Troubleshooting - Comfort Glow EF5675R Owner's Manual

PROBLEM
Settings on Control Panel or
Remote
Control seems "LOCKED" or
cannot be adjusted.
The appliance turns off and
will not turn back on.
Remote Control does not
work.
No warm air is coming from
the heater.
The appliance does not turn
on when the button is pushed
to "ON"
Remote Control will not turn
on the appliance when the
power button is pushed "ON".
Digital Temperature Screen is
off
Flame doesn't move when the
appliance is turned on.

TROUBLESHOOTING

POSSIBLE CAUSE
1. The "Child Lock" feature (R) on the
Remote Control may be activated.
2. The ESO feature (U) on the remote
control may be activated.
1. The overheat protection device in the
appliance has been triggered.
2. House circuit breaker has been tripped.
1. Low Batteries.
2. Red light must be on above Master Power
Switch to operate Remote Control.
1. The overheat protection device in the
appliance has been triggered.
2. Thermostat is set lower than room
temperature.
1. The overheat protection device in the
appliance has been triggered.
1. The "Child Lock" feature (R) on the
Remote Control may be activated.
2. Check the light (B) above the Power
Switch on the control panel and ensure it is
lit up (red).
3. House circuit breaker has been tripped.
1. There has been no temperature
adjustment for over 5 minutes.
1. "Flame wand has come loose from the
bracket.
2."Flame wand" motor is not functioning.
1a. Push the "Child Lock" feature ( R )
on the Remote Control to unlock the
controls,
1b. OR Press and hold the On/Off (I/O)
button for 3 seconds on the heater
Control Panel"
2. Push the "ESO" feature (U) on the
remote control to unlock the controls.
1. Turn all controls off, unplug the
appliance, allow to cool for
15 minutes, plug back in and restart.
2. Reset house circuit breaker.
1. Replace the battery in the Remote
Control. See
Maintenance Section.
2. Check to ensure the appliance is
plugged in.
1. Turn all controls off, unplug the
appliance, allow to cool for
15 minutes, plug back in and restart.
2. Push temperature buttons on control
panel or remote control to increase
temperature.
1. Turn all controls off, unplug the
alliance, allow to cool for
15 minutes, plug back in and restart.
1a. Push the "Child Lock" feature (R) on
the Remote Control to unlock the
controls,
1b. OR Press and hold the On/Off (I/O)
button for 3 seconds on the heater
Control Panel
2. If the light is not lit up (B) on the
control panel, the appliance needs to
be plugged in.
3. Reset house circuit breaker.
1. Push Temperature Buttons on the
Control Panel or Remote
Control to light up.
Contact Customer Service Department
at 1-800-776-9425or e-mail at
techsupport@worldmkting.com
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SOLUTION