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Problem
Is there an accessory
missing?
Why does my vacuum
cleaner have no power?
Why won't the vacuum
cleaner pick up?
My brushbar
isn't turning?
What to do if it goes wrong
Solution
• Check the 'This pack contains' panel on the box to make sure the
part is included with your vacuum cleaner.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with a
13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug
the vacuum cleaner. Remove and empty the dirt container and check the
hose for blockages. Clean the filters and allow the vacuum cleaner to cool
for approximately 1 hour (if you have washed the filters you will need
to wait 24 hours for the filters to fully dry before putting them back into
the vacuum cleaner).
• There may be a blockage in the hose. Please remove the hose from the
vacuum cleaner, check and clear any blockages. Go to 'Let's talk technical',
• Empty the dirt container and clean filters. Go to the 'Taking care of your
machine' page*.
• The brushbar may not be turning. Go to 'My brushbar isn't turning?' below.
• The brush bar height adjuster dial may not be set to the correct setting. Go to
'Using your machine'.
• If the accessory/tool will not pick up, check and clear any blockages. Go to
'Let's talk technical'.
• The brushbar may be clogged, check the brush bar and clear any
hair or debris. Go to 'Let's talk technical'.
• The belt might be broken, go to 'Let's talk technical'.
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