Table of Contents
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Table of Contents
Related Manuals for Aastra 33i
Summary of Contents for Aastra 33i
- Page 2 Proprietary and Contents Section Aastra – 2741-002...
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Page 3: Nd Edition (November 15, 2007)
Edition (November 15, 2007) © Copyright 2007 Aastra Intecom Inc. All rights reserved. Information in this manual may change with product revisions. Aastra Intecom may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. -
Page 4: Revision History
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. -
Page 5: Exclusions
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. -
Page 6: Warranty Repair Service
Proprietary and Contents Section warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability. Warranty Repair Service Should the set fail during the warranty period, contact the Aastra Intecom Customer Service Center (CSC) at 1-800-729-1872. Aastra – 2741-002... -
Page 7: Table Of Contents
33i IP Phone User Guide for SPN Table of Contents Edition (November 15, 2007) ................iii Contact Information ....................iii What to Expect when Contacting Company ...............iii Trademarks and Acknowledgements ................iii Revision History......................iv 33i Product......................... iv Product Liability......................iv Software License Agreement ..................iv Limited Warranty ...................... - Page 8 Installation .......................... 1 Startup .......................... 1 Configuration and Updates................... 1 No Service Message....................2 Network Disconnected................... 2 33i Keys and Functions ....................2 33i Key Description ..................... 3 Programmable Hard Keys....................4 Features ........................4 Line and Call Appearance Keys................... 5 Line/Call Appearance Hard Keys ................
- Page 9 33i IP Phone User Guide for SPN Callers List and Redial List ..................11 Handle Calls Using the Speaker ..................12 Handle Calls Using a Headset................... 12 End a Call.......................... 12 Emergency Call Handling for Remote SIP Workers ............13 Chapter 4 Phone Features ....................
- Page 10 Delete Entries in the Callers List................26 Exit the Callers List....................27 Redial ..........................27 Last Number Redial ....................27 Redial List ........................28 Appendix A Customize your 33i Phone................31 Options List........................31 Access the Options List....................32 Preferences Menu ......................33 Tones .......................... 33 Contrast Level ......................
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Page 11: About This Publication
About This Publication Overview This guide explains how to use your new 33i SIP IP phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. -
Page 12: References
References The following publications provide related information. Title Description Aastra Model 33i IP Phone Installation and set-up instructions, general features and Installation Guide functions, and basic options list customization. This guide is included in the box with your phone. -
Page 13: Chapter 1 Introduction
Overview The 33i IP telephone provides communications over an IP Network using SIP IP telephony protocol. The 33i has all the features of a regular business phone, allowing you to place and receive calls, transfer, conference and more. The 33i Telephone... -
Page 14: Phone Features
Built-in-two-port, 10/100 Ethernet switch allowing you to share a connection with your computer. General Requirements The 33i SIP IP Phone requires the following environment: • A SIP-based IP PBX system or network installed and running with a SIP account created for the 33i phone. -
Page 15: Chapter 2 Getting Started
33i IP Phone User Guide for SPN Chapter 2 Getting Started Installation If your system administrator has not already setup your 33i phone, please refer to the Aastra Model 33i IP Phone Installation Guide for basic installation and physical setup of the 33i. •... -
Page 16: No Service Message
Do not unplug or remove power from the phone while it is checking and installing firmware. No Service Message Appendix B, No Service for information. Network Disconnected Appendix B, Network Disconnected for information. 33i Keys and Functions Hold Key Navigation Keys Hang Up key Options Key with Status Lamp Callers List Key Conf Key... -
Page 17: 33I Key Description
33i IP Phone User Guide for SPN 33i Key Description Description Controls the Hold feature. Goodbye key: • Ends an active call • Exits an open list such as the Options List without saving changes. Callers Accesses the Callers List of the last 200 calls received. -
Page 18: Programmable Hard Keys
Mute key. Programmable Hard Keys The 33i has 7 programmable hard keys with status lamps located just above the Mute key. They support 6 programmable functions or line/call appearances. Programmable keys are configured by the system administrator according to the requirements of your organization. -
Page 19: Line And Call Appearance Keys
Accesses the voicemail system. Line and Call Appearance Keys There can be up to 9 line/call appearances configured on the 33i phone (if no features are configured on the available programmable keys). Usually you will have only one directory number on your phone. -
Page 20: Status Lamps For Line And Call Appearances
Slow Flash You are in Headset mode. Message Waiting Indicator The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. MWI LED Status Description Slow Flash You have a new message (s). Aastra – 2741-002... -
Page 21: Volume Key
33i IP Phone User Guide for SPN MWI LED Status Description Rapid Flash You have an incoming call. Even Flash One or more calls are on hold. Volume Key You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume key located directly below the dial pad. -
Page 22: Mute
Deactivate the Mute feature: Press the Mute key again. Mute is deactivated. Idle State Display The idle state screen displays when your 33i phone is not in use. Aastra – 2741-002... -
Page 23: Chapter 3 Call Handling
33i IP Phone User Guide for SPN Chapter 3 Call Handling Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. -
Page 24: Receive A Call
Bridged Line Appearance or BLA.) Example In the following example, Phone A and Phone B have the same directory number assigned to a line/call appearance key on both phones. The following applies to call handling in this situation: Aastra – 2741-002... -
Page 25: Calls On Hold With Bla
33i IP Phone User Guide for SPN Phone A: • When Phone A goes off-hook on the line, it takes control of the line and the associated call appearance. • Phone A controls transfer, conference, hold, etc. • Phone A shows a green status lamp on the line appearance if the call is on L1-L3. -
Page 26: Handle Calls Using The Speaker
Also see Headset Microphone Volume in the Options list. End a Call Step Action From a connected call: • Press the Goodbye key. • Place the handset back on hook if connected through the handset. Aastra – 2741-002... -
Page 27: Emergency Call Handling For Remote Sip Workers
33i IP Phone User Guide for SPN Emergency Call Handling for Remote SIP Workers Emergency Call Handling (911 calling) is not supported for Remote SIP Workers at this time. Aastra - 2741-002... - Page 28 Chapter 3, Call Handling Aastra – 2741-002...
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Page 29: Chapter 4 Phone Features
33i IP Phone User Guide for SPN Chapter 4 Phone Features Hold Place a Call on Hold • You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List Callers List. -
Page 30: Automatic Hold
Chapter 4, Phone Features Automatic Hold The 33i phone will automatically put your current call on hold when you press a new line key to answer a call. Manage Multiple Calls on Hold Step Action Result This screen displays when you have more than one call on hold. -
Page 31: Transfer
33i IP Phone User Guide for SPN Step Action Result Activate Do Not Disturb: Press the DND key. The Do Not Disturb message displays. Deactivate Do Not Disturb: Press the DND key. The feature is deactivated. Transfer Unannounced Transfer When you transfer a call directly to another party and complete the transfer without consulting with the receiving party, it is called an unannounced transfer. -
Page 32: Conference
Press the Line key of the call on hold The ringing line drops and you are while the destination is ringing. reconnected to the original party. Conference The 33i phone supports up to three parties in a conference call. Establish the Conference Step Action Result Connect to the first party to include in the conference. -
Page 33: Release A Conferenced Party
33i IP Phone User Guide for SPN Step Action Result • The conference is established and Press the Conf key again. the second line lamp turns off. • The original line lamp is on steady. • A list of the other two parties in the conference displays on the originator’s screen. -
Page 34: Conference Two Previously Connected Calls
Forward a number assigned to a hard key that is not your main directory number: Press the line key of the number to Hear dial tone. forward. Press the Forward key. Hear the 2-beep configuration tone. Aastra – 2741-002... -
Page 35: Multiple Call Forward Assignments
33i IP Phone User Guide for SPN Step Action Result • Hear the 2-beep confirmation tone. Dial the destination number. • The calls for this number will be forwarded to this destination. Deactivate Call Forward: Press the appropriate line key. -
Page 36: Call Pickup
Call Pickup The Call Pickup feature allows you to answer a call ringing at another extension. Your 33i phone provides the following 2 types of Call Pickup. • Group - Your directory number is assigned to a Call Pickup group. You can answer the ringing extension of another member of the group using the Call Pkup key. -
Page 37: Call Waiting
33i IP Phone User Guide for SPN Call Waiting When you are on an active call, and a second call rings in to your phone, you hear one beep, and the screen displays the name and number (if available) of the second caller. -
Page 38: Voice Mail
The "N" at the left of the screen indicates a new call you have not reviewed. Indicates an unanswered call. Indicates an answered call. Callers List Functions Step Action Result Access the Callers List Press the Callers key. The Callers List “summary” screen displays. Aastra – 2741-002... - Page 39 33i IP Phone User Guide for SPN Step Action Result Press to scroll through the Callers List. • Most recent call - • Oldest call - Dial from the Callers List: From the entry that you have selected: The number is automatically dialed.
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Page 40: Missed Calls Indicator
Chapter 4, Phone Features Missed Calls Indicator The 33i phone displays the “<Number of> Missed Calls” in the idle state screen display. As the number of missed calls increments: • The phone numbers associated with the calls are stored in the Callers List When you review the calls in the Callers List: •... -
Page 41: Exit The Callers List
33i IP Phone User Guide for SPN Delete only one entry: Find the entry to delete. Press the Delete key. The Delete confirmation message displays: Press the Delete key again to confirm. The entry is deleted. Cancel the delete function:... -
Page 42: Redial List
Press the Redial key one time. Entry Number John Smith 2395 Aug 9 04:55pm to find the entry to call. • Press an available line key. The number automatically dials. • Press the Speaker key. • Lift the handset. Aastra – 2741-002... - Page 43 33i IP Phone User Guide for SPN Delete Entries in the Redial List: • Individual entries cannot be deleted. • The Delete key is Hard Key #4 at the top right of the phone. Find the entry to delete. Press the Delete key.
- Page 44 Chapter 4, Phone Features Aastra – 2741-002...
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Page 45: Appendix A Customize Your 33I Phone
33i IP Phone User Guide for SPN Appendix A Customize your 33i Phone Options List The Options key allows you to access a list of configuration options for your phone. The following table shows the phone options you can access with the Phone UI (User Interface.) Options requiring an administrator password are indicated. -
Page 46: Access The Options List
Appendix A, Customize your 33i Phone Main Menu Options Sub-menu Options Description User Password Sets the user password on the phone. Administrator Menu Administrator functions requiring an administrator password. Restart Phone Restarts the phone. Phone Lock Locks and unlocks the phone. -
Page 47: Preferences Menu
33i IP Phone User Guide for SPN Preferences Menu Tones Step Action Result Ring Tone: Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the default.) Go to Options > Preferences. -
Page 48: Contrast Level
Appendix A, Customize your 33i Phone Step Action Result Press Enter. The Tones Set screen displays. US is the default. The checkmark indicates the current setting. Press Next to scroll to the desired tone set. Press Set. message displays and the change is saved. -
Page 49: Live Dialpad
33i IP Phone User Guide for SPN Live Dialpad This option controls the Live Dialpad feature. • Live Dialpad feature ON (Default) - The phone automatically selects a line/call appearance and turns the speaker on as soon as a dial pad key is pressed. If the number is not completed, the phone will time out, go to the busy state, and play busy tone until you disconnect by using the Goodbye key or hang up. -
Page 50: Set The Audio Option And Headset Volume
Appendix A, Customize your 33i Phone Option Description Speaker/Headset Incoming calls go directory to the speaker. Use the Speaker key to switch between the speaker, headset, and handset. Lift the handset at anytime to switch back to the handset from either the speaker or the headset. -
Page 51: Time And Date
33i IP Phone User Guide for SPN Headset Microphone Volume: Go to Options > Preferences > Set Audio. Press Enter. The Audio Mode screen displays. Press Next to go to Headset Mic The Headset Mic Volume screen Volume. displays. Press Enter. -
Page 52: Set Time And Date Manually
Appendix A, Customize your 33i Phone Set Time and Date Manually If you set the time manually, the phone will not try to synchronize the time with the time server until the next time the phone is restarted. Step Action Go to Options >... - Page 53 33i IP Phone User Guide for SPN Daylight Savings Time: Sets daylight savings time. Automatic is the default. Press Next to go to the Daylight The Daylight Savings screen displays: Savings option. Press Enter. The Daylight Savings settings screen displays. It is currently set to Automatic.
- Page 54 Appendix A, Customize your 33i Phone Date Format: Sets the date display format. Go to the Date Format option. The Date Format screen displays. The Date Format settings screen Press Enter. displays. The checkmark indicates the current format setting. Press Next to scroll to the desired date format.
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Page 55: Language
33i IP Phone User Guide for SPN Press the * key to toggle between AM and PM. Press Set. message displays and the change is saved. Press Cancel to exit without change. Set Date: Displays the network date if the Time Server option is enabled and also allows you to set the date manually. -
Page 56: Phone Status Menu
Appendix A, Customize your 33i Phone Phone Status Menu Step Action Result Go to Options > Phone Status. The Phone Status menu displays. IP & MAC Addresses: Press Next to go to IP&MAC addresses. Press Enter. The IP Address displays. -
Page 57: User Password
33i IP Phone User Guide for SPN Step Action Result Firmware Info: Press Next to go to Firmware Info. The first of the Firmware Info screens Press Enter. displays. Press Next to scroll down to the screen that actually displays the firmware load. -
Page 58: Administrator Menu
Appendix A, Customize your 33i Phone Step Action Result Enter the new user password. Press Enter. Re-enter the new user password. The "Password Changed" message Press Enter. displays on the screen. Administrator Menu The options in this menu are configured by a system administrator and require an administrator password. -
Page 59: Phone Lock
33i IP Phone User Guide for SPN Phone Lock You can lock the phone to prevent it from being used or configured. While the phone is locked, only emergency 911 dialing is permitted. Step Action Result Lock the Phone: Go to Options > Phone Lock. - Page 60 Appendix A, Customize your 33i Phone Aastra – 2741-002...
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Page 61: Appendix B Troubleshooting
Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra Model 33i IP Phone Installation Guide for details. Why is my speaker not... - Page 62 Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP This setting is in the Options list. See Restart Phone phone? Appendix A. Aastra – 2741-002...
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Page 63: Index
33i IP Phone User Guide for SPN Index administrator menu ............44 Goodbye key ..............3 announced transfer............17 answer................10 automatic hold ..............16 handset ................2 handset not working ............48 handset volume..............7 BLA ..................10 headset................2, 35 blank display..............47 place and receive calls ..........12 bridged line appearance ............10... - Page 64 Voice Mail key..............24 delete entry..............29 Requirements ..............2 voicemail................24 restart phone ..............44 volume ring tone................33 handset................7 ring volume...............48 headset................7 ringer ................7 ringer volume..............7 speaker................7 Volume key ................ 7 set audio................35 set date ................41 Aastra – 2741-002...