Chexpress Cx30 Troubleshooting; Document Feeding Problems; Clearing Jams; Image Quality - Digital Check CheXpress CX30 User Manual

®
CheXpress CX30 User Manual
Rev 041715

CheXpress CX30 Troubleshooting

Document Feeding Problems

If you notice feeding problems, straighten any bent or folded edges on the item and make sure that only one
item at a time is being inserted into the scanner. Look for debris in the scanner document track if the item
starts to scan, but stops in the path instead of exiting normally. If feeding problems are still experienced, try
cleaning the drive rollers. See the 'Cleaning the CX30 Drive Rollers' section for additional information.
Note: Items that jam in 'Scan & Return' mode might be caused by folded or damaged edges (especially the
trailing edges) on the items.

Clearing Jams

If a jam occurs, the paper path must be cleared. If the document does not exit the track, grab the document
with both hands and carefully wiggle the document back and forth while lifting up. See the 'Accessing the
CheXpress CX30' section for additional information on how to open up and access the scanner.

Image Quality

If you notice either streaking or fading on the images, the camera glass might require cleaning. See the
'Cleaning the CX30 Cameras' section for additional information.

MICR Errors

Confirm that the document has known working MICR ink/toner. If MICR errors are still occurring, verify that the
CX30 power supply or another device's power supply is 6 or more inches away from the scanner. Next, inspect
the MICR assembly for debris, particularly metal objects. If no debris is found, inspect the assembly itself for
damage or incorrect position or wiring.
Using the Diagnostic Pop-up
The 'Diagnostics' will show a variety of PC and scanner information. This information can be copied and
pasted into an email to send to support.
Note: To enable the diagnostic pop-up the 'scanning application' has to be active and fully connected with the
scanner.
Step 1: Press and hold the Shift key.
Step 2: Power cycle the scanner by disconnecting and then reconnecting the 'Power Supply' cable, or press
and hold the 'Reset Button.
Step 3: Release the Shift key.
The scanner diagnostics pop-up should now be showing on the PC.
Page | 21