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Gemalto MagIC3 C-series Maintenance Manual

Point of sales terminals
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E-Payment
3
MagIC
C-series - MAINTENANCE MANUAL
INTRODUCTION
Point of Sales Terminals
3
MagIC
C-series
MAINTENANCE MANUAL
Version 2.0 - Sept 2009
Ref: 22000-01-MAN-I-09010
Sept 2009
1/32
Copyright Gemalto – 2009
No disclosure to a third party without prior written consent of Gemalto

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Summary of Contents for Gemalto MagIC3 C-series

  • Page 1 MagIC C-series - MAINTENANCE MANUAL INTRODUCTION Point of Sales Terminals MagIC C-series MAINTENANCE MANUAL Version 2.0 - Sept 2009 Ref: 22000-01-MAN-I-09010 Sept 2009 1/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 2 Gemalto E- Payment, and are subject to use, copying, and disclosure restrictions contained in a agreement with Gemalto E-Payment.

  • Page 3: Magic 3 Diag Software

    MagIC C-series - MAINTENANCE MANUAL INTRODUCTION MODIFICATION SHEET Date Version Modifications July 2009 Initial Sept 2009 Release after review Ref: 22000-01-MAN-I-09010 Sept 2009 3/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 4: Table Of Contents

    SP STATUS ticket information ................29 UKSR/SECIRQ values meanings ................. 30 Interpreting UKSR/SECIRQ values............... 30 III) - MAINTENANCE …………………………………………………………..……………. RI[01] Ref: 22000-01-MAN-I-09010 Sept 2009 4/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 5: Introduction

    Printed Circuit Board Point Of Sale Security Application Module Subscriber Identification Module Surface Mounted Device Secure Processor Terminal Management System Ref: 22000-01-MAN-I-09010 Sept 2009 5/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 6: I) - Description

    • Buzzer ; • Thermal printer ; • Modem ; • 1 USB host ; • Power supply input. Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.1 - 6/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 7 7. USB Device 3. Keyboard 8. Power Supply 4. Smart Card Reader 9. Modem 5. Magnetic Stripe Reader Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.1 - 7/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 8: Physical Architecture

    < connectors Element located or linked with Keyboard pcb Element located or linked with Main pcb Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.1 - 8/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 9 • A set of system peripherals & interfaces ; timers, RTC, interrupt controller, I/O, USB, etc… • Embedded memories (8 Kb SRAM, 32 Kb ROM) Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.1 - 9/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 10 The smart card reader is located under the keyboard. The reader is made of a SAM reader and a card reader box (bottom and top) plastic parts (developed by Gemalto), this is a friction contact connector type. The reader includes a dustproof switch that detects the insertion/removal of smart cards.
  • Page 11 Alert (same behaviour as other security triggers : see §1.2.14). The mesh is connected to the keyboard pcb through a 2 elastomeric connector. Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.1 - 11/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 12 When tampered, the Terminal shall be put back into operation using the Unlocking tool. Only the secure processor is backed up, the application contexts are not. Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.1 - 12/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 13 The board-to-board connector conveys signals from the keyboard to the main PCB. Introduction of the handset lid in ABS+PC V0 planned Q4/2009 – Q1/2010 Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.1 - 13/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 14: Software Architecture

    This firmware will detect terminal tampering and attacks and will block security features when such event occurred. Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.1 - 14/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 15 E-Payment MagIC C-series - MAINTENANCE MANUAL Chapter 1 : DESCRIPTION END OF CHAPTER 1 Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.1 - 15/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 16: Troubleshooting

    SIM card (1 SIM). Smart card. • Diagnosis aid equipment Maintenance Software MagIC -Diag (refer to RI [02]) Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 16/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 17: Procedure

    < 2,9V (or if it is 3 years old). Always start analyse by checking the POWER SUPPLY first (§ 2.1). Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 17/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 18: Troubleshooting Instructions

    3. Measure the DC output with a DC voltmeter, without charge and with a charge like a reference terminal. 4. The voltage must be comprised between 6.65V and 7.35V. Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 18/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 19: Display Failure

    1, goto 3 directly). 3. If the failure is still present, change the PCB_KEYBOARD by a new one. MI 5 Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 19/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 20: Keyboard Failure

    During this operation, check the PCB_KEYBOARD on a reference Terminal (a golden sample). Change the PCB_KEYBOARD if failure occurs. MI 5 Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 20/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 21: Printer Failure

    2, goto 4 directly). 4. If the failure is still present, change the PCB_MAINBOARD by a new one. MI 12 Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 21/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 22: Magnetic Reader Failure

    MAG_HEAD already changed in 1, goto 3 directly). 3. If the failure is still present, change the PCB_MAINBOARD by a new one. MI 12 Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 22/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 23: Customer Smart Card Reader Failure

    During this operation, check the PCB_KEYBOARD on a reference Terminal (a golden sample). Change the PCB_KEYBOARD if failure occurs. Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 23/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 24: Sam Reader (Sim-Sized) Failure

    1. Verify that the cable is not damaged. Check the I/O connector. 2. If connector & cable are Ok, change the PCB_MAINBOARD by a new one. MI 12 Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 24/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 25: Security Alert / Lithium Battery Failure

    Security Alert (the probability that the DISPLAY is the root cause is very low in comparison with KEYPAD and GRID_MESH_BOX). Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 25/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 26 - Check the PCB_KEYBOARD on a reference Terminal (a golden sample), and change it if failure occurs. ↓ Procedure continues next page Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 26/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 27 Remember, on this Terminal, some switches and meshs are interlaced by design. It means that when the Secure Processor records a mesh issue, the root cause can be also one of the switches. Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 27/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 28: Security Alert - How To Interprete Sp Status Information

    §2.9. Remember, always starting by procedure §2.9 to analyse Security Alert before going in the below information. Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 28/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 29: Sp Status Ticket Information

    Terminal is in this state when it has not been personalized, or perzonalized failed Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 29/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

  • Page 30: Uksr/Secirq Values Meanings

    Let’s decode this value: AA value = 0x01: It’s a mesh issue, and the issue is still present! Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 30/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 31 Remember, on this Terminal, some switches and meshs are interlaced by design. It means that when the Secure Processor records a mesh issue, the root cause can be also one of the switches. Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 31/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...
  • Page 32 E-Payment MagIC C-series - MAINTENANCE MANUAL Chapter 2 : TROUBLESHOOTING END OF CHAPTER 2 Ref: 22000-01-MAN-I-09010 Sept 2009 Ch.2 - 32/32 Copyright Gemalto – 2009 No disclosure to a third party without prior written consent of Gemalto...

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