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Table of Contents

   Related Manuals for Canon S400

   Summary of Contents for Canon S400

  • Page 2: Table Of Contents

    Inside the Printer Operation Panel Printing on Paper and Other Media Media Sizes You Can Use with the Printer Media Types You Can Use with the Printer Media Types You Cannot Use with the Printer Loading Paper and Other Media...
  • Page 3 Using the BJ Cartridges BJ Cartridges You Can Use with the Printer Notes on Handling BJ Cartridges Printing Photographs Tips on Printing Photographic Images Printing Photographic Images About Photo Optimizer Using the Scanner Scanner Driver Basics Before Using the Scanner...
  • Page 4: Troubleshooting

    Cleaning the Printer Cleaning the Paper Feed Rollers Transporting the Printer Troubleshooting Printout is Unsatisfactory Printer Does Not Start or Stops in Mid-job Paper Jams or Does Not Feed The POWER Lamp Flashes Orange An Error Message Appears Scanner Problems Other Problems Specifications...
  • Page 5: Introduction

    Windows Users" section or the "Driver and Utility Guide for Macintosh Users" section in this Reference Guide. If you are a Windows NT 4.0 or Windows 2000 user, refer to the Guide for details on printer driver functions. After installing the driver, the Guide can be accessed by pointing to Start...
  • Page 6: How To Use This Manual

    How to Use This Manual To view this Reference Guide, we recommend that you use Acrobat Reader 3.0 or higher. The screens dis- played by Acrobat Reader 3.0 are slightly different. Use this button when you wish to enlarge the instruction screen of the Reference Guide.
  • Page 7 Displays a table of contents for the Reference Guide. Click the desired item to jump to the topic. Click the "+" symbol when you wish to see detailed head- ings for each chapter. Click the "–" symbol when you wish to return to the original display.
  • Page 8: Parts And Functions Of The Printer

    Parts and Functions of the Printer Front View Rear View Inside the Printer Operation Panel Parts and Functions of the Printer...
  • Page 9: Front View

    Paper Guide Ensures that the sheets from the stack in the auto sheet feeder feed straight into the printer. Always align this guide with the left edge of the paper. Paper Rest Raise to support the paper, especially a larger paper size.
  • Page 10: Rear View

    Provides a connection point for connecting a parallel interface cable to the printer. Printer Cable Connector (USB Interface) Provides a connection point for connecting a USB interface cable to the printer. Power Connector Provides a connection point for connecting the power cord to the AC power outlet.
  • Page 11: Inside The Printer

    Inside the Printer Cartridge Holder Set the BJ Cartridge (colour, photo, black) or scanner cartridge. Cartridge Lock Lever Locks the BJ Cartridges onto the cartridge holder. Parts and Functions of the Printer...
  • Page 12: Operation Panel

    Off: On (green): Flashing (green): Flashing (orange): Flashing (orange and green): Service error. Contact a Canon service facility. Press and hold the RESUME button for the required number of flashes and Note release to perform these special tasks: One flash: Two flashes:...
  • Page 13: Printing On Paper And Other Media

    Media Sizes You Can Use with the Printer Media Types You Can Use with the Printer Media Types You Cannot Use with the Printer Loading Paper and Other Media Printing Area Using Plain Paper or High Resolu- tion Paper Using Envelopes...
  • Page 14: Media Sizes You Can Use With The Printer

    Media Sizes You Can Use with the Printer The following table lists the standard paper sizes that can be used with the printer. Paper Letter Legal Envelope (European DL) Envelope (US Com. #10) Glossy Photo Cards You can also use custom paper sizes within the following ranges.
  • Page 15: Media Types You Can Use With The Printer

    Media Types You Can Use with the Printer Plain paper and special Canon media are recommended for use with the printer. Specify the media name and size when you purchase Canon special media. Refer to the instructions provided with special media for details about handling and printing.
  • Page 16 Canon Special Media Canon offers a range of special paper and films for the reproduction of superb images in vibrant colours. For best results when printing photographs, use the Photo BJ Cartridge. • High Resolution Paper HR-101 Provides more vivid colours than plain paper.
  • Page 17 These can be used to prepare materials for use with an overhead projec- tor. To avoid paper jams and other problems, never use transparencies intended for use with other Canon BJ printers (e.g., CF-101), laser beam printers or photocopiers. Using Transparencies or Back Print Film •...
  • Page 18 This is a media for creating iron-on prints for T-shirts. You can make an original T-shirt simply by printing your favourite photograph or illustration onto this media. The original image is reversed horizontally (mirrored) when printed. Using T-Shirt Transfers Media Types You Can Use with the Printer Printing on Paper and Other Media...
  • Page 19: Media Types You Cannot Use With The Printer

    Media Types You Cannot Use with the Printer To avoid poor print quality and possible damage to the printer, never use the types of media listed below. • Folded paper • Curled paper • Creased or crumpled paper • Damp or wet paper •...
  • Page 20: Loading Paper And Other Media

    Loading Paper and Other Media Landscape and Portrait There are two methods of orientation you can use to load the printer, depending on the type of media you intend to load. • When the short edge of the paper is fed into the auto sheet feeder, this is called Portrait orientation.
  • Page 21: Print Side

    Print Side The following media must be printed on the correct side. • Envelope • High resolution paper • Back print film • Glossy photo paper • High gloss photo film • Glossy photo card • T-shirt transfers Loading Paper and Other Media Must be printed on the address side.
  • Page 22: Number Of Sheets That Can Be Loaded

    Number of sheets that can be loaded The type of paper feed and the number of sheets that can be loaded vary according to the type of media. Make sure that the paper stack is not higher than the load limit mark on the auto sheet feeder and set the paper thickness lever Up or Down as listed below.
  • Page 23: Printing Area

    Printing Area To ensure the best print quality, the printer allows a margin along each edge of the media. (The printing area varies according to the media size.) Note that the term "printing area" represents both the recommended area for the optimum print quality and the entire area where the printer can technically print.
  • Page 24 A5, B5, A4 Printable Area (width 3.0mm 5.0mm Note *: Printing in this area can adversely affect the print quality or the paper feed precision. height) Size (mm) 141.2mm 175.2mm 203.2mm 32.0mm 26.0mm 3.4mm 3.4mm Recommended printing area Printable area where it is possible to print.* Printing Area 202.0mm 249.0mm...
  • Page 25 Letter, Legal Printable Area (width Letter 203.2mm Legal 203.2mm 3.0mm 5.0mm Note * Printing in this area could adversely affect the print quality or the paper feed precision. height) Size (mm) 271.4mm 347.6mm 32.0mm 26.0mm 6.4mm 6.3mm Recommended printing area Printable area where it is possible to print.* Printing Area Printing on Paper and Other Media...
  • Page 26: Glossy Photo Cards

    Glossy Photo Cards Printable Area (width Glossy Photo Cards 32.0mm 26.0mm 5.1mm Recommended printing area (Printable and recomended printing areas are identical.) height) Size (mm) 109.4mm 159.9mm 4.1mm Printing on Paper and Other Media Printing Area...
  • Page 27 Envelope Printable Area (width European DL US Com. #10 3.0mm 6.4mm Com #10 height) Size (mm) 203.2mm 102.0mm 203.2mm x 96.7mm 7.0mm 10.4mm 7.0mm 31.7mm Recommended printing area (Printable and recommended printing areas are identical.) Printing on Paper and Other Media Printing Area...
  • Page 28: Banner Paper

    Banner Paper Printable Area (width Banner Paper 203.2mm 32.0mm 3.0mm 3.4mm 3.4mm Min. 2 sheets Recommended printing area Printable area where it is possible to print.* Note * Printing in this area could adversely affect the print quality or the paper feed precision.
  • Page 29: Using Plain Paper Or High Resolution Paper

    Using Plain Paper or High Resolution Paper Make sure that the printer is switched on and the paper thickness lever set to the Up position. Raise the paper rest Printing on Paper and Other Media...
  • Page 30 Using Plain Paper or High Resolution Paper Fan the stack to remove static cling and align the edges of the stack by tap- ping them on a flat surface. Loading the paper without first fanning and aligning the edges could cause paper jams. To avoid touching the print surface, always handle media by the edges.
  • Page 31 Load the stack of paper. Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder. • Plain paper • High Resolution Paper Load the paper with the whiter side facing up. Slide the paper guide to the left side of the stack until it is snug.
  • Page 32 Windows Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Plain Paper or High Resolution Paper in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.
  • Page 33 Start the print job. Check the printed sheets as they are ejected from the printer. As soon as about 20 sheets have stacked on the paper output tray, remove them. If the printed sheets are excessively curled after they are ejected from the printer, remove each sheet immediately to prevent curled sheets from blocking other sheets ejected from the printer.
  • Page 34: Using Envelopes

    Using Envelopes Make sure that the printer is switched on and the paper thickness lever is set to the Down position. • To avoid poor print results, do not attempt to print on envelopes with Important embossed or treated surfaces.
  • Page 35 Prepare the envelopes. Press down firmly on the corners and edges of the envelopes to flatten the envelopes and expel all air. If the envelopes are still warped, hold the edges of the envelopes diag- onally and bend gently. Make sure that the flaps are straight. To ensure that the envelopes feed correctly, use a pen or similar object to flatten the flaps.
  • Page 36 Using Envelopes Load the envelopes as follows. Load top edges of the address sides (flap sides down) into the auto sheet feeder and align the stack with the right side of the auto sheet feeder. Slide the paper guide to the left side of the stack until it is sung. Print side (address side) The maximum number of envelopes you can load is 10 pieces.
  • Page 37 Windows Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Envelope in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.
  • Page 38 Select "DL Env. 220.0 x 110mm" or "#10 Env. 9.50 x 4.12 in" for the enve- lope size. Normally you can set the envelope size with the application program. Start the print job. Remove each printed envelope as it is ejected from the printer. Using Envelopes Printing on Paper and Other Media...
  • Page 39: Using Transparencies Or Back Print Film

    Using Transparencies or Back Print Film Make sure that the printer is switched on and the paper thickness lever set to the Up position. Raise the paper rest Printing on Paper and Other Media...
  • Page 40 Fan the transparencies to remove static cling and tap the edges against a flat surface to align them neatly. Fanning and aligning the sheets prevents misfeeds and paper jams. • To avoid touching the print surface, always handle the sheets by the Important edges.
  • Page 41 Load the transparencies. With the print side (matte side for back print film) facing up, place, one sheet of A4 or Letter size paper under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder. Slide the paper guide to the left side of the stack until it is snug.
  • Page 42 Windows Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Transpar- ency or Back Print Film in the Media Type box. Make sure that the BJ Car- tridge Type setting matches the BJ Cartridge you are using.
  • Page 43: Using Glossy Photo Paper

    Using Glossy Photo Paper Make sure that the printer is switched on and the paper thickness lever set to the Up position. Raise the paper rest Printing on Paper and Other Media...
  • Page 44 Using Glossy Photo Paper Fan the glossy photo paper to remove static cling and tap the edges against a flat surface to align them neatly. Fanning and aligning the sheets prevents misfeeds and paper jams. If the film is curled, bend it slightly in the opposite direction of the curl to straighten it.
  • Page 45 Load the glossy photo paper as follows. With the print side (glossy side) facing up, place the Loading Support Sheet B provided with the package under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder. (For details, refer to the instructions provided with the package.) Slide the paper guide to the left side of the stack until it is snug.
  • Page 46 Windows Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Glossy Photo Paper in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.
  • Page 47: Using High Gloss Photo Film

    Using High Gloss Photo Film Make sure that the printer is switched on and the paper thickness lever set to the Up position. Raise the paper rest Printing on Paper and Other Media...
  • Page 48 Load one sheet of high gloss photo film. Remove one sheet from the package and hold the glossy side up with the cut corner up and on the right. Align the right edge with the right side of the auto sheet feeder and insert the sheet into the auto sheet feeder.
  • Page 49 BJ Cartridge you are using. Macintosh Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box. Specify the media type (High Gloss Photo Film), and the BJ Cartridge you are using.
  • Page 50: Using Glossy Photo Cards

    Using Glossy Photo Cards Make sure that the printer is switched on and the paper thickness lever set to the Up position. Raise the paper rest Printing on Paper and Other Media...
  • Page 51 Load the glossy photo cards. With the print side (glossy side) facing up, place the Loading Support Sheet B provided with the package under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder. (For details, refer to the instructions provided with the Glossy Photo Cards package.) Slide the paper guide to the left side of the stack until it is snug.
  • Page 52 Printer Properties dialogue box. Specify the media type (Glossy Photo Cards), and the BJ Cartridge you are using. In the Page Setup dialogue select "Canon 4 x 6 in (101.6 x152.4mm)" for the Paper Size. Normally you can set the paper size with the application program. How-...
  • Page 53 Start the print job. Remove each printed card as it is ejected from the printer. Do not touch the printed side until the ink is completely dry. About 2 min- utes is required for drying. Tear away the strips of the glossy photo card. For more details, see the instructions provided with the Glossy Photo Cards package.
  • Page 54: Using Banner Paper

    Using Banner Paper Make sure that the printer is switched on and the paper thickness lever is set to the Down position. Lower the paper rest. Before you tear off the sheets, make sure that you take one more sheet than you need for printing.
  • Page 55 Note • You can print on either side of banner paper. • Neatly fold the unprinted paper behind the printer and do not allow it to hang over the edge of the table Print side up Printing on Paper and Other Media...
  • Page 56 Using Banner Paper Gently fold over the perforations between the first and second sheet. Printing on Paper and Other Media...
  • Page 57 Using Banner Paper Provide ample space in front of the printer so each sheet is supported as it comes out of the printer and allowed to hang over the edge of the table as shown. Important A dense print will require more time to dry. Be careful that wet ink does not stain the desk or the floor.
  • Page 58 Windows Open the Printer Properties dialogue box, then click the Page Layout tab. Check the radio button for Banner Printing in the Printing Type. When a confirmation message appears, click the OK button. If you need detailed information on banner printing, click the Help button.
  • Page 59 Cartridge Type setting matches the BJ Cartridge you are using. Macintosh Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box. Specify the media type (Plain Paper), and the BJ Cartridge you are using. Note When using a Macintosh computers with USB interface, select Banner Printing before creating a document using an application program.
  • Page 60: Using T-shirt Transfers

    Using T-Shirt Transfers Make sure that the printer is switched on and the paper thickness lever is set to the Down position. Raise the paper rest. Load the transfer sheet. Remove one transfer sheet from the package and hold it with the green lines down and the print side up.
  • Page 61 Windows Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select T-Shirt Transfer in the Media Type box. Make sure that the BJ Cartridge Type set- ting matches the BJ Cartridge you are using.
  • Page 62 Using the BJ Cartridges BJ Cartridges You Can Use with the Printer Notes on Handling BJ Cartridges Using the BJ Cartridges...
  • Page 63 BJ Cartridges You Can Use with the Printer Three types of BJ Cartridge (Color BJ Cartridge, Photo BJ Cartridge, and Black BJ Cartridge) can be used with this printer. Use whichever cartridge is appropriate for the work you are doing. • Color BJ Cartridge BC-33e This BJ Cartridge includes pigment black ink and inks in the usual three colours (Cyan, Magenta, and Yellow).
  • Page 64 When a colour runs out, only that colour’s ink tank needs to be replaced. Photo Black: Ink Tank BCI-3ePBK Photo Photo Cyan: Ink Tank BCI-3ePC Photo Photo Magenta: Ink Tank BCI-3ePM Photo Yellow: Ink Tank BCI-3eY Replacing Ink Tanks BJ Cartridges You Can Use with the Printer Using the BJ Cartridges...
  • Page 65 BJ Cartridges You Can Use with the Printer • Black BJ Cartridge BC-30e This BJ Cartridge contains pigment black ink which takes longer to dry than general dye ink, but produces extremely sharp, water-resistant text and graphics. This is intended for printing monochrome documents.
  • Page 66 BJ Cartridges before purchase. In order to print correctly, you must have the correct ink tanks installed for each BJ Cartridge. • When you purchase a Canon Photo BJ Cartridge, make sure that you specify the Color BJ Cartridge BC-34e Photo. Other Photo BJ Cartridges cannot be used with this printer.
  • Page 67 Handling the BJ Cartridges... • To avoid personal injury or damage to the print heads, never touch the Caution print heads of a BJ Cartridge. The print heads become very hot during printing and can cause a minor burn. Touching a print head could damage it and make further printing impossible.
  • Page 68 Notes on Handling BJ Cartridges Storing the unused BJ Cartridges... After you replace the BJ Cartridge with another one, always store the unused BJ Cartridge in a BJ Cartridge container. If the BJ Cartridge is not properly stored in the container, the ink will dry out and the BJ Cartridge can no longer be used.
  • Page 69 Important • Do not attempt to reattach the protective cap and protective tape after removing them. Observe all local regulations regarding the location and method of disposing of these items. • Do not leave an empty ink tank in a BJ Cartridge. Remove it immediately after ink runs out.
  • Page 70: Printing Photographs

    Printing Photographs Tips on Printing Photographic Images Printing Photographic Images About Photo Optimizer Printing Photographs...
  • Page 71: Tips On Printing Photographic Images

    Internet, observe the following three points: • Use the Photo BJ Cartridge. • Use special media designed for reproducing photographs. • Use the correct print settings in the printer driver. Printing Photographs...
  • Page 72: Printing Photographic Images

    Printing Photographic Images Make sure that the printer is switched on. Make sure that the Photo BJ Cartridge is installed in the cartridge holder. Load special print media in the auto sheet feeder of the printer. Excellent prints of photographs can be obtained with plain paper, but for superior colour reproduction, use of one of the following special media is recommended.
  • Page 73 For the BJ Cartridge setting select Photo and click the Print button. Note For optimum reproduction of all the colour tones, make sure that the Media Type setting is correct for the media you have loaded in the printer. Printing Photographic Images Printing Photographs...
  • Page 74 Use the Photo Optimizer to compensate for unsatisfactory colour bal- ance and over- or under-exposure before printing. Windows Open the Printer Properties dialogue box and click the Main tab. Click the Advanced button. Select Photo Optimizer in the Quality tab.
  • Page 75 About Photo Optimizer Macintosh Select Photo Optimiser on the Quality panel. The Photo Optimiser feature works on the image that is edited using the edit menu such as "Cut" and "Rotate" in a graphics application program. Disabled Enabled Printing Photographs...
  • Page 76: Using The Scanner

    Using the Scanner Scanner Driver Basics Before Using the Scanner Installing the IS Scan Software About the Scanning Area Launching IS Scan Performing White Level Calibration Scanning an Image Saving an Image Using the Scanner...
  • Page 77 Scanner Driver Basics Installing the Color Image Scanner Cartridge IS-32 in the printer makes it possible to scan and save images such as your favourite photographs and greeting cards. The Color Image Scanner Cartridge IS-32 operates in combination with the special IS Scan Software, the IS Scan scanner driver and IS Scan Plus utility program.
  • Page 78: Before Using The Scanner

    Color Image Scanner Cartridge IS-32 Install this scanner cartridge to use the printer as a scanner. Optical components Electrical contacts Using the Scanner...
  • Page 79: White Calibration Sheet

    White calibration sheet Used for maintaining the correct colour balance of scanned images. Important • Do not leave the white calibration sheet in locations that are exposed to direct sunlight or that are subject to high temperatures or humidity. • Do not bend or fold the white calibration sheet. •...
  • Page 80: Scanning Holder

    Scanning holder Used for holding the original that you wish to scan or the white calibration sheet. If you wish to scan images larger than the A5, scanning holders for other paper sizes may be optionally available depending on the country of purchase.
  • Page 81 Used for storing the Color Image Scanner Cartridge IS-32 or another BJ Cartridge when not in use. The BJ Cartridge container comes with the printer. If you need additional containers, the BJ Cartridge container may be optionally available depending on the country of purchase.
  • Page 82: Installing The Is Scan Software

    Installing the IS Scan Software Before using the printer as a scanner, you must install the IS Scan Software. • Before installing the IS Scan Software, quit any application programs that Note are running. • If another IS Scan Software is installed in the system, uninstall the old version of the IS Scan Software and then install the new version.
  • Page 83 Make sure that the IS Scan Software button is red. Click IS Scan Software (if the button is not red), click the Start button. Check that this button is lit red. If you want to know more about handling the scanner, click the Readme Note button.
  • Page 84 For the rest of the installation procedure, follow the instructions on the screen. Macintosh Load the Setup Software & Reference Guide CD-ROM into the CD-ROM drive. Double-click the CD-ROM icon. Double-click the IS Scan folder. Double-click the folder of your language. Installing the IS Scan Software Using the Scanner...
  • Page 85 Double-click Installer. Click Agree in the Software Licence Agreement screen. Click Install, and then follow the instructions on the screen. Installing the IS Scan Software Using the Scanner...
  • Page 86 About the Scanning Area The size of the scanning area may vary depending on the scanning and display resolution. Paper size A6 (105 x 148mm) A5 (148 x 210mm) A4 (210 x 297mm) B5 (182 x 257mm) Letter (215.9 x 279.4mm) •...
  • Page 87 Launching IS Scan If you have a TWAIN-compatible graphics application program, you can use the scanner function in combination with IS Scan. Otherwise, you can use IS Scan Plus for Windows and IS Scan directly as a stand-alone application program for Macintosh. Using IS Scan Plus for Windows Select Programs from the Start menu.
  • Page 88 Using IS Scan from within a TWAIN-compatible graphics application pro- gram • Some TWAIN-compatible graphics application programs do not display Note the Main dialogue box of IS Scan but display a diffrenent screen. If you are using this type of application program, read the documentation of the application program carefully and perform prescanning or normal scan- ning.
  • Page 89 Launching IS Scan Windows Select Canon IS Scan2, then click the OK or Select button to enable the settings. Macintosh Select Canon IS Scan DS, then click the OK or Select button to enable the settings. Using the Scanner...
  • Page 90 Place the white calibration sheet in the scanning holder, and load it in the auto sheet feeder of the printer. Important To prevent possible damage to the printer, white level calibration sheet or scanning holder, always insert the scanning holder into the auto sheet feeder with its top edge (seamed side) facing down.
  • Page 91 Select Settings from the Main menu screen, then select White Level in the Macintosh dialogue box. When the printer is connected with both the parallel interface and USB Note interface, the Select connecting cable dialog box is displayed. Select the Windows desired port and click the OK button.
  • Page 92 Performing White Level Calibration When a message appears and prompts you to load the white calibration sheet, click the OK button. The sheet is scanned and ejected from the paper output tray. When the system needs to update the white level calibration data, a mes- Note sage appears and prompts you to load the white calibration sheet.
  • Page 93: Scanning An Image

    Remove the BJ Cartridge installed in the cartridge holder and then install the Color Image Scanner Cartridge IS-32. (1) Open the front cover of the printer. Remove the BJ Cartridge installed in the cartridge holder. (2) Store the removed BJ Cartridge in the BJ Cartridge container.
  • Page 94 Make sure that the paper thickness lever is set to the Up position. If you Note scan the image with the paper thickness lever set in the Down position, scanning results may be unsatisfactory. Launch the IS Scan Software. Launching IS Scan Perform white level calibration.
  • Page 95 Load the image you wish to scan in the auto sheet feeder of the printer. Place the image in the scanning holder. Insert the scanning holder in the auto sheet feeder of the printer. • The maximum thickness of the original must be within 0.45mm, including Important the scanning holder.
  • Page 96 Perform prescanning. (1) Select the most appropriate mode in the Scanning Mode box. Windows Then select the most appropriate size in Paper Size. Click the Prescan button. (1) Select the most appropriate mode in Scanning Mode. Macintosh Select the appropriate size in Paper Size. Check the Prescan checkbox and click the OK button.
  • Page 97 (2) After the scanning holder with the original is ejected from the paper out- put tray, the prescanned image is displayed. Make sure that the image is properly placed in the scanning area. To scan only a portion of the entire image, drag the mouse to specify the portion.
  • Page 98 Right-click the image. The rectangle disappears and you can specify the Windows portion of the image again. While pressing the Control key, click on the image. The rectangle disap- Macintosh pears and you can specify the portion of the image again. Load the original in the auto sheet feeder again.
  • Page 99: Saving An Image

    Saving an Image After scanning is completed, save the image for using it in your graphics application program. When using IS Scan Plus Windows Click the Save button. When the Save As dialogue box is displayed, enter a file name, drive or folder name and file format type.
  • Page 100 Using IS Scan from within a TWAIN-compatible graphics application program Click the Transfer button. The scanned image is displayed in the TWAIN- compatible graphics application program. Select the command for saving, and save the image. For details, refer to the documentation of your application program. Saving an Image Using the Scanner...
  • Page 101: Routine Maintenance

    Routine Maintenance Prolonging the Service Life of the Printer BJ Cartridge Maintenance When to Replace a BJ Cartridge Printing a Nozzle Check Pattern Cleaning the Print Head Replacing Ink Tanks Replacing the BJ Cartridge Aligning the Print Head Cleaning the Printer...
  • Page 102: Prolonging The Service Life Of The Printer

    To ensure a long service life for your printer, clean it frequently and replace consumable items such as the BJ Cartridges when required. Before you move the printer to a new loca- tion, pack it in its original box and packing material to prevent damage during shipping.
  • Page 103: Bj Cartridge Maintenance

    BJ Cartridge Maintenance Over time ink tanks run out and require replacement and eventually the BJ Cartridges also require replacement after the print heads wear out. The following topics regarding BJ Car- tridge maintenance describe how to check the status of the BJ Cartridges and correct prob- lems.
  • Page 104: When To Replace A Bj Cartridge

    When to Replace a BJ Cartridge If the printout appears streaked or blurred, open the front cover of the printer and visually check the level of the ink in all the ink tanks. If remaining ink is low or has run out, replace...
  • Page 105 Print a nozzle check pattern. Nozzle check pattern poor quality? Execute normal print head cleaning. Nozzle check pattern poor quality? Execute deep print head cleaning. Nozzle check pattern poor quality? Replace the BJ Cartridge. Execute print head alignment. Printing a Nozzle Check Pattern Cleaning the Print Heads (Normal print head cleaning) Cleaning the Print Heads (Deep print head cleaning) Replacing the BJ Cartridge...
  • Page 106: Printing A Nozzle Check Pattern

    You can print a nozzle check pattern with the print driver or with the Note RESUME button on the printer. To print the nozzle check pattern with the button, press and hold down the RESUME button until the POWER lamp flashes twice, and release it.
  • Page 107 When a confirmation message appears, make sure that paper is loaded in the printer and the printer is switched on. Click the OK button. Look at the check patterns and perform the correction procedure. Separate patterns are printed to display the status of the BJ Cartridge.
  • Page 108 If patterns (2) are not overlapped perfectly, print head alignment is required. Aligning the Print Head Note Each pattern indicates the status of the nozzles of the BJ Cartridges installed in the printer. Printing a Nozzle Check Pattern Routine Maintenance...
  • Page 109: Cleaning The Print Head

    first. If this does not correct the problem then execute deep print head cleaning. Cleaning the print head consumes ink so clean the print heads only when Important necessary. Normal print head cleaning Windows Open the Printer Properties dialogue box. Click the Maintenance tab. Click the normal print head cleaning icon. Routine Maintenance...
  • Page 110 Note You can also start print head cleaning with the RESUME button on the printer. Press and hold down the RESUME button until the POWER lamp flashes once, and release it. This cleans the print heads of all colours at one time.
  • Page 111 Note print head cleaning does not correct the problem, perform deep print head cleaning. Windows Open the Printer Properties dialogue box. Click the Maintenance tab. Click the print head deep cleaning icon in the Print Head Cleaning box. Macintosh Select Page Setup from the File menu.
  • Page 112 When the confirmation message appears, make sure that the printer is switched on then click the OK button. Print head cleaning begins. (It takes about a few minutes until print head cleaning is completed and the POWER lamp stops flashing.) Print a nozzle check pattern to confirm the success of print head deep...
  • Page 113: Replacing Ink Tanks

    Replacing Ink Tanks The following pages describe how to replace empty ink tanks. Note When you purchase extra ink tanks, make sure that you get the correct ink tanks for each BJ Cartridge. • For Color BJ Cartridge BC-33e Color BJ Cartridge BC-33e •...
  • Page 114 Make sure that the printer is switched on and open the front cover. The car- tridge holder moves to the centre. • If you need to replace two ink tanks or more, do not remove the ink Note tanks together. Remove and replace each ink tank one by one to ensure that each new ink tank is inserted in the correct slot.
  • Page 115 Do not remove the BJ Cartridge! Leave the BJ Cartridge installed in the printer and remove only the ink tank(s). Fix tab Discard empty ink tanks according to the local laws and regulations regard- Note ing disposal of consumables.
  • Page 116 Remove the new ink tank from its package. Pull the orange tape up and against the perforations to open the packing film. • Remove the film carefully so you do not remove the label from the ink Important tank. The label is needed to match the ink tank with the correct slot of the BJ Cartridge.
  • Page 117 Replacing Ink Tanks Grip the bottom of the ink tank and twist off the orange protective cap in the direction of the arrow. Protective cap To prevent spilling ink, never press this side of the ink tank. Never attempt to reattach a protective cap to an ink tank. Discard the pro- Note tective cap according to the local laws and regulations regarding disposal of consumables.
  • Page 118 Replacing Ink Tanks Hold the new ink tank at a slight angle, align it with the correct slot, then press down gently on top of the ink tank until it locks in place. Make sure that you insert the ink tank in the correct slot of the cartridge holder.
  • Page 119 Press down until the ink tank locks in place with a click. Close the front cover. The cartridge holder returns to the home position. Replacing Ink Tanks Routine Maintenance...
  • Page 120: Replacing The Bj Cartridge

    If the print quality remains poor even after replacing the ink tanks and cleaning the print heads, the print heads are worn out and you must replace the BJ Cartridge. Note Canon recommends that you use the following BJ Cartridges with this printer. Black BJ Cartridge BC-30e...
  • Page 121 Replacing the BJ Cartridge Raise the cartridge lock lever to unlock the BJ Cartridge. Make sure that you raise the lever all the way up. Cartridge lock lever Important To avoid staining your hands, clothing, or areas in the work site, handle the BJ Cartridge carefully.
  • Page 122 Remove the entire BJ Cartridge with the ink tanks in place. Note • If you are removing a partially used BJ Cartridge, store it in the BJ Cartridge container. • Always hold the BJ Cartridge by the circles embossed on the left and right sides of the BJ Cartridge.
  • Page 123 Remove a new BJ Cartridge from its package. Remove the orange protec- tive cap then slowly remove the orange protective tape • Never attempt to reattach the tape or cap to the BJ Cartridge. Discard the Important protective cap and tape according to the local laws and regulations regarding disposal of consumables.
  • Page 124 Replacing the BJ Cartridge Insert the BJ Cartridge into the cartridge holder, then lower the cartridge lock lever until it locks in place. Note When you install the Black BJ Cartridge, insert it into the right side of the cartridge holder. Routine Maintenance...
  • Page 125 Replacing the BJ Cartridge Press in the tab of the plastic insert and remove them. Fix tab Routine Maintenance...
  • Page 126 Insert the ink tank(s) in the new BJ Cartridge. You can use new ink tanks or the ink tanks in the worn BJ Cartridge, and install them in the new BJ Cartridge. Replacing Ink Tanks Note Install an ink tank immediately after removing it from the worn BJ Cartridge or its package.
  • Page 127: Aligning The Print Head

    Each time you replace a BJ Cartridge or switch BJ Cartridges for a special print job, you must align the print heads to ensure optimum printing. Windows Open the Printer Properties dialogue box. Click the Maintenance tab. Click the print head alignment icon.
  • Page 128 A4 or Letter size plain paper are loaded, and then click the OK button. The printer starts to print the stan- dard head alignment pattern. During print head alignment, do not open the front cover.
  • Page 129 Click the OK button to save the settings. Save the settings. Macintosh Make sure that the printer is switched on and A4 or Letter size plain paper is loaded, and then click the OK button. The printer starts to print the high- resolution head alignment pattern.
  • Page 130 When you wish to switch the printer off after head alignment, always press the POWER button to switch the printer off. If you do not switch the printer off correctly with the POWER button, the print head alignment settings can- not be saved.
  • Page 131: Cleaning The Printer

    Press the POWER button lamp and make sure that it is not on or flashing. To prevent failure of the printer to operate, never unplug the power cord Important when the POWER lamp is on or flashing. Printing may no longer be possi- ble.
  • Page 132 Cleaning the Printer Use a soft, dry cloth to wipe the area around the paper output part and other parts of the printer. Routine Maintenance...
  • Page 133: Cleaning The Paper Feed Rollers

    If this occurs, use the special cleaning plate to clean the paper feed rollers inside the printer. Note When you clean the paper feed rollers, Canon recommends that you use the cleaning sheet provided with each pack of High Resolution Paper HR- 101.
  • Page 134 Set the paper guide to the A4 position. Slide the cleaning sheet into the sheet feeder until it stops. Cleaning the Paper Feed Rollers Routine Maintenance...
  • Page 135 Make sure that the POWER lamp is lit green. Press and hold down the RESUME button until the POWER lamp flashes three times, then release it. The paper feed rollers of the printer start rotat- ing and then stops. Wait for approximately 15 to 30 seconds.
  • Page 136: Transporting The Printer

    Use the original box and packing material to repack the printer for shipping or moving to another location. When you do not use the original box, make sure that the printer is pack- aged properly so that it does not get damaged during the transportation.
  • Page 137 Transporting the Printer Disconnect the printer cable from the computer and printer, and remove the power cord. When using a parallel printer cable Routine Maintenance...
  • Page 138 Transporting the Printer Reattach the tape and packing material to the printer and insert the printer into its plastic bag. Packing material Tape Routine Maintenance...
  • Page 139 Transporting the Printer Fit the packing material on either end of the printer and pack the printer into the original box. Note If you are shipping the printer through a shipping agent, mark the box with "FRAGILE" or "HANDLE WITH CARE".
  • Page 140 Troubleshooting If you experience a problem during operation of the printer, refer to the following topics. Printout is Unsatisfactory Printer Does Not Start or Stops in Mid-job Paper Jams or Does Not Feed The POWER Lamp Flashes Orange An Error Message Appears...
  • Page 141: Printout Is Unsatisfactory

    Printout is Unsatisfactory Colours not clear Printed and on-screen colour do not match Meaningless characters, symbols printed Text cut off at bottom right corner, right edge or bottom edge Single file page prints over two or more pages Colours streaked or wrong Straight lines are broken Printed pages curled Backs of pages stained with ink...
  • Page 142: Colours Not Clear

    The colours in printed photographs and illustrations are not as clear as you expected. Check 1 BJ Cartridge and media correct for the print job? Check 2 Printer driver settings correct for media and print job? Check 3 Re-filled ink tank installed in the BJ Cartridge? Troubleshooting - Printout is Unsatisfactory...
  • Page 143 Colours not clear Check 1 BJ Cartridge and media correct for the print job? For printing photographs, illustrations, use of High Resolution Paper, Glossy Photo Paper or High Gloss Photo Film is recommended. These media provide better colour reproduction and brighter colours than plain paper.
  • Page 144 Check 2 Printer driver settings correct for media and print job? Open the Printer Properties dialogue box and select the print mode best suited for the print job in the Choose Print Mode box under the Main tab. Make sure that the BJ Cartridge and Media Type settings match the BJ Cartridge and media currently set in the printer.
  • Page 145: Printed And On-screen Colour Do Not Match

    A colour display and printer do not reproduce colour in the same way. The printed colour tones may not perfectly match the colours you see on the screen because screen colour varies how the screen is viewed and calibrated.
  • Page 146 Check 2 Are the printer driver settings correct? Open the Printer Properties dialogue box and select the print mode best suited for the print job in the Choose Print Mode box under the Main tab. Make sure that the BJ Cartridge and Media Type settings match the BJ Cartridge and media currently set in the printer.
  • Page 147: Meaningless Characters, Symbols Printed

    Meaningless characters, symbols printed The document is displayed correctly on the screen but meaningless text and symbols are printed. Check 1 Are you using the correct printer driver? Check 2 Are the printer and computer securely connected? Check 3 Is the problem in the original file?
  • Page 148 "Canon S400" is displayed in the Name entry box of the Print dialogue box. If another driver is selected, click the down-arrow and select "Canon S400" from the pull-down list. To avoid this problem, you may find it convenient to set the S400 as the Note default printer. Check 2 Are the printer and computer securely connected? Check the printer cable connections at the printer and computer.
  • Page 149: Text Cut Off At Bottom Right Corner, Right Edge Or Bottom Edge

    Check Is Scaled Printing set for enlargement in the printer driver? If Scaled Printing is set for enlargement in the printer driver, the document is enlarged and printed in the bottom right corner, or cut off at the bottom or right edge of the paper.
  • Page 150 Check Does the Page Size setting in the application program and printer driver match? Set the same Page Size setting for the application program and the printer driver. Open the Printer Properties dialogue box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program.
  • Page 151: Colours Streaked Or Wrong

    Colours streaked or wrong The text appears scratched, streaked, or the wrong colours are printed. Check 1 Is the ink of BJ Cartridge on good condition? Check 2 Have the protective tape or cap been reattached? Check 3 Did you print on the correct print side of the media? Troubleshooting - Printout is Unsatisfactory...
  • Page 152 If the protective tape or cap has been re-attached, remove it. Install the BJ Cartridge in the printer and clean the print head immediately. After cleaning the print head, if printing is patchy or streaked replace the BJ Cartridge.
  • Page 153: Straight Lines Are Broken

    Straight lines are broken Check 1 Has the print head been aligned? Check 2 Is Print Quality set to Fast in the printer driver? Check 3 Is the paper thickness lever set correctly? Troubleshooting - Printout is Unsatisfactory...
  • Page 154 Aligning the Print Head Check 2 Is Print Quality set to Fast in the printer driver? Changing Print Quality to Fine in the printer driver may improve the quality of printed straight lines. Windows Open the Printer Properties dialogue box.
  • Page 155 Is the paper thickness lever set correctly? If straight lines are printed uneven or broken after changing the setting of the paper thickness lever on the front of the printer, re-align the print head. Aligning the Print Head Troubleshooting - Printout is Unsatisfactory...
  • Page 156: Printed Pages Curled

    Printed pages curled As printed pages are ejected from the printer, they are curled or wavy. Check 1 Are you printing on thin paper? Check 2 Is the printer driver set for high density printing? Troubleshooting - Printout is Unsatisfactory...
  • Page 157 Printed pages curled Check 1 Are you printing on thin paper? The large amount of ink used to print colour photographs and illustrations can cause printed pages to curl or warp. For such print jobs you should use special media such as High Resolution Paper or Glossy Photo Paper. When you use High Resolution Paper, Glossy Photo Paper or other special Note media, always load the sheets with the print side (whiter side) facing up.
  • Page 158 To lower the intensity, follow the pro- cedure below. Windows Open the Printer Properties dialogue box and click the Advanced button in the Main tab. Click the Colour tab. Use the Intensity slide bar to change the Intensity setting.
  • Page 159: Backs Of Pages Stained With Ink

    Backs of pages stained with ink The backs of pages are stained after they are printed and ejected from the printer. Check Is greyscale printing being performed? If you are using greyscale printing, the backs of the pages may be stained with ink.
  • Page 160: Ink Blurred

    The ink is blurred, images are not sharp, and the ink has spread and run together. Check 1 Are you using plain paper? Check 2 Is the print head dirty? Check 3 Is the printer driver set for high-density printing? Troubleshooting - Printout is Unsatisfactory...
  • Page 161 Check 3 Is the printer driver set for high-density printing? The Intensity setting in the printer driver can be used to adjust print density, the amount of ink used to print. Lowering the print density setting can reduce the tendency for ink to spread in colour photographs or illustrations.
  • Page 162 Windows Open the Printer Properties dialogue box and click the Advanced button in the Main tab. Click the Colour tab. Use the Intensity slide bar to change the intensity setting. Macintosh When using Manual for printing, click the Details button in the Print dia- logue box.
  • Page 163: Printed Surface Scratched

    Printed surface scratched The print side of the paper is scratched and stained. Check 1 Are you printing on thick paper? Check 2 Is the paper thickness lever set correctly? Check 3 Are you printing on curled plain paper? Check 4 Are you executing a high-density print on plain paper? Check 5 Are you printing outside the recommended printing area?
  • Page 164 Check 1 Are you printing on thick paper? If you print on paper thicker than the allowed maximum weight of 105g/m the print head may scratch the printed surface of the page. If you experi- ence difficulty when printing on thick paper, clean the print head. Cleaning the Print Head Check 2 Is the paper thickness lever set correctly?
  • Page 165 If you execute a high-density print job on plain paper, the paper may absorb too much ink and curl, the print head may scratch the surface of the curled page. Lower the Intensity setting. Open the Printer Properties dialogue box, and click the Advanced button in the Main tab. Click the Colour tab.
  • Page 166: White Streaks Visible

    White streaks visible Check Print a nozzle check pattern. • If colours are broken or missing, clean the print head. • If lines are not aligned properly, align the print head. • If any portion of the nozzle check pattern is streaked, the print head could be clogged, may not be aligned properly, or the BJ Cartridge may be worn out.
  • Page 167 Colours streaked or uneven Patterns of uneven or streaked colouring appear on the printout. Check 1 Is Print Quality on the Quality tab set to Fast? Check 2 Is Halftoning set for optimum performance? Troubleshooting - Printout is Unsatisfactory...
  • Page 168 Windows Open the Printer Properties dialogue box. Click the Advanced button in the Main tab. In the Quality tab, drag the slide bar to the right toward Fine and click the OK button.
  • Page 169 Check 2 Is Halftoning set for optimum performance? Check the Halftoning setting in the Quality tab of the printer driver. The Dif- fusion setting smoothes uneven or streaked colours. Windows Open the Printer Properties dialogue box. Click the Advanced button in the Main tab.
  • Page 170: Last Part Of Print Job Not Printing

    The last part of each page in the document is not printed. Check 1 Are you using the paper size specified in the Page Size setting? Check 2 Are the computer and printer securely connected? Check 3 Is a WPS printer driver installed? Troubleshooting - Printout is Unsatisfactory...
  • Page 171 Are you using the paper size specified in the Page Size setting? If the size of the paper loaded in the printer does not match the Page Size setting in the printer driver, part of each page may not print.
  • Page 172 Is a WPS printer driver installed? You may not be able to print correctly with a WPS (Windows Printing Sys- tem) printer driver installed in your system. Confirm whether or not a WPS driver is installed in your system. Change the WPS driver port setting to FILE or delete the WPS driver.
  • Page 173 Check Are you using the application program that only supports PostScript? The S400 is a QuickDraw printer and is not a PostScript printer. Therefore, if you use the application program that only supports PostScript, lines of characters and figures may print with unnatural notches. Always use the application program that supports QuickDraw.
  • Page 174: Printer Does Not Start Or Stops In Mid-job

    Printer Does Not Start or Stops in Mid-job Printer does not switch on Print job does not start Printing halts Printing starts but nothing printing Cartridge holder does not move to centre Troubleshooting - Printer Does Not Start or Stops in Mid-job...
  • Page 175: Printer Does Not Switch On

    Printer does not switch on The printer does not switch on after the POWER button is pressed. Check 1 Have you pressed the POWER button firmly? Check 2 Is the power cord plugged in correctly? Troubleshooting - Printer Does Not Start or Stops in Mid-job...
  • Page 176 Check 2 Is the power cord plugged in correctly? Make sure that the power cord is plugged into a power outlet. Troubleshooting - Printer Does Not Start or Stops in Mid-job Printer does not switch on...
  • Page 177: Print Job Does Not Start

    Print job does not start Printer does not operate after print job executed from the computer. Check 1 Is the printer switched on? Check 2 Are you printing a very large file? Check 3 Are the printer and computer securely connected?
  • Page 178 Is the printer switched on? Check the POWER lamp to see if it is lit green. If the POWER lamp is flashing green, the printer is still warming up. After the POWER lamp is lit, the printer is ready to use.
  • Page 179 A print job may not start if you have selected the wrong printer driver for the print job. Make sure "Canon S400" is displayed in the Name entry box of the Print Windows dialogue box. If another driver is selected, click the down-arrow and select "Canon S400"...
  • Page 180 Check 5 Is the correct printer port selected? If the printer and computer are connected directly with a printer cable, specify LPT1 or USBPRN01 as the printer port. Follow the procedure below. Open the Printer Properties dialogue box directly from the Start menu.
  • Page 181: Printing Halts

    Printing halts The printer stops printing before the print job is completed. Check 1 Is the print job a finely detailed photograph or illustration? Check 2 Has the printer been operating for a long time? Troubleshooting - Printer Does Not Start or Stops in Mid-job...
  • Page 182 The printer requires more time to process a finely detailed illustration or photograph. Check the POWER lamp. If the POWER lamp is flashing green, the computer is sending print data to the printer and the job is exe- cuting normally.
  • Page 183: Printing Starts But Nothing Printing

    Printing starts but nothing printing The printer operates but nothing is printed on the page. Check 1 Is the ink of BJ Cartridge in good condition? Check 2 Did you remove the orange protective tape from the print head? Troubleshooting - Printer Does Not Start or Stops in Mid-job...
  • Page 184 If the problem is not solved, replace ink tanks or BJ Cartridge. Replacing Ink Tanks Replacing the BJ Cartridge If you can print a nozzle check pattern normally, check that the printer is connected to the computer securely. If the connection is loose, printing starts but nothing may be printed.
  • Page 185 If the tape has not been removed, remove it. Align the print heads before you resume printing. Replacing the BJ Cartridge Aligning the Print Head Troubleshooting - Printer Does Not Start or Stops in Mid-job Printing starts but nothing printing...
  • Page 186: Cartridge Holder Does Not Move To Centre

    Check 1 Is the printer switched on? Check 2 Has the front cover been open longer than 10 minutes? Troubleshooting - Printer Does Not Start or Stops in Mid-job...
  • Page 187 Check the POWER lamp and make sure that it is green. If the POWER lamp is off, switch on the printer. If you have just turned on the printer and the POWER lamp is flashing green, the printer is warming up. Wait until the POWER lamp stops flashing.
  • Page 188: Paper Jams Or Does Not Feed

    Paper Jams or Does Not Feed Paper does not feed from auto sheet feeder Paper skewing during feeding Multiple sheets feed together Paper jam Troubleshooting - Paper Jams or Does Not Feed...
  • Page 189: Paper Does Not Feed From Auto Sheet Feeder

    Paper does not feed from auto sheet feeder After the print job is started, the paper loaded in the auto sheet feeder does not feed. Check 1 Is the paper too thick? Check 2 Is the sheet feeder overloaded? Check 3 Did you raise the paper rest? Check 4 Is the paper folded or curled?
  • Page 190 Check 1 Is the paper too thick? Thick paper does not feed. You cannot attempt to print on paper or other media thicker than 105g/m Check 2 Is the sheet feeder overloaded? The number of sheets you can load in the auto sheet feeder depends on the media you are using.
  • Page 191 To avoid misfeeds and paper jams, never load paper in the auto sheet feeder that is folded, curled or wrinkled. Media Types You Can Use with the Printer Media Types You Cannot Use with the Printer Paper does not feed from auto sheet feeder...
  • Page 192: Paper Skewing During Feeding

    Paper skewing during feeding The paper or other media does not feed straight into the paper feed slot. Check 1 Is the auto sheet feeder overloaded? Check 2 Is the paper folded or curled? Check 3 Is the paper guide set correctly? Troubleshooting - Paper Jams or Does Not Feed...
  • Page 193 If the paper guide on the auto sheet feeder is not set correctly, the paper does not feed straight or may jam in the printer. The paper guide must be snug against the side of the stack and not too tight.
  • Page 194: Multiple Sheets Feed Together

    Multiple sheets feed together During a multiple feed, more than one sheet feed from the stack at the same time. Check 1 Did you fan the stack before loading? Check 2 Is the auto sheet feeder overloaded? Check 3 Is the paper folded or curled? Check 4 Are you printing on transparencies? Troubleshooting - Paper Jams or Does Not Feed...
  • Page 195 Is the paper folded or curled? To avoid misfeeds and paper jams, never load paper in the auto sheet feeder that is folded, curled or wrinkled. Media Types You Cannot Use with the Printer Check 4 Are you printing on transparencies? When more than one transparency feeds from a stack at the same time, lower the paper rest, set the stack, and try again.
  • Page 196: Paper Jam

    Paper jam If paper jams in the printer, remove it. Slowly pull the paper out of the printer from the auto sheet feeder or the paper output slot, whichever is easier. If the paper tears or shreds, open the front cover and remove all the fragments of paper.
  • Page 197 • Paper within the range of 64 to 105g/m feeder. Media Sizes You Can Use with the Printer • To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled paper in the auto sheet feeder.
  • Page 198: The Power Lamp Flashes Orange

    The POWER Lamp Flashes Orange When an error occurs, the POWER lamp flashes orange. The number of flashes indicates the cause of the problem. Two flashes: Out of paper or paper feed error Three flashes: Paper jam Four flashes: BJ Cartridge out of ink Five flashes: Cartridge not installed correctly Six flashes: BJ Cartridge not installed Seven flashes: BJ Cartridge defective...
  • Page 199 If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the RESUME button. If paper has jammed in the printer, remove the jam and press the RESUME button.
  • Page 200 Five flashes: Cartridge not installed correctly The correct cartridge is not installed. When printing is to be performed, install the BJ Cartridge for the S400. When scanning is to be performed, install the scanner cartridge. BJ Cartridges You Can Use with the Printer Scanning an Image Six flashes: BJ Cartridge not installed...
  • Page 201 Replacing the BJ Cartridge Eight flashes: Waste ink tank almost full The printer has a built-in waste ink tank to hold the ink that was consumed during print head cleaning. Eight flashes indicate the waste ink tank is nearly full. Press the RESUME button to skip the error so you can continue printing.
  • Page 202 The POWER lamp flashes orange and green alternately: Service error A service error means the printer requires the attention of a qualified tech- nician. Contact a Canon service facility. Count the number of flashes. (You may be asked for this information.)
  • Page 203: An Error Message Appears

    An Error Message Appears Error writing to LPT1 or USBPRN Application error, General protection fault Other error messages Troubleshooting - An Error Message Appears Windows Windows...
  • Page 204: Error Writing To Lpt1 Or Usbprn

    Is the printer port operating correctly? Check 5 Is the printer driver installed correctly? Check 6 Is the printer port setting identical to the interface you are using? Check 7 Is a WPS driver installed? Windows Troubleshooting - An Error Message Appears...
  • Page 205 After the POWER lamp is lit, the printer is ready to use. Check 2 Are the printer and computer connected properly? Check the connections of the printer cable at the computer and the printer. Check 3 Is print spooling operating correctly? Cancel spooling and send the print job directly to the printer.
  • Page 206 Right-click the My Computer icon and select Properties from the pop-up menu. Click the Device Manager tab. Select Ports (COM & LPT), then double-click Canon BJ LPT Printer Port (LPT1). In the General tab, make sure Original Configuration (Current) is enabled.
  • Page 207 To check the printer port setting, open the Printer Properties dialogue box and click the Details tab. - If "LPT1" is displayed in the “Print to the following port” box, the printer port is set to the parallel port.
  • Page 208 Click the Details tab and check the "Print to the following port" setting. If the selected port is the port also used by the S400, change the WPS driver port setting to FILE or delete the WPS driver.
  • Page 209: Application Error, General Protection Fault

    Check 4 Is there sufficient free space on the hard disk? Check 5 Is there a problem in the file you are trying to print? Check 6 Is the printer driver installed correctly? Windows Troubleshooting - An Error Message Appears...
  • Page 210 Check 1 Are you using a Windows 3.1 application program? Attempting to print from a Windows 3.1 application program installed on the Windows 98 or Windows 95 platform may cause an error. Use a Windows 98 or Windows 95 compatible application program. Check 2 Are several application programs running in the background? If you are running several application programs at the same time, there may...
  • Page 211 Check 4 Is there sufficient free space on the hard disk? An error may occur if there is not enough free space available on the hard disk. Check the amount of free space on the hard disk. If there is little free space available on the disk, delete any unneeded files.
  • Page 212 Check 6 Is the printer driver installed correctly? There may be a problem with the printer driver. Uninstall the printer driver and install it again. Refer to the Quick Start Guide provided with the printer. Troubleshooting - An Error Message Appears...
  • Page 213: Other Error Messages

    Other error messages Check 1 An error displayed in the BJ Status Monitor? Check 2 An error displayed in any screens other than the BJ Status Monitor? Check 3 Error number (xxxx:) displayed? Troubleshooting - An Error Message Appears Windows Windows Macintosh...
  • Page 214 Other error messages Windows Check 1 An error displayed in the BJ Status Monitor? When an error occurs, the BJ Status Monitor screen opens. The Print Status tab displays a short description of the error and other infor- mation about the print job. Click the Guide tab to display instructions on how to solve the problem.
  • Page 215 Delete any unneeded file to make more disk space available. Quit any other application programs you are running in the background. Cannot read printer driver..Uninstall the printer driver and reinstall it. Refer to Driver and Utility Guide for Windows Users. Background printing failed.
  • Page 216 Error number (*203) Installed printer driver not operating correctly. Remove the installed BJ printer driver and then install the printer driver again. For details, refer to the Driver and Utility Guide for Macintosh Users. Troubleshooting - An Error Message Appears...
  • Page 217 If the problem cannot be solved, check the settings in Chooser. Select Chooser from the Apple menu. Click the S400 icon. Make sure that S400 is specified in the “Connect to box”. If the problem still cannot be solved, remove unneeded documents from Control Panels folder, and try again.
  • Page 218: Scanner Problems

    Scanner Problems Scanning result is unsatisfactory Cannot be used with TWAIN-compatible application program Other scanner problems Troubleshooting - Scanner Problems...
  • Page 219: Scanning Result Is Unsatisfactory

    Scanning result is unsatisfactory Scanned image blurred or distorted Scanned image is of uneven quality White portion becomes greyish Parts of an image are missing or not aligned properly Image contains unexpected colors, or is too light or too dark Troubleshooting - Scanning result is unsatisfactory...
  • Page 220: Scanned Image Blurred Or Distorted

    Scanned image blurred or distorted Check 1 Are you using a clear image for scanning? Check 2 Is the scanning holder unstained and undamaged? Check 3 Are you scanning thick paper? Troubleshooting - Scanning result is unsatisfactory...
  • Page 221 Check 1 Are you using a clear image for scanning? Blurry images are not suited for scanning. For best scanning results, always use a clear, sharp images. A scanned image cannot be better than the original image. Check 2 Is the scanning holder unstained and undamaged? As you use the scanning holder with originals, it is bound to get dirty.
  • Page 222: Scanned Image Is Of Uneven Quality

    Scanned image is of uneven quality The scanned image is coarse and blurry. Check Is the resolution setting high enough? Resolution determines the precision of the scanned image. The greater the number of dots used to draw an image, the greater the pre- cision and the higher the quality of the scanned image.
  • Page 223: White Portion Becomes Greyish

    White portion becomes greyish Check 1 Did you perform white level calibration? Check 2 Did you adjust the brightness and contrast? Check 3 Did you scan a monochrome image using the Colour or Greyscale setting? Troubleshooting - Scanning result is unsatisfactory...
  • Page 224 Check 1 Did you perform white level calibration? White level calibration is used for maintaining the correct colour balance of scanned images. This white level calibration is needed when using the scanner cartridge is used for the first time after purchase or when the sys- tem needs to update the white level calibration data.
  • Page 225 White portion becomes greyish Check 3 Did you scan a monochrome image using the Colour or Greyscale setting? If the scanning mode is set to Colour or Greyscale, the scanner detects and scans gradations evenly, and white may not be recognised as white. When you scan a monochrome image, always set Black &...
  • Page 226: Parts Of An Image Are Missing Or Not Aligned Properly

    Parts of an image are missing or not aligned properly Check 1 Did you position the original within the proper scanning area? Check 2 Did you specify the scanning area correctly? Troubleshooting - Scanning result is unsatisfactory...
  • Page 227 Check 1 Did you position the original within the proper scanning area? Make sure the original is positioned in the proper scanning area. Check 2 Did you specify the scanning area correctly? If the Paper Size setting is smaller than the paper size of original, parts of the image will be missing.
  • Page 228 Image contains unexpected colors, or is too light or too dark The appearance of the scanned image is not what you expected, or the image is too light or too dark. Check 1 Is the number of display colours set to High Color or True Color? Check 2 Is Colour Matching turned on? Troubleshooting - Scanning result is unsatisfactory...
  • Page 229 Check 1 Is the number of display colours set to High Color or True Color? Check the number of display colours. Windows From the Start menu, select Settings and then select Control Panel. Double-click the Display icon, then click the Settings tab. Make sure Colors is set to High Color or True Color in the Colors box.
  • Page 230 Check 2 Is Colour Matching turned on? The colours displayed on your display may not match the actual scanned colours. Colour Matching attains the best match between the colours dis- played on your display and the actual colours in the scanned image. Color Matching can be used when the Scanning Mode is set for Color.
  • Page 231: Cannot Be Used With Twain-compatible Application Program

    Cannot be used with TWAIN-compatible application program Cannot launch IS Scan from within the TWAIN-compatible graphics application program Cannot transfer to TWAIN-compatible graphics application program Troubleshooting - Cannot be used with TWAIN-compatible application program...
  • Page 232 Cannot launch IS Scan from within the TWAIN-compatible graphics application program Check Does the TWAIN-compatible graphics application program you are using support the latest 32-bit TWAIN specifications or TWAIN Source Manager (Version 1.5 or later)? When IS Scan is used as a TWAIN interface, you must use the latest 32-bit Windows TWAIN-compatible graphics application program.
  • Page 233 Cannot transfer to TWAIN-compatible graphics application program Check Does the TWAIN-compatible graphics application program you are using support the file format type and resolution of the image data? Some TWAIN-compatible graphics application programs support specific file format types and resolution settings only. For example, the resolution settings of some OCR (optical character reader) application programs are limited to 300 to 400dpi.
  • Page 234: Other Scanner Problems

    Other scanner problems Cannot install the scanner driver Does not launch with default settings Windows Improper colours are displayed in the dialogue box Scanning is too slow Communication error occurs An error message appears Troubleshooting - Other scanner problems...
  • Page 235: Cannot Install The Scanner Driver

    Cannot install the scanner driver Check 1 Did you follow the scanner driver installation instructions? Check 2 Are any other application programs running? Check 3 Did you specify the correct CD-ROM drive for installation? Check 4 Is there a problem with the Setup Software & Reference Guide CD-ROM? Troubleshooting - Other scanner problems Windows...
  • Page 236 Check 1 Did you follow the scanner driver installation instructions? This Reference Guide provides step-by-step instructions for installing the scanner driver. Installing the IS Scan Software If an error occurred during installation and you had to forcibly shut down the Note installation procedure, you may not be able to install the scanner driver because Windows is no longer stable.
  • Page 237 • The drive name (E: for example) varies according to how your system is Note set up. • When you install the printer driver from Run in the Start menu, specify the CD-ROM drive and file name (Setup.exe) correctly. Check 4 Is there a problem with the Setup Software &...
  • Page 238: Does Not Launch With Default Settings

    Does not launch with default settings Check Did you launch IS Scan from a TWAIN-compatible graphics application program? This problem occurs when IS Scan is launched from a TWAIN-compatible graphics application program. Depending on the TWAIN-compatible graphics application program, Previ- ous Settings selected in the Standard Value box under the Custom Settings dialogue box may be cleared, and standard settings characteristic of the TWAIN-compatible program you are using may be used when launching IS...
  • Page 239: Improper Colours Are Displayed In The Dialogue Box

    Improper colours are displayed in the dialogue box Check Is the number of display colours set to High Color or True Color? This problem occurs when IS Scan is launched from a TWAIN-compatible Windows application program. If the problem is not solved, change the number of display colours of your computer.
  • Page 240: Scanning Is Too Slow

    Scanning is too slow Scanning is requiring an unusually long time. Check Are you using a higher resolution than required? In order to scan an image, your computer must be able to receive a large amount of data. Therefore, the scanning speed varies according to the per- formance of the computer.
  • Page 241: Communication Error Occurs

    Check 1 Did you launch IS Scan or IS Scan Plus immediately after it was closed? Check 2 Is the printer switched on and on-line? Check 3 Are you using the USB interface running under Windows 98? Troubleshooting - Other scanner problems...
  • Page 242 Wait for a few seconds and then launch again. Check 2 Is the printer switched on and on-line? Make sure the printer is switched on and on-line. For details on the off-line status, refer to the on-line Help of your operating system.
  • Page 243 Help for IS Scan(Bjscan2.hlp) exists in the IS Scan folder. Follow the procedure below. Open the Program Files folder in Drive C. Open the Canon folder in the Program Files folder. Open the IS Scan folder in the Canon folder. Open the "Bjscan2.hlp" file.
  • Page 244: Other Problems

    Other Problems Cannot install the printer driver BJ Status Monitor does not open Windows Cannot execute background printing Troubleshooting - Other Problems...
  • Page 245: Cannot Install The Printer Driver

    Cannot install the printer driver Check 1 Did you follow the printer driver installation instructions in the Quick Start Guide? Check 2 Are any other application programs running? Check 3 Did you specify the correct CD-ROM drive for installation? Check 4 Is there a problem with the Setup Software &...
  • Page 246 For details on how to uninstall the printer driver, refer to the Driver and Utility Guide for Windows Users or Driver and Utility Guide for Macintosh Users.
  • Page 247 • The drive name (E: for example) varies according to how your system is Note set up. • When you install the printer driver from Run in the Start menu, specify the CD-ROM drive and file name (Install.exe) correctly. Check 4 Is there a problem with the Setup Software &...
  • Page 248: Bj Status Monitor Does Not Open

    BJ Status Monitor does not open The BJ Status Monitor does not open and displays messages and guidance. Check 1 Do your computer and printer cable support bi-directional communication? Check 2 Is the bi-directional option selected in the printer driver?
  • Page 249 The computer and printer cable must both be capable of effecting bi-directional data transfer. Note If you are unsure as to whether your computer or printer cable supports bi- directional communication, contact your hardware manufacturer. Check 2 Is the bi-directional option selected in the printer driver? To set the bi-directional option, follow the procedure below.
  • Page 250: Cannot Execute Background Printing

    The BJ Backgrounder is not displayed during a print job and you cannot use background printing. Check 1 Is there enough free space available on the hard disk? Check 2 Is background printing enabled in the printer driver? Troubleshooting - Other Problems...
  • Page 251 files, switch background printing off. Check 2 Is background printing enabled in the printer driver? Windows Open the Printer Properties dialogue box, then click the Page Layout tab. Check Background Printing in the Background checkbox. Macintosh Select Chooser from the Apple menu.
  • Page 252 Specifications Printing method: Bubble Jet on-demand Printing resolution: 1440 (horizontal) x 720 (vertical) dpi. Print speed (printing with Canon standard pattern): Black printing using Black BJ Cartridge BC-30e Fast: Normal: Colour printing using Color BJ Cartridge BC-33e Fast Normal: Photo colour printing using Color BJ Cartridge BC-34e Photo...
  • Page 253 Interface (parallel): IEEE 1284-compatible Interface (USB): USB 1.0-compatible Interface connector (parallel): Amphenol 57-40360 or equivalent Interface connector (USB): USB standard Series B receptacle Recommended printer cable (parallel): Material: AWG28 or larger Type: Twisted-pair shielded cable Length: Up to 2.0m (6.5 ft)
  • Page 254 * To shut down power completely, remove the power cord from the wall outlet. ** This printer is provided with an automatic power off feature. If the printer does not receive any data for a specified length of time, the printer automatically powers down to the standby mode.
  • Page 255 Dimensions (with paper rest and paper output tray retracted): 418 mm(W) x 306 mm(D) x 169 mm (H) 16.5"(W) x 12.0"(D) x 6.6"(H) Weight: Approx. 3.7 kg (8.16 lb.) Feed method: Continuous feed through auto sheet feeder For High resolution paper, plain paper, envelopes, Transparencies, Glossy photo paper, high gloss photo film, Back print film, Glossy photo cards, T-shirt transfers Sheet feeder capacity:...
  • Page 256 Custom size: width: 100.0mm to 241.3mm (3.94" to 9.50") height: 100.0mm to 584.2mm (3.94" to 23.0") Weight: 64 to 105 g/m Special Canon media: High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Transparencies Back Print Film...
  • Page 257 * When printing the ISO JIS-SCID No. 5 pattern on plain paper with Plain Paper selected for Paper Type and Super Photo selected for Choose Print Mode in the Windows 98/Windows 95 printer driver. Approx. 1520 sheets Approx. 550 sheets Approx.
  • Page 258 Yellow ** When printing the ISO JIS-SCID No. 5 pattern on High resolution paper with Super Photo selected for Choose Print Mode in the Win- dows 98/ Windows 95 printer driver. Black BJ Cartridge BC-30e: Nozzles: Ink colours: Black only Capacity: Approx.
  • Page 259 • The BJ Status Monitor cannot be used when printer is used in network Note environment. • When the connecting printer and computer through USB interface, use the system in the following operating environment. Computer with Microsoft Windows 98, which is preinstalled by a computer Windows manufacturer on purchase.
  • Page 260 BCI-3ePM Photo (ink tank for Color BJ Cartridge BC-34e Photo) BCI-3eY (ink tank for Color BJ Cartridge BC-33e) BCI-3eY (ink tank for Color BJ Cartridge BC-34e Photo) Bi-directional communication BJ Cartridge BJ Cartridges You Can Use with the Printer 18, 28, 248, Index...
  • Page 261 Notes on Handling the Replacing the Using the BJ Cartridge Container BJ Status Monitor Bjscan2.hlp Black BJ Cartridge BC-30e Canon Special Media Cartridge Holder Cartridge Lock Lever Cleaning the paper feed rollers the print head the printer Color BJ Cartridge BC-31e...
  • Page 262 Deep print head cleaning Default printer Setting the S400 as the Driver scanner driver basics Envelopes Using Error message European DL Envelope Front cover Glossy Photo Cards FM-101 Using Glossy Photo Paper GP-301 Using Halftoning High Color High Gloss Photo Film HG-201...
  • Page 263 Ink Tank Ink Tank BCI-3eBK (For Black BJ Cartridge BC-30e) Ink Tank BCI-3eBK (For Color BJ Cartridge BC-33e) Ink Tank BCI-3eC (For Color BJ Cartridge BC-33e) Ink Tank BCI-3eM (For Color BJ Cartridge BC-33e) Ink Tank BCI-3ePBK Photo (For Color BJ Cartridge BC-34e Photo) 64, Ink Tank BCI-3ePC Photo (For Color BJ Cartridge BC-34e Photo) 64, Ink Tank BCI-3ePM Photo (For Color BJ Cartridge BC-34e Photo) 64, Ink Tank BCI-3eY (For Color BJ Cartridge BC-33e)
  • Page 264 High Resolution Paper HR-101 Transparencies Transparencies CF-102 T-Shirt Transfer TR-201 T-Shirt Transfers Media Sizes You Can Use with the Printer Sizes Weight Media Types You Can Use with the Printer Media Types You Cannot Use with the Printer Normal print head cleaning...
  • Page 265 Paper guide Paper output tray Paper rest Paper thickness lever Setting the Parallel interface Parts and Functions Front view Inside the printer Operation panel Rear view Photo Optimizer Photographs Printing Photographic Images Tips on Printing Photographic Images Plain paper Using...
  • Page 266 Aligning the Cleaning the Print side Printable area Banner Paper Envelope Glossy Photo Cards Legal Letter Printer (Parts and Functions) Front view Inside the printer Operation panel Rear view Printer cable connector Parallel interface USB interface Printer port (LPT1) Printing area...
  • Page 267 Banner Paper Envelope Glossy Photo Cards Legal Letter Printing on Paper and Other Media Loading Paper and Other Media Protective cap Protective tape QuickDraw printer Replacing the BJ Cartridges the Ink Tanks Resolution scanning RESUME button Scan About the Scanning Area...
  • Page 268 Other error messages Other Problems BJ Status Monitor does not open Cannot execute background printing Cannot install the printer driver Paper Jams or Does Not Feed Multiple sheets feed together Paper does not feed from auto sheet feeder Paper jam...
  • Page 269 Printer Does Not Start or Stops in Mid-job Cartridge holder does not move to centre Print job does not start Printer does not switch on Printing halts Printing starts but nothing printing Printout is Unsatisfactory Backs of pages stained with ink...
  • Page 270 Other scanner problems An error message appears Cannot install the scanner driver Communication error occurs Does not launch with default settings Improper colours are displayed in the dialogue box Scanning is too slow Scanning result is unsatisfactory Image contains unexpected colors, or is too light or too dark Parts of an image are missing or not aligned properly Scanned image blurred or distorted Scanned image is of uneven quality...
  • Page 271 US Commercial #10 Envelope USB interface USBPRN (nn: numerals) Waste ink tank almost full White calibration sheet White level calibration WPS driver 172, Index...

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S4000

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