Canon imageRunner iR2270 Service Manual page 52

Chapter 4
Message Error
code
SSL encoding #841
error
SSL encoding #842
error
SMTP #843
authentication
error
SSL encoding #844
error(POP)
POP AUTH #845
authentication
error
4-10
Cause
Because there is no encoding
algorithm in common with the
mail server, error occurred when
attempting SSL encoded
transmission.
The mail server has requested
client authentication, which is
an unsupported function, and an
error was generated when SSL
transmission was attempted.
In SMTP authentication using
GSSAPI, there is a significant
difference (more than 5 minutes)
in the time set in the KDC (Key
DistributionCenter) server and
that set in the iR, causing SMTP
authentication, using GSSAPI,
to fail.
In a transmission using POP
Before SMTP, the device
attempted SSL encryption
communications but an error
occurred in the communications
and failed in POP
authentication.
In an email or I-Fax
transmission using POP Before
SMTP, the device attempted
POP Auth but an error occurred
in the POP server and failed in
POP authentication.
Remedy
- Stop SSL encoded transmission.
- Change mail server settings and add
encoding algorithm.
- Change the mail server settings so that
client authentication is not requested.
- Stop using SSL encoded transmissions.
- Correct the time settings on the machine.
- Check the time zone and summer time
settings.
- Correct the KDC server time settings.
- Check the settings for encrypted SSL
communications in the POP server.
- Turn Allow SSL (POP) option off in
Additional Functions not to use SSL
encryption function for communications
with the POP server.
- Turn POP Authentication before Sending
option off not to use POP Before SMTP.
- Check POP Address and POP Password
settings of Additional Functions.
- Check the POP authentication settings in
the POP server.
- Cancel the selection of POP AUTH for
POP AUTH Method.
- Turn POP Authentication before Sending
option off not to use POP Before SMTP.