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6 Troubleshooting
PROBLEM
None of the
LEDs turn on
when you turn
on the Prestige.
Cannot access
the Prestige
from the LAN.
Cannot ping any
computer on the
LAN.
Cannot ping any
computer on the
WLAN
Cannot get a
WAN IP
address from
the ISP.
Cannot access
the Internet.
Prestige 660W/HW
Table 10 Troubleshooting
Make sure that you have the correct power adaptor connected to
the Prestige and plugged in to an appropriate power source. Check
all cable connections.
If the LEDs still do not turn on, you may have a hardware problem.
In this case, you should contact your local vendor.
Check the cable connection between the Prestige and your
computer or hub. Refer to the Rear Panel Connections section for
details.
Ping the Prestige from a LAN computer. Make sure your computer
Ethernet adapter is installed and functioning properly.
If the LAN LEDs are all off, check the cable connections between
the Prestige and your LAN computers.
Verify that the IP address, subnet mask of the Prestige and the LAN
computers are in the same IP address range.
Make sure the WLAN LED is on.
Make sure the wireless card on the wireless client is working
properly.
Check that both the Prestige and wireless client(s) are using the
same ESSID, channel and WEP keys (if WEP encryption is
activated).
The WAN IP is provided after the ISP verifies the MAC address,
host name or user ID. Find out the verification method used by your
ISP and configure the corresponding fields.
If the ISP checks the user ID, check your service type, user name,
and password in the WAN Setup screen.
Verify the Internet connection settings in the WAN Setup screen.
Make sure you entered the correct user name and password.
For wireless clients, check that both the Prestige and wireless
client(s) are using the same ESSID, channel and WEP keys (if WEP
encryption is activated).
CORRECTIVE ACTION
35
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