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troubleshooting guide
Problem
The hand blender will not
operate
Hand blender starts to
slow or labour during
processing.
Excessive splashing
during processing
Masher paddle will not
remove from masher
assembly
Power handle gets hot
during operation.
The mixture is not
blending.
Cause
No Power
Hand Blender not
assembled correctly
Speed selected too low
Recommended operating
time exceeded.
Speed selected too high.
Container, bowl or pan
too shallow or too small
for ingredients being
processed.
Masher collar not
connected to masher
shaft.
The unit may have been
used for an extended
period of time.
The speed of the unit
may not be appropriate
for the ingredients being
blended.
11
Solution
Check hand blender
plugged in.
Check attachments
securely locked to power
handle.
Increase speed
Do not operate the hand
blender for longer than 50
seconds in any 4 minute
period for heavy mixture
or the whisk and
frother/foaming tool for 3
minutes in any 10 minute
period.
Select a lower speed
initially and increase as
the mixture thickens.
Select an appropriate
sized container. Place the
blades into the food
before switching on.
Ensure that masher collar
is connected to masher
shaft.
Allow the unit to cool fully
before using again.
Gradually increase the
speed and blend until
desired result achieved.
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