What To Do If It Goes Wrong - Vax Pet VX38 Let's Get Started

What to do if it goes wrong

Problem
There is an
accessory missing.
Why won't the vacuum
cleaner pick up?
Why is dust escaping
from the vacuum?
What do I do if the unit/
an accessory becomes
damaged or broken?
Why won't the accessories
pick up properly?
Why will the vacuum
cleaner not run?
CAUTION: To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
Solution
• Check the 'Contents' page in this guide to make sure the part is
definitely included in your unit.
• If it is missing, we're here to help. Simply call us on
AUS: 1300 361 505 / NZ: 0800 800 900
• The dirt container may be incorrectly installed; remove the dirt container
from the unit by pressing the dirt container release catch and then re-
attaching it to the unit, ensuring it is locked firmly back into place.
• The filter may be clogged; refer to 'Taking care of your machine'.
• The dirt container may be blocked; refer to 'Taking care of your
machine – Cleaning the shroud'.
• The filter may be clogged; refer to 'Cleaning the pre/post filter'.
• The dirt container may be blocked; refer to ''Taking care of your
machine – Cleaning the shroud'.
• The dirt container may be incorrectly installed; remove the dirt container
from the unit by pressing the dirt container release catch and then
re-attaching it to the unit, ensuring it is locked firmly back into place.
• We're here to help. Simply call AUS: 1300 361 505
/ NZ: 0800 800 900 or visit vax.com.au
• Hose blockages: remove the hose from the unit. Carefully remove any
blockages found and reconnect hose securely.
• Accessory blockages: remove accessory from handle/tube. Carefully
remove blockage and re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on AUS: 1300 361 505 /
NZ: 0800 800 900 for assistance.
• It may not be plugged into the electrical outlet correctly; ensure that
the plug is pushed in securely.
• The electrical outlet may not be working properly; check the fuse
or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off and unplug the
vacuum cleaner, and leave for one hour before switching the cleaner
back on.