Chapter 5 Troubleshooting; Status; Bluetooth - SMART KAPP42 User Manual

CHAPTER 5
TROUBLESHOOTING
Status
Off
On
Flashing (after startup)
Bluetooth
Off
Flashing
On
32 smarttech.com/kb/170769
What it means:
The capture board isn't receiving power.
What to do:
Ensure the capture board is connected to a power supply
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and is receiving power.
If the Status light is still off, contact SMART Support for
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assistance.
What it means:
The capture board is receiving power and is working
properly.
What it means:
The capture board is receiving power but isn't working
properly.
What to do:
Write on the capture board using only compatible markers.
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Ensure there are no obstructions (including markers) in the
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frame.
Clean the writing surface and frame.
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If the Status light continues to flash, contact SMART Support
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for assistance.
What it means:
The capture board isn't connected to a mobile device.
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The capture board was previously connected to a mobile
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device but the SMART kapp app on the mobile device isn't
running or the device has moved out of the capture board's
Bluetooth communication range.
What to do:
If you previously connected the mobile device, ensure the
SMART kapp app is running and the device is within the
capture board's Bluetooth communication range.
What it means:
The capture board is connecting to a mobile device.
What it means:
The capture board is connected to a mobile device.