Problems Scanning To A Computer - Canon SmartBase MPC190 Quick Reference Manual

P P P P Problems scanning to a computer

Problems scanning to a computer

Problems scanning to a computer Problems scanning to a computer
See below if you have problems scanning a document to your computer from the See below if you have problems scanning a document to your computer from the
See below if you have problems scanning a document to your computer from the See below if you have problems scanning a document to your computer from the
machine. machine. machine. machine.
l Cannot scan a document. Cannot scan a document. Cannot scan a document. Cannot scan a document.
1. 1. 1. 1. Is there anything displayed in the LCD? Is there anything displayed in the LCD?
Is there anything displayed in the LCD? Is there anything displayed in the LCD?
If nothing is displayed, see p. 8-12.
2. 2. 2. 2. Is the Alarm light blinking? Is the Alarm light blinking? Is the Alarm light blinking? Is the Alarm light blinking?
If it is blinking, see p. 8-15.
3. 3. 3. 3. Is there a warning or attention displayed in the Status Monitor? Is there a warning or attention displayed in the Status Monitor? Is there a warning or attention displayed in the Status Monitor? Is there a warning or attention displayed in the Status Monitor?
If displayed, see p. 8-19.
4. 4. 4. 4. Is the document loaded correctly? Is the document loaded correctly?
Is the document loaded correctly? Is the document loaded correctly?
Check that the document is loaded correctly on the platen glass (1 p. 2-1).
5. 5. 5. 5. Restart the computer. Restart the computer.
Restart the computer. Restart the computer.
6. 6. 6. 6. If using a USB hub or repeater, try connecting the USB cable directly to the computer. If using a USB hub or repeater, try connecting the USB cable directly to the computer. If using a USB hub or repeater, try connecting the USB cable directly to the computer. If using a USB hub or repeater, try connecting the USB cable directly to the computer.
If you can scan when the USB cable is connected directly to the computer, the USB hub or
repeater may be defective. Replace them.
7. 7. 7. 7. After installing the MultiPASS Suite, did you install a TWAIN-compatible application? After installing the MultiPASS Suite, did you install a TWAIN-compatible application? After installing the MultiPASS Suite, did you install a TWAIN-compatible application? After installing the MultiPASS Suite, did you install a TWAIN-compatible application?
If this is the case, the TWAIN system file is replaced with something inappropriate and you will
be unable to scan images. If this happens, reinstall the MultiPASS Suite.
8. 8. 8. 8. Is the machine recognised in the Scanners and Cameras Windows Control Panel Is the machine recognised in the Scanners and Cameras Windows Control Panel Is the machine recognised in the Scanners and Cameras Windows Control Panel Is the machine recognised in the Scanners and Cameras Windows Control Panel
(Windows XP only)? (Windows XP only)?
(Windows XP only)? (Windows XP only)?
Follow this procedure to check if Canon MPC190 scanner is in Scanners and Cameras:
1. On the Windows desktop, click [Start], then [Control Panel].
2. In the Control Panel window, click [Printers and Other Hardware], then [Scanners and
Cameras].
3. If Canon MPC190 scanner is present, the machine is recognised. If not, remove the
MultiPASS Suite and reinstall.
l Computer has hung up or frozen. Computer has hung up or frozen.
Computer has hung up or frozen. Computer has hung up or frozen.
1. 1. 1. 1. Quit other open applications and try again. Quit other open applications and try again.
Quit other open applications and try again. Quit other open applications and try again.
Memory may be insufficient. Quit other open applications and try again.
2. 2. 2. 2. Does the hard disk have enough available space? Does the hard disk have enough available space?
Does the hard disk have enough available space? Does the hard disk have enough available space?
Check that the hard disk has enough available space, in particular when scanning large
documents at a high resolution. For example, an A4-size document scanned at 600 dpi, full
colour requires a minimum of 300 MB of space.
3. 3. 3. 3. If an error occurs when scanning an image in Photoshop If an error occurs when scanning an image in Photoshop If an error occurs when scanning an image in Photoshop If an error occurs when scanning an image in Photoshop
Change the allocated memory. On the Edit menu, point to [References], then click [Memory &
Image Cache]. Change the Physical Memory Usage to 10% or 20%.
4. 4. 4. 4. Remove the MultiPASS Suite software and reinstall. Remove the MultiPASS Suite software and reinstall.
Remove the MultiPASS Suite software and reinstall. Remove the MultiPASS Suite software and reinstall.
Chapter 8 Troubleshooting
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