Brother MFC-J650DW Basic User's Manual page 135

Paper Handling Difficulties (continued)
Difficulties
Machine feeds multiple pages.
There is a paper jam.
Paper jam reoccurs.
The paper jams when you use
2-sided copy or 2-sided print.
Suggestions
Do the following:
(See Loading paper and other print media on page 19.)

Make sure the paper is loaded correctly in the paper tray.

Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.

Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly.

(MFC-J650DW)
Printer jam or paper jam (MFC-J650DW) on page 106

(MFC-J870DW)
Printer jam or paper jam (MFC-J870DW) on page 112
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User's
Guide: Cleaning the paper pick-up rollers.)
See Printer jam or paper jam (MFC-J650DW) on page 106 or Printer jam or paper
jam (MFC-J870DW) on page 112. Make sure the paper guides are set to the
correct paper size.
If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine by following the steps in each
section below:

(MFC-J650DW)
Additional paper jam clear operations on page 109

(MFC-J870DW)
Additional paper jam clear operations on page 116
Use one of the jam prevention settings, 2-sided 1 or 2-sided 2.
For copying
(See Advanced User's Guide: 2-sided copying.)
For printing
(See Software and Network User's Guide.)
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User's Guide: Cleaning the paper feed rollers.)
Troubleshooting
125
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