Page 1 Lexmark E360d and E360dn Series User's Guide August 2011 www.lexmark.com Machine type(s): 4513 Model(s): 420, 430...
Page 2: Table Of Contents
Contents Safety information..................5 Learning about the printer................7 Thank you for choosing this printer!......................7 Finding information about the printer......................7 Selecting a location for the printer......................8 Printer configurations..........................9 Using the standard exit bin and paper stop....................12 Additional printer setup................14 Installing internal options........................14 Installing hardware options........................19 Attaching cables............................22 Verifying printer setup..........................23...
Page 3 Printing......................49 Printing a document..........................49 Printing specialty documents........................50 Printing information pages........................53 Canceling a print job..........................54 Understanding printer menus..............56 Menus list..............................56 Paper menu.............................57 Reports menu............................65 Network/Ports menu..........................66 Settings menu............................71 Maintaining the printer................82 Cleaning the exterior of the printer......................82 Storing supplies............................82 Checking the status of supplies from a network computer..............82 Ordering supplies............................83 Replacing supplies...........................84 Moving the printer..........................88...
Page 4 201 paper jam............................97 202 paper jam............................98 231 paper jam............................99 233 paper jam............................101 234 paper jam............................101 235 paper jam............................102 24x paper jam............................102 251 paper jam............................103 Troubleshooting..................105 Understanding printer messages......................105 Solving basic printer problems......................110 Printer control panel display is blank or displays only diamonds............110 Solving printing problems........................111 Solving option problems........................113 Solving paper feed problems.........................114...
Page 5: Safety Information
Safety information CAUTION—POTENTIAL INJURY: See the enclosed Safety Sheet before making any cable or electrical connection. Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser.
Page 6 CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. See the product User's Guide for additional safety information. SAVE THESE INSTRUCTIONS.
Page 7: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web • Connecting the printer site at http://support.lexmark.com. •...
Page 8: Selecting A Location For The Printer
What are you looking for? Find it here The latest supplemental information, updates, and technical Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your region, and then select your product to view the appropriate support site. • Driver downloads Support telephone numbers and hours of operation for •...
Page 9: Printer Configurations
Rear 300 mm (12 in.) Right side 200 mm (8 in.) Front 300 mm (12 in.) Left side 12.7 mm (0.5 in.) 300 mm (12 in.) Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: Learning about the printer...
Page 10 Front door release button Paper stop Standard exit bin Printer control panel System board door Standard 250‑sheet tray (Tray 1) Multipurpose feeder door Front door The following illustration shows the printer back with its basic features or parts: Learning about the printer...
Page 11 Rear door Ethernet port Note: The Ethernet port is a feature on network models only. USB port Parallel port Printer power cord socket Power switch Locking device port Learning about the printer...
Page 12: Using The Standard Exit Bin And Paper Stop
Configured models The following illustration shows the printer configured with an optional drawer: Front door release button Paper stop Standard exit bin Printer control panel System board door Standard 250‑sheet tray (Tray 1) Optional 250‑ or 550‑sheet drawer (Tray 2) Multipurpose feeder door Front door Using the standard exit bin and paper stop...
Page 13 To open the paper stop, pull it so it flips forward. Notes: • Do not leave the paper stop in the open position if you are printing on transparencies. Doing so may cause creases in the transparencies. • When moving the printer to another location, make sure the paper stop is closed. Learning about the printer...
Page 14: Additional Printer Setup
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 15: Installing A Memory Card
Ethernet connector Note: The Ethernet port is a feature on network models only. USB port Parallel connector Memory card connector Optional card connector Optional card connector Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 16 An optional memory card can be purchased separately and attached to the system board. To install the memory card: Turn the printer off. Access the system board. Unpack the memory card. Note: Avoid touching the connection points along the edge of the card. Align the memory card with its connector on the system board.
Page 17 It may require some force to fully seat the card. Ensure that each latch fits over the notch on each end of the card. Close the system board door. Turn the printer back on. Open the printers folder: Click , or click Start and then click Run. In the Start Search or Run box, type control printers.
Page 18: Installing A Flash Memory Or Firmware Card
Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 19: Installing Hardware Options
Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Close the system board door. Installing hardware options Installing a 250‑...
Page 20 An optional drawer attaches under the printer. A drawer consists of two parts: a tray and a support unit. The printer supports one optional drawer; you can install a 250‑ or 550‑sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 21 Align the outer edges of the printer with the outer edges of the drawer, and then slowly lower the printer into place. Turn the printer back on. Open the printers folder: Click , or click Start and then click Run. In the Start Search or Run box, type control printers.
Page 22: Attaching Cables
Attaching cables Connect the printer to a computer or a network. • For a local connection, use a USB or parallel cable. • For a network connection, use an Ethernet cable. Connect the power cord to the printer first and then to a wall outlet. Ethernet port USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown...
Page 23: Verifying Printer Setup
Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly. Note: If you have not made any menu item settings changes yet, then the menu settings page lists all the factory default settings.
Page 24: Updating Available Options In The Printer Driver
Double-click the Install Printer and Software icon. Follow the instructions on the computer screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder. Select your printer, and then select your operating system.
Page 25 Click Driver, and then add any installed hardware options. Click OK. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double‑click Utilities, and then double‑click Print Center or Printer Setup Utility. Select the printer, and then from the Printers menu, choose Show Info. From the pop‑up menu, choose Installable Options.
Page 26: Minimizing Your Printer's Environmental Impact
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 27: Saving Energy
Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or the Lexmark Toolbar, to see how the document will look before you print it. •...
Page 28: Reducing Printer Noise
Press the arrow buttons until Eco‑Mode appears, and then press Select the setting you want, and then press Submitting changes appears. Reducing printer noise Use Quiet Mode to reduce the printer noise. Note: See the table for the multiple settings that change when you select a Quiet Mode setting. Choose Reduce printer noise.
Page 29: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 30: Returning Lexmark Cartridges For Reuse Or Recycling
The Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled.
Page 31: Loading Paper And Specialty Media
Loading paper and specialty media This section explains how to load the 250- and 550-sheet trays and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the paper size and type Make sure that the printer is on and Ready appears.
Page 32: Loading Trays
Press the arrow buttons until the correct unit of measure appears, and then press Submitting Changes appears, followed by the Universal Setup menu. Press to return to the Ready state. Specify the paper height and width Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on one sheet.
Page 33 Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. Loading paper and specialty media...
Page 34 If you are loading A6‑size paper: Squeeze and slide the length guide toward the center of the tray to the A5 size position. Raise the A6 backstop. Notes: • Tray 1 accommodates only 150 sheets of A6‑size paper. Notice the maximum fill line on the A6 backstop which indicates the maximum height for loading A6‑size paper.
Page 35 Maximum fill line Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. Squeeze and slide the guides to lightly touch the side of the stack. Loading paper and specialty media...
Page 36: Using The Multipurpose Feeder
Insert the tray. If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Size/Type setting from the printer control panel Paper menu. Using the multipurpose feeder You may want to use the multipurpose feeder when you print on different sizes and types of papers or specialty media, such as card stock, transparencies, paper labels, and envelopes.
Page 37 Grasp the raised handle, and pull the extension forward. Grasp the handle, and pull the extension so it flips forward. Guide the extension down gently so the multipurpose feeder is extended fully and open. Loading paper and specialty media...
Page 38: Loading The Multipurpose Feeder
Loading the multipurpose feeder Squeeze the tab located on the right width guide, and move the guides out fully. Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels.
Page 39 • Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Fanning prevents the edges of envelopes from sticking together. It also helps them feed properly to avoid jams.
Page 40 • Load letterhead with the logo faceup and the top edge entering the printer first. • Load envelopes with the flap side down and the stamp location in the position shown. The stamp and address are shown to illustrate the proper orientation for loading envelopes. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 41: Paper Tray Capacities
Slide the paper gently into the multipurpose feeder until it comes to a stop. Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled. From the printer control panel, set the Paper Size and Paper Type. Paper tray capacities The capacities of the trays and the multipurpose feeder are based on 75‑g/m (20‑lb) paper.
Page 42: Unlinking Trays
Unlinking trays Unlinked trays have settings that are not the same as the settings of any other tray. To unlink a tray using the Paper menu, change the Paper Type and Paper Size settings so that they do not match the settings of any other tray. From the Paper menu, make sure the Type setting (for example, Plain Paper, letterhead, Custom Type <x>) for the tray you want to unlink does not match the Type setting of any other tray.
Page 43 Press the arrow buttons until Paper Menu appears, and then press Press the arrow buttons until Size/Type appears, and then press Press the arrow buttons, and then press to select the tray. The Paper Size menu appears. Press the arrow buttons until the Paper Type menu appears. Press Press the arrow buttons until Custom Type <x>...
Page 44: Paper And Specialty Media Guidelines
Paper and specialty media guidelines Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
Page 45: Fiber Content
Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 46: Storing Paper
Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity between 40 and 60%.
Page 47: Paper Sizes Supported By The Printer
Paper type Standard 250‑sheet Optional 250‑ or Multipurpose feeder Duplex path tray 550‑sheet tray Transparencies Envelopes (smooth) Single‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print no more than 20 pages of paper labels a month. Vinyl, pharmacy, and dual‑sided labels are not supported. Use envelopes that lie flat when individually placed on a table facedown.
Page 48 Paper size Dimensions Standard Optional 250‑ or Multipurpose Duplex path 250‑sheet tray 550‑sheet tray feeder C5 Envelope 162 x 229 mm (6.4 x 9 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) 7 3/4 Envelope 98 x 191 mm (Monarch) (3.9 x 7.5 in.) 9 Envelope...
Page 49: Printing
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 92 and “Storing paper” on page 46. Printing a document Printing a document Load paper into a tray or feeder.
Page 50: Printing Specialty Documents
Printing specialty documents Tips on using letterhead Page orientation is important when printing on letterhead. Use the following table to determine which direction to load the letterhead: Source or process Print side and paper orientation Printed letterhead design is placed facedown. The top edge of the sheet with the logo •...
Page 51: Tips On Using Transparencies
• Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 70X7240 for letter‑size transparencies and Lexmark part number 12A5010 for A4‑size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Page 52: Tips On Using Labels
Note: Use only paper label sheets. Vinyl, pharmacy, and dual‑sided labels are not supported. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: •...
Page 53: Printing Information Pages
When printing on card stock: • Make sure the Paper Type is Card Stock. • Select the appropriate Paper Texture setting. • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. •...
Page 54: Canceling A Print Job
Release the buttons when the dots appear, and then wait for Config Menu to appear. Press the arrow buttons until Prt Quality Pgs appears, and then press The print quality test pages print. Press the arrow buttons until Exit Config Menu appears, and then press Ready appears.
Page 55 For Macintosh users In Mac OS X version 10.5 or later: From the Apple menu, choose System Preferences. Click Print & Fax, and then double‑click the printer icon. From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon. In Mac OS X version 10.4 and earlier: From the Go menu, choose Applications.
Page 56: Understanding Printer Menus
Understanding printer menus Menus list Paper Menu Reports Default Source Menu Settings Page Size/Type Device Statistics Configure MP Network Setup Page Paper Texture Print Fonts Paper Weight Print Directory Paper Loading Asset Report Custom Types Universal Setup Settings Network/Ports General Settings Active NIC Setup Menu Network Menu...
Page 57: Paper Menu
Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder • From the Paper menu, Configure MP must be set to Cassette in order for Manual Paper MP Feeder to appear as a menu setting.
Page 58 Menu item Description Set Size menu for Manual Paper Lets you specify the paper size loaded in the multipurpose feeder Note: Letter is the US factory default setting. A4 is the international factory default setting. Executive Folio JIS B5 Legal Letter Oficio (Mexico) Statement...
Page 59: Configure Mp Menu
Menu item Description Set Type menu for Tray 2 Lets you specify the paper type loaded in Tray 2 Custom Type <x> Notes: Plain Paper • Custom Type <x> is the factory default setting. Card Stock • If available, a user‑defined name will appear instead of Custom Recycled Type <x>.
Page 60: Paper Texture Menu
Paper Texture menu Menu item Description Plain Texture Specifies the relative texture of the paper loaded Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specifies the relative texture of the card stock loaded Smooth Notes: Normal •...
Page 61: Paper Weight Menu
Menu item Description Colored Texture Specifies the relative texture of the colored paper loaded Smooth Note: Normal is the factory default setting. Normal Rough Light Texture Specifies the relative texture of the paper loaded Smooth Note: Normal is the factory default setting. Normal Rough Heavy Texture...
Page 62 Menu item Description Labels Weight Specifies the relative weight of the labels loaded in a specific tray Light Note: Normal is the factory default setting. Normal Heavy Bond Weight Specifies the relative weight of the paper loaded in a specific tray Light Note: Normal is the factory default setting.
Page 63: Paper Loading Menu
Paper Loading menu Menu item Description Recycled Loading Determines the paper loading direction for all jobs that specify Recycled as the paper type Duplex Note: Off is the factory default setting. Bond Loading Determines the paper loading direction for all jobs that specify Bond as the paper type Duplex Note: Off is the factory default setting.
Page 64: Custom Types Menu
Custom Types menu Menu item Description Custom Type <x> Associates a paper or specialty media type with a factory default Custom Type <x> name or a user‑defined Custom Name created from the Embedded Paper Web Server or MarkVision Professional Card Stock Transparency Notes: Rough/Cotton...
Page 65: Reports Menu
Menu item Description Portrait Height Sets the portrait height 3–14.17 inches Notes: 76–360 mm • If the height exceeds the maximum, then the printer uses the maximum height allowed. • 14 inches is the US factory default setting. Inches can be increased in 0.01‑inch increments.
Page 66: Network/Ports Menu
Menu item Description Print Directory Prints a list of all the resources stored on an optional flash memory card Notes: • Job Buffer Size must be set to 100%. • The optional flash memory must be installed correctly and working properly.
Page 67: Usb Menu
Menu item Description Network Buffer Sets the size of the network input buffer Auto Notes: Disabled • Auto is the factory default setting. • To increase the maximum size range for the Network Buffer, disable the USB buffer. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 68 Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting causes the printer to restart. USB Buffer Sets the size of the USB input buffer Disabled...
Page 69: Parallel Menu
Parallel menu Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a parallel port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
Page 70 Menu item Description Protocol Specifies the parallel port protocol Fastbytes Notes: Standard • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • The Standard setting tries to resolve parallel port communication problems. Honor Init Determines whether the printer honors printer hardware initialization requests from the computer...
Page 71: Settings Menu
Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: All languages may not be available for all printers. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski...
Page 72 Menu item Description Run Initial Setup Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default setting becomes No. Alarms The display shows a message when the toner is low Cartridge Alarm...
Page 73: Setup Menu
Menu item Description Print Recovery Specifies whether the printer reprints jammed pages Jam Recovery Notes: Auto • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. •...
Page 74: Finishing Menu
Menu item Description Print Area Sets the logical and physical printable area Normal Notes: Whole Page • Normal is the factory default setting. When attempting to print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. •...
Page 75 Menu item Description Duplex Binding Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Long Edge Short Edge Notes: •...
Page 76: Quality Menu
Menu item Description N‑up (pages‑side) Specifies that multiple‑page images be printed on one side of a sheet of paper Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per side. 4‑Up 6‑Up 9‑Up...
Page 77: Utilities Menu
Menu item Description Toner Darkness Lightens or darkens the printed output 1–10 Notes: • 8 is the factory default setting. • Selecting a smaller number can help conserve toner. Enhance Fine Lines Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: •...
Page 78: Postscript Menu
Menu item Description Defragment Flash Prepares the flash memory to receive new data by retrieving lost storage space Warning—Potential Damage: Do not turn off the printer while the flash memory is defragmenting. Notes: • An optional flash memory card must be installed in the printer and operating properly for this menu item to be available.
Page 79: Pcl Emul Menu
PCL Emul menu Menu item Description Font Source Specifies the set of fonts available Resident Notes: Download • Resident is the factory default setting. It shows the factory default set of Flash fonts downloaded into RAM. • Download appears only if downloaded fonts exist. It shows all the fonts downloaded into RAM.
Page 80 Menu item Description PCL Emulation Settings Specifies the number of lines that print on each page Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international factory default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 81 Menu item Description Tray Renumber Returns all tray, drawer, and feeder assignments to the factory default settings Restore Defaults Understanding printer menus...
Page 82: Maintaining The Printer
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 83: Ordering Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Page 84: Replacing Supplies
Ordering a photoconductor kit Depending on your printer model, the printer issues a message or a light sequence to let you know the photoconductor kit is near its end of life. At this time, order a photoconductor kit. You can also see the status of the photoconductor kit by printing a network setup page.
Page 85: Replacing The Photoconductor Kit
Unpack the new toner cartridge. Warning—Potential Damage: When replacing a toner cartridge, do not leave the new cartridge exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. Rotate the cartridge in all directions to distribute the toner. Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the photoconductor kit.
Page 86 Turn the printer off. Open the front door by pressing the button on the left side of the printer and lowering the front door. Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle. Note: The photoconductor kit and toner cartridge form a unit.
Page 87 Unpack the new photoconductor kit. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks. Push the toner cartridge until it clicks into place.
Page 88: Moving The Printer
After you replace the photoconductor kit, reset the photoconductor counter. To reset the photoconductor counter, open the front door, press and hold until Resetting PC Counter appears. The power light blinks, and the printer beeps. Warning—Potential Damage: Resetting the photoconductor counter without replacing the photoconductor may damage your printer and void your warranty.
Page 89: Administrative Support
Finding advanced networking and administrator information For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server is available for a range of functions including: •...
Page 90: Viewing Reports
• View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Device Status. Viewing reports You can view some reports from the Embedded Web Server.
Page 91: Copying Printer Settings To Other Printers
From the drop‑down box for each supply, select among the options for notification. Explanations for each option are provided. Click Submit to save your selections. Copying printer settings to other printers Using the Embedded Web Server, you can copy printer settings to up to 15 other network printers. Type the printer IP address into the address field of your Web browser.
Page 92: Clearing Jams
Clearing jams Jam error messages appear on the printer control panel display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Note: Jam recovery is set to Auto by default. When jam recovery is set to Auto, the memory that holds the image of the page may be re‑used after the page is printed if the memory is needed for another use.
Page 93: Identifying Jams In The Paper Path
Identifying jams in the paper path The following illustration shows the path that paper travels through the printer. The path varies depending on the input source (tray or feeder) and depending on whether a duplex (two‑sided) print job is being sent. When a jam occurs, a jam message appears, indicating the region of the jam or the number of jammed sheets.
Page 94 Standard exit bin Front door Multipurpose feeder door Tray 1 Optional 250‑ or 550‑sheet tray (Tray 2) Rear door Jam message numbers and how to access each jam Jam number To access the jam 200, 201 Try one or more of the following: •...
Page 95: 200 Paper Jam
200 paper jam Remove the tray from the printer. Remove the jam if you see it here. If you do not see it, open the front door, and then remove the photoconductor kit and toner cartridge (unit). Note: When the photoconductor kit and toner cartridge are together, they are called a unit. Clearing jams...
Page 96 Lift the flap in front of the printer, and remove any jammed sheets. Align and insert the unit. Close the front door. Insert the tray. Press Clearing jams...
Page 97: 201 Paper Jam
201 paper jam CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open the front door, and then remove the unit. Lift the flap in front of the printer, and then remove any jammed sheets. Align and insert the unit.
Page 98: Paper Jam
202 paper jam CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open the front door, and then remove the unit. Lift the flap in front of the printer, and then remove any jammed sheets. Open the rear door.
Page 99: 231 Paper Jam
Remove the jam. Align and reinsert the unit. Close the rear door. Close the front door. Press 231 paper jam CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open the front door.
Page 100 Remove the jam. Close the rear door. Close the front door. Press If this does not clear the jam, complete the steps in “233 paper jam” on page 101. Clearing jams...
Page 101: 233 Paper Jam
233 paper jam Remove the tray from the printer. Locate the lever shown. Pull the lever down to release the jam. Pull the jammed sheets from the duplex area. Insert the tray. Press If this does not clear the jam, complete the steps in “231 paper jam” on page 99. 234 paper jam A single jam or multiple jams are in the duplex area of the printer when the printer is turned on.
Page 102: 235 Paper Jam
235 paper jam A duplex print job was sent to the printer using a size of paper not supported for duplex printing. A sheet is jammed in the standard exit bin. To remove the jam, gently pull the jammed sheet out of the standard exit bin. Press 24x paper jam Remove the optional tray from the printer.
Page 103: 251 Paper Jam
Remove the jam. Insert the optional tray. Press 251 paper jam A sheet of paper or specialty media failed to feed completely from the multipurpose feeder. Part of it may still be visible. If it is visible, gently pull the jammed sheet from the front of the multipurpose feeder. Clearing jams...
Page 104 If the sheet is not visible, complete the following steps: Open the front door, and then remove the unit. Lift the flap at the front of the printer, and then remove any jammed sheets of paper that are short lengths of paper. Align and insert the unit.
Page 105: Troubleshooting
Troubleshooting Understanding printer messages When Manual Feeder appears on the display, it refers to the multipurpose feeder. Close door Close the front door of the printer. Load <input src> with <custom type name> Try one or more of the following: •...
Page 106: Remove Paper From Standard Output Bin
Load manual feeder with <custom type name> Try one or more of the following: • Load the multipurpose feeder with the correct paper type and size. • Wait for the message to clear, and then continue printing. The printer manually overrides the request, and then prints from an automatically selected tray. •...
Page 107: Yy Replace Unsupported Cartridge
32.yy Replace unsupported cartridge Remove the toner cartridge, and then install a supported one. 34 Short paper The paper in the selected tray is too short for the current print job. Try one or more of the following: • Load the appropriate paper in the tray. •...
Page 108: Defective Flash Detected
• Install additional printer memory. 39 Complex page, some data may not have printed Try one or more of the following: • Press the arrow buttons until Continue appears, and then press to clear the message and continue printing. • Cancel the current print job.
Page 109: Standard Parallel Port Disabled
56 Standard parallel port disabled Try one or more of the following: • The printer discards any data received through the parallel port. Press to clear the message and continue printing. • Make sure the Parallel Buffer menu item is not set to Disabled. 58 Too many flash options installed Try one or more of the following: •...
Page 110: Solving Basic Printer Problems
84 Replace PC Kit The photoconductor kit is exhausted. Install a new photoconductor kit. 88 Cartridge is low Press to clear the message. 88 Replace toner Try one or more of the following: • Replace the toner cartridge. • Press the arrow buttons until Continue appears, and then press to clear the message and continue printing.
Page 111: Solving Printing Problems
23. Make sure the model number of the software matches the model number of your printer. To verify that the printer software is the most current, check the Lexmark Web site at www.lexmark.com. AKE SURE THE PRINTER IS CONNECTED TO THE NETWORK Print a network setup page and check that the status shows Connected.
Page 112: Job Prints From The Wrong Tray Or On The Wrong Paper
HANGE THE ROTECT SETTING TO From the printer control panel, press Press the arrow buttons until Settings appears, and then press Press the arrow buttons until General Settings appears, and then press Press the arrow buttons until Print Recovery appears, and then press Press the arrow buttons until Page Protect appears, and then press Press the arrow buttons until Off appears, and then press Job prints from the wrong tray or on the wrong paper...
Page 113: Solving Option Problems
EDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of images, and the number of pages in the job. AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory.
Page 114: Solving Paper Feed Problems
Drawers These are possible solutions. Try one or more of the following: AKE SURE THE PAPER IS LOADED CORRECTLY Pull the tray completely out. Check for paper jams or misfeeds. Make sure the guides are aligned against the edges of the paper. Insert the tray.
Page 115: Paper Jam Message Remains After Jam Is Cleared
HE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Paper jam message remains after jam is cleared The paper path is not clear. Clear jammed paper from the entire paper path, and then press Page that jammed does not reprint after you clear the jam In the Settings menu, Jam Recovery is set to Off.
Page 116: Solving Print Quality Problems
Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement.
Page 117: Blank Pages
Blank pages Try one or more of the following: • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Page 118: Gray Background
Gray background • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh users: From the print options, Copies & Pages, or General pop‑up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop‑up menu. •...
Page 119: Incorrect Margins
Incorrect margins These are possible solutions. Try one or more of the following: HECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. HECK THE APER IZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. HECK THE AGE SIZE SETTING Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or the software...
Page 120: Print Is Too Dark
Print is too dark These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. •...
Page 121: Print Is Too Light
Print is too light These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. •...
Page 122: Skewed Print
Skewed print HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions.
Page 123: Toner Specks
Toner specks These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor HECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer.
Page 124: Streaked Vertical Lines
HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. AKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 125: Embedded Web Server Does Not Open
Solid black or white streaks appear on transparencies or paper These are possible solutions. Try one or more of the following: AKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. HECK THE PAPER TYPE •...
Page 126: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
Page 127: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 128: United States Government Rights
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 129: Modular Component Notice
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice This symbol identifies static-sensitive parts.
Page 130: Energy Star
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Mercury statement This product contains mercury in the lamp (<5mg Hg). Disposal of mercury may be regulated due to environmental considerations.
Page 131: Power Consumption
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode.
Page 132: Industry Canada Compliance Statement
The Power Saver Mode is automatically engaged after this product is not used for a specified period of time, called the Power Saver Timeout. Factory default Power Saver Timeout for this product (in minutes): By using the configuration menus, the Power Saver Timeout can be modified between 1 minute and 240 minutes. Setting the Power Saver Timeout to a low value reduces energy consumption, but may increase the response time of the product.
Page 133: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium...
Page 134 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 135: Statement Of Limited Warranty
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 136 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 137: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 138 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
Page 139 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.
Page 140 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
Page 141: Index
Index display shows only diamonds 110 Numerics documents, printing 250‑sheet drawer cables from Macintosh computer 49 installing 19 Ethernet 22 from Windows 49 30.yy Invalid refill, change parallel 22 cartridge 106 USB 22 31.yy Replace defective or missing calling Customer Support 126 Eco‑Mode setting 27 cartridge 106 canceling a job...
Page 142 troubleshooting 114 linking trays 41 multipurpose feeder font sample list Load <input src> with <custom loading 36 printing 53 string> 105 Load <input src> with <custom type name> 105 Network menu 66 Load <input src> with <size> 105 General Settings menu 71 network setup page 23 Load <input src>...
Page 143 201 97 toner rubs off 122 53 Unformatted flash 202 98 toner specks 123 detected 108 231 99 print quality, poor 54 Standard network software 233 101 avoiding by selecting paper and error 108 234 101 specialty media 45 56 Standard parallel port 235 102 print troubleshooting disabled 109...
Page 144 84 using 26 solid black streaks 125 toner cartridges recycling 130 solid white streaks 125 ordering 83 Lexmark packaging 29 streaked horizontal lines 123 recycling 30 Lexmark products 29 streaked vertical lines 124 transparencies toner cartridges 30 toner fog or background...

This manual is also suitable for:

34s0509 - e 360dtn b/w laser printer E360 E360d series E360dn series

Lexmark 34S0409 - E 360dt B/W Laser Printer User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guidelines

Printing

Understanding Printer Menus

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark 34S0409 - E 360dt B/W Laser Printer

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Table of Contents