliance is not turning ON.
Make sure the power cord is properly plugged in to both the Air/Q
and the
™
electrical outlet (plugged in at both ends).
Make sure the Dial is set to 24/7 or you have programmed Air/Q for automatic
operation and set the Dial to Program.
Make sure the cover is firmly in place.
Make sure the appliance is placed on a flat surface. There is a safety button on the
bottom of the Air/Q that disengages the pump should Air/Q be tipped over or not
on a level flat surface.
Press the POWER button to illuminate the blue light. Once the cover is replaced
over the Air/Q, the appliance should turn on.
If the blue light does not illuminate, turn the scent control up to 50 and turn it on
again. Place a finger on the appliance. If you cannot detect the slight vibration of the
internal compressor, maintenance may be required. Call Prolitec Product Safety and
Support toll-free at 1-866-387-4333 or go to www.airq.com.
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