Service - Art TPS II User Manual

SERVICE

The following information is provided in the unlikely event that your unit requires
service.
1) Be sure that the unit is the cause of the problem. Check to make sure the unit
has the proper power supplied, all cables are connected correctly, and the cables
themselves are in working condition.
2) If you find the unit to be at fault, write down a complete description of the
problem, including how and when the problem occurs. Please write down a
description of your complete setup before calling Customer Service.
3) Contact our Customer Service Department at (585) 436-2720 for your Return
Authorization number or questions regarding technical assistance or repairs.
Customer Service hours are 9:00 AM to 5:00 PM Eastern Time, Monday through
Friday.
4) Pack the unit in its original carton or a reasonable substitute. The packing box
is not recommended as a shipping carton. Put the packaged unit in another box
for shipping. Print the RA number clearly on the outside of the shipping box. Print
your return shipping address on the outside of the box.
5) Include with your unit: a return shipping address (we cannot ship to a P.O.
Box), a copy of your purchase receipt, a daytime phone number, and a
description of the problem.
6) Ship your unit (keep your manual!) to:
APPLIED RESEARCH AND TECHNOLOGY
215 TREMONT STREET
ROCHESTER, NEW YORK 14608
RA# ____________________
Fill in the following information for your reference:
Date of purchase
Purchased from
SERIAL NUMBER
___________________
___________________
___________________
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