HP StoreEasy 1000 Storage Administrator's Manual page 89

Table 4 Known issues (continued)
Issue
The New Volume option is not
enabled after extending a virtual
disk.
Status column on Storage Pools
window in Windows Server
Manager is blank.
Windows Server Manager indicates
there are zero (0) storage pools but
does not display any kind of error
message about it.
Windows Server Manager may
display the free space for storage
pools that contain a RAID 6 virtual
disk as zero (0).
When creating a storage pool on
a StoreEasy 1000 system, the
following warning message may
appear:
The storage pool was
created, but spare drives
Resolution
1. Close the ACU after making the changes.
2. Update the storage cache using one of the following methods:
Select Rediscover Storage from the HP StoreEasy desktop folder icon.
Open Windows Server Manager and select Tools→HP
StoreEasy→Rediscover Storage.
Open PowerShell and run Update-StorageProviderCache.
After extending a virtual disk, the New Volume option (visible when you right-click
the virtual disk) is disabled in Windows Server Manager. This can occur if the
space on the virtual disk was fully utilized (the Capacity and Allocated Space
columns display the same value) before extending the virtual disk. To enable the
New Volume option, do one of the following:
In Disk Management, select Rescan Disks.
From the HP StoreEasy folder on the desktop, select Rediscover Storage.
Open a Windows PowerShell command prompt and execute the
Update-StorageProviderCache command.
When viewing details about storage pools on the Storage Pools window in the
Windows Server Manager, the Status column is always blank. However, you can
view the health status and operational status. Health status is indicated by the
icon to the left of the Name column. Operational status is a separate column. You
can hide the Status column by right-clicking the column name and selecting Status,
which removes Status from the list of column headings that display.
This issue can be caused by one of the following actions:
The cache is out of date.
The discovery operation times out.
An operation fails because it requires a service restart or cache update.
The HP Storage Management Service has stopped running.
To resolve the issue, restart the HP Storage Management Service using one of the
following methods:
From the desktop, navigate to the Services window (services.msc) and locate
HP Storage Management Service. Right-click the service and select Start.
Open a Windows PowerShell prompt and enter the following cmdlet: net
start hpstormsvc
This issue may be due to the RAID 6 license either not being installed or expired.
The license key is included as a hard-copy document when you first received your
storage system. You can also locate the license key in the quick restore log file
(qrlog.txt), which is located in C:\Windows\logs. You should keep the
license key in a safe place and make a copy of the qrlog.txt file so the license
key is easily available when needed. To install the license key, see "Installing a
license key with ACU" in the Configuring Arrays on HP Smart Array Controllers
Reference Guide which can be downloaded from the following website:
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00729544/
c00729544.pdf
To obtain a new license key, go to the Smart Array Advanced Pack (SAAP) product
page:
http://www.hp.com/go/SAAP
This can occur if the pool being created is not the last pool being managed by
the controller. For example, you have Pool A, Pool B, and Pool C. You delete
Pool B and then create a new storage pool. The new storage pool is considered
"out of order" and its creation requires all storage pools to be re-ordered. The
new pool is created successfully, but without a spare drive. You can add a spare
drive using the Grow option on the Edit Pools tab of Pool Manager.
Known issues 89