After-Sale Services - WINBO WB20141117 User Manual

User Manual for WINBO 3D Printers
Version: WB20141117
Appendix:

AFTER-SALE SERVICES

To well protect customers' interests, sparing them from worries after purchase, WINBO is devoted to provide
following after-sale services:
1. High quality products.
Any machines from WINBO factory or WINBO distributors / resellers are high quality products.
2. Technical support.
WINBO is devoted to provide perpetual technical support to all WINBO 3D printer users. Including:
1). Provide machine's catalog for free.
2). Reply technical consultation by phone or e-mail.
3). Remote on-line analysis and debugging are available.
For any technical support, you may contact by:
Phone: +86 206628 6618 (Sales Dept)
Skype: winbo02
E-mail: sales2@winbocn.com
QQ: 2355566702
Office hours: from Mondays to Saturdays, 08:00-18:00
3. Warranty.
The warranty policy for WINBO 3D printers is as below:
1). Warranty period: total six months from the date of receipt.
2). Warranty coverage: main board, LCD panel & the key board, power switch, motor and structural parts
(non-artificial damage).
3). Not covered by the warranty: nozzle, printing materials (like ABS and PLA filaments), 3M tapes, glass plate
and the tool set.
4). For the following occasions, WINBO will not take as warranty coverage:
A. The damage is from mishandle by the user.
B. The damage is from private disassembling.
C. Without any qualified warranty certificate.
D. Damage from factors that are beyond human control.
D. Out of warranty period.
5). WINBO will not provide on-site service for free.
6). Machines that need to be returned for repair, both WINBO and the customer will share shipping costs. The
machine has to be well packed as the original packing (no need to include accessories).
7). WINBO has the final interpretation on the after-sale service.
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