Gemalto magic3 Maintenance Manual
  1. Manuals
  2. Brands
  3. Gemalto Manuals
  4. Payment Terminal
  5. MagIC3 C-series
  6. Maintenance manual

Gemalto magic3 Maintenance Manual

M-series
Hide thumbs Also See for magic3:
Table of Contents

Advertisement

Quick Links

E-Payment
3
MagIC
M-series Handset - MAINTENANCE MANUAL
INTRODUCTION
Point of Sales Terminals
3
MagIC
M-series Handset
MAINTENANCE MANUAL
Version 2.0 - August 2009
Ref: 22000-02-MAN-I-08010
August 2009
1/35
Copyright Gemalto – 2008
No disclosure to a third party without prior written consent of Gemalto

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the magic3 and is the answer not in the manual?

Questions and answers

Related Manuals for Gemalto magic3

Summary of Contents for Gemalto magic3

  • Page 1 M-series Handset - MAINTENANCE MANUAL INTRODUCTION Point of Sales Terminals MagIC M-series Handset MAINTENANCE MANUAL Version 2.0 - August 2009 Ref: 22000-02-MAN-I-08010 August 2009 1/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 2 Gemalto E- Payment, and are subject to use, copying, and disclosure restrictions contained in a agreement with Gemalto E-Payment.

  • Page 3: Magic 3 Diag Software

    Added -3.0. SECURITY ALERT SP status register. Updated - MI5, MI7, MI9, MI11, MI15. Updated LITHIUM_BAT voltage threshold replacement Ref: 22000-02-MAN-I-08010 August 2009 3/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 4: Table Of Contents

    SP STATUS ticket information ................32 UKSR/SECIRQ values meanings ................. 33 Interpreting UKSR/SECIRQ values............... 33 III) - MAINTENANCE …………………………………………………………..……………. RI[01] Ref: 22000-02-MAN-I-08010 August 2009 4/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 5: Introduction

    Printed Circuit Board Point Of Sale Security Application Module Subscriber Identification Module Surface Mounted Device Secure Processor Terminal Management System Ref: 22000-02-MAN-I-08010 August 2009 5/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 6: I) - Description

    • Keypad with backlight ; • Buzzer ; • Thermal printer ; • 1 USB host ; • Power supply input. Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 6/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 7 4. Smart Card Reader 9. Reset button 5. Magnetic Stripe Reader 10. 2 x SIM-sized readers for application purpose. Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 7/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 8: Physical Architecture

    Base contacts jack usb-a Element located or linked with Keyboard pcb Element located or linked with Main pcb Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 8/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 9 • A set of system peripherals & interfaces ; timers, RTC, interrupt controller, I/O, USB, etc… • Embedded memories (8 Kb SRAM, 32 Kb ROM) Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 9/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 10 The smart card reader is located under the keyboard. The reader is made of a SAM reader and a card reader box (bottom and top) plastic parts (developed by Gemalto), this is a friction contact connector type. The reader includes a dustproof switch that detects the insertion/removal of smart cards.
  • Page 11 The buzzer is used for sound generation according to the software needs (e.g. keystroke). Frequencies are under software control. Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 11/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 12 GSM 900/1800, or GSM 850/1900. The frequencies depend of the couple (module + antenna) equipped in the Terminal. Associated to the good antenna, it is indeed Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 12/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 13 When does the Handset go in power off ? • By using software function (via AM menu for instance) ; Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 13/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 14 ….), the Secure Processor goes immediately in security alert, leading to the The board-to-board connector conveys signals from the keyboard to the main PCB. Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 14/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 15 Storage -20°C to 55°C (-4°F to 131°F) Introduction of the handset lid in ABS+PC V0 planned Q4/2009 Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 15/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 16: Software Architecture

    This firmware will detect terminal tampering and attacks and will block security features when such event occurred. Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 16/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 17 E-Payment MagIC M-series Handset - MAINTENANCE MANUAL Chapter 1 : DESCRIPTION END OF CHAPTER 1 Ref: 22000-02-MAN-I-08010 August 2009 Ch.1 - 17/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 18: Troubleshooting

    SIM card (1 to 2 SIM). Smart card. • Diagnosis aid equipment Maintenance Software MagIC -Diag (refer to RI [02]) Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 18/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 19: Procedure

    < 2,9V (or if it is 3 years old). Always start analyse checking BATTERY_PACK first (§ 2.1). Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 19/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 20: Troubleshooting Instructions

    -Diag main menu (assuming you do not activate any function), a full charged BATTERY_PACK takes ~ 10 hours to reach the OS shut down trigger. Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 20/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 21: Power Supply Failure

    3. Measure the DC output with a DC voltmeter, without charge and with a charge like a reference terminal. 4. The voltage must be comprised between 11.65V and 12.35V. Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 21/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 22: Display Failure

    3. If the failure is still present after having changed only the KEYPAD membrane, MI 5 then change the PCB_KEYBOARD too. Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 22/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 23: Printer Failure

    2, goto 4 directly). 4. If the failure is still present, change the PCB_MAINBOARD by a new one. MI 13 Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 23/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 24: Magnetic Reader Failure

    MAG_HEAD already changed in 1, goto 3 directly). 3. If the failure is still present, change the PCB_MAINBOARD by a new one. MI 13 Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 24/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 25: Customer Smart Card Reader Failure

    Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 25/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 26: Gsm Interface Failure

    MI 12 4. If the failure is still present, change the PCB_MAINBOARD by a new one. MI 13 Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 26/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 27: Usb Failure

    MI 13 3. If the failure is still present, change the PCB_MAINBOARD by a new one. MI 13 Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 27/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 28: Security Alert / Lithium Battery Failure

    Security Alert (the probability that the DISPLAY is the root cause is very low in comparison with KEYPAD and GRID_MESH_BOX). Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 28/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 29 - Check the PCB_KEYBOARD on a reference Terminal (a golden sample), and change it if failure occurs. ↓ Procedure continues next page Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 29/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 30 Remember, on this Terminal, some switches and meshs are interlaced by design. It means that when the Secure Processor records a mesh issue, the root cause can be also one of the switches. Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 30/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 31: Security Alert - How To Interprete Sp Status Information

    §2.12. Remember, always starting by procedure §2.12 to analyse Security Alert before going in the below information. Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 31/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 32: Sp Status Ticket Information

    Terminal is in this state when it has not been personalized, or perzonalized failed Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 32/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 33: Uksr/Secirq Values Meanings

    Let’s decode this value: AA value = 0x01: It’s a mesh issue, and the issue is still present! Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 33/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 34 Remember, on this Terminal, some switches and meshs are interlaced by design. It means that when the Secure Processor records a mesh issue, the root cause can be also one of the switches. Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 34/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 35: Ref: 22000-02-Man-I-08010 August 2009

    E-Payment MagIC M-series Handset - MAINTENANCE MANUAL Chapter 2 : TROUBLESHOOTING END OF CHAPTER 2 Ref: 22000-02-MAN-I-08010 August 2009 Ch.2 - 35/35 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

Table of Contents