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SERVICE
The following information is provided in the unlikely event that your unit
requires service.
1) Be sure that the unit is the cause of the problem. Check to make sure the
unit has power, all cables are connected correctly, and the cables
themselves are in working condition. You may want to consult with your
dealer for assistance in troubleshooting or testing your particular
configuration.
2) If you believe that the ART unit is at fault, go to www.artproaudio.com.
Select "Support", then "Return Authorization Request" to request a return
authorization number.
3) If you are returning the unit for service, pack the unit in its original carton
or a reasonable substitute. The original packaging may not be suitable as a
shipping carton, so consider putting the packaged unit in another box for
shipping. Print the RA number clearly on the outside of the shipping box.
Print your return shipping address on the outside of the box.
4) Include, with your unit, a note with the RA number and your contact
information, including a return shipping address (we cannot ship to a P.O.
box) and a daytime phone number, and a description of the problem,
preferably attached to the top of the unit. Also include a copy of your
purchase receipt.
Fill in the following information for your reference:
Date of purchase
Purchased from
Serial number
___________________
___________________
___________________
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