Getting Help - Multitech MTD-H5 User Manual

Getting Help

Several things can affect cellular modem service. Who you contact for help depends on what issue you are having:
Contact the Cellular Carrier (SIM card provide for MTD-H5 models) for the following:

Issues with account configuration.

SIM card does not appear to be working.

Cannot activate the radio.

Radio appears to be activated, but you cannot get a data connection. (Verify that your account is configured
for packet data.)

Questions about data usage.
Contact MultiTech

Any other questions – Contact Multi-Tech at our Online Support Portal http://support.multitech.com.
10 QuickCarrier USB-D MTD-H5 and MTD-EV3