Letter To The Customer - Everlast POWER i-MIG 140E Operator's Manual

Dear Customer,
THANKS!
You had a choice, and you bought an Everlast Product. We appreciate you as a cus-
tomer and hope that you will enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty infor-
mation. Your unit registration is important should any information such as product updates or re-
calls be issued. It is also important so that we may track your satisfaction with Everlast products
and services. If you are unable to register by website, contact Everlast directly through the sales
department at the main customer service number in your country. Your unit will be registered and
warranty will be issued and in full effect. Keep all information regarding your purchase. In the
event of a problem you must contact technical support before your welder can be a candidate for
warranty service and returned. An over-the-phone review/diagnosis must be performed BE-
FORE a RMA is issued or before the unit can be sent in for service.
Please read the warranty statement published online and other important information
found on the Everlast website of the division located in or nearest to your country. Print
it for your records and become familiar of its terms and conditions. Guns, accessories and
torches are covered under a separate, shorter warranty. Please be sure you visit the web-
site and are familiar with all the warranty terms before you call for service.
Everlast offers full technical support, in several different forms. We have online support available
through email, and a welding support forum designed for customers and noncustomer interaction.
Technical advisors are active on the forum daily. We also divide our support into two divisions:
technical and welding performance. Should you have an issue or question concerning your unit,
please contact performance/technical support available through the main company headquarters
available in your country. This support is free to all Everlast customers. For best service call the
appropriate support line and follow up with an email, particularly if off hours, or you cannot reach
a live person. In the event you do not reach a live person, leave a message and your call will nor-
mally be returned within 24 hours, except for weekends and holidays. Also for quick answers to
your basic questions, join the company owned forum available through the website. You'll find
knowledgeable staff available to answer your questions. You also may find a topic that already
addresses your question at http://www.everlastgenerators.com/forums/. Should you need to call
or write, always know your model name, purchase date and welder manufacturing inspection date.
This will assure the quick and accurate customer service. REMEMBER: Be as specific and informed
as possible. Technical and performance advisors rely upon you to carefully describe the condi-
tions and circumstances of your problem or question. Take notes of any issues as best you can.
You may be asked many questions by the advisors to clarify problems or issues that may seem
very basic. However, diagnosis procedures MUST be followed to begin the warranty process.
Advisors can't assume anything, even with experienced users, and must cover all aspects to
properly diagnose the problem. Depending upon your issue, it is advisable to have basic tools
handy such as screwdrivers, wrenches, pliers, and even an inexpensive test meter with volt/ohm
functions before you call.
Let us know how we may be of service to you should you have any questions.
Sincerely,
Everlast Customer Service
3