DuraLabel 9000 User Manual
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DuraLabel 9000 User Manual

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9000
USER GUIDE
800.788.5572
DuraLabel.com

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Summary of Contents for DuraLabel 9000

  • Page 1 9000 USER GUIDE 800.788.5572 DuraLabel.com...

  • Page 2: Minimum System Requirements

    DuraLabel supplies and the DuraLabel 9000 printer have been optimized for ® compatibility and print quality. Use only DuraLabel supplies from Graphic Products with your DuraLabel 9000 printer. Copyright Information No part of this guide, including the products and software described in it, may be...
  • Page 3 Congratulations on the purchase of your DuraLabel 9000 thermal transfer printer. This guide will have you printing professional-quality labels and signs in no time! Call us at 800.788.5572 with any questions about your DuraLabel 9000 printer. We’re here to help with all your label and sign-making needs.

  • Page 4: Table Of Contents

    Contents 1. Warranties 5-Year DuraLabel Printer Warranty 1.1.1 Repairs 1.1.2 Batteries 1.1.3 Warranty Details 5-Year DuraLabel Premium Vinyl Warranty 2. Loading the Printer Printer Parts Supplies Loading Vinyl Supply Printer Ribbon Parts Loading Ribbon 3. Connecting the Printer Inserting the Installation CD...
  • Page 5 Printer Cuts Labels Off-Center or into the Next Label 10.11 Wrinkles Appear on Half of Label 11. Specifications 11.1 Printer 11.2 Indicators and Buttons 11.3 Communication Interface 11.4 Power Requirements 11.5 Environment 11.6 Label Supply 11.7 Ribbon Supply 11.8 Printer Body Contents | DuraLabel.com | 800.788.5572...

  • Page 6: Warranties

    The optional battery packs for the DuraLabel Toro and Lobo portable systems are warrantied for three years from the date of purchase. The battery for the DuraLabel 2000 PLUS system is warrantied for one year from the date of purchase.

  • Page 7: 5-Year Duralabel Premium Vinyl Warranty

    (5) years. Within five years of purchase and after proper application, Graphic Products will replace labels made with DuraLabel Premium Vinyl which become unreadable or fail to maintain adhesion with the labeled surface. In such instance, Graphic Products, Inc. will provide a one-time replacement roll of the same supply.

  • Page 8: Loading The Printer

    2. Loading the Printer DuraLabel ribbon and vinyl supplies have been optimized for compatibility and print quality. Only authorized DuraLabel supplies from Graphic Products will print correctly in the DuraLabel 9000 printer. An instructional video demonstrating how to load DuraLabel ribbon and supplies is included on your installation CD.

  • Page 9: Supplies

    LOADING THE PRINTER Supplies The DuraLabel 9000 ribbon and other media have been optimized for compatibility and print quality. Only authorized supplies from Graphic Products will print correctly in the DuraLabel 9000. Loading Vinyl Supply IMPORTANT! Always turn the printer OFF when loading supplies. Always wait at least 5 seconds before turning power back ON.
  • Page 10 Loaded supply and outside supply guide placed on supply bar Supply Guides Print Head Mechanism Adjustable Media Adju Platen Roller R olle e r er Guides (white) Guid Supply Bar Media Guide Bar Loaded vinyl supply moving right to left. | 2.3 Loading Vinyl Supply DuraLabel.com | 800.788.5572...
  • Page 11 Move the adjustable media guides to fit the width of the label supply, securing the label supply in place. Adjustable Media Guides (white) Adjustable media guides tted to width of vinyl supply Guide tted correctly Guide not tted correctly 2.3 Loading Vinyl Supply | DuraLabel.com | 800.788.5572...

  • Page 12: Printer Ribbon Parts

    LOADING THE PRINTER Printer Ribbon Parts A. Ribbon Rewind Spindle (front) B. Ribbon Guides C. Ribbon Sensor (black) D. Print Head Release Lever (green) E. Print Head Mechanism F. Ribbon Spindle (back) | 2.4 Printer Ribbon Parts DuraLabel.com | 800.788.5572...

  • Page 13: Loading Ribbon

    Empty supply core applied to front ribbon rewind spindle Ribbon supply being placed on ribbon spindle Loaded ribbon supply on ribbon spindle 2.5 Loading Ribbon | DuraLabel.com | 800.788.5572...
  • Page 14 Roll the ribbon rewind spindle clockwise a few times toward the back of the printer to tighten the ribbon and remove flaws and fingerprints. Ribbon being taped to front of supply core Ribbon supply tightened | 2.5 Loading Ribbon DuraLabel.com | 800.788.5572...
  • Page 15 Press down to close, with a hand on each side of the print head mechanism. Print Head Mechanism Print Head Release Lever Closed print head mechanism NOTE: Make sure the print head release lever latches closed. Close the printer cover. Turn the printer ON. 2.5 Loading Ribbon | DuraLabel.com | 800.788.5572...

  • Page 16: Connecting The Printer

    3. Connecting the Printer Connect the power supply from the DuraLabel 9000 printer to an electrical outlet. Connect the USB or parallel cable from the DuraLabel 9000 to your PC and power ON the printer. Inserting the Installation CD Before inserting the installation CD, refer to the instructions for the type of cable you’re using.
  • Page 17 CONNECTING THE PRINTER Select DuraLabel 9000 and click Next on the DuraLabel Driver Selection window that appears. Choose the install location and click Install on the Choose Install Location window that appears. An Installing window shows installation progress. Selecting a DuraLabel Driver...

  • Page 18: Using A Parallel Cable

    A Driver Wizard Completed Successfully window appears, confirming the printer driver installation was completed successfully. Now click Close. The previous window closes and a Completing the DuraLabel Driver Setup Wizard window appears. Click Finish to complete the new driver installation.
  • Page 19 CONNECTING THE PRINTER Select DuraLabel 9000 and click Next on the DuraLabel Driver Selection window that appears. Windows Printer Driver License Agreement Selecting a DuraLabel Driver Choose the install location and click Install on the Choose Install Location window that appears. An Installing window shows installation progress.
  • Page 20 Click Status Close. The previous window closes and a Completing the DuraLabel Driver Setup Wizard window appears. Click Finish to complete the new driver installation. Completing the Seagull Driver Wizard Click Finish on the Completing the Driver Wizard Completed Successfully DuraLabel Driver Setup Wizard window.

  • Page 21: Upgrading A Driver

    Next. Review the list provided, then click Finish. Click Restart. The new DuraLabel 9000 printer driver may now be installed. NOTE: If upgrading from an older driver, you may need to restart your computer during installation of the new driver.

  • Page 22: Configuring Printer Drivers

    *NOTE: If you do not nd Devices and Printers in your Start menu, you can access it in your Control Panel. Right-click the Graphic Products DuraLabel 9000 icon and select Printing preferences. A Printing Preferences dialog box appears. Click the Page Setup tab and select Landscape or Portrait, depending on your label’s orientation.

  • Page 23: Die-Cut Label Printing Instructions

    C. Select Sensor. D. Select Calibration. E. Select Gap Mode. F. Select Automatic. G. The printer will begin to feed supply as it calibrates. H. Follow directions in Section 4.2.2, Driver Settings. 4.2 Die-Cut Label Printing Instructions | DuraLabel.com | 800.788.5572...

  • Page 24: Driver Settings

    MEDIA SENSOR ADJUSTMENT FOR DIE-CUT LABELS WITH HEADERS For optimum printing on die-cut labels, the media sensor needs to be adjusted either to the right or left. Media Sensor DuraLabel 9000 adjustable media sensor | 4.2 Die-Cut Label Printing Instructions DuraLabel.com | 800.788.5572...

  • Page 25: Media Sensor Adjustment For Rtk Color Bar Die-Cut Labels

    Slide the media sensor until its end is located over the blank white printable area. Correct: End of media sensor centered over RTK color bar label printable area 4.2 Die-Cut Label Printing Instructions | DuraLabel.com | 800.788.5572...

  • Page 26: B Mark Label Printing Instructions

    Preferences dialog box Stock tab. The 0 default setting works best for most label supply. If the printer does not cut a B Mark label accurately, adjust Feed Offset up or down. | 4.3 B Mark Label Printing Instructions DuraLabel.com | 800.788.5572...

  • Page 27: Adjusting The B Mark Media Sensor

    Speed drop-down menu. A 2” per-second setting is recommended. Printing Preferences dialog box, with Printing Preferences dialog box, with Occurrence set to “After Speci ed Options tab chosen Interval” on the Stock tab 4.5 Adjusting Print Speed | DuraLabel.com | 800.788.5572...

  • Page 28: Adjusting Darkness

    When satisfied with all your settings, click Apply, then OK. Your driver is now set up and ready to create labels. NOTE: You may need to change print settings to optimize the DuraLabel 9000 for printing with some ribbons and specialty supply. Higher speeds generally require higher darkness.

  • Page 29: Installing Labeling Software

    NFPA Diamond, RTK, GHS and custom labels, quickly and easily. To install, from the DuraLabel 9000 startup screen, click on DuraSuite Label Software and follow the directions that appear. Refer to the DuraSuite Labeling Software User Guide for additional information.

  • Page 30: Label Creation

    The information in this section assumes your printer has been properly installed and is connected in the online mode. Label Creation with Your Word Processor DuraLabel 9000 printers operate off a standard Windows driver that allows access to a wide variety of software packages. 6.1.1...

  • Page 31: Setting Up A Microsoft Word Document

    Either the Width or Height should match the width of supply loaded in your printe Page Setup dialog box, with Margins Page Setup dialog box, with Paper tab selected tab selected 6.1 Label Creation with Your Word Processor | DuraLabel.com | 800.788.5572...

  • Page 32: Label Design

    Text boxes can be resized proportionately by holding down the Shift Key while dragging a corner box (handlebar). This text box is being enlarged by dragging a corner handlebar while pressing the Shift Key. | 7.1 Text Boxes DuraLabel.com | 800.788.5572...

  • Page 33: Positioning Text Boxes

    NOTE: Graphic Products provides you with industrial safety symbols in the DL9000 Templates and Symbols folder on your DuraLabel 9000 CD. Run the CD, then click on Templates & Symbols on the DuraLabel 9000 Startup Screen that opens. You can store the Templates and Symbols folder in any convenient location on your computer.

  • Page 34: Merging Information, Sequencing Labels

    Start by opening an Excel document, placing column headers in the first row (Fig. 1). For this example we use Part Numbers and Descriptions (Fig. 2). FIGURE 1 Blank Excel document FIGURE 2 Excel document with headers | 7.3 Merging Information, Sequencing Labels DuraLabel.com | 800.788.5572...
  • Page 35 Consider placing it in a folder with other project documents. Close your Excel document after naming and saving it. You’ll come back to it shortly. 7.3 Merging Information, Sequencing Labels | DuraLabel.com | 800.788.5572...
  • Page 36 (Fig. 12). FIGURE 11 Bottom half of the Insert Merge Field button selected, with column header names displayed. FIGURE 12 Word document ready to receive data from Excel Column A. | 7.3 Merging Information, Sequencing Labels DuraLabel.com | 800.788.5572...
  • Page 37 FIGURE 17 Click Print Documents from the Finish & Merge drop-down menu to start the process of FIGURE 18 Select printing sequenced labels. labels for printing from the Merge to Printer window. 7.3 Merging Information, Sequencing Labels | DuraLabel.com | 800.788.5572...
  • Page 38 LABEL DESIGN Select a DuraLabel Printer from the Print dialog box that appears (Fig. 19). FIGURE 19 Select the DuraLabel Printer you want to print your sequenced labels with from the Print dialog box. If you would like to save a separate completed merged document containing every page in a single file, select the Auto Check for Errors button under the “Mailings”...

  • Page 39: Configuring Ethernet Card

    Setting an Ethernet Port using the Diagnostic Tool Use the following steps to set a port with the diagnostic tool: Open My Computer, then right-click on the DuraLabel 9000 disk icon and select Open. Double-click on the DiagTool_128.exe to run the tool.
  • Page 40 Installing Window Driver Install Location Window Selecting a DuraLabel Driver Select DuraLabel 9000 and click Next on the DuraLabel Driver Selection window that appears. Choose the install location and click Install on the Choose Install Location window that appears. An Installing window shows installation progress.
  • Page 41 Finish if the information is correct. If it isn’t correct, revise the selections made in previous steps and click Finish when the window’s information is accurate. Completing the Seagull Driver Wizard Window 8.2 Installing a Driver for the Ethernet Port | DuraLabel.com | 800.788.5572...

  • Page 42: Manually Configuring The Ip Address

    A Driver Wizard Completed Successfully window appears, confirming the printer driver installaton was completed successfully. Click Close. The previous window closes and a Completing the DuraLabel Driver Setup Wizard window appears. Click Finish to complete the new driver installation. Driver Wizard Completed Successfully...

  • Page 43: Cleaning And General Maintenance

    Run the swab back and forth across the print head several times to remove any built-up adhesive, ribbon residue or dust particles. Clean the front and underside of the print head. The entire outlined area should be cleaned. 9.1 Print Head | DuraLabel.com | 800.788.5572...

  • Page 44: Cutter

    CLEANING AND GENERAL MAINTENANCE Cutter Open the DuraLabel 9000 cover. Rewind any loaded supply away from the cutting mechansim. Using a magnetic screwdriver, remove the two recessed screws on Remove the recessed screws, shown inside the circles. the front of the cutting mechanism.

  • Page 45: Platen Roller

    Give the platen roller a couple minutes to dry, then reload your ribbon and supply. Your DuraLabel 9000 is now cleaned and ready to use. NOTE: To maintain optimal performance, the DuraLabel 9000 printer should be cleaned after every two rolls of supply. The print head, cutter mechanism and platen roller should be cleaned with alcohol swabs to remove buildup of adhesive, dust and other substances.

  • Page 46: Troubleshooting

    (see Section 4.5, Adjusting Print Speed). 10.4 Solid Printed Line Appears Across Entire Label Possible Cause: Print head is damaged. Solution: Contact customer service at 800.788.5572. Bad print head | 10.1 Speckles Appear Throughout Label DuraLabel.com | 800.788.5572...

  • Page 47: Unprinted Horizontal Lines Appear

    Solution: Follow these steps: Save the template you’re using and close any labeling program. Open Devices and Printers in your Start menu. Right-click on the Graphic Products DuraLabel 9000 icon and select Printing Preferences. Select the Stock tab. Set Type to Continuous.

  • Page 48: Receive A "No Ribbon" Error Message

    Initialize one more time to initialize the printer. Recalibrate per instructions in Section 4.2.1 for die-cut label supply, or Section 4.3.1 for B Mark label supply. Call Graphic Products if printing issue persists. | 10.8 Receive a “No Ribbon” Error Message DuraLabel.com | 800.788.5572...

  • Page 49: Printer Cuts Labels Off-Center Or Into The Next Label

    Possible Cause: The ribbon wrinkles due to uneven print head pressure. Solution: Set the adjustable pressure knobs. Increasing the pressure sometimes helps reduce unprinted specks, as well. Ribbon wrinkled 10.11 Wrinkles Appear on Half of Label | DuraLabel.com | 800.788.5572...
  • Page 50 Press down on the adjacent left adjustable pressure knob while turning it clockwise to the same pressure setting as the far-left pressure knob. NOTE: You may need to experiment to determine best setting, based on type of label or sign. | 10.11 Wrinkles Appear on Half of Label DuraLabel.com | 800.788.5572...
  • Page 51 (see Fig. 4). Press down on the adjacent right adjustable pressure knob while turning it clockwise to the same pressure setting as the far-right pressure knob. Right adjustable pressure knobs 10.11 Wrinkles Appear on Half of Label | DuraLabel.com | 800.788.5572...

  • Page 52: Specifications

    Storage Temperature: -4º F – 122º F (-18º C – 50º C) Storage Humidity: 5% – 90% non-condensing Ventilation: Free air movement 11.6 Label Supply Type: Continuous, B Mark and Die-Cut Width: 4" – 9" Gap Height: 0.12" B Mark Height: 0.12" | 11.1 Printer DuraLabel.com | 800.788.5572...

  • Page 53: Ribbon Supply

    Ribbon Supply Type: Wax, Wax/Resin, Resin Capacity: 984' with 1" core 11.8 Printer Body Dimensions: 18.5" W x 21.65" D x 13" H For more specifications, please call 800.788.5572 to speak with a representative. 11.8 Printer Body | DuraLabel.com | 800.788.5572...
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  • Page 56 800.788.5572 | DuraLabel.com © 2009, 2015 Graphic Products, Inc. All Rights Reserved 02/17/15...

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