Problems Turning On The Computer; (When The Multipass Suite Opens) - Canon SmartBase MPC190 Quick Reference Manual

P P P P Problems turning on the computer

Problems turning on the computer

Problems turning on the computer Problems turning on the computer

(when the MultiPASS Suite opens)

(when the MultiPASS Suite opens)
(when the MultiPASS Suite opens) (when the MultiPASS Suite opens)
When you install the MultiPASS Suite and you turn on your computer, the MultiPASS When you install the MultiPASS Suite and you turn on your computer, the MultiPASS
When you install the MultiPASS Suite and you turn on your computer, the MultiPASS When you install the MultiPASS Suite and you turn on your computer, the MultiPASS
Toolbar is set to open. Toolbar is set to open. Toolbar is set to open. Toolbar is set to open.
See below if you have problems executing a job. See below if you have problems executing a job.
See below if you have problems executing a job. See below if you have problems executing a job.
l The message <Unable to communicate with the device> appears on your The message <Unable to communicate with the device> appears on your The message <Unable to communicate with the device> appears on your The message <Unable to communicate with the device> appears on your
computer. computer. computer. computer.
The MultiPASS Suite operates after checking that there is a USB cable connecting the
machine and the computer.
This message appears and the MultiPASS Suite will not open if there is no USB cable
connected or the machine is not turned on.
1. 1. 1. 1. Is there anything displayed in the LCD? Is there anything displayed in the LCD? Is there anything displayed in the LCD? Is there anything displayed in the LCD?
If nothing is displayed, see p. 8-12.
2. 2. 2. 2. Is the USB cable connecting the computer to the machine? Is the USB cable connecting the computer to the machine?
Is the USB cable connecting the computer to the machine? Is the USB cable connecting the computer to the machine?
The USB cable may have become disconnected when the MultiPASS Suite was running. If it
has, reconnect the cable.
3. 3. 3. 3. Is another printer connected to the USB port? Is another printer connected to the USB port?
Is another printer connected to the USB port? Is another printer connected to the USB port?
You might have connected a different printer to the USB port allocated to the machine when the
MultiPASS Suite was running. Reconnect the machine to the USB port.
4. 4. 4. 4. Replace the USB cable with another USB cable. Replace the USB cable with another USB cable. Replace the USB cable with another USB cable. Replace the USB cable with another USB cable.
The USB cable may be too long or defective. Replace it with another USB cable that complies
with the requirements (1 p. 3-1).
5. 5. 5. 5. The machine has been configured to use a port on the computer which does not exist or The machine has been configured to use a port on the computer which does not exist or The machine has been configured to use a port on the computer which does not exist or The machine has been configured to use a port on the computer which does not exist or
which is malfunctioning. which is malfunctioning.
which is malfunctioning. which is malfunctioning.
Disconnect the USB cable. Reconfigure the port, then reconnect the USB cable.
6. 6. 6. 6. Did you disconnect then reconnect the USB cable during standby? Did you disconnect then reconnect the USB cable during standby?
Did you disconnect then reconnect the USB cable during standby? Did you disconnect then reconnect the USB cable during standby?
Reconnect the USB cable.
Chapter 8 Troubleshooting
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8-3 8-3 8-3 8-3