Call Center (Call Queues) - Zycoo CooVox-U20 User Manual

To Listen to the message using the users desk phone
Notice:
1. Proper Email address is necessary to receive voicemail via email.
2. You must configure the SMTP and Email template. For detail settings, please see the
detail configuration guide【Voicemail】in Chapter 3.

2.7 Call Center (Call Queues)

Create Agent
To allow a user to be considered an agent in a Call Center queue, please check the "Agent"
option for that specific user extension.
Click【Basic】->【Extension】->【Edit】the extension you want to configure:
Step1: Check【Agent】and【Save】
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