Troubleshooting - Sage the Scraper Mixer Pro BEM800UK Instruction Booklet

tRoUBLESHootINg

Motor head safety cut-off
The mixer is equipped with a motor head
safety cut-off. If the mixer head is lifted up at
any time while the mixer motor is switched
on, the safety cut-off will automatically
switch the motor off and set the mixer into
standby mode.
To restart the motor within 5 minutes, lower
the mixer head into the horizontal (closed)
position, and turn the dial away then back to
the required speed setting. This will resume
mixing and the timer will resume counting.
To restart the motor after 5 minutes or more,
lower the mixer head and turn the dial to
OFF then back to the required speed. The
timer will start from 0.
To turn the mixer off (instead of restarting),
turn the dial to OFF, and unplug from the
wall.
Electronic protection cut-off
(current overload)
The mixer is equipped with an electric
protection cut-off and will automatically
stop operating if the motor is stalled or
overloaded. This is normally a result of
excessive ingredients being processed at
one time. Should the mixer go into this
mode, the LED indicator band will flash and
the error message "E1" will flash on the LCD
screen and the buzzer will "beep" 3 times.
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If this error occurs, turn the speed control
dial to the OFF position, switch the
appliance off at the power outlet and unplug
the cord. Remove some of the ingredients in
the mixing bowl and then restart the mixer.
thermo protection cut-off
(temperature overload)
The mixer is equipped with a self-resetting
safety device which safeguards against
overheating the motor with excessive
loads. If overheating occurs, the mixer will
automatically activate the overheating
protection device and the motor will switch
itself off. Should the mixer go into this
mode, the LED indicator band will flash and
the error message "E2" will flash on the LCD
screen and the buzzer will "beep" 3 times.
If this error occurs, turn the speed control
dial to the 'OFF' position, switch the
appliance off at the power outlet and unplug
the cord. Wait at least 15 minutes before
restarting the mixer.
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pRoBLEM EaSy SoLUtIoN
Machine will • Always ensure the speed control dial is in the OFF position
before start.
not work when
switched oN
• The temperature overload protection (thermo cut-off) device
has not been activated automatically, allow more time for the
motor to cool down.
Cannot set the • Always ensure the speed control dial is in the OFF position
before trying to set the count-down time.
time on the
count-down timer
Mixer suddenly • The mixer has been stressed by overloading or stalling. The
mixer will automatically activate the overload protection
switches off during
button and the unit will switch itself off. If this happens,
mixing
switch the mixer off at the outlet and unplug it for at least 15
minutes. The overload protection device will reset, and the
mixer will be ready to use again when it powers back into
standby mode.
"E1" error message • The mixer will automatically stop operating if the motor is
stalled. If this occurs, the 'E1' error message will flash on the
is flashing on the
count-up/down timer display. This is an electronic safety
count-up/down
feature. This is normally a result of too much ingredients
timer display
being processed at one time. Try removing some of the
ingredients from the bowl. To continue mixing, turn the speed
control dial to the off position and unplug the mixer from the
power outlet. Then plug the mixer into the power outlet and
use as normal.
"E2" error message • This may indicate that the motor has been stressed by
is flashing on the overheating with excessive load. The mixer is fitted with a self-
resetting safety device which safeguards against overheating
count-up/down
on the motor with excessive loads. If overheating occurs, the
timer display
mixer will automatically activate the overheating protection
device and the motor will switch itself off. When the
overheating protection is activated, unplug the mixer from the
power outlet for at least 15 minutes to allow the unit to cool.
Turn the speed control dial to the OFF position then plug the
mixer into the power outlet and use as normal.
Noise is heard • When ingredients are in the mixing bowl, the scraper beater
when scraper may make a slight noise as it scrapes the sides and bottom
of the bowl. This is normal and should not cause concern. Do
beater is mixing
not turn the mixer on with the scraper beater in place if the
mixing bowl is empty. This will cause the scraper beater to
make a loud noise as it scrapes the bowl.
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