C2 Communication Control - Elan M86A Installation Manual

E L A N
Symptom Possible Cause
No Music-On-Hold 1.
2.
3.
No Page or Door 1.
Chime audio.
2.
Music does not
mute when page or
3.
doorbell is
activated.
No Page or Door 1.
Chime audio.
Music does mute
2.
when page or
doorbell activated.
3.
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C2 Communication Control

Source one isn't on / has no audio.
MOH Input Level on C2 is turned
down.
MOH output of M86A not connected
to MOH input of C2
Zone is in Do-Not-Disturb.
VIANet connection faulty or not
connected.
Programming
C2 Page / DB Output level turned all
the way down.
PG/DB Output from C2 not
connected to PG/DB Input of M86A.
Zone PG or DB volume set too low.
Solution
1. Turn source one on, tune station, etc.
2. Adjust MOH Input Level – See C2 Manual
3. Connect MOH out of M86A to MOH in of C2.
1. De-Activate Do-Not-Disturb setting.
2. Verify / Connect VIANet. See page 18 for color code.
3. Zone set to Do-Not-Disturb in ELAN configuration
software.
1. Adjust PG/DB Output of C2. See C2 manual.
2. Connect PG/DB Output of C2 to M86A. "Loop"
connection to all chassis.
3. Adjust volume settings in the ELAN configuration
software.
M86A
INSTALLATION MANUAL
Page 37