Brother MFC-J650DW Basic User's Manual page 111

Error Message
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
Unable to Scan XX
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
Unusable Device
Please disconnect
USB device.
Wrong Ink Colour
Cause
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
A broken device has been connected
to the USB direct interface.
A USB device or USB Flash drive that
is not supported has been connected
to the USB direct interface.
For more information, visit us at
http://solutions.brother.com/.
An ink cartridge has been installed in
the wrong position.
Troubleshooting
Action
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, do the following.
(MFC-J650DW)
See Transferring your faxes or Fax
Journal report on page 103 before
disconnecting the machine so you will
not lose any important messages.
Then disconnect the machine from
the power for several minutes and
reconnect it.
(MFC-J870DW)
Disconnect the machine from the
power for several minutes and
reconnect it. (The machine can be
turned off for approximately 24 hours
without losing faxes stored in the
memory. See Transferring your faxes
or Fax Journal report on page 103.)
Unplug the device from the USB
direct interface, then press
turn the machine off and then on
again.
Unplug the device from the USB
direct interface. Turn the machine off
and then on again.
Check which ink cartridges are not
matched by colour to their ink
cartridge positions and move them to
their correct positions.
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