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What to do if it goes wrong
Problem
Why does my vacuum
cleaner have no power?
Why isn't my vacuum
cleaner charging?
Why won't the vacuum
cleaner pick up?
Why won't the vacuum
cleaner pick up?
Why won't the
brushbar turn?
Why is the LED light
Continually flashing?
Solution
• Check the vacuum cleaner is fully charged. Go to 'Using your machine'.
• Check the charger is plugged into the mains and correctly connected to the vacuum
cleaner. Go to 'Getting started'.
• Check the handheld has been correctly fitted into the main body.
• Check terminals on the main body and handheld are clean. Go to 'Let's talk technical'.
• If the brushbar has been obstructed, the Motor Protection Sensor may have been
activated. Remove the handheld and clear any obstruction from the brushbar. Wait 30
minutes for the vacuum cleaner to reset itself. Replace the handheld and retry.
• Check the charger is plugged into the mains and correctly connected to the vacuum
cleaner. Go to 'Getting started'.
• Check the charger cable for damage. If damaged please contact our Customer Care
Line on: AU 1300 VAX AUS (1300 829 287) / NZ 0800 VAX NZL (0800 829 695)
• Empty the dirt container and clean filters. Go to 'Taking care of your machine'.
• There may be a blockage in the vacuum cleaner. Go to 'Let's talk technical'.
• The brushbar may not be turning. Go to 'Why won't the brushbar turn?' below.
• The vacuum cleaner may need recharging. Go to 'Getting Started'.
• Low suction has been selected, increase to high suction. Go to 'Using your machine'.
• If the brushbar has been obstructed, the Motor Protection Sensor may have been
activated. Remove the handheld and clear any obstruction from the brushbar. Wait
30 minutes for the vacuum cleaner to reset itself. Replace the handheld and retry.
• The brushbar may be blocked. Go to 'Let's talk technical'.
• If the brush bar has been obstructed, the Motor Protection Sensor may have been
activated. Remove the handheld and clear any obstruction from the brush bar. Wait
30 minutes for the vacuum cleaner to reset itself. Replace the handheld and retry.
• The brushbar may be obstructed. Go to 'Let's talk technical'.
• The red light will flash when the vacuum needs recharging. Go to 'Getting started'.
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