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Bosch Carephone 62 CRS-H62M-GB User Manual

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Carephone 62
CRS-H62M-GB | F.01U.141.162 | V6 | 2015.04
User Manual


Table of Contents

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  • Page 1 Carephone 62 CRS-H62M-GB | F.01U.141.162 | V6 | 2015.04 User Manual...
  • Page 3: Table Of Contents

    Carephone 62 Table of Contents | en Table of Contents Safety Instructions Features Scope of Delivery Product Description Unit Description Emergency call button Cancel / Action button (S button) 4.3.1 Cancel emergency call 4.3.2 Take the first incoming call 4.3.3 Action button: service call 4.3.4 Action button: direct call...
  • Page 4 en | Table of Contents Carephone 62 Programming Programming methods Programming procedure 6.2.1 Opening the unit and access the keyboard 6.2.2 Entering keyboard programming 6.2.3 Key functions during keyboard programming 6.2.4 Programming steps 6.2.5 Special key functions Test mode Additional Devices Wireless transmitters Wireless detectors Wired peripherals...
  • Page 5: Table Of Contents | En

    Carephone 62 Table of Contents | en Appendix Carephone 62 technical specifications GSM Module technical specifications Conformity Wall mounting Drilling template Programming tables APN codes Index TeleAlarm User Manual F.01U.141.162 | V6 | 2015.04...
  • Page 6: Safety Instructions

    en | Safety Instructions Carephone 62 Safety Instructions CAUTION! Read through the safety instructions carefully before using the unit for the first time. This is important for connection, use and safety. – Do not install the unit near a heating appliance. –...
  • Page 7: Features

    Carephone 62 Features | en Features The Carephone 62 has been designed to ensure maximum security for persons living in their own homes. It can be used to send emergency calls to a receiver or a telephone. The person requiring assistance activates a call by pressing a button on the Carephone 62 or by using a wireless transmitter.
  • Page 8: Scope Of Delivery

    en | Scope of Delivery Carephone 62 Scope of Delivery Funknotruf Tagestaste Pendant alarm Daily button Alarme médaillon Présence Vie Handzender alarm Activiteitscontrole Notruf Abmelden Emergency call Away Appel d'urgence Absence Alarm oproep Afmelden Alarm stoppen Anmelden Cancel alarm Home Stop Présence Carephone 62...
  • Page 9: Product Description

    Carephone 62 Product Description | en Product Description Unit Description Red emergency call button Cancel / Action button Sign in / sign out button Daily button Emergency call button If you require help, press the red emergency call button to initiate a call.
  • Page 10: Cancel / Action Button (S Button)

    en | Product Description Carephone 62 Cancel / Action button (S button) 4.3.1 Cancel emergency call If you have pressed the emergency call button by mistake, you can cancel the call with the Action button during the pre-alarm time. Press the Action button until the unit announces "stop". Calls cannot be cancelled after the pre-alarm time.
  • Page 11: Action Button: Unit Status

    Carephone 62 Product Description | en 4.3.5 Action button: unit status The Action button lights up if there is a malfunction. Press the Action button, the status is announced. 4.3.6 Action button: manual test call The Action button can be used to send out manual test calls. Press the button for at least 2 seconds, the Carephone 62 will send a manual test call.
  • Page 12: Device Acknowledgments

    en | Product Description Carephone 62 Sign out When you leave home, press the sign in / sign out button. You hear the announcement "sign out ". The activity monitor is temporarily disabled. Sign in When you return home, press the sign in / sign out button again.
  • Page 13 Carephone 62 Product Description | en Status Description or Action Yellow Green Blue Pre-alarm Cancel with Action button. Connection Establish connection. Speak Speak (for the hearing impaired) Listen Listen (for the hearing impaired) Repeated call When a call is repeated. Call activated If the call not acknowledged, a new...
  • Page 14: Local Voice Announcements From The Unit

    en | Product Description Carephone 62 4.6.2 Local voice announcements from the unit When pressing a button Voice announcement Meaning "Emergency call" When the emergency call button is pressed. "Call activated" Connection failed - unit is calling again. "Stop" When the action button is pressed during the pre- alarm.
  • Page 15: Error Messages

    Carephone 62 Product Description | en 4.6.3 Error messages Error messages are announced locally by the Carephone 62. When the Carephone 62 is in synthetic speech disabled mode, the error messages are announced by sound signals only. Voice Synthetic speech Meaning and Action needed announcement disabled mode...
  • Page 16: Installation

    en | Installation Carephone 62 Installation CAUTION! Before installing and programming the Carephone 62, read the safety instructions carefully. Installation recommendations – Place the unit on a flat and non-slippery surface. – Do not install on soft surfaces as this impairs voice quality. –...
  • Page 17: Connecting The Carephone 62

    Carephone 62 Installation | en Wall mounting You can set the Carephone 62 to the wall either using a wall bracket that can be ordered as an accessory, or you can fix the unit directly to the wall without a bracket. The wall bracket stabilizes the Carephone 62 and makes installation easier.
  • Page 18: Limitations For Ip And Gsm Connections

    en | Installation Carephone 62 NOTICE! The backup battery will now charge up. The specified standby time is available when the battery is fully charged, after 16 hours. If the Carephone 62 is stored and disconnected, connect it to the main power supply at least once every 6 months, to allow the battery to charge.
  • Page 19 Carephone 62 Installation | en  Before connecting the GSM Module, check that a mini SIM card is inserted into the corresponding socket. CAUTION! Check the duration and conditions of the SIM contract. Make sure the SIM contract has no restictions in data connection, voice connection, credit or time.
  • Page 20: Connection Configuration

    en | Installation Carephone 62  The GSM Module will initialize. An LED indicator is visible. See Section 7.6.5 GSM Module LED indicator, page 47.  Close the cover & insert the power plug in the Carephone. Step 4: test the GSM Module Test the signal strength: see Section 7.6.3 Test the GSM Module signal strength, page 46.
  • Page 21: Programming Methods

    Carephone 62 Programming | en Programming Before you program the Carephone 62 you must be familiar with all of the unit's functions. Programming is specifically intended for trained users. NOTICE! Correct programming of the Carephone 62 is important for the full function of the unit.
  • Page 22: Programming Procedure

    en | Programming Carephone 62 Programming procedure 6.2.1 Opening the unit and access the keyboard To access the keyboard, open the unit by lifting the top cover. NOTICE! A quick programming guide is provided on the back side of the cover of the unit.
  • Page 23: Key Functions During Keyboard Programming

    Carephone 62 Programming | en 6.2.3 Key functions during keyboard programming The following key functions can be used at any time. Save new settings and go to the next programming step. Settings that are not confirmed with C will not be saved! The setting of the programming step is erased.
  • Page 24 en | Programming Carephone 62 11- 19 & 10 Destination number of the emergency call recipient You can enter here the destination number of the emergency call recipient, either a telephone number, or an IP address. 1) Enter the destination number of the emergency call recipient. In the case of a telephone number, register the call number as follows: You can add the following criteria in a telephone call number: B = Dial pause, D = Dial tone detection.
  • Page 25 Carephone 62 Programming | en 23 Waiting time for repeated emergency call An emergency call is repeated to check the arrival of staff until it is acknowledged by pressing the Action button on the Carephone 62, or the repeated call is disabled by the monitoring centre. The emergency call is repeated when the defined waiting time is exceeded.
  • Page 26 en | Programming Carephone 62 28 Call forwarding It is possible for the monitoring centre (if it supports this functionality) to ask the Carephone 62 to forward the current call to a new destination using a specified protocol. This step is used to allow the Carephone 62 to use the specified protocol, or to force it to use telephone protocol.
  • Page 27 Carephone 62 Programming | en 33 Speak / Listen command audible You can choose to hear the commands when the Carephone switches between speak and listen in half-duplex mode. – 0 = not audible, 1 = audible. Default value is 1. 34 Personal voice recording For calls to telephone connections, a recorded message can be sent instead of the subscriber's number.
  • Page 28 en | Programming Carephone 62 41 to 44 IP Module programming steps Refer to the user manual of the IP Module, these are optional steps. 45 Automatic test call hours Program the interval between automatic test calls of the IP or GPRS connection from the Carephone 62 to the monitoring centre in hours.
  • Page 29 Carephone 62 Programming | en NOTICE! When using a GSM module, it is strongly recommended to use the RBIP protocol through GPRS. See setting 9 in the Carephone programming steps 11-10 & 19. Other protocols are accepted, but they will be transmitted through the GSM voice band. Quality of the communication depends on the chosen protocol, the GSM signal strength and the service provider.
  • Page 30 en | Programming Carephone 62 60 Number of announcements when calling a telephone Specify how often the Carephone will announce the recorded message. – 0 = no announcement, from 1 to 9 for the required number of announcements. Default value is 2. 61 Incoming call recognition Incoming phone calls can be accepted and terminated by the Carephone 62’s emergency call button or by using the wireless transmitter if it is...
  • Page 31 Carephone 62 Programming | en 63 Acoustical feedback for technical failures The Carephone 62 can be set to announce technical failures through the LED lamps and the loudspeaker, or through the LED lamps only. – 0 = loudspeaker off – 1 = loudspeaker on –...
  • Page 32 en | Programming Carephone 62 72 Activate output The Carephone 62 provides a potential-free relay output with a normally open switch contact. The way the output reacts can be programmed. – 0 = off – 1 = speak / listen connection and repeated emergency call –...
  • Page 33 Carephone 62 Programming | en 75 Individual PIN code The Carephone 62 is delivered with the factory setting 246810 for the PIN code. It is recommended not to change this code. If you need to change this code, take care to write it down to find it easily. The PIN code is reset when resetting the unit to its factory settings.
  • Page 34 en | Programming Carephone 62 81-89 & 80 Assigning wireless transmitters Registered wireless transmitters can be programmed to trigger different alarm functions, e.g. a fire alarm. First, register the wireless transmitters on the Carephone 62: refer to programming steps 90-99. To assign a function to the wireless transmitter 91, select programming step 81.
  • Page 35 Carephone 62 Programming | en You have also access to extended programming features: In steps 121, 122, etc, select the activation start and end time for each RF detector, in steps of 15 minutes. In steps 201, 202, etc, select the custom alarm type for each RF detector.
  • Page 36: Special Key Functions

    en | Programming Carephone 62 91-99 & 90 Registering wireless transmitters Up to 10 wireless transmitters or detectors can be registered directly on the keyboard with a code number contained in the transmitter itself. These code numbers must be stored in the Carephone 62. To register a wireless transmitter: Select programming step 91.
  • Page 37 Carephone 62 Programming | en Easy wireless transmitter registering on the keyboard – Press P, 9 and 1 together for at least two seconds. – The unit waits for a wireless signal. – Press the button of the wireless transmitter. –...
  • Page 38: Test Mode

    en | Programming Carephone 62 – The Carephone 62 announces "setup B" and announces the date and time value in the format DD MM YYYY HH MM as a list of digits. – Enter the value of the date and time in the above format, using keys 0 to 9.
  • Page 39: Additional Devices

    Carephone 62 Additional Devices | en Additional Devices Wireless transmitters The wireless transmitter that is supplied with the Carephone 62 is designed to make emergency calls and allows you to move around your home within radio range. Always carry the wireless transmitter with you when you are at home.
  • Page 40: Wired Peripherals

    en | Additional Devices Carephone 62 Wired peripherals A socket to connect an external input is provided on the back of the Carephone 62. The relay output and an external device are connected using a cord with an RJ45 plug. NOTICE! Before you install and connect an external wired device, disconnect the Carephone 62 from the telephone line and...
  • Page 41: Microphone And Loudspeaker Connection

    Carephone 62 Additional Devices | en Microphone and loudspeaker connection An external microphone and an external loudspeaker can be connected. Open the top cover of the unit and remove the battery pack cover to access the compartment. Locate the sockets of the microphone (1) and loudspeaker (2) and plug in the corresponding jacks.
  • Page 42: Installing The Microsd Memory Card

    en | Additional Devices Carephone 62 7.5.1 Installing the microSD memory card CAUTION! When inserting or removing the microSD memory card, make sure that the power supply unit is disconnected from the socket on the back of the Carephone 62. See Section 5.3.1 PSTN connection, page 17, socket number 2.
  • Page 43 Carephone 62 Additional Devices | en Insert the microSD memory card in the slot and push it until you feel the mechanism has clutched it. Insert the plug of the power supply unit from the socket on the Carephone 62. Perform the programming action that you wish.
  • Page 44: Programming With The Microsd Memory Card

    en | Additional Devices Carephone 62 7.5.2 Programming with the microSD memory card Programming the Carephone 62 with the microSD memory card consists of calling up different programming functions. These programming functions are executed with special key combinations. NOTICE! Before programming with the microSD memory card, make sure that the Carephone 62 is connected to the mains with the power supply unit.
  • Page 45: Gsm Module

    Carephone 62 Additional Devices | en Write settings from the Carephone 62 to the microSD memory card: Function Press together for at least 2 seconds: Write factory settings P, D and 1 Write user settings P, D and 2 Write the event history: the last P, D and 3 500 events within the Carephone 62 are copied into a file on the...
  • Page 46: Test The Gsm Module Signal Strength

    en | Additional Devices Carephone 62 NOTICE! After reading the GSM Module firmware to a Carephone, perform a test call. If the GSM Module is activated and a GSM media is entered, the firmware version of the GSM Module is announced by the Carephone when you enter the programming mode: –...
  • Page 47: Gsm Module Led Indicator

    Carephone 62 Additional Devices | en After a maximum supervision time of 60 seconds, if the connectivitiy is not established, a "line failure" technical message is generated by the Carephone. 7.6.5 GSM Module LED indicator This LED indicator shows the status of the device. –...
  • Page 48: Check The Compatibility Of The Internal Antenna

    en | Additional Devices Carephone 62 7.6.6 Check the compatibility of the internal antenna NOTICE! The GSM internal antenna is only compatible with Carephones 62 with hardware version 2.00 or higher. To know if your Carephone is compatible, check on the product label on the backside of your Carephone: ...
  • Page 49: Operation

    Carephone 62 Operation | en Operation Emergency Call to a Monitoring Centre How the emergency call is processed at the monitoring centre Initiate an emergency call with the Carephone 62 or the wireless transmitter. The emergency call is sent. An operator at the monitoring centre takes your call. Speak to the operator.
  • Page 50 en | Operation Carephone 62 CAUTION! If the person receiving the emergency call hangs up without pressing 0, the alarm is not be properly processed. The Carephone 62 considers that the alarm is still ongoing and automatically dials the next destination number in the programmed sequence.
  • Page 51: Taking Phone Calls

    Carephone 62 Operation | en Taking Phone Calls The Carephone 62 can be programmed so that you can take phone calls using the emergency call button on the unit or using the wireless transmitter. The programming step 61 must not be set to 0.
  • Page 52: Maintenance

    en | Maintenance Carephone 62 Maintenance The installer should perform the following checks: – Check the unit’s housing for damage such as cracks or chips. – Test the key functions and check that the spaces in between the keys are clean. –...
  • Page 53: Replacing The Battery Of The Carephone

    Carephone 62 Maintenance | en Replacing the battery of the Carephone The backup battery of the Carephone 62 has a limited operating life and should be replaced after 3 years. To replace the battery: Disconnect the power cord from the Carephone. Open the top cover of the Carephone.
  • Page 54 en | Maintenance Carephone 62 Open the battery pack cover. Lever off the battery with a screwdriver and release it from the two braces. Pull it out gently from its location. F.01U.141.162 | V6 | 2015.04 User Manual TeleAlarm...
  • Page 55 Carephone 62 Maintenance | en Place the new battery with one brace engaged. Push the side of the new battery over the other brace until it is clipped. Push on the end of the new battery to place it precisely into its location.
  • Page 56 en | Maintenance Carephone 62 10. Connect the plug of the backup battery into the socket. The plug can be reversed. 11. Close the top cover. 12. Close the battery pack cover. NOTICE! In order to reach the maximum battery capacity, the battery has to be discharged and re-charged 2 to 3 times before first use.
  • Page 57: Replacing The Battery Of The Gsm Module

    Carephone 62 Maintenance | en Replacing the battery of the GSM Module The battery of the GSM Module has a limited operating life and should be replaced after 3 years. Disconnect the power supply of the Carephone. Open the top cover of the Carephone. Disconnect the battery of the GSM Module, by unplugging the cable from the socket (red circle).
  • Page 58 en | Carephone 62 Appendix Carephone 62 technical specifications Dimensions (H x W x D) 55 x 160 x 230 mm Weight approximately 0.7 kg Permissible temperature operation: +5°C to +40°C storage: - 20°C to +60 °C Humidity Switched-mode power Adapter 230 V primary, 7.5 V secondary supply Backup battery...
  • Page 59 Carephone 62 | en Programmable call 10 call numbers with up to 22 digits and numbers freely assignable to any type of trigger group. Volume settings 8 levels Voice message Recordable Hands-free range > 5 m Available languages German, Dutch, French, English, Spanish Accessibility synthetic speech disabled mode User guidance...
  • Page 60 en | Carephone 62 GSM Module technical specifications Cellular network 2G dual band 900/1800 MHz Power input range 4,3 V to 7 V, provided by the Carephone Average current consumption in normal power mode: 150 mA of a Carephone with GSM in power save mode: 8 mA Module in idle mode: 150 μA...
  • Page 61 Europe. We, Bosch Security Systems, declare that the above mentioned products are manufactured in compliance with EU Directives EMC 2004/108/EC, R&TTE 1999/5/EC, LVD 2006/95/EC, 2009/ 125/EC, RoHS 2011/65/EU.
  • Page 62: En | Table Of Contents Carephone

    en | Carephone 62 This page is left intentionally blank. F.01U.141.162 | V6 | 2015.04 User Manual TeleAlarm...
  • Page 63 Carephone 62 | en Drilling template The drilling template can be used if this document is printed to the correct scale: DIN A5 (148 x 210 mm). TeleAlarm User Manual F.01U.141.162 | V6 | 2015.04...
  • Page 64 en | Carephone 62 This page is left intentionally blank. F.01U.141.162 | V6 | 2015.04 User Manual TeleAlarm...
  • Page 65 Carephone 62 | en Programming tables TeleAlarm User Manual F.01U.141.162 | V6 | 2015.04...
  • Page 66 en | Carephone 62 F.01U.141.162 | V6 | 2015.04 User Manual TeleAlarm...
  • Page 67 Carephone 62 | en This page is left intentionally blank. TeleAlarm User Manual F.01U.141.162 | V6 | 2015.04...
  • Page 68 en | Carephone 62 APN codes Country Operator Access Point Name (APN) APN User Name APN Password APN code 1&1 (empty) vodafone E-plus eplus gprs E-plus eplus internet O2 Postpaid-Kunden surfo2 Internet (empty) (empty) O2 (Vertrag) internet (empty) (empty) O2 Loop (prepaid)
  • Page 69 en | Index Carephone 62 Index Acoustical feedback for technical Personal voice recording 27 failures 31 Pre-alarm time 33 Action button 10 Presence marking 11 Activate output 32 Activity monitor 27 Radio jamming 23 Alarm type links 29 Radio transmission monitoring 25 Assign input 32 Registering wireless transmitters 36 Assigning wireless transmitters 34...
  • Page 70 en | Index Carephone 62 F.01U.141.162 | V6 | 2012.11 User Manual TeleAlarm...
  • Page 72 TeleAlarm SA rue du Pont 23 2300 La Chaux-de-Fonds Switzerland © TeleAlarm, 2015...