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What to do if it goes wrong
Problem
Why does my vacuum
cleaner have no power?
Why isn't my vacuum
cleaner charging?
Why won't the vacuum
cleaner pick up?
My brushbar
isn't turning.
Why is the LED light
Continually flashing?
Solution
• Check the machine is fully charged. Go to 'Using your machine'.
• Check the charger is plugged into the mains and correctly connected to the
docking station. Go to 'Getting started'.
• Check the handheld has been correctly fitted into the main body.
• Check terminals on vacuum, handheld and docking station are clean.
Go to 'Let's talk technical'.
• If the brushbar has been obstructed, the Motor Protection Sensor may have
been activated. Clear any obstruction from the brushbar. Wait 30 minutes for
the vacuum cleaner to reset itself.
• Check the vacuum is connected correctly to the docking station.
Go to 'Getting started'.
• Check terminals on vacuum, handheld and docking station are clean.
Go to 'Let's talk technical'.
• Check charger and docking station for damage. If damaged please contact
our Customer Care Line on: AU: 1300 361 505 / NZ: 0800 800 900
Monday-Friday 8.30am to 5.00pm
• Check the charger is plugged into the mains and correctly connected to the
docking station. Go to 'Getting started'.
• Empty the dirt container and clean filters. Go to the 'Taking care of your
machine' page.
• There may be a blockage in the vacuum cleaner. Go to 'Clearing blockages'.
• The brushbar may not be turning. Go to 'My brushbar isn't turning?' below.
• Low suction has been selected, increase to high suction. Go to 'Using
your machine'.
• If the brushbar has been obstructed, the Motor Protection Sensor
may have been activated. Clear any obstruction from the brushbar.
Wait 30 minutes for the vacuum cleaner to reset itself.
• The brushbar may be blocked. Go to the 'Let's talk technical' page.
• The Red light will flash when the vacuum needs recharging.
Go to 'Getting started'.
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