Trouble Shooting - Strong PrimaSat II User Manual

10.0 TROUblE SHOOTING

There may be various reasons for occurring abnormal operation of the receiver. Check the receiver
according to the procedures shown below. If the receiver does not work properly after checking it,
please contact the dealer. Don't open the receiver cover. This may cause a dangerous situation and will
void warranty.
Cause
The display on front panel does
not light up.
No picture or sound
No picture
The remote control does not work The batteries of the remote
The USB storage device is
not recognized.
The external USB HDD does
not start.
The receiver switches
off automatically.
14
Remedy
The power cord is not plugged in.
Receiver is in stand-by mode.
Your model is without display.
Wrong connection of the Audio/
Video output of the receiver to TV.
Audio muting.
Wrong Audio channel
TV power off, wrong channel
or input.
The receiver can't receive
the signal
Incorrect values of some
tuner parameters.
Wrong direction of the dish
control are not inserted
or exhausted
Wrong formatted
Power consumption is too high.
Auto Standby function enabled.
PART 1 • English
Solution
Check, that the power cord is
plugged into the wall outlet.
Switch ON receiver.
Your model is without display.
Connect the Audio/video output
of the receiver to TV correctly.
Press the Mute button.
Press AUDIO button and select
other audio channel
Turn on TV, select correct channel
or input.
Check the antenna cable, replace
the cable, or connect the cable to
the receiver tightly.
Set the values of the tuner
parameters correctly in the
installation menu.
Check the signal strength with
a spectrum analyzer and adjust
your dish correctly.
Check whether the batteries are
inserted correctly in your remote
control. Check the batteries, and
if exhausted replace the batteries
in the remote control.
Make sure that your USB device
use file system FAT32.
Connect extra power supply
adaptor to your USB HDD.
Disable Auto Standby. See section
4.1.4 for details.