Troubleshooting - Sage the Smart Grill Pro SGR840 Instruction Book

NOTE
• Do not use abrasive cleansers or metal scouring pads on any of the
interior or exterior surfaces of the grill. These will scratch the surfaces and
damage the non-stick coating on the cooking plates.
• The underside of the cooking plate may discolour over time and can form
a layer of corrosion. This is normal. Any discolouration that may occur to
either side of the cooking plate will only detract from the appearance of
the plate and will not affect the cooking performance.
• To remove discolouration or corrosion, use a non-abrasive plastic
scouring pad or nylon washing brush. Rinse and dry thoroughly.
• Ensure the round pad on the underside of the plate is clean.

TROUBLESHOOTING

ERROR MODES
Er1 - Cooking Plates are
inserted incorrectly.
Er2 - Probe temperature
has exceeded 180°C.
Er3 - Overheat Protection.
8
STORAGE
1. Ensure the grill is turned OFF by turning the PLATE TEMP dial to the
OFF position. The grill is OFF when the LCD screen displays OFF.
Remove the power plug from the wall outlet.
2. Allow the grill, cooking plates and drip tray to cool completely.
3. Ensure the grill, cooking plates and drip tray are clean and dry.
4. Ensure the drip tray is correctly re-inserted into the grill.
5. Ensure the cooking plates are correctly re-inserted and securely locked
into position.
6. Ensure the cooking plates are locked together by sliding the adjustable
height control away from you, into the LOCK position.
7. Wrap the probe cord around the PROBE STORAGE on the right side
of the grill, then locate the probe into the recess on the face of the
PROBE STORAGE.
8. Store on a flat, dry, level surface. Alternatively, the grill may be stored
in an upright position.
SOLUTIONS
When the LCD screen displays 'Er1' error mode:
1. Ensure the cooking plates are correctly and securely inserted into
position.
2. The LCD screen should no longer display 'Er1' error Mode.
3. If the problem continues, contact Sage Customer Service.
When the LCD screen displays 'Er2' error mode:
1. Unplug the grill from the wall outlet.
2. Ensure the probe is not contacting the heating plates.
3. Allow probe to cool.
4. Re-insert the plug into the wall outlet.
5. The LCD screen should no longer display 'Er2' error Mode.
When the LCD screen displays 'Er3' error mode:
1. Unplug the grill from the wall outlet.
2. Ensure the grill is completely cool.
3. Re-insert the plug into the wall outlet.
4. The LCD screen should no longer display 'Er3' error Mode.
If any of the problems continues, call Sage Customer Service.