US Robotics Courier V.Everything Getting Started Manual page 93

To enable U.S. Robotics to respond to your inquiry as efficiently and effectively
as possible, please have available as much of the following general and product-
specific information as possible before calling for support.
General Information
√
Serial number and part number
(both are contained within the barcode affixed to the unit)
√
Product model name and number
√
Detailed, specific questions
Product-Specific Information
√
Applicable error messages
√
Add-on boards or hardware
√
Third-party hardware or software
√
Operating system type and revision level
Telephone Support Options
Customers who require telephone support beyond 90 days from the purchase
date will be referred to a U.S. Robotics sales representative to establish a service
contract, if desired.
Software/Firmware Updates
Warranty
For 90 days, effective upon product purchase, you will have access to U.S.
Robotics' Systems Software/Firmware Updates from the U.S. Robotics'
Network Systems Division web site: http:// totalservice.usr.com
Software/Firmware Update Options
Customers who require Software/Firmware updates beyond 90 days from the
purchase date will be referred to a U.S. Robotics sales representative to establish
a service contract, if desired.
Hardware Support
Warranty
During the applicable Limited Warranty period, if U.S. Robotics determines
your product requires servicing, you will be given a Service Repair Order (SRO)
number to help us track your Limited Warranty request. Once you have
received your SRO number, mail the product, postage prepaid and insured, to
the below-listed shipping address. Please make sure your SRO number is
clearly visible on the outside of the package and be sure to pack your unit
securely.
Warranty B-5