Further Information; Troubleshooting; Getting Assistance - Lindy CPU IP Access Switch Plus User Manual

Further information

This chapter contains a variety of information, including the following:
• Troubleshooting - see below
• Getting assistance - see right
• Appendices
• Appendix 1 - Local configuration menus
VNC viewer connection options
• Appendix 2 -
• Appendix 3 - VNC viewer window options
Browser viewer options
• Appendix 4 -
• Appendix 5 - Remote configuration menus
Addresses, masks and ports
• Appendix 6 -
• Appendix 7 - Cable specifications
Hotkey sequence codes
• Appendix 8 -
• Safety information
• Warranty
• End user licence agreement
• Radio frequency energy statements

Troubleshooting

Remote network users are unable to contact the CPU IP
• Check that the correct address is being used by the remote users.
• Check the network settings. Check that the users network address has not
been excluded in the IP access control
• If the CPU IP is situated behind a firewall, check that the relevant ports are
being allowed through the firewall
front panel indicators, the LNK indicator should be on. If the
• Check the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
• Recalibrate the mouse. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version
admin user has been configured on the CPU IP.
section.
and are being correctly routed.
(download a new one) or only the

Getting assistance

If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• LINDY website – www.lindy.com
Check the Support section of our website for the latest solutions and driver
files.
• Email in the UK:
in the US:
in Germany:
in France:
in Italy:
in Switzerland:
elsewhere:
• Fax in the UK:
in the US:
in Germany:
in France:
in Italy:
in Switzerland:
elsewhere:
• Phone
in the UK:
in the US:
in Germany:
in France:
in Italy:
in Switzerland:
elsewhere:
postmaster@lindy.co.uk
usa@lindy.com
info@lindy.de
france@lindy.fr
italia@lindy.it
info@lindy.ch
postmaster@lindy.com
01642 765274
(256) 771-0460
0621-4700530
03 88 20 57 74
031 48 06 52
061-3359709
+44 (0)1642 754029
01642 754000
(256) 771-0660
0621-470050
0 825 825 111
031 48 40 11
061-3359700
+44 (0)1642 754020
32