Related Manuals for Lexmark E360D 420
Summary of Contents for Lexmark E360D 420
- Page 1 Lexmark E360d and E360dn Series User's Guide January 2010 www.lexmark.com Machine type(s): 4513 Model(s): 420, 430...
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Page 2: Table Of Contents
Contents Safety information...5 Learning about the printer...7 Thank you for choosing this printer!...7 Finding information about the printer...7 Selecting a location for the printer...8 Printer configurations...9 Using the standard exit bin and paper stop...12 Additional printer setup...14 Installing internal options...14 Installing hardware options...19... - Page 3 Understanding printer menus...56 Menus list...56 Paper menu...57 Reports menu...65 Network/Ports menu...66 Settings menu...71 Maintaining the printer...82 Cleaning the exterior of the printer...82 Storing supplies...82 Checking the status of supplies from a network computer...82 Ordering supplies...83 Replacing supplies...84 Moving the printer...88 Administrative support...89 Finding advanced networking and administrator information...89...
- Page 4 24x paper jam...102 251 paper jam...103 Troubleshooting...105 Understanding printer messages...105 Solving basic printer problems...110 Printer control panel display is blank or displays only diamonds...110 Solving printing problems...111 Solving option problems...113 Solving paper feed problems...114 Solving print quality problems...116 Embedded Web Server does not open...125 Contacting Customer Support...126...
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Page 5: Safety Information
Disconnect all cords and cables from the printer before moving it. • Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer. - Page 6 CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. See the product User's Guide for additional safety information. SAVE THESE INSTRUCTIONS.
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Page 7: Learning About The Printer
To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site. -
Page 8: Selecting A Location For The Printer
Warranty information Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also. It is important to: •... -
Page 9: Printer Configurations
Right side 200 mm (8 in.) Front 300 mm (12 in.) Left side 12.7 mm (0.5 in.) 300 mm (12 in.) Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: Learning about the printer... - Page 10 Front door release button Paper stop Standard exit bin Printer control panel System board door Standard 250-sheet tray (Tray 1) Multipurpose feeder door Front door The following illustration shows the printer back with its basic features or parts: Learning about the printer...
- Page 11 Rear door Ethernet port Note: The Ethernet port is a feature on network models only. USB port Parallel port Printer power cord socket Power switch Locking device port Learning about the printer...
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Page 12: Using The Standard Exit Bin And Paper Stop
Configured models The following illustration shows the printer configured with an optional drawer: Front door release button Paper stop Standard exit bin Printer control panel System board door Standard 250-sheet tray (Tray 1) Optional 250- or 550-sheet drawer (Tray 2) - Page 13 Do not leave the paper stop in the open position if you are printing on transparencies. Doing so may cause creases in the transparencies. • When moving the printer to another location, make sure the paper stop is closed. Learning about the printer...
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Page 14: Additional Printer Setup
If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. -
Page 15: Installing A Memory Card
If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. - Page 16 Warning—Potential Damage: Memory cards are easily damaged by static electricity. Touch a grounded metal surface before you touch a memory card. Note: Memory cards designed for other printers may not work with your printer. Push the memory card into the connector until the latches click into place.
- Page 17 The printers folder opens. Right-click your printer icon. Click Properties. Click Install Options. Note: Memory cards designed for other printers may not work with your printer. Click Ask Printer. Click OK. Click OK, and then close the printers folder. Additional printer setup...
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Page 18: Installing A Flash Memory Or Firmware Card
If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. -
Page 19: Installing Hardware Options
Close the system board door. Installing hardware options Installing a 250- or 550-sheet drawer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely. Additional printer setup... - Page 20 An optional drawer attaches under the printer. A drawer consists of two parts: a tray and a support unit. The printer supports one optional drawer; you can install a 250- or 550-sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
- Page 21 Align the outer edges of the printer with the outer edges of the drawer, and then slowly lower the printer into place. Turn the printer back on. Open the printers folder: Click , or click Start and then click Run.
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Page 22: Attaching Cables
Connect the power cord to the printer first and then to a wall outlet. Ethernet port USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. Parallel port... -
Page 23: Verifying Printer Setup
After the menu settings page prints, Ready appears. Printing a network setup page If the printer is attached to a network, print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. -
Page 24: For Macintosh Users
Download the driver and install the printer software. Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. - Page 25 From the Finder desktop, choose Go > Applications. Double-click Utilities, and then double-click Print Center or Printer Setup Utility. Select the printer, and then from the Printers menu, choose Show Info. From the pop-up menu, choose Installable Options. Add any installed hardware options, and then click Apply Changes.
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Page 26: Minimizing Your Printer's Environmental Impact
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper. -
Page 27: Saving Energy
Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or the Lexmark Toolbar, to see how the document will look before you print it. •... -
Page 28: Reducing Printer Noise
Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. -
Page 29: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box. -
Page 30: Returning Lexmark Cartridges For Reuse Or Recycling
The Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled. -
Page 31: Loading Paper And Specialty Media
Configuring Universal paper settings The Universal Paper Size is a user-defined setting that lets you print on paper sizes that are not preset in the printer menus. Set the Paper Size for the specified tray to Universal when the size you want is not available from the Paper Size menu. -
Page 32: Loading Trays
Universal Setup menu unless the long edge setting for Universal paper is less than what the printer can feed. If necessary, specify whether the short or long edge of the paper enters the printer first. From the Universal Setup menu, press the arrow buttons until Feed Direction appears, and then press... - Page 33 Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. Loading paper and specialty media...
- Page 34 If you are loading A6-size paper: Squeeze and slide the length guide toward the center of the tray to the A5 size position. Raise the A6 backstop. Notes: • Tray 1 accommodates only 150 sheets of A6-size paper. Notice the maximum fill line on the A6 backstop which indicates the maximum height for loading A6-size paper.
- Page 35 Maximum fill line Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. Squeeze and slide the guides to lightly touch the side of the stack. Loading paper and specialty media...
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Page 36: Using The Multipurpose Feeder
Insert the tray. If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Size/Type setting from the printer control panel Paper menu. Using the multipurpose feeder You may want to use the multipurpose feeder when you print on different sizes and types of papers or specialty media, such as card stock, transparencies, paper labels, and envelopes. - Page 37 Grasp the raised handle, and pull the extension forward. Grasp the handle, and pull the extension so it flips forward. Guide the extension down gently so the multipurpose feeder is extended fully and open. Loading paper and specialty media...
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Page 38: Loading The Multipurpose Feeder
Loading the multipurpose feeder Squeeze the tab located on the right width guide, and move the guides out fully. Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels. - Page 39 • Load paper, transparencies, and card stock with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came Loading paper and specialty media...
- Page 40 • Load letterhead with the logo faceup and the top edge entering the printer first. • Load envelopes with the flap side down and the stamp location in the position shown. The stamp and address are shown to illustrate the proper orientation for loading envelopes.
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Page 41: Paper Tray Capacities
Single-sided paper labels designed for laser printers are supported for occasional use. Only one optional drawer may be installed on the printer at a time. The maximum amount of paper that can be loaded depends on whether you have an optional 250- or 550-sheet tray. -
Page 42: Unlinking Trays
Creating a custom name for a paper type If the printer is on a network, you can use the Embedded Web Server to define a name other than Custom Type <x> for each of the custom paper types that are loaded. - Page 43 Press the arrow buttons until Paper Menu appears, and then press Press the arrow buttons until Size/Type appears, and then press Press the arrow buttons, and then press The Paper Size menu appears. Press the arrow buttons until the Paper Type menu appears. Press Press the arrow buttons until Custom Type <x>...
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Page 44: Paper And Specialty Media Guidelines
Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance. -
Page 45: Fiber Content
Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm (±0.9 in.), such as optical character recognition (OCR) forms... -
Page 46: Storing Paper
Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper types and weights supported by the printer The printer engine and the duplex path support 60–90-g/m supports 60–163-g/m (16–43-lb) paper weights. -
Page 47: Paper Sizes Supported By The Printer
Single-sided paper labels designed for laser printers are supported for occasional use. It is recommended to print no more than 20 pages of paper labels a month. Vinyl, pharmacy, and dual-sided labels are not supported. Use envelopes that lie flat when individually placed on a table facedown. Paper sizes supported by the printer Paper size Dimensions 210 x 297 mm (8.3 x 11.7 in.) - Page 48 Paper size Dimensions B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) 110 x 220 mm DL Envelope (4.3 x 8.7 in.) 98 x 191 mm 7 3/4 Envelope (3.9 x 7.5 in.) (Monarch) 9 Envelope...
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Page 49: Printing
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 92 and “Storing paper” on page 46. Printing a document Printing a document Load paper into a tray or feeder. -
Page 50: Printing Specialty Documents
Printing specialty documents Tips on using letterhead Page orientation is important when printing on letterhead. Use the following table to determine which direction to load the letterhead: Source or process • Standard 250-sheet tray • Optional 250-sheet tray • Optional 550-sheet tray Duplex (two-sided) printing from trays Manual feeder (simplex printing) -
Page 51: Tips On Using Transparencies
• Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 70X7240 for letter-size transparencies and Lexmark part number 12A5010 for A4-size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities. -
Page 52: Tips On Using Labels
Note: Labels can be printed at a higher fusing temperature up to 220°C (428°F) if Label Weight is set to Heavy. Select this setting using the Embedded Web Server, or from the printer control panel Paper menu. –... -
Page 53: Printing Information Pages
Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 210°C (410°F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi-liquid and volatile components into the printer. •... -
Page 54: Canceling A Print Job
From the keyboard, press Delete. From the Windows taskbar: When you send a job to print, a small printer icon appears in the right corner of the taskbar. Double-click the printer icon. A list of print jobs appears in the printer window. - Page 55 From the icon bar at the top of the window, click the Delete icon. In Mac OS X version 10.4 and earlier: From the Go menu, choose Applications. Double-click Utilities, and then double-click Printer Setup Utility or Print Center. Double-click the printer icon. From the printer window, select the job to cancel.
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Page 56: Understanding Printer Menus
PostScript Menu PCL Emul Menu Depending on the printer setup, this menu item appears as Network Setup Page or Network <x> Setup Page. Depending on the printer setup, this menu item appears as Standard Network, Wireless Network, or Network <x>. -
Page 57: Paper Menu
If the same size and type of paper are in two trays and the Paper Size and Paper Type settings match, then the trays are automatically linked. When one tray is empty, the job prints using paper from the linked tray. • The A6 paper size is supported only in Tray 1. Understanding printer menus... - Page 58 Lets you specify the paper type loaded in Tray 1 Notes: • Plain Paper is the factory default setting for Tray 1. • If available, a user-defined name will appear instead of Custom Type <x>. • Use this menu item to configure automatic tray linking. Understanding printer menus...
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Page 59: Configure Mp Menu
Note: Plain Paper is the factory default setting. Lets you specify the envelope type loaded in the multipurpose feeder Note: Envelope is the factory default setting. Description Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting. -
Page 60: Paper Texture Menu
Note: Rough is the factory default setting. Specifies the relative texture of the letterhead paper loaded Note: Normal is the factory default setting. Specifies the relative texture of the preprinted paper loaded Note: Normal is the factory default setting. Understanding printer menus... -
Page 61: Paper Weight Menu
Specifies the relative texture of the custom paper loaded Notes: • Normal is the factory default setting. • Settings appear only if the custom type is supported. • Normal is the factory default setting. • Settings appear only if card stock is supported. Understanding printer menus... - Page 62 Custom <x> Weight Specifies the relative weight of the custom paper type loaded in a specific tray Light Notes: Normal Heavy • Normal is the factory default setting. • Settings appear only if the custom type is supported. Understanding printer menus...
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Page 63: Paper Loading Menu
Determines the paper loading direction for all jobs that specify Custom <x> as the paper type Notes: • Off is the factory default setting. • Custom <x> Loading is available only if the custom type is supported. Understanding printer menus... -
Page 64: Custom Types Menu
Millimeters is the international factory default setting. Sets the portrait width Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. Inches can be increased in 0.01-inch increments. -
Page 65: Reports Menu
This menu item is available only on network printers or printers connected to print servers. Prints a report in English of all the fonts available for the printer language currently set in the printer Note: A separate list is available for PCL and PostScript emulations. Each emulation report contains print samples and information about the available fonts for each language. -
Page 66: Network/Ports Menu
• When the Off setting is used, the printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off. Sets the printer to perform the special processing required for bidirectional... -
Page 67: Network Setup
The Off setting filters print jobs using the standard protocol. • The On setting processes raw binary PostScript print jobs. Lists all the network setup menus, regardless of the active network of the printer Note: Certain options are not available on selected printer models. Description... - Page 68 Sets the network address information for an external print server that is attached to the printer using a USB cable Note: This menu item is available only if the printer is attached to an external print server through the USB port.
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Page 69: Parallel Menu
• When the Off setting is used, the printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off. Sets the printer to perform the special processing required for bidirectional... -
Page 70: Honor Init
Sets the network address, netmask, and gateway information for an external print server that is attached to the printer using a parallel cable Note: This menu is available only if the printer is attached to an external print server through the parallel port. -
Page 71: Settings Menu
Note: All languages may not be available for all printers. Minimizes the use of energy, paper, or specialty media Notes: • Off is the factory default setting. Off resets the printer to its factory default settings. • The Energy setting minimizes the power used by the printer. - Page 72 Single means the Toner is low message will appear and the indicator light will blink red. Sets the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state Note: Disabled does not appear unless Energy Conserve is Off.
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Page 73: Factory Defaults
Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. • On sets the printer to process the whole page so that the entire page prints. Returns the printer settings to the factory default settings Notes: •... -
Page 74: Finishing Menu
Flash appears only if a flash option is installed. • Storing downloads in RAM is temporary. Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: •... -
Page 75: Separator Sheets
Specifies the paper source for separator sheets Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Configure MP must be set to Cassette in order for Multi-Purpose Feeder to appear as a menu setting. Understanding printer menus... -
Page 76: Quality Menu
Menu item Description Print Resolution Specifies the printed output resolution 300 dpi Note: 600 dpi is the factory default setting. The printer driver default is 2400 Image Q. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost... -
Page 77: Utilities Menu
Warning—Potential Damage: Do not turn off the printer while the flash memory is formatting. Notes: • An optional flash memory card must be installed in the printer and operating properly for this menu item to be available. • No cancels the format request. -
Page 78: Postscript Menu
Assists in isolating the source of a print job problem Notes: • When Activate is selected, all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed. • To exit Hex Trace, turn the printer off or reset the printer. -
Page 79: Pcl Emul Menu
Specifies the orientation of text and graphics on the page Notes: • Portrait is the factory default setting. • Portrait prints text and graphics parallel to the short edge of the page. • Landscape prints text and graphics parallel to the long edge of the page. Understanding printer menus... - Page 80 60 is the US factory default setting. 64 is the international factory default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and Orientation before setting Lines per Page.
- Page 81 Menu item Tray Renumber Restore Defaults Description Returns all tray, drawer, and feeder assignments to the factory default settings Understanding printer menus...
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Page 82: Maintaining The Printer
Note: The computer must be connected to the same network as the printer. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section. -
Page 83: Ordering Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer. -
Page 84: Replacing Supplies
Ordering a photoconductor kit Depending on your printer model, the printer issues a message or a light sequence to let you know the photoconductor kit is near its end of life. At this time, order a photoconductor kit. You can also see the status of the photoconductor kit by printing a network setup page. -
Page 85: Replacing The Photoconductor Kit
Replacing the photoconductor kit The printer automatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC Kit life warning or 84 Replace PC Kit on the display. You can also see the status of the photoconductor kit by printing a menu settings page. - Page 86 Turn the printer off. Open the front door by pressing the button on the left side of the printer and lowering the front door. Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle.
- Page 87 Push the toner cartridge until it clicks into place. Install the unit into the printer by aligning the arrows on the guides of the unit with the arrows in the printer. Push the unit as far as it will go.
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Page 88: Moving The Printer
Disconnect all cords and cables from the printer before moving it. • Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer. -
Page 89: Administrative Support
To access the Embedded Web Server, type the printer IP address into the address field of your Web browser. Notes: • If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. •... -
Page 90: Viewing Reports
Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. -
Page 91: Copying Printer Settings To Other Printers
Click Submit to save your selections. Copying printer settings to other printers Using the Embedded Web Server, you can copy printer settings to up to 15 other network printers. Type the printer IP address into the address field of your Web browser. -
Page 92: Clearing Jams
Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it. • Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height. -
Page 93: Understanding Jam Messages And Locations
When a jam occurs, a jam message appears, indicating the region of the jam or the number of jammed sheets. The three-digit jam prefix numbers are given in the following illustration to show where each jam occurs. Understanding jam messages and locations Note: To resolve any message, all paper or specialty media must be cleared from the entire paper path. - Page 94 Standard exit bin Front door Multipurpose feeder door Tray 1 Optional 250- or 550-sheet tray (Tray 2) Rear door Jam message numbers and how to access each jam Jam number To access the jam 200, 201 Try one or more of the following: •...
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Page 95: 200 Paper Jam
200 paper jam Remove the tray from the printer. Remove the jam if you see it here. If you do not see it, open the front door, and then remove the photoconductor kit and toner cartridge (unit). Note: When the photoconductor kit and toner cartridge are together, they are called a unit. - Page 96 Lift the flap in front of the printer, and remove any jammed sheets. Align and insert the unit. Close the front door. Insert the tray. Press Clearing jams...
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Page 97: 201 Paper Jam
201 paper jam CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open the front door, and then remove the unit. Lift the flap in front of the printer, and then remove any jammed sheets. -
Page 98: Paper Jam
202 paper jam CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open the front door, and then remove the unit. Lift the flap in front of the printer, and then remove any jammed sheets. -
Page 99: Paper Jam
Close the front door. Press 231 paper jam CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open the front door. Open the rear door. - Page 100 Remove the jam. Close the rear door. Close the front door. Press If this does not clear the jam, complete the steps in “233 paper jam” on page 101. Clearing jams...
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Page 101: Paper Jam
If this does not clear the jam, complete the steps in “231 paper jam” on page 99. 234 paper jam A single jam or multiple jams are in the duplex area of the printer when the printer is turned on. To locate and remove the jammed paper, complete all the steps in: •... -
Page 102: Paper Jam
235 paper jam A duplex print job was sent to the printer using a size of paper not supported for duplex printing. A sheet is jammed in the standard exit bin. To remove the jam, gently pull the jammed sheet out of the standard exit bin. -
Page 103: 251 Paper Jam
Remove the jam. Insert the optional tray. Press 251 paper jam A sheet of paper or specialty media failed to feed completely from the multipurpose feeder. Part of it may still be visible. If it is visible, gently pull the jammed sheet from the front of the multipurpose feeder. Clearing jams... - Page 104 If the sheet is not visible, complete the following steps: Open the front door, and then remove the unit. Lift the flap at the front of the printer, and then remove any jammed sheets of paper that are short lengths of paper.
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Page 105: Troubleshooting
Load the multipurpose feeder with the correct paper type and size. • Wait for the message to clear, and then continue printing. The printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. -
Page 106: Remove Paper From Standard Output Bin
Load the multipurpose feeder with the correct paper type and size. • Wait for the message to clear, and then continue printing. The printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. -
Page 107: Yy Replace Unsupported Cartridge
Cancel the current print job. 35 Insufficient memory to support Resource Save feature The printer lacks sufficient memory to save settings. Install additional memory, or press clear the message, and continue printing. 37 Insufficient memory for Flash Memory Defragment operation Try one or more of the following: •... -
Page 108: Defective Flash Detected
• Press the arrow buttons until Continue appears, and then press • Turn the printer off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 56 Standard USB port disabled Try one or more of the following: •... -
Page 109: Standard Parallel Port Disabled
56 Standard parallel port disabled Try one or more of the following: • The printer discards any data received through the parallel port. Press printing. • Make sure the Parallel Buffer menu item is not set to Disabled. 58 Too many flash options installed Try one or more of the following: •... -
Page 110: Solving Basic Printer Problems
• The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Printer control panel display is blank or displays only diamonds The printer self test failed. -
Page 111: Solving Printing Problems
23. Make sure the model number of the software matches the model number of your printer. To verify that the printer software is the most current, check the Lexmark Web site at www.lexmark.com. AKE SURE THE PRINTER IS CONNECTED TO THE NETWORK Print a network setup page and check that the status shows Connected. -
Page 112: Job Prints From The Wrong Tray Or On The Wrong Paper
Incorrect characters print Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. -
Page 113: Solving Option Problems
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. AKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser. Troubleshooting... -
Page 114: Solving Paper Feed Problems
Make sure the guides are aligned against the edges of the paper. Insert the tray. ESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. Flash memory card Make sure the flash memory card is securely connected to the printer system board. -
Page 115: Paper Jam Message Remains After Jam Is Cleared
HE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Paper jam message remains after jam is cleared The paper path is not clear. Clear jammed paper from the entire paper path, and then press Page that jammed does not reprint after you clear the jam In the Settings menu, Jam Recovery is set to Off. -
Page 116: Solving Print Quality Problems
Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement. -
Page 117: Blank Pages
If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. -
Page 118: Gray Background
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. Troubleshooting... -
Page 119: Incorrect Margins
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. HE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY •... -
Page 120: Print Is Too Dark
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. -
Page 121: Print Is Too Light
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. HE TONER IS LOW When 88 Cartridge low appears, order a new toner cartridge. -
Page 122: Skewed Print
Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. -
Page 123: Toner Specks
These are possible solutions. Try one or more of the following: HE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the print dialog, or the printer control panel, select another tray or feeder to feed the paper for the job. -
Page 124: Streaked Vertical Lines
These are possible solutions. Try one or more of the following: HE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to feed paper for the job. -
Page 125: Embedded Web Server Does Not Open
Make sure the printer and computer are turned on and connected to the same network. HECK THE NETWORK SETTINGS Depending on the network settings, you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. For more information, see your system administrator. -
Page 126: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com. -
Page 127: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. -
Page 128: United States Government Rights
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations. -
Page 129: Modular Component Notice
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice... -
Page 130: Energy Star
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. -
Page 131: Power Consumption
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode. -
Page 132: Off Mode
inactivity. The Power Saver Mode is automatically engaged after this product is not used for a specified period of time, called the Power Saver Timeout. Factory default Power Saver Timeout for this product (in minutes): By using the configuration menus, the Power Saver Timeout can be modified between 1 minute and 240 minutes. Setting the Power Saver Timeout to a low value reduces energy consumption, but may increase the response time of the product. -
Page 133: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium... - Page 134 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
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Page 135: Statement Of Limited Warranty
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). -
Page 136: Extent Of Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location. -
Page 137: Limitation Of Liability
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. - Page 138 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
- Page 139 UPGRADES. To Use a Software Program identified as an upgrade, you must first be licensed to the original Software Program identified by Lexmark as eligible for the upgrade. After upgrading, you may no longer use the original Software Program that formed the basis for your upgrade eligibility.
- Page 140 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
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Page 141: Index
22 USB 22 calling Customer Support 126 canceling a job from Macintosh 54 from Windows 54 canceling print jobs from printer control panel 54 card stock loading 36 tips 52 checking an unresponsive printer 110 checking device status on Embedded Web Server 89... - Page 142 Reports 65 Setup 73 Index Size/Type 57 Universal Setup 64 USB 67 Utilities 77 moving the printer 88 multipurpose feeder loading 36 Network menu 66 network setup page 23 Networking Guide 89 noise emission levels 129 notices 128, 129, 130, 131, 132, 133...
- Page 143 24x 102 251 103 paper labels loading 36 Paper Loading menu 63 paper sizes supported by the printer 47 paper stop, using 12 Paper Texture menu 60 paper types duplex support 46 supported by printer 46 where to load 46...
- Page 144 7 Quality menu 76 Quiet Mode 28 recommended print side 45 recycled paper using 26 recycling 130 Lexmark packaging 29 Lexmark products 29 toner cartridges 30 WEEE statement 129 reducing noise 28 Remove paper from standard output bin 106...