Return Material Authorization Procedure - Dantherm iA/C T Series Information Manual

iA/C T-Series Installation, Operating & Maintenance Manual

8 RETURN MATERIAL AUTHORIZATION PROCEDURE

In the unlikely event of unit failure the following return procedure shall be adopted.

All product returns require a Return Material Authorization number regardless of reason.

The customer is required to contact the Quality Department at Dantherm Inc. in Spartanburg, SC at
+1 864 595 9800 to obtain a RMA number.

The following information must be provided prior to a RMA number being issued:

Dantherm Inc. part number(s) of product to be returned.

Dantherm Inc. serial number(s) of product to be returned.

Number of units requested to be returned.

Reason for return.

Contact name, phone and fax number.

Date of product receipt.

Invoice number and purchase order number covering the unit(s).

The customer is responsible for suitably packaging the unit(s) securely, ideally in the original packaging,
marking all cartons with the RMA number and shipping them prepaid to the designated site specified by
Dantherm Inc.
IN NO EVENT SHALL DANTHERM INC. ACCEPT ANY SHIPMENT WHICH DOES NOT
REMOVE THE EMERGENCY HOSE AND ADAPTER FROM THE BOTTOM OF THE UNITS
PRIOR TO DISMANTLING THE AIR CONDITIONER AND RESTING IT ON THE GROUND.
AC-10 iAC 10K 12K Manual Rev D
COMPLY WITH THE ABOVE PROCEDURES.
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