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The decisions of the Board, however, may be
introduced into evidence by any party in subsequent
legal proceedings that may be initiated.
How Do You Contact the Board?
Write to the Board at the following address to
request a brochure/apphcation. You will be sent a
brochure and a one-page customer application form.
The form should be completed and mailed to the
same address.
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
What is the Review Process?
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number assigned
to your application and the local Board address. At
the same time, your dealer and Ford Motor Company
representative are asked to submit statements.
To review your case properly, the Board needs the
following information:
legible copies of all documents and maintenance
or repair orders that relate to the case
the year, make, model, and vehicle identification
number
the date you bought your vehicle
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